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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 568

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S
S. Ranganathan
from Chennai, Tamil Nadu
Mar 7, 2011
Resolved
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Resolved

Address: Tamil Nadu

Since 3rd February 2011 till now, I keep requesting the BSNL Customer care to send GPRS setting to activate my new Mobile Nokia E63. Everyday new person attend and promise to send the same within few hours. But so far it has not been activated. Calling again the Customer Care to-day at 9.30am one staff MS. SHARMILA attended and refused to divulge the superiors name, contact no. or e-mail id. I wonder what's happening. Are they're not being paid? Why there's a delay? Is it to discourage BSNL Customer so as to switch over to the private. Please do the needful.
THANK YOU,

WITH REGARDS,
S. RANGANATHAN
Aug 13, 2020
Complaint marked as Resolved 
ive the same problem.have been asking them to send the settings and havent got one so far.ive called them 6 times to date, everytime holding for almost 15 minutes and still no settings.the operator always seems to be in a hurry and doesnt even care to give his superiors phone number.i had send "complaint" to 1503 and they havent contacted me yet.planning to switch over from bsnl if i dont get the settings.why bother keeping a connection that doesnt bother about its customers?
My prepaid mobile number is [protected]

my set model is SAMSUNG GT-B7722

while sending sms for GPRS/WAP/MMS i have typed as SAMSUNG GTB-7722, I am getting replay message wrong format from 58355.

Kindly tell me what sms i have to send for getting settings through sms.
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    S
    santhilalks
    from Vaikam, Kerala
    Mar 7, 2011
    Resolved
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    Resolved

    Address: Ernakulam, Kerala

    I am using the landline connection for last 20 years ,now iam abroad band customer also ,all the lines are now shifted to under ground lines .while they are shifting the lines I was not at home there by only my connection remained as postal line .now the ground connection has to just connect to my house other works are completed .regulalarly my postal line is getting breaked due to rain and also by sheding of coconut palms in the way ,iam now used to repairing the lines .complainted in various authorities like exchange ,head office ,grievence cell, till complainining for the last two and half years not only a single step has taken officer of the koovappady exchange behaved to me like a money lender ,iam furiusly iritated about the system of bsnl ,I think that they are planning to make this firm an utter lose and there by making way for private companies ,they are cutting the branch which they are sitting ,.I am plannining to change my sruggle in another way by makinng a campaighn through all mediums to open the pretending sleep of the officials of bsnl ,It is very much poor service offered by these guys ,some officers are like EDE AMMEN , REDICULOUS GUYS to whom people shortly will throw the chappalls .MY land no is 2641542, in koovappady exchange in perumbavoor ,eranakulam kerala, I hope some change will happen with my complaint ,or it also liike painting the water. hopes better ANY HOW i am not goingto stop the struggle ,I WILL MOVE TO CONSUMER PROTECTION FORUM
    +1 photos
    Aug 13, 2020
    Complaint marked as Resolved 
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      M
      msadiga
      from Bengaluru, Karnataka
      Mar 7, 2011
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      Address: Bangalore, Karnataka

      Dear Sir,

      My number is [protected], I am not able to migrate from Beladingalu plan to Karnataka mitra plan. Contacted around 15 times with customer care and not getting proper answers. I have balance and validity. The customer care peoples and senior executive of BSNL are not able to solve the problem. After 15 days still my complaint is not solved. Every time when i complained they are telling that within 2 hours our peoples will call and solve the problem. After 15 days still not received a single call.

      Such a worst service from BSNL.
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        T
        troubleshooter
        from Mumbai, Maharashtra
        Mar 7, 2011
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        Address: Wayanad, Kerala

        My Landphone No: [protected]

        I have been the issue that My Landphone not working and dead Response since 19 Feb 2011. I have registered Complaints many time during these days and contacted nearest exchange office Padichira. But I got nothing response from authority . Already I paid the tax for one year and I have been struggling same issue, Will I get Any Positive response from the authority.


        " Could I expect any change in your Attitude."
        BSNL the worst one in the world mine as well as same as yours once without any reason goes off & come back after 2 months complaints, the land phones are costly than the mobile, just for the nolstagic feelings only keeps it but the authorities doesnt realise it
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          D
          dhanvantaripandey
          from Akhnur, Jammu and Kashmir
          Mar 7, 2011
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          Address: Ambedkar Nagar, Uttar Pradesh

          my landline phone is dead from one year ,before some time i have complained then for one day phone is running and after one day remain dead
          i have contacted with near by official but there is no response
          as per my knowledge in my phone there is no technicality in repairing only at two three place cable are not in good condition cable wire are misplaced and phone is not running.

          please take immediate action for resolving the problem at higher level, I WILL BE OBLIGED TO YOU ALL. I HOPE YOU WILL TAKE IMMEDIATE MEASURE STEPS FOR RESOLVE THE PROBLEM
          Dear Sir,

          We the ACER ENGINEER PVT.LTD.#104/1, Kodichikkanahalli Road,
          Begur Cross, Bangalore-560 099. Tel: 25731590/65960112, inform you that
          our land line no. 25731590 is dead for 2 months. We already cleared all the payments. Kindly take immediate action for resolving the problem. Your immediate
          action regard is highly appreciated.

          Thanking you

          josephpinto
          [protected]
          M/S/ACER ENGINEER PVT.LTD.
          MAIL:[protected]@sify.com
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            I
            iamraj
            from Guruvayur, Kerala
            Mar 7, 2011
            Resolved
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            Resolved

            Address: Tiruvallur, Tamil Nadu

            i want to subscribing bsnl india games today itself
            Aug 13, 2020
            Complaint marked as Resolved 
            i want to stop subscribing bsnl india games
            are you cheating
            i want to unsubscribe games on demand
            i want to stop subscribingbsnl india games
            i want to stop subscribingbsnl india games
            please stop the bsnl india games
            my name is vijay sharma sahiba
            my no. is[protected]
            i want to stop subscribing bsnl india games glakshmi 27268343
            i want cancel bsnl india games imediatly
            this is my no27423059
            i have been given 30days free trial for onlinegames and any downloads takes minimum one hr or more and my broadband connection doesnot last more than 30minutes continuously i have decided to discontinue from the free trial
            sir deactivate my games on demand god plan from now phone no 26255028
            Please deactivate my account with immediate effect. My landline no. is[protected]. User ID is radhika765. Please confirm the cancellation
            please de actvate games on demand plan for my number is[protected] . immediate. user id is sukhdeep270866
            we do not require this service anymore
            i want to stop subscribingbsnl india games
            i want cancel bsnl india games immediately
            this is my no 26545685
            sir deactivate games on demand from my phone no[protected] customer Id [protected] and A/c no [protected]
            my name is dhanvanth, I have added hungama games, now I would like to unsubscribe the same. I could not call the toll free as is always busy.
            kindly remove my subscription for online games my land line number [protected]
            regards
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              M
              meera sharma
              from Ahmedabad, Gujarat
              Mar 6, 2011
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              Address: Chhattisgarh

              the package could not be loaded properly and my complaint was not attended in time.It was initially said the programme was on trial basis and I couldnt see the trial demo .now not interested.

              indiagames — unsubscribe games on demand

              dear sir,i request to you, to unsubscribe indiagames.com.i called many time to toll free phone number but always busy.
              Dear sir,
              my Landline number is[protected]

              We are not interested in bsnl games.Since last month it was free but this month onwards we don't want to waste Rs. 200. I want to cancel or unsubscribe it.
              I forget my User name and password. The Toll-free no is always busy. So kindly cancel my bsnl games account
              children not interested.
              we do not want games on demand from last 2years we are paying Rs 100p.m we have already sent many complaints but we are not able to get any response so i request you to look into our matter as early as possible
              my landline number-[protected]
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                S
                sai.karanbabbar
                from Gurgaon, Haryana
                Mar 6, 2011
                Resolved
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                Resolved

                Address: Karnal, Haryana

                Sir ,

                The BSNL authorities had unusually exceeded my bill to Rs.10000/- without actual usage. I had visited to to the officials for the deatils regarding the same but they refused to help me.
                I had even filed written application for the duplicate bill , E-mails (Post grievances) , and called up customer care so many times but no one helped me out and ultimately they disconnected my landline number. I thereby request to kindly meet to my querry as soon as possible.
                My particulars are listed as below:
                Name - karan babbar
                Ph. no.[protected]
                e-mail - sai.[protected]@yahoo.com
                Aug 13, 2020
                Complaint marked as Resolved 
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                  K
                  konnectkumar
                  from Mumbai, Maharashtra
                  Mar 6, 2011
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                  Address: Gurgaon, Haryana

                  I have applied for a new land line telephone connection with internet facility on 17 Sep 2010 vide DN No [protected], Cust ID - [protected]. There is a requireent of around 500 mtr cabling to my residency. Inspite of repeated enquiry with BSNL office at Palan Vihar, there is no progress on the request. Every time they say will do within one month.

                  Already lapsed 06 months, I don't know when the cabling work starts and when I got the conection.

                  Kindly do the needful. My contact Mobile No is [protected]

                  Kind regards

                  Sajish Kumar
                  Flat No B-16, RK Tower,
                  Plot No G-36, Dharam Colony
                  Palam Vihar Extn
                  i want bsnl landline
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                    V
                    v.2karsa
                    Mar 6, 2011
                    Resolved
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                    Resolved

                    Address: Gautam Buddha Nagar, Uttar Pradesh

                    I have received telephone bill for RS 1800 for nothing As I am not using any kind of service from BSNLHow can a bill be generated as there is no telephone line, No Phone set nor Router installed at my home.
                    3. My area comes under Sector-58 Noida BSNL exchange as I am a resident of Sector-56,
                    How S.D.O Mr.K.D.Verma generated the bill who is there now at Sector -19,Noida As there is no phone at my home nor a telephone line.they should check before generating the bill.
                    4. And also tell me that by only applying for new connection can a bill be generated , even if there is no wire no set nothing.

                    5. I met Mr.Meena who is presently SDO at Sectr-58 Noida BSNL office, who told me that he cant do anything for me I want to ask him Why? He should also answer me that Why Can’t he Solve My problem .Why he Didn’t solved my problem when I went there to get my problem solved I want an answer from him and Mr.K.D.Verma SDO.


                    I applied for the connection earlier but no one came to install the telephone at my place , now its been 4 months ,Tht there is no phone, nor a telephone wire,nothing,They themselves have generated the bill and the bsnl can check from there side that there is no line or wire. I even dnt know my telephone number, and also tell me that giving application for phone connection generates bill….even if no telephone or no wire is there.This kind of service is not expected from BSNL..I am a student and this kind of things effect my studies.I have a copy of that bill which i will upload it very soon that has come to come without any phone connection.....SEEE THE BEAUTY OF BSNL
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    I HAVE LOST ALL THE ENERGY PHYSICALLY AND MENTALLY REGARDING MY TELEPHONE NO.25827570.
                    I AM HIGHLIGHTING THE ENTIRE EPISODE IN JIST FOR YOUR CONVENEANCE:

                    • IN OCT.2006 I WAS OFFERED A FREE PHONE[protected]ALONG WITH MY EXISTING PH.25827570 TO SHIFT MY BROAD BAND TO NEW NO.[protected].

                    • THEN ONWARD I DID NOT RECEIVED TELEPHONE BILL FOR SIX MONTHS DESPITE MY REPEATED REQUEST.

                    • SENT LETTER DATED[protected] CLEARLY STATING MY DESIRE TO PAY BILL.

                    • FINALLY RECEIVE BILL AMOUNTING RS.22266/-

                    • AS THE BILL WAS TOO HIGH I WENT TO BARRACKPORE I ASKED FOR INSTALLMENT-WHICH I GOT AND I ALMOST PAID THE DUE AMOUNT.

                    • I THE MEANTIME BY PAYING THE INSTALLMENT I ASKED FOR A CHANGE IN PLAN FROM 3000 MONTHLY TO 1200 MONTHLY TO PAY UP THE BILL.

                    • THOUGH I WAS USING THE BROADBAND WITHIN ACCEPTABLE LIMIT BUT I CONTINUE TO GET BILL AS PER 3000 MONTHLY PLAN.

                    • ALL MY REPEATED REQUEST WAS IN VAIN IN BOTH THE EXCHANGES 1)KALYANI TELEPHONE 2)BARRACKPORE TELEPHONE(CHIRAMORE).

                    • SENT MANY A FAX TO YOUR OFFICE REPEATEDLY TO SORT OUT THE PROBLEM.

                    • ALSO SENT FAX DATED 01-08-07 TO STOP BROADBAND SERVICE TO DGM BROADBAND TILL SETTLEMENT OF BILL.

                    • I SOLD ALL MY COMPUTERS AND OTHERS RUNNING HUGE LOSS.

                    • BUT STILL CONTINUE TO RECEIVE BILLS DESPITE MY CLOSURE OF BUSINESS FROM JULY 2007.


                    I HAVE MADE THEREAFTER MANY APPROACHES TO THE KALYANI TELEPHONE EXCHANGE AND TALKED TO MANY A/C OFFICERS, THEY ALL PROMISE TO CLOSE THIS CASE BUT NONE OF THEM MADE SINCERE EFFORT TO DO THE FAVOUR TO ME AND AS SUCH THE BILL CONTINUE TO COME TILL DATE.

                    RAHUL KR. SINGH
                    (FOUR CONCEPT)
                    KALYANI, NADIA,
                    741235.WEST BENGAL
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                      R
                      royalrachuri
                      from Hyderabad, Andhra Pradesh
                      Mar 6, 2011
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                      Address: Hyderabad, Andhra Pradesh

                      Hi,
                      I have recharged my mobile on BSNL portal with a top up of Rs.220/- on March 5th at 12:46 am. The transaction was successful as per the portal and amount got debited from the ICICI bank account i used. I even raised a compliant with the BSNL customer care for which i was told to wait for 24hrs. Now, after 24hrs of the compliant time, my problem is not addressed.

                      Done one more transaction with a top up of Rs.110/- on the same day for which i faced the same problem. And the customer care department is not logging a new compliant for this transaction citing the reason that logging compliants is sequential and a new compliant cannot be logged until any existing open compliants are resolved.

                      I am not at all happy with this kind of customer support from BSNL. It was very frustrating for the past two days with being unable to use my mobile number for my calls.

                      Below are the transaction IDs,
                      TransactionID: TXT[protected]
                      TransactionID: TXT[protected]

                      Attached is the screenshot for reference.

                      I would be happy if any Bsnl personnel looks into this message and gets my problems resolved ASAP.

                      Thanks & Regards,
                      Aditya.
                      [protected].
                      +1 photos
                      Irecharge prepaid no [protected] of rs.50/.but no balance is showing not out going call are being activate?
                      visu
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                        C
                        CHANDRUKPT
                        from Rajkot, Gujarat
                        Mar 5, 2011
                        Resolved
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                        Resolved

                        Address: Kutch, Gujarat

                        I have recharge of Rs. 50.00 on 5/03/2011 and get the sms frm no 1005 which written that "your account has been credited with Rs. 50. Recharge Voucher successfully from [protected] on 05/03/2011 at 10:21:13 AM Ref: 7071582."
                        but till 06/03/2011 at 11:15AM I cannot get the balance. For that I contact the customcare on 1503, but after no times attemps lastly custom care came on line but didnot reply the satisfactory and give me another number 1501 and told to contact that number. I tried to contact number 1501, but always computer said this number is busy then again i contact the number 1503 but again lot of efforts customcare came on line and cannot give the reply. then I contact the number [protected] from i have recharged but he also didnot give the reply and today itried to same number [protected] but mobile is witched off. It is requested to help. My mobile number is [protected] and E mail is [protected]@gmail.com
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        BSNL pre-paid connection — Not able to recharge my account

                        From several day's I am trying to recharge my mobile pre-paid account([protected]) but it's not getting recharged. Also my account validity has got expired, outing has stopped. I have also talked to dozens of customer care executives about this matter but not getting positive result.
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                          R
                          Rajendran. AL
                          from Delhi, Delhi
                          Mar 5, 2011
                          Resolved
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                          Resolved

                          Address: Tamil Nadu

                          i have received daily 2 to 4 SMS from 58558. I have send stop the service as 'STOPMEH' on the following dates 19.12.10/ 13.1.11, 18.1.11-three SMS, 11.2.11 two SMS,21.2.11 and22.2.11. But they reply invalid message.They send Hindi message, but I dont know hindi. they deducted Rs 60 from post paid BSNL account. My cell phone No.[protected].Pls ask them to sop messages to [protected].
                          Thanking you.
                          Regards,
                          AL.Rajendran
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            G
                            Gouriamma
                            from Delhi, Delhi
                            Mar 5, 2011
                            Resolved
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                            Resolved

                            Address: Kerala

                            Land Line No< [protected]
                            TWO Days my telephone is not working,Already inform to Naranganam Telephone Exchange until No response[protected],and also complaint to Kozhenchery exchange change land phone because ,phone also not working augest 2010 to[protected] still no change ,it is repair atleast 50 time.so I by my own money but iam paying every two months RS 220.Too much headache from bsnl land line,I am planing to stop connection.unnecessory why payin money to bsnl.I Think may be 50% landline user cut line .because un respective response. Please do neccesory action
                            sasidharan modiyil
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              bsnl-devil
                              from Delhi, Delhi
                              Mar 5, 2011
                              Resolved
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                              Resolved

                              Address: Kerala

                              I have closed the WLL account about 8 months and still I'm receiving bill from BSNL saying that there is due amount about 3000 Rs but i have pad all those even then ....

                              BSNL is exploiting the customers! I'm using Broadband unlimited plan and now they send me two bills one telephone and another for internet and the amount is 2000 or 3000 for internet.. WTF

                              BSNL will no more exist in India !! Every users have complained similar issues!
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              BSNL WLL — REGARDING WLL BILL

                              RESPCTED SIR,
                              MY TELEPHONE NO. IS[protected],I WANT MY CLEAR CUT BILL FOR THE MONTH OF DEC-09 TO FEB-10.]
                              KINDLY DO THE NEEDFUL.
                              I HAVE A BSNL WLL CONNECTION[protected]
                              LAST 2 YEARS I AM NOT GATEING BILL.
                              PLEASE .........................

                              MANASH DAS
                              C/O PERANA BEAUTI PARLOUR
                              WARD NO -16
                              NAZARGANG (NEAR KABARSTAN GATE)
                              PIN-721101
                              PASCHIM MEDINIPUR
                              [protected]
                              Dear Sir,
                              I, Mr Chandra Sekhar Swain was a customer of VSNL(wll phone[protected]. Last week I received a notice to surrender your hand set and even it was mentioned the amount of telephone bill. Last many times I went BSNL office and said to them, that I have already surrendered all instruments of will phone on 13th June 2011 and acknowledgment serial number 29, but still they are sending bill to me.
                              Whenever I asked to them why is it happening, they said to me we will cancel it. Still I got bill today and same thing repeating to me. Please make verify it. It is so much disturbed to us.
                              Hope that next time it will not be occurred to me.
                              Thanking you Sir
                              Chandra Sekhar
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                                S
                                sharadm005
                                from Kichha, Uttarakhand
                                Mar 4, 2011
                                Resolved
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                                Resolved

                                Address: Jaunpur, Uttar Pradesh

                                aapka network bahut hi kharab haiiiii baat karte time to call cutnaaa aaam baat haiii,mera no [protected] hai,akshar sham ke time call to lagti hi nahin,keval 4km ki doori par bhi khule aakash ke neeche bhi tower nahin pakadtaghar ke ander ki to baat hi chooodiye ,plz ye sahi karwaiye ,

                                sharad mishra
                                +1 photos
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                There is very poor and erratic net work coverage in Mehrun Lake area
                                poor coverage within the city ,cann't get regular coverage.call end while talking because of fluctuating signals.this is regular problem at ur side.hope u wil regularise service
                                Network [protected]@Proper place is
                                Thondikayam
                                pezhumpara tower-1
                                ranni perunad
                                pathanamthitta
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                                  R
                                  riteshji04
                                  from Bengaluru, Karnataka
                                  Mar 4, 2011
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                                  Address: Bangalore, Karnataka

                                  Dear sir,

                                  i liked the bsnl service from past 4-5 years. i had been using bsnl's gsm prompt service. i hoped the 3g services also to be the best. but after i underwent a painful and harrassing network connectivity of the 3g, i am planning to discontinue the subscription. I brought a 3g data card with a 3g sim from bsnl office in bangalore. the service was good for the first 2 weeks. then there it started, disconnecting frequently,no network etccc.... then i was lured at the bsnl's diwali offer o[censored]nlimited plans at 2500 for 90 days. it ended up a nightmare for me. it started to charge from the 3rd month. and when i visited the bsnl office, they said that they dont know,,,,,!!!.... it was pathetic as there was no technical expertise at the office and all were senior citizens with no knowledge of 3g and they were not budgeing to my problem rather they said that the offer validity was over and asked me to recharge again for continuation......

                                  GUYS .... PLEASE DONT BUY BSNL 3G,,,,,, GO FOR OTHERS INSTEAD.....
                                  I heard that some BSNL engineers are taking bribes from private operators and deliberately making system in exchange work verly slowly so that costumers shift to private operators.
                                  Inline with this, private operators are started giving 3G service sometime January.
                                  I am too using BSNL 3G dataplan since 8 months, Since January Im getting speed of 1 Kbps.

                                  So this confirms that BSNL engineers taking bribes are making costumers suffer.

                                  By the way, I worked in BSNL earlier and there is every chance of this happening.

                                  THis is happening in Koramangala, Bangalore.
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                                    A
                                    ankitdhanraj
                                    from Chandigarh, Chandigarh
                                    Mar 4, 2011
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                                    Address: Lucknow, Uttar Pradesh

                                    Dear sir,
                                    My telephone no. is[protected] is dead for 3 weeks. Am doing regular complaine for sharda nagar exchange i lodged the complaine on 198 and was alloted complaine no. is w6932. i had also told this to my sharda nagar incharge Mr. Gupta ji..please solve my problem....do something!!!!

                                    Shiv lal
                                    1/97 Ruchi Khand - 2 Sharda Nagar Lucknow..
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                                      rajkb85
                                      Mar 4, 2011
                                      Resolved
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                                      Resolved

                                      Address: Haryana

                                      Sir,
                                      My land line no is[protected] and despite all kind of efferts am unable to obtain my unique ID for online payment of my bills/
                                      Raj
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      I do not have any of my phone bills. I need my phone unique id for online bill. Tamilnadu circle, srivilliputtur region
                                      BSNL BROADBAND USAGE PORTAL AREA I WILL LOST PASSWORD SO RECOVER PASSWORD IS NOT AVAILLABLE IN WEBSITE AREA
                                      Sir

                                      Please send me the Unique ID for my telephone number[protected]. So, that i can use online payment option.
                                      plz send me unique id
                                      [protected]
                                      my name is jawaid anwer
                                      am from muzaffar pur bihar
                                      my land line no is [protected]
                                      [protected]@yahoo.com
                                      plz send bill unique id
                                      Dear Sir/Madam,

                                      I lost my recent Mobile bill which contain my unique ID regarding the bsnl mobile with number [protected] and account no.[protected]. Please reply me back with the unique ID as soon as possible, so that I can apply for on-line services.

                                      Thanks &amp;amp; Regards
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                                        Santosh ji
                                        from Hyderabad, Telangana
                                        Mar 4, 2011
                                        Resolved
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                                        Resolved

                                        Excess Billing

                                        Address: Hyderabad, Andhra Pradesh

                                        Excess Billing (Broadband)...
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