Axis Bank Complaints & Reviews

dear sir, i would like to bring to your notice that i have not received my credit card from Axis bank since the month of December, 2012. I have put complain and have email customer service regarding this issue but they haven't yet solved this problem for last three months. I have even mailed them my address as told by them but still no solution. I was not expecting such service from this reputed bank. Please help.

Dears,

Bank did debit of 16000 towards my old credit card which am not using it. I have paid all my dues towards my card, Axis bank unnecessarily debited huge amount which was never agreed. When i asked question regarding this, they informed they cannot refund since there was irregular payment.

I have already paid which i made POS transaction, Axis bank is putting unknown their own transaction to my CC account and automatically debiting my account with out my concern. Axis bank CC agents are very worse. they approach customer by offering free CC cards, then later for single transaction like 500 Rs, customer have to pay 3000. This is overkilling. I need clear justice regarding this complaint.

My Wife Mrs. Jolly John, is an account holding in Axis Bank Ltd, M.P Nagar, Bhopal, her account no is [protected], on the 23rd of Nov 2012, there were two debit transactions from the above account in the name of Imran Baig of Rs. 50,000/- each, which was reported to the bank as illegal on the 24th of Nov 2012 and a complaint with the IG Cyber Branch, Bhopal was logged on the 26th of Nov 2012 vide complaint number 2016.

On enquiry with the bank it was infromed that the amount was being transfered to an account in HDFC Bank Ltd, Mumbai, but as the account was already freezed for some reason the amount was not credited to the HDFC Bank Account, and that the same is laying with the Clearing Agents in between.

But nearly three months after the incident that amount has still not been credited to our account, if the amount has not been credited to the parties account why the same is not being reversed to our account.

Even after repeated request the bank has always responded saying it will take time.

Please help us get back our hard earned money.

Any further information you require, can be sent to my email id [protected]@yahoo.co.in

Hoping you will do the needful to the earliest.

Thanking you

Regards

For Jolly John
John Thomas
Husband

I deposited my Pay Order in the Vasco da Gama branch of Axis Bank, on 7th February 2013, the P.O. was also from the Axis Bank, payable at Panjim Service branch, and was supposed to get cleared within one working day, but my P.O. was not cleared till late today that is on 11th February 2013. I went and inquired about my P.O. in the branch, where i had deposited, but the concerned staff of the bank was unable to trace the location of the P.O. They were also unable to contact their Service Branch at Panjim. They seemed to be casual in their work process and attending and dealing with my query.

Dear All,

This is ChandraSekhar Babu from Nellore, i have salary account in Axis Bank from last 2 and half years approximately. I have tried to withdraw Rs.10000/- from City Union Bank ATM on 04/02/2013, at 08:30 PM approximately. After few minutes(at about 1 to 2 mins) the ATM shows a message like "Transaction Timed Out". After that i have withdrawled Rs.7500/- and Rs.3500/- respectively from the same ATM, this time i got money. After Transactions i have got the message like the first amount Rs.10000/- also debited from my account. After that i went to home and sent a compalaint mail to AXIS Bank about the issue. In the early morning of next day(05/02/2013) i got a message Rs.10000/- has been credited to my account. Then i got so much relief, but The next day(06/02/2013) i didnt check the balance and didn't done any transactions. On 07/02/2013 i came to office in the morning i logged into AXIS Bank Internet Banking then i noticed that Rs.10000/- has been debited from account on 06/02/2013, but i didn't get any transaction SMS for that in the mobile. Then i immediatel called the customer care and gave the compalint about the issue. They said that with in 7 working days the problem will be solved and gave the complaint number. if the transaction amount has not been credit to my account i need to call the Customer Care once again on 8th day. So what should i need to do now to get my money back? Please suggest me...

my contact mail id : [protected]@gmx.com

I was holding an CBDT account with Axis Bank Ashok Vihar Branch . I submitted the request for the closure of same last year in feb but the same has not been processed yet .i have submitted my complaints many times but no action is taken against that .I am receiving constant messages regarding charges debited . I am not satisfied with the services of axis bank .
contact no [protected]

I have applied for Axis Bank Power Home Loan. My Applicant ID is: is 1074191. On 2nd Jan I have received a SMS from Axis Bank "Your loan has been sanctioned for RsL 924045. After a few day when I contact with Axis Bank Executive Mr. Biswajit Nandi on Axis Bank Retail Asset center Lords building Kolkata. He said that you load is sanctioned as per financial terms and condition. After few days he said that it's a under construction building so it's require for APF. He send a Master file Application form. I have given it to Developer.
He has filled up the forms with Project details. I handed over this Master file Application form to this Executive. Since few days passed no answer from their end I have called up they said the technically few thing are require for legal check. He send a sms to me

1.Draft Dead with complete devoulution of Title
2. Index of document supplied
3, Flow chart of Titlle
4. Porcha.

I have arranged those paper and given back to executives. After few days he said that property legal papers cleared. When I am asking for loan disbursement on that time the executive said due to certain technical fault APF is not be done. Need some past project details from Developer. Few days back I have given the document to the Axis bank executives. After a few days when I call gain to this executives he said that APF can't be done due to techinal fault. He has not clearly said what is the fault and he said the we can't give you the loan this time.

So my question is if the loan is not approved. Please provide me the written document why the loan is not sanctioned?

Secondly if the loan is not sanctioned please return my processing fees.

this is inform you that i have axis bank c/a [protected] and ed device for which i am not able to get paper roll even after complainting many times to local exctive mr shankar subu and mr mainkanda they always give false comitement and zero serivce, even the machice is not properly working that also they dont take care, as iam giving a average monthly business of 30lakhs is less so they are not giving importance this issue is from last one year, as they promise me to do better but things are going worst which may lead to change bank for all my 4 stores, , hope you act at the earliest. thankyou
with regards
abishek kumar
mid no:[protected]
tid no:44319436
mobile no:[protected]

I open account in axis bank.when i open it they told me that minimum balance should be 2000 because it is new opening bank and rural area.

But After this they cut charges without any information saying it that minimum balance requirement 5000.

They cheat me.

A/c no-[protected]

branch---kherli dis--alwar rajasthan

Dear Concerned,
AXIS BANK CREDIT CARDS

I have received a credit card statement Dated : 11.12.12 – 10.01.13 mentioning Total Amount Due of Rs 39,946=10
My Last five Transanctions are through IVR ARE :
1) 10/jan/13 : 157=75
2) 10/jan/13 ; 1020.76
3) 4/jan/13 ; 600=00
4) 12/dec/12 ; 500=00
5) 12/dec/12 ; 61.8=00
6) 9/dec/12 ; 1000=00

For All the transanctions occurring I am receiving through My Mobile , for Cheque received to Axis & Dues & Transanctions at any outlets.
MY CARD NR : [protected]

When i have spoken to Axis Bank Executive about this he says , Easy Trip Flight rs 20,000 & Tata Docomo Bill is added for which the Above two transanctions i never used my CARD. For which i am using i am receiving SMS through Mobile. I aalso didnot receivehard copy of Statement through mail how the transanctions are made.

This statement through Mail which I have received is False statement mentioning 39,000=00 Rs.

My card is even Blocked already.

I request concerned Authority to Resolve the Issue. Issue caution to AXIS BANK to not to generate false statements & to not to put any DUE on my account for which I am not using the card.AXIS BANK has to issue correct statement to me at earliest.

Regards,

A.KISHORE KUMAR
MO : [protected]
Email : [protected]@rediffmail.com; [protected]@gmail.com;kishore.[protected]@furnacefabrica.com

Dear Sir,

This is in reference to complaint against my Axis Bank Current Account no. [protected] and negligent behaviour shown by Axis Bank executives.

It is with great disappointment i am forced to writing this mail to you after enjoying a healthy relationship with all banks and financial institutions, i am dealing with, except Axis Bank, Indore. My family, including my parents, hold wealth account with Axis Bank but unfortunately we are ending up withdrawing all our FDs, saving and current account with Axis.

Even after my continuous telephonic calls and reminders to Axis Bank, yet..... i am standing still without any clue from Axis Bank on my issue.

To brief you, my issue with Axis bank is as under;

This account was offered to me in the month of December 2011. While opening the account I was told that the account is one of the best in its category with minimum balance to be maintained of Rs.20,000/- and cash deposit limit of Rs. 20,00,000/-.

During the course of my day to day business transactions I found that my account is being charged under the category "consolidated charges". When I made complain to my branch I was told that due to some technical error these charges are levied on my account and will be reversed soon. Unfortunately, no reversal was done...

Again, my account was charged and on my complain some partial reversal was done and I was confirmed that remaining amount will be reversed soon and I will face no such problem in future. Also, I was given a form to be signed saying my account is not linked to my saving wealth account and by signing this form I will get benefits of all my wealth account and it will form some tree... of wealth account.

Even after doing all the efforts and a rigorous follow up there is no solution to my problem and again on 28th January 2013 my account is debited by Rs. 2280/- as charges.

Total amount of RS.9657.42/- has been wrongly charged to me till date.

I request you to look into the matter and help me in reversing charges levied on my account. As it is now close to one year that my complain is pending without any resolution, I am forced to take the matter under the court of law.

Hope to hear from your office soon.

Regards,

Priyamvada S. Agnihotri
Mobile: +91-[protected] / 853

wednesday, 30.01.13.
dear sir/madam,
please be informed that my sb account at axis bank has been debited rs. 750/- + corresponding service charges, on 9/24/2012 and 12/29/2012 stating consolidated charges; without any authorisation or consent from me and without any prior intimation.
i wrote to the customer.[protected]@axisbank.com on 03.01.13 regarding this. the reply came to me promptly on 4.1.13 stating that the charges levied on my account are towards Quarterly Avg. Balance Charges.
further, i clarified to them on the same day stating that the debit towards Quarterly Avg. Balance Charges is totally unauthorised as no communication was sent before debiting such an amount and i have been maintaining more than rs. 5000/- balance throughout. hence, this has to be credited back immediately or else i am forced to take this matter to the grievance cell (the Acknowledgement Mail unique reference number is 5105876) for which no reply has come, so far. i sent a reminder on 10.1.13 also but to no avail.
i request you to note that this development is for only the last 2 quarters and no debits are found before this; even though the balance amount is rs. 5000/- throughout.
under the circumstances mentioned above, kindly direct the bank to credit the debited amount and its corresponding service charges immediately.
thanks and regards,
ramesh boregowda / [protected].
customer id :[protected].
sb account no. : [protected].

mail sent earlier to axis banks are as below:
[protected][protected][protected][protected][protected][protected][protected][pr...⇄ of [protected]@rediffmail.com




From: ramesh boregowda<[protected]@rediffmail.com>



To: <customer.[protected]@axisbank.com>


Subject: Re: Acknowledgement Mail unique reference number is 5105876


Date: Thu, 10 Jan 2013 17:10:46 IST







10.1.13.

dear sir / madam,

it is more than 5 days since i have mailed you my query.

neither any action has been taken nor any positive intimation has come since receiving the automated response as per the trailing mail.

please revert immediately.

regards,
ramesh / [protected]

On Sat, 05 Jan 2013 10:51:27 +0530 wrote
>Dear Customer,

Thank you for writing to Axis Bank.

Your request has been registered and your unique reference number is 5105876.

Request you to quote this number for all future interactions related to this particular issue.

We will get in touch with you within 2 working days.


Regards,

Service Quality Team,

Axis Bank

Mailbox of [protected]@rediffmail.com




From: ramesh boregowda<[protected]@rediffmail.com>



To: <customer.[protected]@axisbank.com>


Subject: Re: Re:unauthorised debit of rs. 750/- plus service charges on 24.09.12.


Date: Sat, 05 Jan 2013 10:29:41 IST







4.1.13.

DEAR SIR / MADAM.

please note that the debit towards Quarterly Avg. Balance Charges is totally unauthorised as no communication was sent before debiting such an amount.

i have been maintaining more than rs. 5000/- balance throughout.

hence, this has to be credited back immediately or else i am forced to take this matter to the grievance cell.

regards,

b. ramesh / mob : [protected].
customer id :[protected].
sb account no. : [protected].

On Fri, 04 Jan 2013 12:27:38 +0530 wrote
>Dear Sir, We thank you for writing to us. The charges levied on your account on 9/24/2012 and 12/29/2012 are towards Quarterly Avg. Balance Charges.
>
>Further, the service charges has been deducted at the rate of 12.36% towards the Quarterly Avg. Balance Charges. For further information regarding the above charges, request you to visit any nearest Axis Bank Branch. For any further assistance or clarifications, kindly call us on our toll free Phone Banking help line numbers[protected],[protected] and[protected] or write to customer.[protected]@axisbank.com. Customers outside India can call on our Phone Banking services by dialing[protected]Kindly note this number is not toll free) and we will be glad to assist you.Assuring you of the best of our services Thanks and Regards, Customer Service Axis Bank Ltd

[protected]----Original Message[protected][protected]
From:[protected]@rediffmail.com[[protected]@rediffmail.com]
>Sent:1/3/2013 1:31:18 PM
>To:customer.[protected]@axisbank.com
>Subject:unauthorised debit of rs. 750/- plus service charges on 24.09.12.
>
>
>03.01.2013.

dear sir / madam,

please be informed that my sb account has been debited rs. 750/- + corresponding service charges, stating consolidated charges; without any authorisation or consent from me.

you are requested to immediately credit back the same to my account under an acknowledgement to me.

awaiting your prompt action.

regards,

b. ramesh / mob : [protected].
customer id :[protected].
sb account no. : [protected].

Ramesh BoreGowda



wednesday, 23.01.13.
dear ms. Kalpana vatkar,
please be informed that my sb account has been debited rs. 750/- + corresponding service charges, on 9/24/2012 and 12/29/2012 stating consolidated charges; without any authorisation or consent from me and without any prior intimation.
i wrote to the customer.[protected]@axisbank.com on 03.01.13 regarding this. the reply came to me promptly on 4.1.13 stating that the charges levied on my account are towards Quarterly Avg. Balance Charges.
further, i clarified to them on the same day stating that the debit towards Quarterly Avg. Balance Charges is totally unauthorised as no communication was sent before debiting such an amount and i have been maintaining more than rs. 5000/- balance throughout. hence, this has to be credited back immediately or else i am forced to take this matter to the grievance cell (the Acknowledgement Mail unique reference number is 5105876) for which no reply has come, so far. i sent a reminder on 10.1.13 also but to no avail.

i request you to note that this development is for only the last 2 quarters and no debits are found before this; even though the balance amount is rs. 5000/- throughout.
under the circumstances mentioned above, kindly direct the bank to credit the debited amount and its corresponding service charges immediately.
thanks and regards,
ramesh boregowda / [protected].
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

I am user of Axis Bank credit card. At the time of sale of credit card i have not been told about the joining fees on credit card but it has been levied in my first bill which is of Rs. 1200 plus tax. Now if i do not pay the fees my CIBIL record will affect. Axis bank is not waiving off my joining fees. Please look into my grievance.

Credit card number- ***********0290
Phone number- [protected]
email id- raman.[protected]@gmail.com

Dear Sir,
My ICICI Saving bank A/C #[protected]. I tried to withdrawal RS 10000 from Thirunagar AXIS bank ATM(SIAC1091) on 12/12/2012 at 3:40PM. That Transaction number is 5579. I got the message "the transaction was successfully". In that machine I received RS 400/ only remains Rs 9600/ did not receive. I reported 2 times in ICICI bank that compliant numbers are SR[protected] on 12/12/2012 and SR[protected] on 29/12/2012. My bank ICICI replied that transaction was successful so AXIS bank was closed your request so we unable to help and ICICI gave manual printed letter to me regarding this on 24/01/2013.
Again I went to ask AXIS bank with this letter They did not like to discuss for this issue.

I have attached a letter in GIF image file format which is given by ICICI Bank for this complaint.

So Please guide me how I further proceed for this issue.

Regards,
Senthil C
[protected]@gmail.com

Dear Sir/Madam,

I have current Plot loan at IDBI bank and I have applied for transfer that to AXIS Bank. As per bank guideline i have submitted all require document to AXIS bank and they have issued sanction letter to me. after continuous follow up with representative of bank and personal visit I come to know AXIS bank can not disburse this amount due to technical/guideline are not meeting. I have asked verbal as well as in writing to give me proper justification/reason for rejection and processing fees return. As per banking internal instruction they can not return processing fee as well as reason for rejection. after multiple follow up and file complaint in banking ombudsman they have return processing fee but they are not ready to disclosed reason. which is not acceptable.

I am looking for your help to understand valid reason and claiming harassment amount to AXIS bank.

Uday Contractor
([protected])

Regarding Cancellation of Credit card.
I'm using Axis card credit card provided to me with my Saving account with Axis bank.
After completion of one year Credit card, i dnt renewed the Credit Card, and Im getting a statement of the Card renewal fees.
After putting my request on customer.[protected]@axisbank.com and providing all the required details i got reply saying that the rahul.[protected]@gmail.com email address is not registered with Axis bank; where are my all the communication bank statements and on Axis bank portal this email address is registered.

As after facing issue in registering the complaints over email i tried reaching Axis bank customer support help line for the credit card cancellation;
through telebanking support customer support number. I understand that through telebanking number i'm unable to regenerate fresh TPIN because my registered data of birth is wrongly mentioned; after registering the complaint to change my DOB they said its not possible through telebanking and i can send the passport details to customer.[protected]@axisbank.com saying for change in DOB.

Now my problem is that the Axis bank system is not allowing me to cancel my credit card nor they are having a system to take my complaint and provide my hassle free support.

Dear sir/ madam,

I am having Axis Bank Salary Account. The details of Account Number given below.

Name : Shahith Basha
Account No: [protected]
Customer ID :[protected]
Branch : Kanchipuram

I have given a request for Cheque book on 29/12/2012. Till now I didn't get any response from the Bank side. I went directly to the bank three times to ask about this. There was also no proper response. Please kindly take this complaint and make arrangements in getting the cheque book as soon as possible.

Thanks & Regards,
Shahith Basha. M.
[protected].

Hello Team,

I would like to thank you in advance for the efforts that you will make to get this issue resolved.

I have an account with Axis Bank and made an online transaction through the website http://esselworld.in/entry_rates.html on the 28th December, 2012 at 14:36 pm to book online 5 tickets for Water Kingdom which went through the payment gateway of Axis Bank and the transaction went through of what you could see in the screenshot attached and also got a booking number for the same. As per the Essel World rules I was suppose to receive an email with the tickets, however I did not. When followed up later with Mr. Umesh (a/c’s dept Essel World) with the booking number and confirmed that they have not received any amount of Rs. 4830 and asked me to check with my bank.
On calling the Axis Bank Customer Service, I was told at first to send the details to debit.[protected]@axisbank.com with all my details and the nature of my complaint. I followed my protocol and as per the rules and the email that I received from the bank till date says that if the claimant does not claim the amount mentioned above in 14 working days from the date of the transaction then the Bank will credit the funds back to the account.
So far, I haven’t received any credit in my account till date and when I followed up with the branch on Hill Road Bandra (W), they told me the same thing that they will raise a critical complaint and have not got any revert from any one so far.
I am going Out of the Country for good on 21/01/2013 and will not be able to follow up and that’s what I told the bank people as well, but they said that as per master card rules it takes 45 days for the credit to happen which I was not informed about from the start.
The matter of the fact is that I have also made the claimant speak to the Axis Bank employee Nashrin Gangani from Hill Road Bandra (w) branch who checked that the claimant acquires a/c in the same Axis Bank, but my efforts were in vain.
Hence, I am clueless and very annoyed and thought of registering an official complaint to you people, since its my money and I am not able to get it when I want it the most.
I am also attaching the screenshot of the transaction in the mail for your reference
Please help me resolve my concern at the earliest. You can contact me on the number mentioned below as I am only available till the 21/01/2013

Regards,
Darshan Parekh
Cell # + 91 [protected]

Hello ,

I have been a very loyal customer of Axis bank credit card and have been using it very extensively and never defaulted on even one payment for the last 3 years/since i started. I acccumulated about 25000 reward points to my credit. Due to my travel commitments, I could not use my card for the last 6 months but it is still active. Once I used in US about 3 months ago and the transaction was denied. So, technically, I used my card.

I called the AXIS bank customer service and requested for redemption of the points, they plainly said that ALL THE REWARD POINTS HAVE BEEN PURGED (??) due to no transactions in the last 6 months. This is ridiculus. I spent so much money to be able to get the reward points over a period of time and it is very disapponting. I have not been intimated even through an email that this would happen. Nor I have signed any agreement on this.

There are fair business practices but I dont think this is one. They could have made my card inactive rather than only punish(??) me by purging/cancelling my hard earned points which is to thir advantage. This is absolutely not a fair business. I need my points back.

- Disgruntled customer.

This bank has charged unwanted charges from my savings account mentioned above. When contacted they informed me that they have sent official communications to me regarding the transactions. But till date I have not received any letters or messages from them. Once they have deducted money from the account as I have not maintained the minimum balance. Then I have deposited cash to keep the minimum balance. I deposited Rs.5000/- in the account. Then also they are deducting unwanted charges for last three months of Rs.1350/- This is totally unfair and a public nuisance. I can not expect such things from our great India. They are not communicating anything to me. I am a common man and having a low salary and I am facing difficulty when unwanted debits are coming to my account. Sir please see this complaint very seriously as it is creating many complications for all other people also in my locality.

Savings Account No [protected]

AXIS BANK
Opp: Avabhai Highschool,
Halar Road, Valsad, Gujarat State