Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My Phone number[protected] has been dead for last 4 days, but no action is being taken. This problem keep recurring every second month. Why no permanent corrective action is being taken.
At least this time again get the land line rectified.

Regards
Narendra Prasad
64(GF), Block - III, Eros Garden, Suraj Kund Road
Faridabad - 121009

1. Hellotune activated without my permission in the last week of Dec 2012.
2. When I complained about it they said it was activated my me which is total false.
3. When I registered a complain to stop the service, the costumer care representative said it will be closed within 72 hours.
Till now it has not been shut down.
4. Every Month since then I am been charged Rs42 per month for the service.
Every month I give a complain they say a complaint has been lodged and say they will send me a complaint number but i have never recieved one.
5. Also, every time after I talk to the costumer care and lodge a complaint, my mobile incoming and outgoing are gone for some time.

The complaint I lodged in the month of Dec 2012 has not been resolved till now.

So my request is to lodge a complaint against BSNL for lack of ability to sort out the problems of costumer and my deducted money be refunded back.

Dear Sir,

I am BSNL broad band user with telephone no[protected]. I haven't registered for any hungama games or movies but they charging me with an extra amount of Rs 200/- per month for HUNGAMA games and movies and here in the local bsnl office they unable to give me proper explanation and they don't know how to deactivate this. Till now i haven't used this services.So, please take appropriate action and help me in getting my extra money back.

thanking you,

P.B.Rajesh
p.[protected]@gmail.com

My number is [protected]. Took a new Prepaid connection yesterday on roamfree plan. I am unable to send sms to any number. Says Message not sent.im able to make calls, receive calls, receive sms. Please activate outgoing sms service. Tried in different handset, same problem. Unable to get connected to customer care...Keeps repeating same options...

am receiving missed calls and messages from mobile number: [protected], in odd times. kinldy please take necesary action

I was using data.bsnl.in web portal to check my bb usage till few months back without any problems. Recently when bsnl has changed his web portal i am not able to check my usage though i gave correct password. i am able to login to data.bsnl.in, successfully, but the web page request to use some other site to know about usage. in this new web page it doesnt accept my passowrd. i have tried plenty of time 1504 bsnl help line, but no executive...

MY MOTHER INLAW'S LAND LINE TELEPHONE NO.[protected] IS COMPLETELY DEAD SINCE LAST 20 DAYS. WE LODGED COMPLAINT NO.[protected] BUT STILL NOT REPAIRED. ON CHECKING THE STATUS OF THIS COMPLAINT THE RECORDED MESSAGE WAS PLAYED THAT THERE IS NO TECHNICAL PROBLEM IN THE LINE. AGAIN WE HAVE LODGED THE COMPLAINT NO. [protected] TODAY. AFTER CHECKING THE STATUS OF THIS COMPLAINT ON 198 RECORDED MESSAGE IS PLAYED THAT THERE IS TECHNICAL PROBLEM WITH THE LINE. HOW IT IS THAT FIRST COMPLAINT IS REMOVED WITHOUT REPAIRING THE FAULT IN THE LINE.
WHY UNDUE DELAY AND WRONG INFORMATION ?

I have recharged my BSNL prepaid mobile no. [protected] with Rs. 280/- online via website www.rechargeitnow.com on date 06.03.2013.The transaction has bee successfully processed and amount has been debited to my credit card but balance not received till now.

Detail Of Trasaction
Order ID R[protected]
Transaction ID 90224640
Mobile No. [protected]
Recharged Amount Rs. 280/-

Dear Sir/Mam,

My name is Saravana Kumar, I am using Bsnl Broadband for about 7 years. From last 3 months my internet speed is very very slow(not able to check even emails). If I complaint through 198 there is no response from bsnl exchange Tirupur. They are simply closing the complaint docket number without providing any solution to a customer.My phone No :[protected] and the broadband plan : BB HOME COMBO UL 750. So plz rectify this broadband issue and provide me a good solution to this problem .

Thanks,
Saravana Kumar
Veerapandi,
Tirupur
+91-[protected]

An amount of 849.00 was deducted from my Standard Charted account (Trn No:[protected]-[protected] on Feb 26 2013 for payment of BSNL bill using Standard Charted Net Banking from BSNL Portal. Despite the amount deducted from my account. It was not reflected in BSNL portal. After checking with BSNL & their payment gateway Bill Desk, they have confirmed that the amount was not received at their and have advised to contact my bank to initiate a refund. But the Standard Charted Customer Care in their communication dated Mar 6th have simply said that Bank records say that the transaction has been done and are asking me to demand a refund from the Gateway. Neiter the Bank not Payment Gateway has refunded my money.

Despite approaching BSNL, Bill Desk & Standard Charted bank the refund of 849 Rs to my account has not happened and I am being asked follow up with the Bank & the Payment gateway despite the fact that they were the service providers of net banking. And despite the transaction failure neither the payment gateway nor the bank are ready to provide the refund.

"I want the refund of the amount deducted from my SCB Account for which the online transaction failed.

Amount deducted from my account:

26/02/2013
PAYMENT GATEWAY BSNL NATIONWIDE LANDLINE PAY 00 INR 849.00

Communication from BSNL Billdesk Customer Care:
From: <[protected]@billdesk.com>
Date: Wed, Feb 27, 2013 at 1:12 PM
Subject: Re: Issue in payment of bill (Trn No:TX[protected])
To: CBC CHENNAI <[protected]@gmail.com>


Respected Sir,

Amount got debitted from bank but no "" Bank Transaction ID "" generated , as it is failure transaction.
Request you to kindly suggest subscriber to appraoch bank for refund of the amount.



Thanks & Regards,
Subhash.S
BillDesk Operations - Hyderabad
________________________________________________________________________________


Ref of communication with the Standard Charted Customer Care:KMM12887448I15977L0KM:


Ref: 02/13/105522/LIB

Dear Mr. Dash,

This is with reference to your e-mail dated February 27, 2013 regarding your
account held with us.

On reviewing our records we wish to confirm you that the payment effect by you
towards the merchant BSNL Nationwide Landline has been successfully transferred
from our end via transaction reference number 65370014.

Hence we request you to directly liase with the merchant for the refund of the
same. Trust the same clarifies your concern.

It would be our pleasure to render any further assistance or clarification that
you may require. Please quote the above reference number in your future
correspondence.

We thank you for banking with us and assure you of our best services always.

Yours sincerely,

Sejal k Rana
Officer - Customer Care"

sir,

My bsnl no. is [protected], many time bsnl starts services and charge for that without permission and request.
and money not refunded. I call to customer care and file complaint but they said that money refunded after 40 days, but after that money not refund. the details of my not refunded money and unnecessary charges are.

Dr. Health service started at 7-2-13 8:30 pm by 52121 and deducted amount was 15 rs
Cricket content service at 4-3-13 12:41 pm by[protected] and deducted amount was 5 rs
Cricket content service at 5-3-13 12:18 pm by[protected] and deducted amount was 5 rs
many time i file the complaint in bsnl cc but no solution i found so now i did not complaint to bsnl cc and file my complaint to consumer complaint. I hope my unnecessary deducted money return soon.

thank you
your faithfully

Respected sir
My name is Mr.G.Sivashankaran Nair(Kailas,Chempazanthy PO, TVPM).
I am using the BSNL landline service for last 18 years.
From the last 2 years, your service is bad and from the last year onwards it terribly worse.
I regret to say like this. The audibility of the connection is sympathetically poor.
The landline is out of order for last 48 hrs, but no reponse.
I request the officials to take necessary action towards good functioning of BSNL.

Please unsubscribe "Mobile shikhsha service" from my cell phone.I am not interested for that , nor I have asked for its subscription.Its surprising for me that how I got tagged with this service.Moreover, whenever I tried to close the same by dialing "155223" ; I never received any prompt response from them.They are misleading me to other channels .Please help me.

Regards-

Ankur Roy
[protected]

Sir,

My landline phone number[protected] is not working and broadband connection keeps disconnecting . I complained for this many times at the near by exchange (Samalkha) but they do nothing. Please help me in this regard.


Thanks,

Usha Kumari

am using a BSNL up west Excel number (+91-[protected]) on my NokiaX2-02 handset . I have been using its BSNL Excel GPRS through my mobile phone and data crd . You can very well undertand my dependability on availability of internet through Mobile GPRS.

Now, since 28/02/2013, the GPRS connectivity to my number stopped functioning, and error like " Packet Data Connectivity not available" and "Link not avilable" stared appearing on my handset screen when tried to connect the net. I waited for couple of days thinking that it may be temporary network problem but finally I lodged a complain thorugh
Customer Care rang me up and suggested few settings change and assured that the GPRS connectivity will now work. But unfortumately, nothing happened and same old error kept coming on my handset's screen. I have already downloaded the latest settings from BSNL viz bsnllive, bsnlnet, bsnlmms and bsnlstream but these settings als are not of any help. Strangly, when I tried to connect through another BSNL prepaid SIM, the GPRS connectivity worked properly. Therefore, it seems that somehow my no. has been deactivated for GPRS connectivity by BSNL.

Dear Sir,

I got BSNL connection before 10 days. For first two days its working fine. After that it not working. I made a complaint in BSNL office shollinganllur. But they are not giving me any complaint ID, saying we will come by tomorrow. I made 10 calls to the office about my complaint. But they are not bothering about what I am saying simply giving answer we will come by today or tomorrow.

I want my service back and I am not charged for these days that I dont have access to internet.

Thanks in advance
sashank

Due to worst ever service, I submitted a disconnection request of my BSNL Landline no. [protected] in August 2012. Though they disconnected the line in 2 days,I am yet to receive my security deposit of Rs. 2917.25, which i received a SMS message from them. My cancellation BSNL Ref No. is RE000139U002 dtd. 15.09.2012. I approached the in-charge Mr, Thakkar - AO TR (mobile no. [protected]) a no. of times , but every time he is assuring me of sending the refund chq. 'within 2 days'... I want to file a personal complaint against Mr. Thakkar for cheating me and holding my amount of Rs. 2917.25

My mobile No.[protected] is having DND Service. Without any browsing the service of BP-Items (Follo shahid) www.follo.co.in was activated on my this cell Number. 2-3 Unwanted SMS BP-Items (Follo shahid) are dusturbing daily. Several time I requested to BSNL Customer Care Centre and DND Centre but they does not provide any window for stop unwanted massages. I think their is no mean of DND facility. Please help me.

RAVINDER KUMAR CHAUDHARY
AIMA W.NO.3 PO&TEHSIL PALAMPUR H.P. 176061
Email: [protected]@gmail.com

Dear Sirs,

This is another pathetic story of my experience with BSNL mobile today that I underwent.

I have been trying to recharge my mobile with my usual vendors, who regretted that the poor service of BSNL has made them to opt out from possessing BSNL rechargers.

However, today, I recharged my mobile no. [protected] at Om Shoppee, 9A, II nd Main Road, Ram Nagar, Nanganallur, Chennai 600 061 for Rs.500/- (reference no. [protected]) where the vendor informed me that all recharges above Rs.220/- will have a 100% talk time. Knowing about the poor service of BSNL, I double checked with him if I recharge for Rs.500/-, will I get Rs.500/- as talk time. The vendor reiterated and confirmed that all recharges above Rs.220/- will carry 100% talk time.

I opted to recharge my above referred mobile no. for Rs.500/-. Instantly, I got an alert message in my mobile indicating the recharge that recharge was successful for Rs.442/-. I am terribly shocked and questioned the vendor about the balance amount. He insisted what he said earlier and praised BSNL for its poor performance and response to queries and directed me to take it up directly with you.

With no other option I am writing this to you to seek justice.

Why is this poor service from BSNL?
When the vendor confirmed that I will get 100% talk time, why I didn’t happend?
When will I get the balance Rs.58/- to my credit?

I have been using this mobile number for the past 10 years and during the initial years, I had all praise for BSNL for its coverage and easy recharge facilities. When more and more private operators throng the market, we expect the government run BSNL to excel better in your services. However, it is regretted to note that your service has moved from bad to worse.

I hope to save the interest of its customers BSNL will ensure that I will now not move from worse to worst and ensure all steps are taken to retain its customer.

Coming to the point, please let me know per return, when I will get back my balance into my credit.

I again reiterate that with immediate effect I wish my balance Rs.53/-be credited to my account and also expect your good self to acknowledge this email.

If you are unable to do so, please let me know as I will proceed with consumer forum.

Your immediate response is appreciated.

Thanks
Parthasarathy R

I have lost my cell phone last night 2/3/2013 at Community centre,antophill,mumbai.It was issued at solapur,maharashtra by name Lalahmed B.shaikh.It had a BSNL prepaid sim card.I want to block the sim card.Please let me know what next.

Alternate Contact number:[protected]