[Resolved]  Croma Retail — Customer Harrasment by store employees

Today was the first day I went to Croma in Krome, Sopan Baug, Pune. Needless to say the experience was horrendous and a complete waste of time - in true TATA style.

I called last night, before arriving at the store...I had seen a Yamaha RXV 459 at the Delhi store during my visit there, and enquired about its availability in Pune(since I live in Pune). The Store checked up the stock and told me I could visit at Pune and pick up the piece. Last night when I called a lady(Ashwini) informed me that the piece was indeed available and would be handed to me at a list price of INR 7990/-. I booked it in my name and told them I would pick it up personally in the afternoon.

I made it all the way to the store only to be harrassed by the store employees - someone named Mahesh Kapanchi(or something like that), and the store supervisor Imran.

First they told me there was NOTHING like RXV 459 available. Then they took almost 10 minutes checking their console for the availability when the piece was lying right in front of them!!
When I told them my friends in Delhi had bought the piece at Croma, and had recommended I pick it up for myself as well, these gentlemen conjured up a combination of the RXV and added a lot of junk speakers(I dont remember which brand) and offered me a 'package' worth INR 30, 000, when the RXV was just INR 7990!! i told them I only bought Yamaha speakers and I already had them, so won't be interested in the 'package' - to which Imran told me that they would not be looking to sell the RXV singly, unless I bought the other add-ons...incidentally the add-ons are not even part of the box pack - its just something that the Croma people are trying to palm off to you to increase their flagging sales.
These gents even went to the extent of telling me that if Croma Delhi was offering the piece singly - I was most welcome to go there and pick it up!!!
On visiting the Croma website one is treated to the CEO's message which says:

Croma is focused on understanding your needs and meeting them in a manner that delights you. Consumer Electronics shopping can be quite a challenging experience due to the wide variety of choices and the technical complexities of electronics products. Making the right choice in such a scenario is essential but difficult. We will be your friends in this process by understanding your needs and suggesting and demonstrating all suitable options. We will help you buy.

Quite an example, i must say, that the store boys are bringing the CEO's message alive in truest form. Anyway I went to a couple of blogs and found that this kind of treatment is meted out with utmost regularity to many customers across the country with breathtaking consistency.

I am copying this mail to some Tata senior execs in the hope that this catches light. I am also copying it to NDTV. I hope this incident catches light and Tata management shapes up this slum-hole before their pathetic customer service drives them to bankruptcy, just like some other Big Corporate houses I know about :)

I purchased a microwave oven yesterday from Croma Bangalore vide Bill No[protected].They promised to deliver the same by 6PM today evening.I have spent around 30rs calling them on again and again they say they require 4 days to deliver the same.On the bill its quoted that the microwave will be delivered today.So frustrating they harass the customers like this.

RE: ASUS PDA P527 Purchased on 25th March 2008 from CROMA, Pune - Solapur Road, Hadpsar

Just after our purchase of the captioned ASUS PDA, CROMA found the instrument defective, sent it for repair, which could not be repaired. We had got the ASUS PDA instrument exchanged from CROMA on 10th May 2008 after my interaction with the top officials of ASUS. Since then the instrument was working with intermittent disorder and sometimes there were difficulties in certain services. Inspite of getting a replacement instrument from CROMA once again we found the instrument unusable as there was frequent battery charging problem and the instrument was not getting “switched-on” because of some defects. Everytime I complain CROMA people do something and tell that the instrument had minor hitches only.

When I was at Singapore, the instrument failed to boot. I was then to go to DOHA. So I asked our electrical engineer to deal with CROMA?ASUS. He visited M/s. CROMA, Aundh and after their preliminary check up and as advised by Mr. Arihant Jain of M/s. CROMA to visit M/s. Accel Frontline Limited, Shivajinagar, Pune for the service support, he deposited the PDA instrument with M/s. Accel under the Service Call reference No. PUN-AS-00505/2008 dt.21.01.2009.

Although we have deposited the PDA with M/s. Accel, we did not get any definite date for rectification. We are having the apprehension that the same thing would be repeated as it happened earlier and there will be delay in getting our instrument duly serviced. We got the information from M/s. Accel that there would either be problem with board or software. Ultimately to day on specific visit by our Engineer, they told, the instrument is bad and you try to get a replacement from CROMA. On our Engineer visiting them, he was offered a SONY ordinary mobile without internet or any other utilities for which we had purchased this ASUS instrument. They audaciously advised our Engineer Mr Veer to accept this or wait patiently for at least a montgh for the instrument to be repaired.

We therefore request you to kindly look into the matter and arrange to service the PDA instrument on urgent basis so that we will get the PDA duly serviced by tomorrow.

Please note that we have one year base and 2 year extended warranty. The Bill No. of M/s. Croma is 38626 dated 10/05/2008. And the PDA details are as under:

ASUS PDA P527, SSN : 83A0AS008906, IMEI : [protected].

Trust you will not compel us to go to the edges when I am freed from my present rush of events due to SEBI board meetings at Mumbai and IRDA Board meeting at Hyderabad. I await your promptness before I am put to take any further action as warranted due to your continued apathy to a harassed customer. Take notice.

One more thing that I noticed about Croma, is the price tag..!!!
These people quote that they have the best price available where as the same product is available at much cheaper rate in other shops. An example here, I purchased Altec Lansing VS3251 5.1 speakers for my PC for Rs. 3950/- at a regular electronics and computer accessories shop and the same model is available at Croma for Rs. 4499/-.Although the shop i purchased from does not buy directly from the manufactuter or their direct stockist, but still a huge difference in price, where Croma might be purchasing it from the stockist itself. Other example is a mobile - HTC P3400i handset that I bought for 9250 in a regular mobile shop 6 moths before and even today the same piece is available in Croma for Rs. 9799/- . Do these people really deserve customers visiting them and buying goods at higher prices only because they have huge showrooms or a brand name behind them?

i m not agree with complent because my experience with croma are very good .

I have bought a Sony Ericsson Mobile J10i2 on 29 feb 2012.The salesman involved has missselled the product to me and hasn't provided me with all
the accessories.He had provided me a nokia data cable charger along with small cable inspite of me telling him that I want an original one.He even
tried to persuade me to get some discount and adjust.Also I have visited the store around 4 times and have tried to meet the floor manager but
somebdy made a fool out of me and made me met somebody who was'nt the store manager at all.It has been a month and still nothing has been done.

I have lodged two complaint but still I don't get any solution.

I want to state that this is company store where only customer care agent don't have contact details of any higher authority to lodge a complaint, there is no written confirmation along with that customer care don't provide any sort of help.
Its one of the bad location to buy any product please help me out if any person can.
And in future don't buy any product from TATA chroma, saket .

To OmkarB,
First learn to write, so that it makes sense to people.Wonder if you are a croma employee incognito. Wouldn't be a surprise.

Hi !

IT'S VERY HORRIBLE EXPERIENCE WITH CROMA SERVICE.


I have booked 32 inch LED on 25 MARCH and same got deliver on 27 march.

Since then it is lying with us and no one has contacted for instillation till now 30 march .

When i contacted Toshiba call Center they said that i have booked LCD and not LED and LCD has been delivered to your place.

Then i called Croma they said it's LED and installation person will call you.

On 29 March i made several call to Toshiba and Croma and at 2 pm Croma supervisor said that installation will happen today and from Toshiba service center person will contact me.

The story is not end here ...

Kahani me TWIST

I got call from Toshiba Thane where in i stay at MIRAROAD. again wrong information passed though Croma to toshiba people...

Toshiba guy said he is closing the call as we are not located in their area, which is correct.

Again i Called up Croma and one girl said that now it's already 3 pm and person will come only on Saturday, which was not possible for me as i am working and can't get leave for my tv installation...

I insist her to give the call to floor supervisor and one guy came on line he said today before 8 pm person will come and... same story :(

I REMEMBER ALL THE EXECUTIVES NAME BUT DON"T WANT TO TAKE THEIR NAME ON MAIL AS I KNOW IT'S NOT THEIR MISTAKE ... 1 PERSON HAS DONE SOMETHING WRONG THEN WHY ALL SHOULD ALL SUFFER.

Yesterday i was waiting whole day for Installation but neither i received call nor the person came.

Again since morning i am following up with the Croma's same Supervisor and he said i will get every thing done today itself...

Let's hope for the best...


PLEASE LOOK IN TO THE BELOW POINTS AND TAKE ACTION ACCORDINGLY...

NEED TO ESCALATE TO YOUR HIGHER AUTHORITY . IF I WILL NOT GET ANY REVERT I WILL PUT THIS ON CONSUMER FORUM.
WE BOOKED LED FOR ENTERTAINMENT BUT ITS TOTAL HARASSMENT.
VERY PATHETIC SERVICE AND WILL NEVER BUY ANYTHING FROM CROMA.
I HAD HOLIDAY ON FRIDAY BUT ONLY BECAUSE OF YOU GUYS I TOOK 1 DAY LEAVE AND I GAVE STUPID REASON OF TV INSTALLATION.
I HAVE TOOK APPOINTMENT FROM TATASKY AND THE SAME PERSON IS CALLING ME AGAIN AND AGAIN.
WE SPENT INR 30000 AND NOT GETTING SERVICE AT ALL :(
JUST NOW GOT CALLED AND STILL THEY ARE CONFUSED.
NEED COMPENSATION FOR ALL HARASSMENT DONE BY YOU GUYS . I HAVE LOST MY 1 PAID LEAVE BECAUSE OF CROMA.
NEED YOUR REPLY ASAP.

Dear Customer,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman

Dear Customer,

We are waiting for details so that we can resolve the issue, please send us your details on email Id [protected]@cromaretail.com or call us on [protected].

Sincerely,
Team Croma

non attending to the complaint for repair of whirlpool washing machine

complaint was registered for repair of whirlpool washing machine, complaint no 119898, ten days have passed by, no body has come to address the complaint.vanita, [protected]