Axis Bank Complaints & Reviews

Please remove the condition of average quarterly balance it is headache we cant memorize and painful if one person have more than one ac for different purpose like investment family personal use mutual funds ecs salary trading then it is very bad things aqb to maintain please remove this conditions as soon as possible then your customer will be increase and axis bank become no 1 rank bank please remove the conditions of average quarterly balance i hope axis will do for me thanks

I invest RS. 5 lac in mutual fund on jan 2013, while investing mutual fund axis bank executive misguide me and tell me fake information. he told me that there is guaranteed refund of 10% yearly and today i am unable to collect my principal amount. they also told me i can break this mutual fund anytime but they did not told me there is penalty of 1%. now im stuck let me know what can i do. Narendra : [protected] My Axis Bank customer ID :[protected]

Hi and Hello everyone readers, You will be surprised to read this mail against the axis bank ltd., but it is true. Here is my story starts..... I am having salary account in Axis Bank Ltd., and I have started operating this account since 2009. In the year 2012 I have availed personal loan from Axis Bank Ltd., and accordingly I have paid as the EMI schedule. Last few months I was out of country and I would not make the EMI in time for my personal loan. When I came back in the month of July 2013, I visited the axis bank and enquired about the outstanding amount. And as per their outstanding amount I have transferred the amount to their account. However, these people have kept this amount in the Lient amount, which I don't know as customer. When I made an enquiry they said that because in time EMI was not paid this amount will be blocked. I was surprised to hear the same from Bankers, before I leave to abroad I have requested their executive to send their person to collect the cheque and they have not turned up, and I understand from my parents that their executives have called up and spoken in unparliamentary languages and they are not in a position to understand the aged persons situations. Since i have asked them to send the statement of accounts on my loan, I did not got the same for 3 months. Again when I made an enquiry I understand that they forwarded the statement of accounts to my old official mail id, regarding the change in mail id I have personally visited the branch and provided the details, even though the axis bank officials doesn't have courtesy to change or update. When I raise the concern in their website, they have send me the mail saying that they need certain documents to change the email and contact details, accordingly I have provided to their customer care department and I have received an reply saying that within 3 working days, my profile will be updated. I am surprised to see that till now my profile has not updated and I am fed with this bank towards transaction.

I need an additional personal loan and I have applied for the same with axis bank and requested them for top up the loan, initially they said that they will consider it and sanction the loan, since my account was at their bank I thought that they will see my transaction and approve the loan, I was shock to see that my loan got rejected and when I asking them why my loan got rejected, there is no answer from any of them. Finally I have found out with other sources and understand that my CIBIL rating is low as per the eligibility, when i approached the CIBIL department and understand the concern, they said that Axis bank officials have sent the transaction report and as per the report we will be rating the CIBIL rate. Since my EMI was due they have forwarded my report to CIBIL, as a customer it has to be accepted, however when i made the payment for all balance EMI, it is not their duty to send the updated report to CIBIL, so that customer record will get correct and get the support from the bank.

And now regarding the lien amount, they have charged Rs. 538.00 towards their debit card annual fee, for which I assumed that they will deducted the same amount from our account. when this amount was reflecting in the Lien amount, I have asked them what is this amount, they said that this amount is due from your end, immediately i showed my account balance and informed them that when the money is available why the amount was not deducted, there is no answer from their employees. After raising the mistakes, they have promised me to remove the same within 24 hrs, now it is already 15 days completed still the lien amount is reflecting in my account.

Now hereby request the viewers, If any body make the transaction with axis bank please be careful and make sure that all the documents which you will sign towards your transaction has to be read thoroughly and understand, then you can sign the documents.

And also I would request if any one assist me how to make them understand, how the customer service to be rendered.

Every time they have auto forwarded message in their customer care email id, you will get the reply immediately with the reference then no reply nor response.

I have taken a personal loan on Axis Bank in 2012 and paying promptly from past two years. I'm in need of money so i went back to Axis Bank instead of HDFC and ING Vysa who are offering me with less percent compared with Axis.As i'm an existing customer to Axis i thought to have a relation with the same bank i finally opted Axis. I started my process of applying for a personal loan and Axis bank has a third party vendor who will collect and process our documents.
I ve applied for 2 lakhs of loan and they have informed me that they will process with the same interest rate what i have for my old loan which is 15.5% and with processing fee of 1.5%. Two weeks later my account is credited with just 15000/- and immediately i called customer care and they asked me to check with Axis directly and the next day i went to axis bank and checked with them. Finally they told like i have applied for top up loan of 2 lakhs so they have sanctioned that and deducted 1.8 lakhs for the existing loan which i have with them and credited 15000. the top up loan is with 17% interest rate and with 2% of processing fee. When i spoke with the sales manager they are supporting their third party team blaming me. When i'm in hurry they came to me with the required docs to sign in and it is empty. I have signed all the pages and didnt check any as it is empty. Even i asked the third party person many times to send confirmation mail regarding the intrest rate and processing fee but they didnt send the details at all.But when i asked the loan service manager they are always supporting towards third party side forgetting about customer?

Is there anyone who will apply for a loan of 15000? That too closing old loan which already paid initial 2 years of EMI? and closing loan with 15.5% intrest rate and taking 17% intrest rate? All these happens for me and now Axis bank are least bothered about the customer and most bothered about the third party vendor(may be third party vendor will be giving monthly share to them)? Trusting an Axis bank gives me good experience now :(

Client - Customer Conversation
ClientAug 01 11:37
HI This is Ramana. I have a bank account with Axis Bank. On June 07, there was a debit of Rs. 76733 in the midnight, for a transaction regarding which I have received a sms alert. However, I have not made any transaction neither I have authorized anyone to perform the transaction on my behalf. Further, on the next day by the time I released this issue and reached the bank, there were couple of transactions and all of them put together amounted to Rs.1,30,733/- which was debited from my account. I have raised this issue immediately with Axis Bank and till date they could only pay back Rs.76733 into the account. The balance amount is still pending from the bank's end. I am completely dependent on these savings and failed to realise that the bank is taking such a long duration for paying back my money to my account. I have approaached the ombudsman and uinfortunately there is no progress from that front too. In this regard, I would need an immediate response from the Bank as this is a complete failure of customer service and reliability when the bank does not have control on the funds of the customer..... My contact are given below : Shesham Ramana Mob: 91 [protected]

To my above email axis bank resonded as below :

We refer to your email dated August 1, 2013 pertaining to certain transactions in your Savings Bank account.

We would like to inform your that the disputed transactions were initiated in your account using other Bank's ( ICICI and SBI ) payment gateways under "card not present" scenario.

We wish to inform you that we had actively pursued the matter with Yatra.com and CCAvenue and at best we could manage to initiate a reversal of Rs.76,733/- from Yatra.com on a good faith basis. The same is reflecting in your account statement as well on June 14, 2013. However we express our inability to reverse the entire loss to your account. Please note that the reversal in such cases are done purely on good faith basis.

As professionals, we are sensitive to our customer`s requirements and are committed to provide quality service to every customer.

In case of any further clarifications on this matter, please write to us at ASRaoNagar.[protected]@axisbank.com

Assuring you of our best services.

However, I would like to bring to your notice that all the monies deposited in my account by me is my hard earned income and I depend on the monies received from playing instrumental music and do not have any fixed income.

The transactions are worth of around Rs.50,000/- which were saved with your bank with the faith and trust that they would be in safe custody. However, lack of protection of my funds with your bank indicates that I can longer trust the banking systems and my interest as a customer had no say and protection.

I don't understand how the transactions were allowed by axis bank though I as a customer has not allowed or authorised them.

I would need you to take immediate action in crediting the funds back to my account else we will have no option except for going through the legal process under consumer protection regulations.

In view of the above, need an immediate action

Thanks
Shesham Ramana
mobile : [protected]

I had an Axis Bank Platinum Advantage Credit card whose dues were cleared via a cheque to Axis Bank local branch (have the slip of the cheque filled along with me). The credit card got expired, and I did not receive a new credit card nor i had any information on the new credit card number.

The local authority of the branch called saying they cannot clear the cheque as the credit account number is not showing in their systems. I spoke to them couple of times explaining how do I clear the dues, if I do not have the new account number and the old one is not in their system. Also raised this complaint to their customer care and since then its been almost 2 months that these guys have been harassing everyday by calling. They have been charging the interest for dues. Why should I pay for the interest for no fault of mine. If the cheque was not honored, why was it not sent back to the owner's address?? I see a foul play, as the customer care keeps going to and fro on figuring out details.

It seems a pathetic bank, who does not even honor Priority customers. If this issue

Axis Bank Bloody Retarded People at Customer Service and satisfaction

Starting from Sales to Managers to Call Center..

Want to know why.??

In March I approch them saying I am starting new business so I would required account once company Get register. Their Sales Executive Name Jay Mehta From Gandhinagar Branch come at my place and filled form and open a current account on my name saying once you have the Memorandum or Association we will rename account to your business name.

When I had got my company registered and i Given all document they said Now it cant be renamed to your business name, you would have to open a new business account. Then I said no and I opened new bank account with ICICI Bank which is 10000 time better than them.

later on I requested for My internet banking ID And password to branch.They said we have applied for your Dabit card. Once it comes you can generate it online. After getting my card i tried for many time which dint worked out then visited Gandhinagar branch. I got answer that we have just Activate your internet banking. So try generating after 24 hours which I did and dint got any ID and password.

After month I went to Another branch at Nehrunagar Ahmedabad for cash withdrawal and I Asked to one of branch officer to see my internet banking status. He replied : Its not activated yet. If you have time give me 10 mins I will do it for you. I given my all details he asked for which took about 15 mins to register and he said its done. you can access internet banking in 24 hours. And today its more than 60 days I still cant do it.

I Given an Angry call to Axisbank on [protected] today @8.00 pm ,10/08/2013. I spoke to call center executive called Kartikeyn, I told him about my incident about internet banking, He made complain against nehrunagar branch officer and given me complain code. Then i asked for my Bank statement for last 3 months on my email so i can work on my account without internet banking. he said you will have it in 30 mins and asked me which email address do you want it. I given him my email address. Even after 3 hours i dint had anything in my email so i called back and spoke to another agent called Sarvesh. And i told him about my bank statement, he said by mistake we got your email address wrong. then angrily i asked to speak to a manager. And he transfer called to manager which took about 5 mins hold and then Manager Called Anil explained me that they are at fault and they are sorry for that. Then i request can i get my bank statement. He said in 2 mins we will email it to you. I asked i will not drop call unless i have it in my email. Then he said 2 mins sir let me check. He put me on hold for about 10 mins and said sorry sir, our system isnt working now. we will email u as soon as it does. I said no worry i am online even if it takes 10 hours..i will not drop the call. then he put me on hold and disconencted call after 28 mins.

They Are such Pig at service.

I am going to transfer my all fund to my ICICI bank and close this account. I am a premier banking customer. I had used this account for foriegn remitance, so they know potential of my worth. Even though they dont care at all.

Stupid bunch of employees.

It has been more than 2 months I ordered some gift from the Edge Loyalty Reward Program. Neither there is any status feedback nor any proper reply from the customer care. Whenever we call, they validate the call through the credit card division and then say we will transfer to edge program division and it never gets connected. Every thing is fake and in a very bad situation. I am very dis-satisfied with the services. Please never take this facility of AXIS BANK.

This bank is really at its AXIS. I mean, it’s not going to sustain its market share in the future as the investors and financial advisors see it today. I applied for a credit card on 6th Aug 2013 through the bank’s site. The e-application was approved and I received the email that en executive will be coming in next 2 working days and will collect the documents. Today is 10 th and I have contacted the customer care 10 – 15 times in last 2 days and listen this non- sense every time : “ The host computer you are trying to reach is not responding / not reachable “ . I believe the SARKARI banks are far better than this AXIS. I called the nearby bank and they even do not how the e- application works. I was told to come to the branch with the documents. Now I do not know what to do?
Very disappointed with AXIS bank credit dept. I should go to Standard chartered / Citi bank who keep calling always. My advice: never fill credit card application from the Bank’s site. It’s not worthy to wait for the documents collection for 1 week. Also I am not sure whether the customer care dept. is really taking care of customers at the time of inquiry required by the customers.

i m the consumer of personal loan.i was visited for repayment of loan to m.p nagar branch .hence it was being late, due to heavy rain.this matter was already discussed with mr.Gaurav. i have decided to close the loan within 15 days ,thats why i am not go through ECS process,All these things were cleared to the loan agent. But today evening when i was reached to pay the check which is for 5th july. Mr Anurag Pawar who is the man with bad behaviour ,attitude told me that ,you have to go through ECS process. we suffered, due to you upto 2 month.he insulted me like illitrate,infront of 5-6 people.This is my personal recomend that,please don't behave like bad manners you have with consumers.we pay also to bank with intrest. This negative feedback was wrote from 9 people who are the consumer of yours.Please do the needful.

I have been contacting Axis Bank customer services for my debit card pin since 25 February 2013. I haven't yet received my pin number yet & its been more than 6 months. I have placed several requests & complaints for it but their staff is reacting in a very pathetic way. They are not receiving my calls when I call their branch contact number. If they receive the call, then they put me on hold for more than 15 minutes but don't come back on the call. I have all request/complaint numbers along with the dates & details of what has happened.

Request No:[protected] Feb 2013 - Took a request & told that the pin will be delivered in 8 workings day. I waited but dint receive it.

Request No:[protected] May 2013 - Again took a request for a new pin & told that it will be delivered in 8 workings days. Again I waited but didn't receive this time as well.

COMPLAINT No:[protected] Jul 2013 - Took a complaint & told that this time for sure it will be delivered. I just asked them that, is my home branch situated on the Moon or Mars or on the Stars that its taking so much time for the courier of my pin to come???

COMPLAINT No:[protected] Jul 2013 - Told me that this complaint is taken very severely & for most sure will be delivered this time. Was told that my home branch staff will contact me. The branch staff did call me & told to call customer care & select 7th option to generate the pin. Why the hell then were your'll taking request since 6 months if it was so easy? I did call & keyed in all the necessary details. But when I keyed in my telephone number. The IVR politely told me that my number is not registered & to contact my home branch for it. If its not registered then why do Axis bank send me promotional & transaction details on the same number. So I called the home branch to get my number registered. The lady so sweetly told me that I will do that for you. But never turned up till date.

COMPLAINT No:[protected] Jul 2013 - Again told that this complaint will be given to my home branch's Branch Head. Agreed the fact thinking now it will be resolved finally. Forget about the branch head but yes the same branch staff contacted me again who told me to select the 7th option. He took my card details in such a manner that he will make the sun rise this time. Now I'm calling my home branch since so many days. They do receive my call but when I tell them my name, they put me on hold for decades & go home.

They should have told me at the 1st instance to visit my home branch for this issue, I would have visited but they failed to give me this information also. Such short term memory loss staff they have hired. Top of all this mess which has happened, on every call they tell me that the pin is chargeable for Rs 50/- hahahaha.

Axis Bank: We will charge you but along with a pathetic service.

My Email I'd is : cyril.[protected]@ymail.com

Regards

Cyril Pinto

HI

This is Ramana. I have a bank account with Axis Bank. On June 07, there was a debit of Rs. 76000 in the midnight, for a trasnaction regarding which I have received a sms alert. Hwoever, I have not amde any trasaction neither I hjave authroised anyone to perform the trasnaction on my behalf. Further, on the enxt day by the time I realised this issue and reached the bank, there were couple of trasactions and all of them put toegehr ampunted to Rs.150000/- which was debited from my acounts. IO have raised this issue immediately with Axis Bank and till date they could only pay back Rs.76000 into the account. The balance amount is still pending from the bank's end. I am completely dependetn on these savings and failed to realise that the bank is taking such a long duration for paying back my money to my account. I have approaached the ombudsman and uinfortunately there is no progress from that front too. In this regard, I would need an immediate response from the Bank as this is a complete failure of customer service and reliability when the bank does not have control on the funds of the customer.....

My contact are given below :

Shesham Ramana
Mob: +91 [protected]

I have 6 Account including 2 current account in sect 62 Branch,Noida i request for cheque book 19 July 2013 but still not recv. i ask bank for what about my cheque book they people said i cant do any thing this is procedure they dont know any thing about how to handle emergency situation.
worst bank or Branch Manager i dont know?

so avoid banking with Axis Bank sector-62 Noida

Anup Singh sachan
[protected]

KMDA-AXIS BANK HOLDS BACK FLAT APPLICANT’S MONEY
I wrote the following complaint letter to Axis Bank a month ago about non-receipt of application money for KMDA-AXIS BANK but received no reply. My application money of Rs.50,000/- has been held up by your bank.
PLEASE REPLY.
PRATANU BANERJEE
[protected]
Axis Bank Ltd
85,Prince Anwar Shah Road
Kolkata 700033

SUB; REFUND OF KMDA Flat APPLICATION MONEY
Dear Sir,
I received a letter (enclosed) from the Public Information officer in reply to my query under RTI Act that the application money for Vaishnavghata-Patuli – LIG Flats have been refunded by your office since 26.6.12. But I have not received my refund even after one year.
I had applied for an LIG flat offered by Kolkata Municipal Dev. Authority at Vaishnavghata-Patuli Area Development Project with a pay order No.078953 for Rs.50,000/- drawn on Axis Bank. My application no was 00141.(receipt enclosed) I had submitted my application to Dunlop Branch of Axis bank.

i have neither received any allotment of flat nor got refund of my application money till date. In the brochure KMDA promised to refund application money with 8%interestif refund is delayed beyond 3 months. Where has my money gone?
Please refund my application money with interest without further delay.
Yours sincerely,
Pratanu Banerjee
3B NORTHERN AVENUE
KOLKATA 700037

Hi,

Without my knowledge the ever worst AXIS bank has been debited Rs 1,500 amount from my account and also blocked my savings bank account transaction due to credit card account closure even I do not have any balance to pay for my credit card.

I had informed several times to the worst AXIS bank credit card customer ( IS IT REALLY A CUSTOMER CARE...??) section and told them please close my credit card and I had no balance in that,

But all of sudden, they debited Rs, 1,500 from my savings bank account and they also blocked my saving account transaction without any prior intimation.

I AM REQUESTING ALL PLEASE PLEASE DO NOT CHOOSE AXIS BANK FOR ANY OF YOUR TRANSACTION,

I'm not seeing any such worst bank like AXIS BANK.

Ia am also requesting whoever is affected from AXIS bank please reach out to me, we will form a forum and raise a bulk complaint against AXIS BANK,

expecting your co-operation.

Thanks,
Saranya

Dear sir/madam,


This is inform and also register comlaint against axis bank batala With details that we have opened account of my daughter with 1000/- after few month the bank had deduction consolidate charges Rs.500+61.80 dt 29.12.2012 from my account.After meeting with bank manager mr neeraj & staff they told to us now the account is opened with amount 5000/- then we had deposit amount of 5000/- as per bank system.After few month dated 22/06.2013 again deduction rs 500+61.80 consolidate charges.After talked to bank official Mr neeraj said that now the scheme has strated from Rs10,000/-Now you hav to deposit Rs 5000/- again in your account.

This is totally harassment with customer.I request to kindly register complaint aganst Axis bank samad road Batala and also revert my debit entry to account immediate.

With Thanks,

Regards,


Madan Lal

Kiran Barnal U/G pinki
account no [protected]
Ground Floor, Plot No. 13, Jalandhar Road, 143505
Shastri Nagar, Batala
[protected]Axis Bank Batala

Never ever go for Axis Bank Credit Cards, they charge you interest even if you have paid your dues, interest even if you have paid your EMI s on time
They dont reverse interest which they have charged God knows for what!!!
Stay away from Axis Bank Cards Bitter experience I have had with them.
Harshad

I have an A/C [protected] of axis bank sirsa haryana , bank has sent me an netscure one touch device without my need and order also debited 900/- in my A/C without any information. i try many time to sent device back to the bank but they refused , so i will come to u the resolve my problem and retrieve my money

thanks

I have requested for a new debit card as i missed my old one i personally visited the branch in Anna Nagar East and applied it but when i called the phone banking on 12 July 2013. There was a Customer Service exe named Rahul who took the call the person hardly knew English when i requested him to connected ti his Manager he transfered the call to the Floor supervisior named Karthick.
Who told clearly that he cant help as they have not recieved the application or track the status.

When a phone banking officer cant tell that whoelse can help me.

No please dont tell me to visit the branch as that has been my routine everyday.

Can any one help me on that...

Hi,
This is with reference number 4972935 which I received from Axis bank for the complaint made. I have given so many complaints even by calling the customer care regarding this matter.
I don't have any account with Axis bank and I still receive bank statements of another person. I am getting annoyed by these monthly mails from Axis bank which I should have not received at first place.
I had mentioned them clearly so many times over phone and via email too that the person who is supposed to receive these email is different than me and he might have wrongly given my email id. So I also requested to contact that person and either ask him to change email id or you change on his behalf after confirming new email address from him. I have given reference number to this but nobody is following further on this case.
In my last email I also mentioned that I will go to ombudsman in this regard if they don't take any steps in this regard. But then also I did not hear anything from AXIS Bank either via email or over phone.
This was is to mention that as Axis Bank has failed to resolve this issue; I had already provided the last 4 digit of the account number of the customer whose statement I am receiving and full name of that customer. In spite of this information they failed to find the customer in their database; this really shows either poor knowledge or poor system they have in house.

I hope this will get resolved sooner than later somehow

Regards,
Sandesh Kamble