[Resolved] Aquaguard Water Purifier — cheating by authorised service centre

[Resolved] Aquaguard Water Purifier — cheating by authorised service centre

C Complainant2833652 from Durg, Chhattisgarh

I have a aqua guard water purification system from last 8 yrs. and had no problems about its functioning, the candle and carbon was changed every 6 months. But no no for AMC. Now the rear pipe bringing water to e boiling after filtration stared leaking, I called the service personal to repair it, He said your PCB is burnt . I said when e boiling and filtration is working who PCB can burnt. hE SAID YOU TAKE A TWO yrs AMC and it will be repaired he took RS 1900/ for two yrs maint The machine is still leaking, no action is taken by company to sent mech for repair, Since it is a propriety item the govt should ensure the customer is not cheated by company Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

mahesh kumar

from Delhi, Delhi

this msg for iquagaurd service centre, i want your customor care no. for repair my r.o.system
pls contact me [protected].

VinceT

from Chennai, Tamil Nadu

We brought an Aquaguard RO system. In 3 months the problem starts with the unit. Water is not coming into container instead it go to drain. When the service engineer comes he simply removes the filter and hit with his screwdriver and refits it. Then it will work for some days. When we ask this is the way they clear the filter? He doesn’t have any other tools clear the filter. I really think they don't have a proper mechanism to clear the filter. With in 2 months the filter is cleared 3 times and now filter is gone bad. Now they say it needs to be replaced and it is not covered under warranty.

My sincere advice NOT TO GO FOR ANY EurekaForbs products.

Now they just want to have sales but not give customers the best service even in warranty period.

anjanaa chattopadhyay

from Mumbai, Maharashtra

I totally agree. I too paid rs. 900/- for a year's contract with a company with valid office, phone numbers and receipt but i got only one service and now none of the phone numbers are working! My machine is left unattended and the cylinder has not been refilled. I don't even know where to contact a proper servicing person. This company is worthless and I am thinking of switching to some other brand like PureIt.