[Resolved]  Croma Retail — Cheating done by selling Lenovo laptop which does not comes under Diwali offer

Address:

Bangalore, Karnataka

Hi I bought a Lenovo Z580 laptop from Croma stores Koramangala on Oct 20 - 2012. The reason why i took lenovo was that as part of Diwali offer croma promised me that lenovo is giving 2 year extended warranty. As mentioned by Croma I scanned and sent the serial number of laptop, Invoice and ID proof to the id "[protected]@lenovodiwalioffer.com". I got a ticket number from Lenovo as part of registration. the number is : 50124. But later they called me and told that the dealer has sold a laptop which does not come under the diwali offer.

I went back to Croma and told them the same thing. they told me that they will get it done . But after that its 6 months since i purchased th elaptop, and i didnt get the extended warranty till now.I'm really tired calling the sales person nd manager in croma. They are not picking my calls often. This is a real cheating.


I made close to 100 calls for just this purpose and went thrice to croma. Now they are getting angry when i call them for this purpose. But its my right to get that 2 year extended warranty. I also asked them if they are not able to get me 2 year extended warranty from lenovo, they they can give me 2 year warranty from Croma which they normmally provide on money. But they dont agree for that.


The sales person who sold me the Laptop is Manjunath. His number is : [protected]

His managers number is : [protected]


Im also attacing the serial number and the invoice with this.

Please help me in getting justice.

Thanks,
Rajaneesh TK
Cell # : [protected]