BSNL Broadband — excessive bill

BSNL Broadband — excessive bill

P Pinaki Chalraborty from Kolkata, West Bengal

I have a 500C connection activated in late July which I knew to be an unlimited connection after calcutta telephones has slashed their unlimited plan charges from 750 to 500. however, the first bill I received was Rs. 31467/- with broadband charges of 27292/-. I lodged an online complaint against this stupendous amount of bill but still have not received any reply. what I want to say is that even if the plan has been discontinued or aborted without any prior information, I having received the connection at the end of the month can not possibly download data amounting to 35 GB within 3 or even less days. And in the month of august my data dl/ul amounts to 22 GB whereas I only used night ul timing to download. I only visited my orkut profile during normal surfing hour which can not amount to 22 GB in any case, at most it would be 10 * 0.80 * 30 = 240 /-. I wonder what's their problem, my elder sister had a bsnl landline number earlier, they charged her 4017/- stating internet bill usage charge but she had no computer at her house ! Was this information helpful? No (0) Yes (0)

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Comments

PKPrabhakaran

from Chandigarh, Chandigarh

Broadband 250 — Excessive Bill

Whenever I switch ON the modem I get a message "Windows-system error- There is an IP address conflict with another system on the network". Besides, Ihave not been able to log in till last week of Jan and from March 27to April 21st as my computer was down and I was out of station also for some time. However, I find that Broad Band was used during this period when actually I had not used. The same is the case in the months of Feb and March with highly inflated bills confirming that some one else has been using from some other location.I wonder how it has happened!!!???. I am also not able to log on to my bsnl mail.
My usage was only in the mornings/late at nights only but I find it being logged on during daytime also when my house is locked.

amit

from Chennai, Tamil Nadu

bsnl plan still 750 bro...i think some one misguide u..i[censored]r local exchange didn't give u any proper data on ur current bill..than pls contac => [protected]@bsnl.co.in
i never getting response from this mail..but u can also try it..
or you should try to go regional head office.

AniruddhJoshi

from Pune, Maharashtra

Hello,

I had upgraded my broadband connection on my land line number[protected] with plan 2799. On July 2010, I planned to shift myself to Indore where I had taken a new connection and applied for same plan but before I went there I had submitted an application to downgrade my plan to Home-250 for my connection in Ujjain. Assuming that it had got downgraded, I finally got myself shifted to Indore. On around Sep 2010, I got a bill of around 8K and I could see that the same plan Business-2799 was there. I immediately went to BSNL office but they were not accepting the fact that I had given them the application for plan downgrade. Then I had registered a written complaint at their office for which, after some weeks, a person called me and told me that they will fix this issue and will give me a new bill. There was no response from him for so many days. I called him and he said, he definitely will get me a corrected bill, no response yet again. Now again on Feb 2011, I got a bill of 23K. I, again, filed a complaint, but this time, no action. Then I sent few complaints via BSNL website. It's been a year now and now I'm getting a legal notice from their lawyer, it's irritating. If they will act like this, I will file a complaint at consumer forum. I hope, people here suggest me few things.

Thanks