[Resolved]  Axis Bank Credit Card — Harassing customer even after taking cheque of billing amount

Address:

Maharashtra

I had an Axis Bank Platinum Advantage Credit card whose dues were cleared via a cheque to Axis Bank local branch (have the slip of the cheque filled along with me). The credit card got expired, and I did not receive a new credit card nor i had any information on the new credit card number.

The local authority of the branch called saying they cannot clear the cheque as the credit account number is not showing in their systems. I spoke to them couple of times explaining how do I clear the dues, if I do not have the new account number and the old one is not in their system. Also raised this complaint to their customer care and since then its been almost 2 months that these guys have been harassing everyday by calling. They have been charging the interest for dues. Why should I pay for the interest for no fault of mine. If the cheque was not honored, why was it not sent back to the owner's address?? I see a foul play, as the customer care keeps going to and fro on figuring out details.

It seems a pathetic bank, who does not even honor Priority customers. If this issue