[Resolved] BSNL Cellone — Back Tune deactivation
Sshanmugha sundaram RM
when I was trying to contact one of my friends, one hearing some recorded voice, I pressed the star button BY MISTAKE. Immediately, I received a message from 56700 saying I copied the song and Rs.35/- will be charged; and Rs.12/- p.m. will be debited to my account. Mine is a PREPAID one. Without knowing what is happening, I gave a SMS to the same 56700 to stop any action in this regard. But, to my irritation again, I received another SMS within seconds saying that I should register my request in a proper FORMAT/KEYWORD. That message did not guide me as to what format and keyword should I use for stopping the back tune and I never confirmed any downloading of any such tune. For a simple fault of mine pressing the star button inadvertently, the service provider cannot take it for granted and rob away any amount from my account. The BSNL should not allow such robbery from the customers. When I called the Number 56700, I was boomaranged with several voice guidance, ultimately to land up in loosing some more call chages. No proper message is given to me for deactivating or stopping their proposed hasty action of robbing from my BSNL prepaid account. After several attempts, getting help from one of my friends who is working in BSNL. I was able to get the correct format/key word BT DACT and I immediately sent that message to 56700 on the same day.. Again I got a reply messae saying that "I have not yet subscribed to the tune and on the contrary, that message again prompts for downloanding songs and provides the "so called" format/keyword for such downloading only. It did not provide anything for DEACTIVATION. It is a sheer business tactics and shameful action for such a service provider. At any cost, such cheating by any service provided could not be encouraged by BSNL. I request the concerned BSNL Officers to use their good office to stop such fradulant means of cheating the public. MY CELL NO.[protected]. I am expecting a reply from BSNL concerned Officer. The cell one Help line Customer Service Support Officers in [protected] (Shri VINODH. S.T. employee No.44269 was also evasive in his reply - refer complaint No.267794 of 23.01.09.
Not even the Telephone No. of the concerned Official's was given for taking up the matter with higher level of officers to put an end to this day-robery by the service provider 56700.
Complaint marked as Resolved Aug 14, 2020
[Resolved] Bharat Sanchar Nigam [BSNL] - Mnp porting
[Resolved] BSNL - Receiving bsnl messages very late.