[Resolved]  Aquaguard Reviva — poor customer service

Eureka Forbes Aqua Reviva — Worst Service ( Customer Care)

Team,

I have raised a complaint on 14th Jul 2010 and my complaint number is 83212577. I have not given any proper reply from Euro Customer care. It clearly indicates your Post Sales services. At the time of sales, you people came more than 10 times to buy a product & after sales your services is worst. Fed backj in lodging complaint. Iam purchasing can water for last one week due ti your poor services. I have even infact raised an complaint in Online and i didnt get any reply. i need the entire issue to be solved by Tomorrow.

I'm naveen from velachery i bought a aqua reviva water purifier last two month back, it, s cost is 12, 000/-, in that time the rep person told me, sir one year free replacement warrenty with out any condition, but now with intwo months fillter candel is failed not purifing the water then i report to the customer care he dosen;t take care about this problem daily i'm calling to the person, no body not take care .aqua purifier services is very very worst now i, m daily bought can water, so any body idea to bought aqua water purifier please drop the idea.

I strongly agree with above compliant. I bought Eureka Forbes Aqua Reviva while buying they told they will come and test the water 4 times. Forget about 4 times even one time also nobody has come. I have changed the house I raised request to reinstallation I called 10 times to customer care center every time they are saying it will be resolved with 48 hours. They should tell "it should be resolved with 48 days"….. Instead of getting service from these getting tatkal train ticket during pongal is very easy.

Dear Mr. Krishnan,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team