[Resolved]  Axis Bank — Mis Management

Address:	Gujarat
Website:	www.axisbank.com

Axis Bank Bloody Retarded People at Customer Service and satisfaction

Starting from Sales to Managers to Call Center..

Want to know why.??

In March I approch them saying I am starting new business so I would required account once company Get register. Their Sales Executive Name Jay Mehta From Gandhinagar Branch come at my place and filled form and open a current account on my name saying once you have the Memorandum or Association we will rename account to your business name.

When I had got my company registered and i Given all document they said Now it cant be renamed to your business name, you would have to open a new business account. Then I said no and I opened new bank account with ICICI Bank which is 10000 time better than them.

later on I requested for My internet banking ID And password to branch.They said we have applied for your Dabit card. Once it comes you can generate it online. After getting my card i tried for many time which dint worked out then visited Gandhinagar branch. I got answer that we have just Activate your internet banking. So try generating after 24 hours which I did and dint got any ID and password.

After month I went to Another branch at Nehrunagar Ahmedabad for cash withdrawal and I Asked to one of branch officer to see my internet banking status. He replied : Its not activated yet. If you have time give me 10 mins I will do it for you. I given my all details he asked for which took about 15 mins to register and he said its done. you can access internet banking in 24 hours. And today its more than 60 days I still cant do it.

I Given an Angry call to Axisbank on [protected] today @8.00 pm ,10/08/2013. I spoke to call center executive called Kartikeyn, I told him about my incident about internet banking, He made complain against nehrunagar branch officer and given me complain code. Then i asked for my Bank statement for last 3 months on my email so i can work on my account without internet banking. he said you will have it in 30 mins and asked me which email address do you want it. I given him my email address. Even after 3 hours i dint had anything in my email so i called back and spoke to another agent called Sarvesh. And i told him about my bank statement, he said by mistake we got your email address wrong. then angrily i asked to speak to a manager. And he transfer called to manager which took about 5 mins hold and then Manager Called Anil explained me that they are at fault and they are sorry for that. Then i request can i get my bank statement. He said in 2 mins we will email it to you. I asked i will not drop call unless i have it in my email. Then he said 2 mins sir let me check. He put me on hold for about 10 mins and said sorry sir, our system isnt working now. we will email u as soon as it does. I said no worry i am online even if it takes 10 hours..i will not drop the call. then he put me on hold and disconencted call after 28 mins.

They Are such Pig at service.

I am going to transfer my all fund to my ICICI bank and close this account. I am a premier banking customer. I had used this account for foriegn remitance, so they know potential of my worth. Even though they dont care at all.

Stupid bunch of employees.