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[Resolved]  BSNL Cellone — Back Tune deactivation

when I was trying to contact one of my friends, one hearing some recorded voice, I pressed the star button BY MISTAKE. Immediately, I received a message from 56700 saying I copied the song and Rs.35/- will be charged; and Rs.12/- p.m. will be debited to my account. Mine is a PREPAID one. Without knowing what is happening, I gave a SMS to the same 56700 to stop any action in this regard. But, to my irritation again, I received another SMS within seconds saying that I should register my request in a proper FORMAT/KEYWORD. That message did not guide me as to what format and keyword should I use for stopping the back tune and I never confirmed any downloading of any such tune. For a simple fault of mine pressing the star button inadvertently, the service provider cannot take it for granted and rob away any amount from my account. The BSNL should not allow such robbery from the customers. When I called the Number 56700, I was boomaranged with several voice guidance, ultimately to land up in loosing some more call chages. No proper message is given to me for deactivating or stopping their proposed hasty action of robbing from my BSNL prepaid account. After several attempts, getting help from one of my friends who is working in BSNL. I was able to get the correct format/key word BT DACT and I immediately sent that message to 56700 on the same day.. Again I got a reply messae saying that "I have not yet subscribed to the tune and on the contrary, that message again prompts for downloanding songs and provides the "so called" format/keyword for such downloading only. It did not provide anything for DEACTIVATION. It is a sheer business tactics and shameful action for such a service provider. At any cost, such cheating by any service provided could not be encouraged by BSNL. I request the concerned BSNL Officers to use their good office to stop such fradulant means of cheating the public. MY CELL NO.[protected]. I am expecting a reply from BSNL concerned Officer. The cell one Help line Customer Service Support Officers in [protected] (Shri VINODH. S.T. employee No.44269 was also evasive in his reply - refer complaint No.267794 of 23.01.09.
Not even the Telephone No. of the concerned Official's was given for taking up the matter with higher level of officers to put an end to this day-robery by the service provider 56700.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  11 CommentsShareTweet

Comments

I HAVE RECIVED A CALL ON MY CELLPHONE NUMBER WITHOUGHT CALLER ID. I WANT TO KNOW THE DETAIL OF THE CALL.
CALL DATE - 8/2/09
CALL TIME - 1:30 AM AROXIMATE
MY MOB.NO.- [protected]
LOCATION - ETAH (U.P.)
STD CODE - 05742

I AM DESAIRING FOR YOUR HELP.PLEASE HELP US.YOUR HELP LINE NO. [protected] IS NOT WORKING.

THANK'S

B.P.SINGH
(M.D.)
SWARNA HERBALS PVT LTD
AGRAROAD ETAH (U.P.)
Dear BSNL,

I have BSNL land line connection and wants to take cordless phone.
will you provide the phone with some cost or should i get it outside?

If you can provide, please tell me how much it will cost for the phone.
will there be any extra montly rental charges for the cordless phone.

Reply me soon,

Thank you,
Sudha
i want to deactivate my back caller tune
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when I was trying to contact one of my friends, one hearing some recorded voice, I pressed the star button BY MISTAKE. Immediately, I received a message from 56700 saying I copied the song and Rs.35/- will be charged; and Rs.12/- p.m. will be debited to my account. Mine is a post paid one. Without knowing what is happening, I gave a SMS to the same 56700 to stop any action in this regard. But, to my irritation again, I received another SMS stating BSNL tune could not be renewed because my low balanse! I HAVE PST PAID CONNECTION. That message did not guide me how to get rid o[censored]nwanted tune.It for granted and rob away any amount from my account. The BSNL should not allow such robbery from the customers. When I called the Number 56700, I was boomaranged with several voice guidance, ultimately to land up in loosing some more call chages. No proper message is given to me for deactivating or stopping their proposed hasty action of robbing from my BSNL postpaid account.
Kindly dectivate my blnl tune or advise me how to get it de actvated.. MY CELL NO.[protected]. I am expecting a reply from BSNL concerned Officer.
Thanking you
Yours truely
C.Gopinathan
bsnl bahut hi gandi servise hai...
we dont like it.
koi network ni...
kuch nahi ...
itni gandi servise kabhi nahi dekhi...
koi plan nahi..
koi shota recharge copun nahi...
shame-shame
jab vi mai customar care phone karta hu...excequtive lok call utha ke answer nahi deta ha...er mujhe kuch jaruri message formate puchna hai plan change karne k liya...
Deactivation of collertune
I have submitted a complained for dactivation of caller tone more many time
& always told the executive caller tone will be deactive after 24 hours
But i think all the employees of B.S.N.L are not devoted.
Pls deactive of coller tone

cell.No. [protected]

BSNL — HELLO TUNE WITHOUT CONSULT ACT.&CHANGE ALSO

HELLO TUNE ACT. WITHOUT CONSULT & CHANGE ALSO SO PLZ CHECK & RESOLVE THE PROBLEM AS SOON AS NO IS ..[protected]
I want to close the BP-tunes BSNL which I am getting on my Mob No. [protected]. Since no number of the sender
is mentioned, so reply option becomes meaningless. I tried to send my reply on 56700, but I got reply " For help send HELP
to 56700".

May I request you to discontinue the BP-tunes BSNL with immediate effect, or else, give me the
appropriate number to enable me to send my SMS reply.

Thanks.

RK Raina
Mob. No. [protected]
I have been charged Rs.12/- for BP Btunes without my consent. It has happened many time. SMS BT DACT to 56700 also does not yield any result. Its a shameful act. Please help. i have also registered a complaint at BSNL wireless call center whose docket number is E30PB304764

D P Singh
[protected]
please deactivate callertune on my celphone or let me know how to do that.
my number is [protected].

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