[Resolved]  Bharat Gas — Cancellation of LPG cylinder booking registration without information

Address:

Tiruvallur, Tamil Nadu

I have two issues regarding my Gas Agency (ABR Gas Agencies)

1. I am a Bharatgas LPG consumer at ABR Gas Agencies, Pattabiram and my Customer number is 18667. I booked my gas cylinder by sending SMS to 57333 on 24th July 2012. I received a confirmation SMS immediately after booking that says Dear Manoranjan M V, your booking reference is 25587752. Please check the seal and insist to check for leakages during the delivery of the cylinder. We got busy with our work and when I called today 01st September 2012, my agency say that the booking has been cancelled as we booked 8 days before the actual booking date. They say that booking has to be done after 25 days of receiving the previous cylinder and I booked on the 17th day. They said that it was my mistake in registering before the booking cycle. I accept, but I asked them then why was my registration accepted and I got a reference number and that they could have sent a registration failure message instead. But for that they say it is the consumers duty to check for the cylinder booking or delivery frequently and they do not have a system that sends alerts for cancelled registrations. How is this possible? I was rest assured that my cylinder has been booked as I have received an alert that says that my cylinder has been booked with a reference number.

2. I again registered for a cylinder on 01st September 2012 and the reference number is 25587752. In the agency after hearing my registration cancellation issue previously, they said that they will see to that the cylinder will be delivered within 10 days, i.e. on 11th September 2012. But I received my cylinder only on 17th September 2012. The bill has been generated on 07th September 2012 for delivery. Why this delay of 10 days?

I had similar issue last year of delayed delivery and the Complaint ticket number received on 11th August 2011 is C[protected]. Just because of the faulty registration process and improper customer service at the Agency I had a total delay of 52 days to get 1 cylinder. I have a family of total 4 members in which two are kids, 1 school going and the other is just 1 year and 3 months old. The problems I faced because of this delay cannot be expressed in words and can only be felt. I raise this issue not to punish anybody, but to see to that not another family man like me would get in to such a bad situation.