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Bharat Petroleum [BPCL] Complaints & Reviews

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Updated: Aug 16, 2025
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K
KAILASH CHANDRAN AGARWAL
from Gopalganj, Bihar
Jan 22, 2009
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dear sir,
i hv a connectoin with consumer no. 896 . i had a booking on 10-01-09. but inspite of every efforts we are not getting our supply as here the distributor used to black cylinders at Rs 450 himself.
this is not case of one time, it happens every month that we receive cylinders not on time but 50 days later to booking.
he is ready to dispute but dont deliver gas on time...

with regards
I AM SURESHKUMAR, COIMBATORE SAIBABA COLONY, CONSUMER No.39289 OF RADHA GAS SERVICE. THE SERVICE IS VERY POOR, I HAVE BOOKED REFILL ON 23-3-04 TILL DATE I HAVE NOT RECEIVED, WHEN ASKED OVER PHONE THE REPLY IS YOU WILL GET IT AFTER 15 DAYS, AT SECOND CALL IT WAS 20 DAYS, IS THERE ANY GUIDELINES FOR THIS KIND OF DELAY, BUT IF YOU PAY HIGHER RATE YOU GET IT NEXUS BETWEEN STAFF, IF THIS CONTINUE I HAVE TO GO TO CONSUMER COURT
I am Shashi Kumar S/o Sh. Puransingh my consumer no. is 3281 the agency is Sarla Enterp. saftdarjung Enclave. New Delhi-110029. I have booked a refill cyclinder on 15 October by phone but I have not received any cyl. till date. and the phone full busy or engage from 20.10.2009 to 21.10.2009 from 10:00 am to till time. I think they niglact all calls due to cyl. If I pay highter rate 100/- at agency and 150/- to delivery man then they supply cyl. with in 10 minitus. Last month I also had booked a cyliender, I had faced same problem at that time.


Kindly check the phone no. [protected] and [protected] for engage or not. and take necessory action.

Bharat Petroleum LPG Cylinder — Non Delivery of LPG

My consumer no.18407of Dstibutor -Kitchen Aid of Bharat Petroleum.I booked my
LPG on 3/3/2010 and alotted booking no.33.After 10 days we enquired about status and told it will be delivered in a two-three days.But it was not delivered.We again called up and to utter our surprise we were told your booking has been done on 18/03/2010.This is not a maiden incident,in the past also we faced such situation. Please do something.
WE HAVE FOLLOWING 5 CONSUMER NOs:
1-0347, 2-0348,[protected], 5-002295
we have booked 0n[protected].
our school hostel is 10 k.m. away from Gas Distributing Centre of Raghunathpur,Siwan.
They call us daily but do not give LPG Cylinders.We run hostel for poor students in village kujhwa for educating those poors totally free of cost.Our charity organisation is registerded with Govt. of Bihar.Registered Charity Number is 294-92.
The details of Gas supplier is as follows:
Name- GURIYA ENTERPRISES
Code No.- 451744
Mobile no. [protected],[protected].
We have to run the hostel at any cost.In emergency we have purchased Commercial Cylinders.They do not have fixed charges for it.Some times they charge Rs 1350=00.Some times Rs 1700=00.
We are fed up.
Please take some actions and kindly let me know the charges and weight of commercial as well as domestic LPG cylindersThe weight should be full cylinder with filled gas.
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    K
    kommanapalli Srinivasarao
    from Mumbai, Maharashtra
    Jan 22, 2009
    Resolved
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    Resolved

    Thi is to bring to your notice and immediate action on the below issue.

    It is a pathetic sevrice iam getting from the Sri Raksha Gas Agency([protected], [protected], [protected]). Inspite of late delivery of cylender after giving a refill reqest, they are not at all willing to issue the 2nd cylender. simply they are saying that, they stopped giving the same.

    when i call the customer relation center([protected], [protected]) of Bharat gas who controls all the Distributors in bangalore, they said, the distributors should issue the 2nd cylender on my request and he said he will speak with the distributor regarding the same. even after this, the distributor is not willing to issue the same.

    kindly intervene and take necessary action immediately.
    Aug 14, 2020
    Complaint marked as Resolved 

    Bharat Gas — Distributors are not willing to give extra cylender.

    Thi is to bring to your notice and immediate action on the below issue.

    Name: Srinivasarao.K
    Bharat gas customer ID: 30524 (Sri Raksha Gas Agency, Bangalore, Hosur Road)
    Mobile: [protected]

    It is a pathetic sevrice iam getting from the Sri Raksha Gas Agency([protected], [protected], [protected]). Inspite of late delivery of cylender after giving a refill reqest, they are not at all willing to issue the 2nd cylender. simply they are saying that, they stopped giving the same.

    when i call the customer relation center([protected], [protected]) of Bharat gas who controls all the Distributors in bangalore, they said, the distributors should issue the 2nd cylender on my request and he said he will speak with the distributor regarding the same. even after this, the distributor is not willing to issue the same.

    kindly intervene and take necessary action immediately.
    very bad delivery worst supply of sree rakshya services, my consumer number is 25819 i booked last one month back still i am not received.my booking no is 8271
    Name: SUMITRA
    Bharat gas customer ID: 22556 (Manveer Gas Agency, E-2, Chand bagh, main road, Bhajanpura Delhi-94 )
    Mobile: [protected]

    It is a pathetic sevrice i am getting from the Manvir Gas Agency.We have only one cylender last ten year, I had more and more complain in his office for 2nd cylender but they could not any response and they are not issuing the 2nd cylender. simply they are saying that, they stopped giving the cylender.

    when i call the customer relation cente of Bharat gas who controls all the Distributors in Delhi, they said, the distributors should issue the 2nd cylender on my request and he said he will speak with the distributor regarding this. even after this, the distributor is not issue the 2nd cylender.

    kindly intervene and take necessary action immediately.
    Read comments
    i fully agree with your complaint on Sree Raksha gas agency... I am facing lot of difficulties with this agency and their service is very very pathetic.
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      R
      Rajesh Israni
      from Lucknow, Uttar Pradesh
      Jan 21, 2009
      Resolved
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      Resolved

      Dear Sir,

      I had applied for new connection from Bharat Gas Agency in DDA Market, M.I.G Flats, Rajouri Gardens,

      He got the form filled and i also gave the rent agreement. The person told me that some madam is on leave who gives connection so will send someone to verify but no ne came. I filled the form in November 2008 and despite repeated visits he says the connection is not available . Can someone help me as i need to borrow gas from someone everytime and pay extra for refilling.

      Regards
      Rajesh Israni
      55 A, M.I.G Flats
      Rajouri Gardens
      New Delhi.
      [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      dear sir,
      I want new connection in kolkata, as i am from mumbai last few years we were in abroad due to which i disconnected my HP gas connection, as i kolkata bharat gas is easily available i want new connection but problem is they ask us to take full set including gas stove which i dont require as already i have 2 gas stove due to these reason i am not getting new connection, as i am urgently needed please help me
      Or else me me detail of local distribution agency which could help me with out buying new gas stove as their charges for new set is too high please help me in these regards

      thanks
      bye
      Prema
      sir,

      i have gas connection with your agent in selaiyur (chennai - 600073).
      now i want additional cylidor, for that people (your agent) asking Rs.3500/-.

      let me know the actulal price of cylindor,

      name : R C PANDIAN
      CONSUMER NO : 19141
      Dear sir,
      i want a new bharat gas connection, subdelar want Rs.4850 for new connection in ulhasnagar (dis.ulhasnagar) and give one cylander, one ragulater with pipe, one chula.
      without chula subdelar canot give connection.
      sir,
      i want to know that one chula, must to purchase with connection.

      Amit Nagarkar
      Reliance Employee
      emai : amit.[protected]@indiatimes.com
      MB : [protected] [protected]
      My Name is Antoney Raj, I too had applied for new connection before one and half month in Bharat Gas Agency in Tonk District of Rajasthan. But till now I didnt receive any reply from the agency.
      I too visited many times to the office but no positive response from the agency.

      Please do some help in this case.
      AGENCY IS NOT SERVING THE NEEDY.
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        P
        Patitapaban Behera
        from Bhubaneshwar, Odisha
        Jan 21, 2009
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        sir
        I
        Mr patitapaban behera conumer no-14601 to apply a second connection of gas cylinder on 1262008. i have not receiving my cylinder. so u plz delivered my cylinder .
        Hi,

        Can anyone let me know the process to apply for the second cylinder on the same connection - for BHARAT GAS: Pune?
        my two clender but your ditstbuter given me one clender ofter one month my famly six member with chidren plesemy anther clender re fill before one mont my consumer no 36773 anugaraha agences banglore
        Dear Sir,
        I have a BHARAT gas conection No. 19071. But i have only Single cylender. Your distributer ( National Gas Agency, Muzaffarnagar )not given me the D.B.C. He said that the Bharat Gas Company is not giving D.B.C.. so i cant give u Second Cylender.
        I m very need ful for D.B.C.
        plzzzz. sir order to issue my D.B.C.
        Thanks.
        Babli
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          R
          R.Rajan
          from Salem, Tamil Nadu
          Jan 21, 2009
          Resolved
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          Resolved

          My consumer no: 2993
          Consumer's name : R.Rajan, 55-Police Quarters, Opp. to State Bank of India, Erode.
          I am consumer of Bharat Petroleum and getting LPG cylinders from Ammu Gas Agencies, Nadarmedu, Erode. I had booked for a LPG cylinder on 29.12.2008 and till date i.e. 21.1.2009, I have not yet received refill of the LPG cylinder. Whenever, I sought clarification from the agency they are irresponsible and not providing any valid information or try to redress my grievance. On the other hand, the Agency preparing bills on the date of booking instead of the actual date of delivery of the cylinder. This attitude of non-delivery of cylinder has put me and my family in great hardship and I have been put into a lot of mental harassment, because of the indifferent attitude and apathy. I request you to kindly take up this matter with appropriate authorities and redress my grievance.

          Thanks and regards,
          R.Rajan, Erode, Tamilnadu.

          S.S.Dhaliwal.
          Aug 14, 2020
          Complaint marked as Resolved 
          sir, my consumer no.4050. A.BALAKRISHNAN i already booked mycylinder on11-12-13. my reference no is 19166343.since i not get it please take action. thanks.ABALAKRISHNAN.
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            Complainant5673229
            from Hyderabad, Telangana
            Jan 20, 2009
            Resolved
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            Resolved

            My consumer number 14332 which is in the name of My husband Mr.S.Gowthaman, is with M/S K.RAMANAIAH BHARATGAS AGENCY, Chennai - 87 whose distributer code is 161381. I had been trying to book a gas refill for the past 10 days since the 9th of January 2009 through their phone numbers[protected]/[protected]/[protected]/[protected]/[protected]. All the phone numbers though in full working order are not responded to by the appropriate personnel. I had to take a leave from my office today to go to the aforementioned Gas agency to book the refill wherein, I found that the phones were off the hook and the three personnel who were there were utterly rustic and were discourteous. When pointed out to the facts that the phones were off the hook they simply did not acknowledge and I was told that "if I needed any gas I should learn to come to them in person in future." I am forwarding a written complaint too pointing out to the fact that I have recorded the entire conversation that I had with the personnel in my mobile.As a consumer I could abide by the rules and regulations of the corporation but not this appaling treatment of the consumer, that to a woman is very unbecoming for a company of this stature. I request the responsible personsons in the coprporation take note of this distributer to avoid any snowballing of the service related issues with them at the earliest
            Aug 14, 2020
            Complaint marked as Resolved 
            I do totally agree with this feedback, they dont listen to the customer. I have booked a refill before 20 days and it is not delivered yet. i am naveen verma from delhi and using bharat gas services. my consumer number is 11478. they never respond to the phone calls. we have to take a off to book the refill.

            NOBODY IS THERE TO RESPOND TO THE CONSUMER.

            SO PATHETIC
            i have different story with bharat gas
            i am living in delhi from last 5 years, i have taken connection at time of BJP goverment, service was good best that time, i just book the cylinder, i get gas within 3 -4 hrs

            now since the time of Hon. Sonia Ji Gandhii.. ji ji ji

            i get gas after 1 week / 2 weeks most of the time after 1 week i have to take slip myself and go to godown and and take cylinder myself

            few times i have to take in black

            i was bachelor then no problems
            i take usually 2 -3 cylinders in year
            now i am family person and have daughter six months oldi went for booking they refused and are saying you take less amount of gas
            they need affidavid for that then only they would provide me booking
            i talked in head office same answer there, this has already lapsed 2 days
            i dont know what is process for affidavid i talked to one lawer he told me charges are rs.200/- and i have to go to court for that, the process would take atleas none business day

            the cost and suffering i have due to this i think i take it through black
            i dont know what should i do
            please do let FIR or anything else

            Prashant
            [protected]
            My consumer number 17374 my name is sureshkumar distributors name sreekish gas agencies vatakara 1 whose distributer code is 621719.their fone nomber [protected] &[protected] I am allredy booked before1month[june 13]and iam not getting yet they asked me 500 rupees blak delivery
            The booking was done. But in view of non response on phone on two occasions, the booking stood cancelled. The customer rebooked and was delivered. No demand for any amount was made.
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              C
              Complainant5235035
              from Mumbai, Maharashtra
              Jan 20, 2009
              Resolved
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              Resolved

              Consumar No : 15256
              Distributor Code : 113552
              Distributor Name : Shyamji Enterprises, Shop No - 14, B-10, Vasant Kunj, New Delhi

              Dear Sir,

              On 03.01.2009, I booked for refill of gas cylinder under booking no. 196. Even after, several reminders over the phone, gas cylinder is still not delivered, however, more than 15 days are over after booking.

              On repeated follow up, booking person at gas agency confirmed that the delivery man has taken the cylinder against this booking on 05.01.2009 but surprise, he has not delivered cylinder till date. I requested booking person to catch hold the delivery man Mr. Sudhir Kumar but he showed his helplessness and advised to talk to owner Mr. Rakesh Sharma at [protected].
              Sir, I am trying to contact Mr. Sharma for the last five days but he is not picking up the phone.
              Therefore, I request you, please look in to the matter as this kind of activities will promote black marketing which is an offence and needs your immediate attention.

              I further request you, Kindly instruct the gas agency owner to take appropriate action against this matter to avoid repetition.

              Looking forward to have your support for regular and prompt services from BPCL.

              Best regards,
              M.K.Agarwal
              [protected]
              Aug 14, 2020
              Complaint marked as Resolved 
              Hi,

              I haven't received my refill LPG inspite of booking refill LPG on 22nd Jan 2009. Our distribution agency Excel Gas service, sector -29, Navi Mumbai 400705 did not bother to register our request. Inspite of calling them repeatedly there was no response from other end even though we register refill request with a gap of 2.5 months. BPCL should address this issue as the earliest and take action against agency which is not fulfilling the customer request and verify if there is any misuse of domestic customer LPG by agency

              shyamji gas agency — refilling of lpg gas

              I would like to bring this malpractice to your kind notice that I am the customer of Bharat Gas. My consumer no. is vk 4206; and fall under the dealership of M/s shyamji gas AGENCY (BHARAT GAS DISTRIBUTOR), 14,arcade b-7,vasant kunj delhi-110070 I had Booked For the Reffiling Of LPG cylinder on dt. 28.11.2011 at 09:00 in morning nd nw its 4.12.2011 nd there is not any valuable response from the distributor of vasant kunj new delhi i am calling them daily but sir dey are not picking up the call nd saying dat delivery vechile is nt coming that's why!!! but all the bharat gas cylinders are delivering den why not mine......they are extremely rude and show careless attitude. ill date there is no sign of the cylinder. and my number is [protected] please make me sure that it will deliver as soon as possible or otherwise I will go to the consumer court for complaint. I will take judgement by court.

              ajit singh
              [protected]
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                T
                TONY RAO
                from Bengaluru, Karnataka
                Jan 19, 2009
                Resolved
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                Resolved

                This is regarding the delay in getting the refill. my consumer no. is 19569.
                i have booked a refill on 16 dec 2008. My booking no. is 4595. After repeated request to rajeswara agencies at kompally, secunderabad. tell date i. e. 19 jan 2009 i havent received the refill. and i even didnt receive any responce from bpcl after adding a complaint at bpcl web.
                Aug 14, 2020
                Complaint marked as Resolved 
                Dear sir,

                My name is Rupali Mahesh Bramhapurekar resendential of Fatima Manjil, Chwal no 2, room no 1, Bhatwadi, Ghatkopar Mumbai 400084, my contact number is [protected] and

                consumer number 84441,
                Distributor Name Ashok Gas Service,
                Distributor Code 371704,
                Address is : Sai sadguru appt, shop no B/2, Sainathwadi, andheri, ghatkopar link road,
                asalpha villege, Ghatkopar(W), Mumbai-84.

                Requst you to refill the gas ASAP.


                Thanks and Regards,
                Rupali M. Bramhapurekar.
                i want chandiwali buci. gas number Pls. send me my mobile number [protected]
                Dear Madam,
                My Name girish totagi, Requst to Refile Gas on Satarday.
                Consumer No-5575053
                Contact No-[protected]
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                  Complainant8194566
                  from Noida, Uttar Pradesh
                  Jan 19, 2009
                  Resolved
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                  Resolved

                  I am very much dissappointed by the behaviour of the people at Bharat Gas Agency in Sec-20, Noida. I required a new connection so I went for inquiry. The people there are so rude that they were not even to speak. The person on the counter there just told me, "Come when you need the connection with all the formalities and the money. Dont disturb us now." They were not even listening to the customers. And when I asked what formalities were to be fulfilled, they were not in a mood to speak...as if they were some VIP or Nawab.

                  Afer a week I again went there, but this time they said that they were busy with their own work and I should come some other day. This is really a very BAD service and a VERY RUDE behaviour...

                  I request the senior officials in Bharat Gas to kindly teach some manners to their staff...
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  Bharat Gas — Rude behaviour and bad gas booking.

                  sir, my gas agency name is vinay gas service. His behabiour is very rude. He does not want give gas refill easily. He take 70days in gas refille. He is very rude.please help.... My customer no. -V-8992 Name.sanjay
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                    Navia Sebastian
                    from Tiruchengode, Tamil Nadu
                    Jan 19, 2009
                    Resolved
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                    Resolved

                    Sir,

                    My consumer no. is J30928. I had received a new gas connection on 28/2/08 from Jyothi gas at Thripunithura 682301, Kochi.

                    When I went there for the first time I was asked to Pay Rs.3500/- which I paid and I was asked to but utensils and gas stove from them which they claimed was mandatory. Later when i learnt from my husband who is working abroad that they had cheated me I approached them again and asked them to give in writing that this was mandatory. They immediatley returned the balance and indicated a board which stated in tiny letters that gas stove is not mandatory.

                    I had asked them for a second cylinder which they said will be issued after a month on a payment of Rs. 2000. I understand from the book they have issued a cylinder deposit if only Rs. 850.

                    The worst part is I have not got the second cylinder as well as a single refill till date. I have been borrowing cylinders from neighbours and making ends meet till date.

                    Their telphone nos. are always engaged even after office hours and they dont pick the telephone. I had also made the booking on their computerised booking no. and have not received the refill till date. Their nos. are 2777509, 2780588 and 2785055.

                    Once when contacted they asked me to visit their godown with the empty cylinder.I am sure I dont work as a delivery man for Bharat gas at Jyoti gas.

                    I have been patient all these days and now would like to bring to your company notice for proper action. What is more surpriseing is that my husband was able to get for his colleague a cylinder for the commercial vehicle on the spot.

                    I look forward to your help to take proper action and help me in getting my second cylinder at the right costs and refill every 26 days interval.

                    Appreciate your prompt action .

                    Regards,
                    Navia Sebastian
                    Advocate
                    Hon.High Court of Kerala.
                    Kochi.
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    LPG Cylinder refill and second cylinder — No Refill till date and no second cylinder issued till date

                    Sir,

                    My consumer no. is J 30928. I had applied for a new connection on 28/2/08 from Jyoti gas at Tripunithura- 682301, Kochi. They had initially asked me to pay 3500/- Rs. which included me to buy utensils from them.

                    Later when I found out from my husband who is working aborad that I need not buy such things from them I went again to their office and got the balance money. I was told that the second cylinder would be delivered after one month. And they asked me I would need to pay 2000. But again I understand that the cylinder cost is only 850.

                    The worst part is I had made a request for refill of my only cylinder which is not refilled even once after issue. I have been borrowing the cylinders from my neighbours and running the show while i am here.

                    The 3 telephone nos.of this agency is always engaged surprisingly enough even after their office hours and holidays which clearly states that this phone is tampered with to avoid customer contacts. Their nos. are[protected], 780588 and 785055.

                    While I contacted them once over phone they said I have to bring the empty cylinder to their go-down and get it refilled. I am surpised if I have to go to my work in the court or work for Jyoti gas as a delivery man. He also said that people who have booked for 200 days ago have still not got the deliveries.

                    I was really surprised when my husband was able to get a cylinder for his friend on a commercial vehicle on the spot. More than 10 months from getting my connection I have not got the second cylinder as well asa single cylinder refill.

                    I wish to bring this to the notice of the company and look forward for help failing which I will need to take a legal course.

                    Appreciate an immediate inquiry into this matter.

                    Regards,
                    Navia Sebastian,
                    Advocate
                    High Court of Kerala

                    [protected]
                    [protected]

                    lpg refill — Bharat gas

                    My consumer number :-14202 in the nameof VR,. VINAITHEERTHAN
                    Agency name;- K.Ramanaiah Gas Agency.VALASARAVAKKAM Chennai-600087.
                    Eventhough I have booked gas on 23rd of October 2010 till date I did not receive the gas refill this minute. while booking they said it may reach within a weeks time. They never furnish booking number while booking the refill through telephone.They never take telephone calls regularly.Kindly investigate the matter and advise me .

                    Thanking you.
                    Yours faithfully,
                    VINAITHEERTYHAN VR.

                    Bharat Gas — Lpg gas refills

                    sir we are totally frustrated with trying to get gas refills from our distributor Ms anita gas sevice , virar west .In spite of booking a refill ,we do not get delivery even after fifteen days .not to mention a totally indifferent staff manning the booking counters . this is more of a rule than an exception ,i m sure there are many more frustraed consumers like me . Hope somebody in the organization has the good sense to look into complaints like these and bring releif to scores of consumers yours frustrated consumer
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                      S
                      shaik mahammad ali babi
                      from Chennai, Tamil Nadu
                      Jan 19, 2009
                      Resolved
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                      Resolved

                      sir,
                      Iam, shaik mahammad ali babi, consumer no. 5441, of Nellore town, of sri potti sri ramulu nellore (dist), Andhra Pradesh. here in our supplying office of nellore there is no transparency in supplying of gas to us, means when it will come and waht preferrence no, is going on chart. And every time atleast more than 15 days will be taken to supply. my request is pls advice them to maintain a chart to invisible to the consumers in their office what is the present position of the supply and waiting lisst status.



                      thanking you
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        rakesh sharma
                        from Kolkata, West Bengal
                        Jan 16, 2009
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                        we are making advance booking of cooking gas every month for cooking gas for bharat gas, agency by DAMMO ENTERPRISES Jhilmil Colony, Delhi, for consumer no. k26309, but agency does not supply the lpg to us, they said it will take a month for delivery . And also they do not pick up the phone calls for booking . So it is requested to related officers ro take an effective action to make the delivery smooth . thanks
                        Dear Sir, We have applied for gas more than a month .But the agency is reluctant to issue it. We went to the office three times within 24 hrs. still the agency is not responding . The agency is keeti gas agency, Near Collectorate, Kottayam, KERALA, India, their office phon numbers are [protected],[protected]. We r staying within 300mtrs from the agency too.Pl respond urgently,

                        Thanking u
                        Dear Sir,

                        I have send another mail right now for not delivering the gas after long days of booking, from kottayam, agency is keerti gas agency. our consumer number is = 11211.Pl respond urgently.

                        Thnking u

                        sam
                        I have send another mail right now for not delivering the gas after long days of booking, from hisar
                        agency natioinal gas service. Our consumer no.is11783.plz do urgently
                        thanks in advance
                        sundeep arya
                        565, sector-14
                        hisar-125001
                        This is to inform the concerned that they are delivering the gas on time. If we book for gas every time deliver the gas to the person who have not booked because of the same name. Every time even after informing this probelm occurs. None of the lines being picked by the employees working in the agencies, only we have luck line will be connected. There is not endm for this.

                        Request the concerend to intervene and sort out this issue.
                        we are making advance booking of cooking gas every month for cooking gas for bharat gas, agency by,
                        Neehal Gas Service Mayur Vihar Pase-I Delhi, for consumer no., 21258 but agency does not supply the lpg to us, they said it will take a month for delivery . So it is requested to related officers ro take an effective action to make the delivery smooth . thanks
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                          subuvenkat
                          from Kanchipuram, Tamil Nadu
                          Jan 16, 2009
                          Resolved
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                          I AM VENKATESH. MORE THAN A YEAR WE ARE FACING LOT OF PROBLEMS FROM THIS SUPPLIER TO DELIVERY GAS ON TIME. NOT ONLY ME. ALL THE CUSTOMERS ALWAYS IN THILLAI GAS AGENCY OFFICE FIGHTING & SOUGHTING INSIDE EVERYDAY THIS IS ROUTINE PROBLEM IN THEIR'S OFFICE. IF WE CALL NO BODY WILL PICK PHONE FOR BOOKING OR ENQUIRY. LAST WEEK I WENT TO COMPLAINT FOR DELIVERY BIG CROWD WAS THERE ALL ARE SOUGHTING MANAGEMENT. THEY BRING ROUDIES TO PULL OUT ALL THE PEOPLES. 3 MONTHS BEFORE THE SAME PROBLEM AND ALL COMPLAINT TO MEDIA SUN NEWS, KAZHAGAR TV, JAYA TV. IT WAS A BIG ISSUE ALL THEY HARTHAL IN THE ROAD SIDE. STILL THEY ARE DOING THE SAME PROBLEM. NO RESPONSE. IF YOU WANT TO TAKE STEP SEND ONE SUPERVISOR A WEEK HOW CUSTOMER'S ARE GETTING PROBLEM FROM DISTRIBUTOR. BETTER AS A CUSTOMER REPRESENTATIVE AND AFFECTED BY THEM REMOVE AGENCY FROM THEM AND GIVE TO SOMEBODY OTHERWISE THIS WILL BE A BIG ISSUE. OTHER AGENCIES IN KUMBAKONAM ARE DOING NEETLY. IF I BOOK CYLINDER 25 DAYS TO TAKE DELIVERY. THEY ALWAYS TELL TO BOOK DIRECTLY IN THERE'S OFFICE HOW IS POSSIBLE TO BOOKING ALWAYS CUSTOMER MUST GO WITH FAMILY CARD + DIVING LICENCE AND GAS BOOK. THIS IS TO MUCH TROUBLE GIVING TO ALL CUSTOMER'S ARE FEDUP. MENTALLY GIVING TORTURE TO ALL CUSTOMERS. PLEASE TAKE NECESSARY ACTION OR CHANGE DISTRIBUTIONS TO OTHER BETTER SUPLLIERS.

                          WE AS A CUSTOMER'S SAYING ENOUGH IS ENOUGH FROM DISTRIBUTORS. PLEASE TAKE IMMEDIATE ACTION AGAINST THIS DISTRIBUTOR. OTHERWISE AGAIN WE GOTO ALL MEDIA TO EXPOSE.

                          IF WE WANT ADDITIONAL CYLINDER WE HAVE TO PAY 2800 RS. 1000 RS. MUST BUY RICE OR COOKING OIL FOR BOOKING WHAT IS THIS? THIS IS PUBLICLY THEY ARE SAYING AND DISPLAYING INSIDE THE OFFICE PREMISIS. IS IT DISTRIBUTORS ALLOW TO SELL LIKE THIS TO GAS CUSTOMER'S ARE WHAT? OTHER DISTRIBUTORS NO. ONLY GAS STOVE.

                          THANKS & REGARDS
                          CUSTOMER SUPPORT
                          SUBRAMANIYAM VENKATESH
                          KUMBKONAM CONSUMER COUCIL
                          KUMBAKONAM
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Dear venkadesh,
                          What you are saying above is exacetly currect. That is not THILLAI GAS, THOLLAI gas. They are doing number one dubakur service.
                          Instead of doing this business better to shutdowm start begging to the pulbic.
                          we accept this we also facing this problem. please barath gsa notify this
                          this thillai gas very stupid people. close your shop and start proscecute
                          Yes it is exactly true!
                          The Woresest of all Gas Service! Thillai Gas Customer service is "THE WOREST"
                          They never worried about customers! It has been a regular problem from them for so many years!
                          For example:-
                          Gas cylinder delivered on March- 05 -2011
                          Gas cylinder rebooked on April- 30 -2011 Booking no: 36846
                          No cylinder supply till May- 29- 2011 !
                          No Gas in our house from May- 01- 2011 !
                          Thillai gas Customer service showed no proper response to my phone call.
                          Now my question is, wheather they supplied Gas cylinder to customer, booked on/after April-30-2011
                          (that was my booking date) or not? I STRONGLY RECOMMEND, TO CLOSE THE THILLAI GAS
                          SERVICE. INSTEAD OF CHANGING THE ADMINISTRATION, BETTER TO CLOSE THE SERVICE
                          THANK YOU.
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                            Complainant9702957
                            from Chima, Punjab
                            Jan 15, 2009
                            Resolved
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                            Resolved

                            Not for supplying Gas for Last 2 Months Despite Due Booking

                            Subject:- complaint against Kansal gas service peerkhana road, near Gagan, Amandeep Dharam
                            Kanta, Raman(Dist.Bathinda)Pb for not supplying gas for last 2 months despite due booking.

                            respected sir,
                            I Raj Kumar s/o Chanan Ram is consumer of Bharat Gas for last many years.
                            i have permanent connetion from the above said gas service My consumer no.is 1278 having
                            DBC. i made booking to get supply...
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                            Complainant1498139
                            from Bhubaneshwar, Odisha
                            Jan 15, 2009
                            Resolved
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                            Resolved

                            I AM THE CONSUMER OF HOTA GAS AGENCY, BARIPADA, ORISSA . & I BOOK A GAS CYLINDER IN HOTA GAS ON[protected] BUT TILL TODAY NOT RECIEVE THE GAS CYLINDER. MY CONSUMER NUMBER IS 605569 . SO I REQUEST TO YOU KINLY DISTRIBUTE A GAS TO ME FOR SOLVE MY PROBLEM
                            Aug 14, 2020
                            Complaint marked as Resolved 

                            Bpcl Gas — NON RECIPT OF GAS DELIVERY

                            NON RECIPT OF GAS DELIVERY

                            BPCL — GAS Delivery

                            We are facing the problem of GAS delivery from past many months. We have to spent extra on 2 kg gas we have taken for emergency. It is too costly hence it is not aforddable every time.

                            We have two cylenders but still because of delivery not getting on time we are suffering.

                            We are 8 members in family and one cylender gets over in 12-13 days.

                            Pls let us know the booking policy. We have booked the cylender on 18th Feb but not yet received the delivery.

                            Regards,
                            Sushant.
                            non recipt on gas delivery time andnot delivery in time so i reqest you please aktion the camplant my bpcl gas i d is ad3971 so please help as ph [protected]
                            non recipt on gas delivery time and not delivery in time so i reqest you please aktion the camplant my bpcl gas i d is ad3971 heera lal on pankaj gas service mangol puri new delhi my con number [protected]
                            sir, I SATISH KU PATRA from puri, orissa a lpg domestic customer confirms a complaint against your service to non delivery of gas in our address.when he gives, . it is too much late as 30 days from the date of booking.
                            so, i hope a better consumer service as soon as possible.thanks satish ku patra




                            consumer no-928 mob no-[protected]
                            i am the customer of the Rohan Gas agency Malleshwaram in Bangalore, my area at Srirampur,
                            this area supply boy not supply in costumer, supply in Black market, single gas rate Black market in 600,
                            that work support in gas agency owner, that shame in work
                            pls take action in food department & bpcl

                            Bpcl Gas — DELAY IN DELIVERY SINCE 6 MONTHS

                            WE ARE GETING GAS CYLINDER ONLY AFTER CONTINUES FOLLOW UP TO DISTRIBUTOR CHAITANYA GAS AGENCY NEHARU MAIDAN DOMBIVLI EAST MY COUNSUMER NO IS 09945. WHEN I BOOK CYLINDER THEY ALWAYS TELL IT WILL AKE 10 DAYS BUT NOW I BOOKED ON 12TH OCTOBER 2010 BUT IT IS NOT YET DELIVERD. PLEASE TRY TO SLVE THE PROBLEM.

                            PRADEEP JOSHI.
                            ABOVE COMMENT IS TRUE AND I AM ALSO FACING THE SAME PROBLEM FROM CHAITANYA GAS DISTRIBUTOR, DOMBIVALI. MY CONSUMER NO. IS C-132177
                            Dear Sir,

                            I am the consumer of Ajinkya Gas service & having consumer no.28159. i was already booking the gas on 19th Jan 2011 & 4th feb 2011 but till today i didnt got the gas cylinder. Your service provider phone numbers are no reply, showing number busy continuosly
                            Also your office gas provider committed to give the cylinder on time but yet they not send the same.
                            We are suffering from daily needs.Please take action.
                            WE ARE GETING GAS CYLINDER ONLY AFTER CONTINUES FOLLOW UP TO DISTRIBUTOR BHARAT GAS AGENCY DEEG BHARATPUR RAJASTHAN EAST MY COUNSUMER NO IS 1629. WHEN I BOOK CYLINDER THEY ALWAYS TELL IT WILL AKE 10 DAYS BUT NOW I BOOKED ON 12TH OCTOBER 2010 BUT IT IS NOT YET DELIVERD. PLEASE TRY TO SLVE THE PROBLEM.
                            Sir, I Jeetendra chauhan consumer of Viahno Gas Agencies located at shukla chawl Jawahar nagar
                            Khar East mumbai 51; & my consumer no 10393. My complaine is that i don't get cylinder in time ie
                            on booking the order the delivery is given after 15 days and fresh order is to be booked only after 15 days
                            many time we have to take delivery from their truck load .they even don't have their legal godown sorry
                            how the BPCL have issued them the lience of distibutor. I am very fedup of their service;thinking of replacing
                            your agency, along with me 70 to 80 customer are ready . request to take a very serious action against them.
                            hope you take at the earliest
                            Sir
                            i have faced to much problem for non delivery of gas cylinder . my consumer no. is 3209 of S.R. Enterprises Gaya. I have booked in november 2010 but still not home deliverd .even i go to godwon but they refused. it become very hard to refil gas cylinder . so please to take nesasary action in my distributer.
                            thank u

                            gass — not delivery in time

                            dear sir
                            i am consumer of bharat gass through AMER JWALA GASS SERVISE MUMFORD GANJ ALLAHABAD I'm costumer since 7 year i dot remember any one chance that i get cylinder with in tI'me after booking i hv too wait at least 25 to 30 days after booking .Meany tI'me the i complain to official but i'm unable to get satisfactory answer form officer .
                            my request to whom who read this complain please tall me what am i do this month i book my gass on 1 November but could not get til today 21/11/2011
                            From : Aush Anil Shankarrao Gajbhiye
                            A-02, Sarvoday Heights, Near Dy. R.T.O.
                            Sahyadri Nagar, kalyan (East)-421 301.
                            Mobile : +91 [protected]/[protected]/
                            [protected]
                            E-mail : samyak.[protected]@gmail.com/
                            gajabhiye.[protected]@mahavat.gov.in
                            Date : 26.01.2012

                            To,
                            The Regional Manager
                            BPCL, Mumbai..

                            Sub: NON SUPPLY OF REFILED LPG
                            Ref : Mrs. P.A.Gajbhiye
                            Costomer No. 20708

                            Respected Sir,

                            With reference to the above subjects, I hereby submitting that, I have booked for the refile of the empty LPG cylinder, after the expiry of 21 days of the previous delivery, as per the order of DISTRIBUTOR, GURUKRUPA GAS AGENCY, on dt. 21.01.2012, not giving the booking No. & stating that the delivery will be done within two days. But till date, neither delivery of the refile of LPG has been made from my LPG distributer M/s GURUKRUPA GAS AGENCY, having their place of bussiness at 5, SHREE GAJANAN APT. THANGEWADI, KALYAN(W)-421301, nor any communication is received from him, or from else where. At present my both the LPG cylinders becomes empty on dt.24.01.2012. Let me know, where from I have to purchase the refiled LPG cylinder, to carry on my cooking. Whether I have to stop my cooking till the date of delivery of cylinder or to stay on for fast. On what ground you have generated this bloody rule to book for the refile of LPG after the expiry of 21 days from the delivery of the previous delivery. Get me the copy of such rule passed, and the copy of G.R. I will pay for that. Please refere the judgement given by, Hon'ble Court i.e. DCF- Mukatsar also decided on dated[protected] that booking of LPG cylinder should be done without any restriction of 21 days after last refill/delivery in complaint case of Raj Pal Sharma.
                            We are living as Joint family. One gas cylinder is comsumed within 15 to 20 day being winter season. After booking, this bloody distributor taking the time of 10 to 15 days for the delivery. How it possible for us, to manage the cooking gas. The complaint against this Distributor was already lodge in written at Mr. CERMEN D’COSTA, the regional Manager, BPCL, MUMBAI on date. 24.12.2010. I think, no any action was taken on this bloody distributors. This Distributor is now insisting for the purchase of HOSE pipe, sometime insisting for change the STOVE, some times demanding mony by way sending repairsman. This result in harrashment to the public. The function of your Distributors is only to distributes the your gas, and nothing else.

                            Now you are hereby kindly requested to give the direction to supply immediately the two refiled cylinder which are empty as on date, & take the immedite action against this distributor to cancel his distributorship, as harrashing to your consumers. Otherwise there will be no any other substitute before me but to file the complaint against your company at Consumer court and Human Right commission & publication to print & electonic media, also to file the FIR at the concern Police Station for the mentally and Physically harrashment to your registered consumer, intentionaly avoiding to supply the refile LPG gas cylinde, which is crime under Indian Pinal code & Criminal Pinal Code, & will be cost on you, without giving further opportunity, kindly to be note.
                            Your fast action in this regard is highly appeciated.
                            Thanking You


                            With hot regard.

                            ( GAJBHIYE A.S.)

                            DBTL

                            CASH MEMO NO1316962 SUBSIDY NOT REGEVIED PLS RS 299.18

                            not delivered the gas

                            Dear sir My consumer no is 2788 Manu gas rohtak I got the Msg that gas is Delivered on 11.2.15 But i did no get yet PleasE take an action My no is [protected]

                            Regarding changing the surname in your gas records

                            My name, as per KYC is Basavaraj.C. But it has been recorded in your consumer database as Basvaraj.B. so, I request u to change my name as Basavaraj.C and oblige. My consumer number is 60135122

                            why not register on e-booking

                            Ashadeep gas (Bharat gas distributor), Birati, Kolkata- 51 is not register at ebharatgas web site, very poor service S. Das Shodpur, Kolkata.

                            adhar subsidy

                            I dipak p utekar Bharat gas Adar send subsidy but not joined my a/c sbi [protected] check mi all bank statement a/c help mi tanaya gas agency, thane nallasopara gas no 54850417 were is go my cash
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                              Partha Sarathi Das
                              from Pune, Maharashtra
                              Jan 13, 2009
                              Resolved
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                              Resolved

                              Respected Sir,
                              I was drawing my LPG cylinder from Your Kalyani office (Distric Nadia, West Bengal) I have not taken cylider for last one year. Now I require cylinder very urgently but I coule not trace my Blue Book. I do not know my consumer Number. The regulator No given to me has No -A291129. The connection was initially of HP Gas.It was initially In Barnala, Sangrur, Punjab. I transferred it to Indane.And to Kalyani, Nadia, West Bengal.How could I get my consumer Number and duplicate blue book. The gas agency is not entertaining my as I do not know my consumer number.Request your good office to help me in this regard.
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                A
                                ashwini kumar mohanty
                                from Bhubaneshwar, Odisha
                                Jan 10, 2009
                                Resolved
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                                Resolved

                                I have Bharat Gas connection.Date i become a customer of bharat gas i suffered a lot.
                                first poor services.time to diliver a cylinder from date of booking is one week to a month.

                                '' Barsha Gas Agency, sahid nagar, bhubaneswar, orissa

                                I hope Bharat Gas should look in the matter do the needful for improve his services.
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                bharat gas agency in tirupur, gowri durga agencies make abnormal delays in delivering cylinders and they seldom respond.

                                i hereby look forward for Bharat Gas company to take necessary steps accordingly.
                                Thank you.
                                i am a customer of bharat gas. my agency name Barsha Agency Bhubaneswar (Orissa) (bharat gas agency). my customer number is 29218 customer name, Bhakta charan Paikaray, Address-Plot No - 1044, Sriram Nagar, Po-Samantarapur, Ps-Lingaraj, Oldtown, Bhubaneswar . I was booked a cylinder on 19th februaray 2011 by sms booking on my telephone no - [protected]. but i haven't receive the same till now. please consider this complaint as most urgent. thanking you

                                Bhakta charan Paikaray
                                Sriram Nagar, Oldtown, Bhubaneswar
                                I m using Bharat gas connection from jan 2012 having single connection.

                                my SG no is 52664887. i have booked on 11/4/2012 & 1140 is the booking number.

                                till date i haven't recieve booked gas cylinder even i have taken lots of followup but no responce.

                                also asked for double connection but no update on same.

                                AGENCY NAME:- SHRIRAM GAS AGENCY.. CODE:-251712..
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                                  C
                                  Complainant8833485
                                  Jan 9, 2009
                                  Resolved
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                                  Resolved

                                  My consumer no: 24867
                                  Consumer's name : Sanjay Tyagi
                                  I am consumer of Bharat Petroleum. I had booked for a LPG cylinder on 19/12/2008. In this regard I have not yet received refill of the LPG cylinder till date. I had a talk with Dayal Gas Agency, Panna Puri Hapur. But he has not redressed my complaint till date. I have already twiced complained in Loni BPCL but i have not yet received any respond from loni BPCl. Non-delivery of cylinder has put me and my family in great hardship and I have been put into a lot of mental harassment, because of the indifferent attitude and apathy. I request you to kindly take up this matter with appropriate authorities and redress my grievance.

                                  Thanks and regards,

                                  Sanjay Tyagi.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  R/Sir,
                                  I am your LPG consumer, my connection number 2741 name of agency Raj Gas Service, BHARAT GAS, Bareilly. I booked my gas on 11.01.2010. Sorry to say that upto now gas was not supplied to me whenever, agency is distributing the gas of 15/16.01.2010. Daily I am asking from agency and they said your gas is reaching within few hours but my gas was not supplied to me upto now. I can not say why it is happening, but I came from some reliable sourses the agency is selling the gas in black from back door and fulfilling the requirement of coming marriage season. So they are doing delay in gas supply. I personally contacted at agency then they said our auto became defective so your gas will reach very soon. But not yet received.
                                  You are requested to investigate it and will arrange my gas as early as possible.
                                  Thanks.
                                  Akhilesh Chandra Bhartiya
                                  T-28-A Cantt Road, Nothern Railway,
                                  BAREILLY(UP)
                                  243001
                                  Mobile NO.[protected].
                                  [protected].
                                  Consumer NO.2741.
                                  Name of Agency; RAJ GAS SERVICE(BHARAT GAS)
                                  BAREILLY(UP)
                                  R/Sir,
                                  I am your LPG consumer, my connection number 2741 name of agency Raj Gas Service, BHARAT GAS, Bareilly. I booked my gas on 11.01.2010. Sorry to say that upto now gas was not supplied to me whenever, agency is distributing the gas of 15/16.01.2010. Daily I am asking from agency and they said your gas is reaching within few hours but my gas was not supplied to me upto now. I can not say why it is happening, but I came from some reliable sourses the agency is selling the gas in black from back door and fulfilling the requirement of coming marriage season. So they are doing delay in gas supply. I personally contacted at agency then they said our auto became defective so your gas will reach very soon. But not yet received.
                                  You are requested to investigate it and will arrange my gas as early as possible.
                                  Thanks.
                                  Akhilesh Chandra Bhartiya
                                  T-28-A Cantt Road, Nothern Railway,
                                  BAREILLY(UP)
                                  243001
                                  Mobile NO.[protected].
                                  [protected].
                                  Consumer NO.2741.
                                  Name of Agency; RAJ GAS SERVICE(BHARAT GAS)
                                  BAREILLY(UP)
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                                    Vara Lakshmi
                                    from Hyderabad, Telangana
                                    Jan 9, 2009
                                    Resolved
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                                    Resolved

                                    I am consumer of Bharat Petroleum Gas bearing the consumer number 10296. My Bharat agency is located in Uppal, Hyderabad. More than one month back we booked the gas, till now it has not been delivered. And recently again on 22.12.2008 we booked the gas its second time but not yet received. Its so surprising that all the time their phone appears to be busy, If it rings nobody will respond the call which is makes us pestering. Atleast we hope we get reply from your end. Thanks in advance.
                                    (Naveena +91 [protected]).
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      M
                                      Mohammed ali
                                      from Hyderabad, Telangana
                                      Jan 9, 2009
                                      Resolved
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                                      Resolved

                                      I have booked a gas refill cylinder 2 weeks ago at Mahalaxmi gas agency secunderabad they have not supplied it till today their phone also does not work or it will be busy throughout the day (you can contact on this phone[protected] or[protected] I am trying since last week they are not getting connected
                                      I request you to book a complaint against M/s Mahalaxmi gas agency dealers of bharath gas in secunderabad for theiri poor service
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      my consumer no is m 11879 on My name mohd ali booked a cylinder 16 day ago over phone and personal visit their phone is always busy or not reachable no of their phone is [protected] and[protected] I have to call them several times but of no use my cooking gas is exhausted and have to purchase small 5 kilo cylinder for my daily use please book a complaint against M/ mahalaxmi gas agencies chilkalguda secunderabad
                                      have booked a gas refill cylinder 2 weeks ago at at # 6 amberpet they have not supplied it till today their phone also does not work or it will be busy throughout the day I am trying since last week they are not getting connected and when connected nobody lifts the phone
                                      I request you to book a complaint against M/s sri jayaram enterprises dealers of bharatgas amberpet for theiri poor service
                                      My consumer no. is 21580. Every time i need to remind after booking gas refill cylinder at M/s Jayaram Enterprises Amberpet Bharat gas. I personally dialed the listed numbers 27407126, 27403350 and 27401776 standing outside their office when everyone was sitting at office. It just rings the phone or they will keep the handset away. I am trying since last week they are not getting connected and when connected nobody lifts the phone and in the cash memo they have mentioned the working hours from 8:00 AM to 8:00 PM. Because of their negligence now i have to pay double amount for the private gas agency. The strange part is that the delivery boy comes along with cylinder when we haven't done any booking for refill. He plays very smart role by giving the non working number and informs at home that we should not book the gas for the next time at office and that cylinder he will use for different customer.

                                      With his false information this time we have not booked the cylinder on time and none of the above mentioned number works at any time.

                                      I request you to book a complaint against M/s sri jayaram enterprises dealers of bharatgas amberpet for their poor service.
                                      I am Hirudia Raj and I have booked a gas refill cylinder 2 weeks ago at Mahalaxmi gas agency secunderabad through Inter net and they have not supplied it till today their phone also does not work or it will be busy throughout the day (you can contact on this phone[protected] or[protected] I am trying since last week they are not getting connected
                                      I request you to book a complaint against M/s Mahalaxmi gas agency dealers of bharath gas in secunderabad for their poor service.

                                      Thanks

                                      With Regards

                                      Hirudia Raj
                                      my cons. no.41401 of bharat gas of mahalakshmi lpg centre, booked for refill on 13th feb 10 but still today unable to get. most of the time all telephone are busy only tel no.12664 is availabe for refil booking.
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