Croma Complaints & Reviews

I bought a refrigetor and Washing machine from croma Aundh store and I am going through hell to get it delivered (still not delivered). I bought it on Monday 15.07.2013 with half payment and they promised to deliver on 28.07.2013. It was a Sunday and I ruined my whole day waiting for them. I called 4 times to customer care and every time they said someone from Croma store will call me in next 10 mins (obiously this never happened). Finalally after so much of piss off I visited to Croma store personally (add 300 Rs. of auto charges). When I complained in store they said there was a mistake and sales department did not send email for delivery to other internal departments. (Yes thats what they said!!!!). Finally after some sorries and all they said since it is past 8:00PM now so even if they send the missing email it will be considered for delivery on Tuesday 30.07.2013. Here comes Tuesday.....and no calls during day. I called customer care at around 6:30 PM and they said dont worry sir the goods will be delivered at 8:00 PM and there is a rule to call 1 hour before thats why you did not recieve a call. So I was hoping for a call at 7:00 PM and I left from office to reach at Home early. Guess what....no one called. I called again at 7:30 to customer care and was told that Sir your complain has been written (remember exactly same thing was told 2 days back on Sunday as well) and someone will call you latest tomorrow noon ie. 31.07, give us some time. Today again its already past noon and no one has called yet.....

Just wanted to share to make people more aware :)
Anyways hopefully I ll get the delivey within next 1 month.

We have purchased a Croma Washing Machine in Feb 2011. Machine worked fine intially for 3 month, but after that are conitnious problems. Dryer vibration is tremendous. Spin ceased and did not work. The complaint was also attended after 15 days as they could not register the complaint because server was down. After attending the complaint, we were responded that spares we not availble for 15-20 days.

Also the local employees didnt answer calls for many days and then we had to go there and complain.

Now we are completely fed up and want our money back.

I would like to share my terrible experience i am going through after purchasing cell from Croma.

I was at Croma, R-City Mall, Ghatkopar on 22nd June 2013 to buy a cell phone. I picked up a Xolo Q700 for Rs 9999/-, bill no SLF02A[protected]. First the sales personnel’s there are only interested in selling phones and not informing about warranty, and i will let you know why in a minute.

The cell had a problem, ie while charging the touchscreen would vibrate and wouldnt allow me to work. Since i was out of town (left Mumbai on 23rd June) from 24th to 29th June, i returned to Mumbai on 29th June and next day 30th June i visited Croma with my cell and showed them the problem. First those Customer Support guys did not want to entertain my request saying this is a known problem even Sony cells have this problems and they got a Sony sales guys to come in CS room and asked the question of this problem that while charging the touchscreen vibrates if touched and doesnt allow to work to this the Sony guy said this problem is there but with third party chargers and not sony chargers, so now Croma CS guys were in a fixed but not ready to accept there is a problem.

I asked for a replacement and i was told they cant as replacement warranty is for 4 days only. Gosh they should have told this when a person buys a phone. FLIPKART.COM offers 30 days replacement warranty, cromaretail website offers 14 days replacement warranty but Croma Stores offers only 4 days warranty.

Anyways after lots of arguement he took the phone saying Xolo might not entertain this request as its a known problem. So 30th June the cell was taken by Croma and sent to Xolo Service Center. I was given a number to enquire if i dont get a call in 7 days. But i did get a call saying the charger was a problem and Xolo is replacing the charger.

I went to Croma on 6th July and they gave me a brand new charger (LOL), but i wanted to test it before i took the cell back and while testing the same problem happened. Now Croma CS called up Xolo Representative Naushad who was around Croma and he came and tested my cell showing me no problems are there and all that stuff but i asked him to test while charging and also while not charging by typing a sms and he tested as i said and accepted there was a problem. I asked for a replacement since this was new handset but he refused saying we will send it to service center and i will get back to you and try and get a new handset and even took my cell number. This was on 6th July.

There were no calls from Croma or Xolo or Naushad for a week and then i called up Croma support number and they took my complaint and said someone will call back. But no one did, i called up again after 2 days and this time they transfered my complaint to a supervisor who assured me that someone will attend from Croma Ghatkopar. Then i received a call from Croma Ghatkopar that there is a problem with a IC in the phone and that will be replaced and they cell will be got by 17th July.

Ok but nothing happened by 17th July and i went to Croma on 19th July and had arguement with Croma Support Staff as Naushad was not there, there was this newer Support Staff who i hadnt seen previously who i argued this was a new handset then why dont you give a replacement. His answer was replacement is given if i return handset in 7 days and i returned it on 8th day.

Hold on, recall that on 30th June their staff had said that replacement is given if i return in 4 days and now another staff is saying 7 days. That means the staff of Croma themselves dont know replacement warranty period or guidelines.

Anyways they called up Naushad and he said my cell will come on 22nd July Monday, i said i am out of town and now i have to wait again and come again for my cell. The CS Staff said they will courier me my cell on 22nd July.

But came Monday and went and entire week went by but neither i received my cell nor any calls about the status.

Today ie 27th July i visited Croma at R-Mall and had a arguement again when they called Naushad and showed them FLIPKART.com website on my cell with Xolo Q700 showing a 30 day replacement warranty and my new cell of 7 days was still being repaired for 30 days?

I gave them trash they deserved in front of other customers while Naushad said it was repaired but not yet delivered and promised that my cell will be couriered on Sunday ie tomorrow 28th July 2013.

I dont trust any of them now, neither Croma Staff’s nor those Xolo guys at Croma.

I advise anyone who thinks of buying cell or other products from Croma that try and check Flipkart.com as they have a 30 day replacement warranty for most products and i have myself seen friends who have got replacement of cell phones in less than a week after complaining about handset giving a problem.

I will never again walk in Croma to buy any product and neither will refer anyone, i will prefer Vijay Sales, eZone or even flipkart but never Croma.

Hi,
Myself Yogesh Borde I have purchased a 1 Ton Split AC few months ago from croma retail vashi store billed on the name of Mr. Amrish Singh. Its remote stopped working at 10th July 2013 then I made a complaint at their helpline number [protected], then their technician came and took that remote said that he will get back to me in 1 or 2 days. then I called on the same number after a week because I didn't received any feedback from their side and from then onwards every day I called them & they answer me that your remote will deliver in 1 or 2 days after that they said sorry and again ask for few more days, now its almost over 15 days,
I spoke to their supervisor also but I didn't get any solution.
That AC has no ON/OFF switch so without remote its useless. now I want to take back their AC & refund my money.
Hope you will help me to get the solution ASAP.

A day before and a noon after a memorable evening with India’s leading change activist, Anna Hazare ji; we came in touch with a bunch of after-sales professionals, who remind us that corruption and decadence, is not just in the governance of our country.



It is a strong malignant virus, which is prevalent in corporates and businesses as well. It needs to be dealt with great strength and resolute willingness....

I have placed my order no SLE[protected]Canon IP1188) printer from www.croma.com and it got delivered but it does not have single cartridge in it. It should contain on black cartridge with in its box. Box clearly says about cartridge in its content. Everywhere else it is coming along with this. I do not know why it was missing in my box.

I was continuously follwing up this Croma support team from last 2 month but they are not able to solve the issue and every time they say that give us 48hrs time and we will resolve that. Even long back one agent said to me over email that "we are arranging the same from the manufacturers and and shall ensure the same is resolved at the earliest." But I dnnt know what they did after that and where is my complete product. I clearly mentioned to them that I want my full refund back if it is resolved soon. The product is useless to me and I want to return this asap.

Product purchased with invoice[SLF02a[protected]] has a service request raised Sr[protected] with no response after the service people picking up the faulty working piece from my home. Please do the needful in resolving on the same.

Vamsy Karthik B
[protected]

Hi,
Bought one Croma CRT TV with 1+2(Years Extended warranty). in Nov 2012.
Now in June My tv had problem in display.
Longed a services request. Comlian no is: 86712.
I was comminicated that within 24 hr engineer will visit.
But engineer did not visit even after 5 days. When I called many times then only the engineer visited and
without giving any solution the engineer went back.
He assured that within 4 days he will come back and repair the TV.
But after 15 days as well there was no response.
Finally I called your online executive they suggested to visit the store.
I went to CROMA Pimpri branch on 02nd July 2013.
The store manager SANDEEP behaved very rudely and conveyed following:
1. "I'm only manager and not the owner so I can't commit anything"
2. "All the staffs are working under me hence they will only do what I say."
3. "You don't have any option other than waiting till Tuesday"

They have anti-social person to handle the frustated customer.

Be careful while dealing with CROMA.

I have purchased Washing Machine Model NO AW2071 from CROMA c Center one in Vashi BY paying full amount on the Spot by credit card on 10/4/2013. After operating up to 23/6/2013 Machine`s Spine motor stopped working.
I had complained about the same to the company on [protected].After lot of persuasion their representative ( Swati) gave me Mechanic `s cell no then I called him his first reply was he has not received any complained but he will call me & finally he visited my place on 29/5/2013 & tolled me that spine motor is to be replaced & will be replaced within a weeks time
He also gave me the cell no of (Mr Anand) the person who looks after the arrangement of spare parts. I called him on 1/3/2013 & he tolled me that it will arrive up to Friday 5/6/2013. On 4/6/2013 I tried to contact me him but he kept his cell off & or he not lifting call.
Latter on I tried to call on 6/6/2013 at company`s free toll no i.e.[protected], their representative ( Pooja ) told me it is under extended warranty service hence I must call to [protected] Iatter on I received SMS mentioning complaint no mum 250613fs00017 & to Call to [protected] I called them also Their representative tolled me that since Machine purchased on 10/4/2013 it comes under machine warranty . I have been misguided Hence I should talk to Their free toll no[protected].
I called them on 8/6/2013 & tolled all story to ( Pooja) She tolled me tat their Mechanic will call me up to 5 Pm on the same date. But no body gave the call OR came for my rescue.
I called them again on[protected] on 9/6/2013 their representative ( Diwya ) again tolled me their mechanic will call me. But after lot of persuasion she transferred to Their Supervisor (Dharmeshwaran) again he promised that their mechanic will call me. Without any commitment to repair of machine.
I have all call recording & SMS stored in my cell

This is regarding my new Refrigerator and Air Cooler that I had purchased from the Croma store in Phoenix Mall in the month of May. The Croma Refrigerator has its gasket not proper which is why hot air seeps in and water droplets form inside the Fridge. The Air Cooler also started malfunctioning. After several complaints two service guys came to fix but unfortunately could not. The Fridge still has the same problem and it was discovered that the motor inside the Air Cooler is not working. This was also informed to the Manager of the servicing Dept.
It has been 2 months since then but no one has still turned up. They call and say that they do not have spare parts. I am suffering and regretting every moment. Kindly help me.!!

I have purchase micromax canvas HD A116 from croma store ,ramchock ghod dod road surat on 30/06/2013 on 1/7/2013 i face problem of restarting & even not strat the phone i have return the product on 2/7/2013 they told me taht with in 2 day the new product will be given to me but till now i dont get the new product ,
though they cll me on 5/7/2013 @ 6 -30 pm & told u come to store & pick the new phone but when i reached the store they reply me that the product was out of stock ,this is very rubbish of them they first call then dont give the product to customer
then i tried to contact to customer care executive he /she reply me thrives the store executive contact me & give me the new phone but still when i am writing the massage they dont contact me till 7/7/2013 12 pm

his is to inform you that I have lot of issue with my laptop (Toshiba Satellite) which i purchased two years back from Croma store, JP Nagar, Bangalore.This laptop under extended Warranty. I am continuously getting lot of issue with this laptop and it is effecting my company and personal day to activities

This has been repaired three times and now the laptop DVD drive is not working. I don't like to continue with this laptop. I request you to help me to resolve my problems as soon as possible.

Please find the below details for your kind consideration

Brand - Toshiba 15310
Product code :166554
Invoice No: SLF02A[protected]

Dear Sir,
I planned to purchase a mobile from the CROMA STORE at Mumbai Airport, terminal 1B.
Details are as follows:
Txn no :[protected] / Amount Rs 3724
Txn no :[protected] / Amount Rs 3724
Txn no :[protected] / Amount Rs 3724

My card was swiped 3 times and on prompt from the salesman 1 entered my ATM pin no 3 times.
On all the 3 occasions i was told that my card has not been accepted.
I was returning to India after an interval of about 2.5 month so i thought, may be there is some problem and walked away.
Since then i have been using my card without any problems.
Upon reaching home the registered mobile( carried by my wife when i am away) shows three deductions.

I request the Tata Operated Croma store to arrange to refund my money and punish the fraudulent salesperson.
That will save me from going to consumer court.
It's a straightforward case of cheating.

As we cheated at your chandigarh outlet we bought a product by invoice no SLF02A[protected] dt22.06.13 the same product is sold at h.p [protected]@31000/- & we paid 32990/-we purchased this product in tata's brand outlet as faith for genuine dealings but we are shocked for this type of malpractices is done here .pl take your product back or refund my payment thanks

HI,
I am senthil anand,I bought samsung RR1915CCASA Refrigerator at 27/05/2013 6.28PM on Croma retail outlet in koramangala shop.My invoice number is SLF02A[protected] and the product got delivered at 28/05/2013,at the time delivery i found the door tray is missing and i asked to the delivery person and he told me to raise the service request to customer care.I did the same and my service request number is SR[protected].After one week one samsung person visit my house and note it down the missed part details then left.Everyday i follow up the request to croma customer care they ask me to visit croma retail outlet, then i went to outlet almost 3 times,but still this issue is pending no one give me the proper status and all are blaming to others.so kindly look at this issue adn do the needful asap.

Regards,
P.K.SenthilAnand.
[protected]

I purchased a refrigerator on 15th June 2012, from croma Aurangabad Retail store.
Since last almost 3-4 months i am taking follow up to croma. In my refrigerator, moisture is arising & resulting into vegetables into wastage.

the engineers have visited 5-6 times and every time they are just checking the temperature of refrigerator & stating that the refrigerator is ok in condition.
Either the engineer is unable to find out the technical issue or they are just killing the time to cross the warranty period.

I have spoken to Croma Aurangabad retails shop from where i have purchased the goods, they have simply raised the hands not to repair it.


request you to please assist how to go ahed legally.

Regards,

Uday Patil

Hi All,

I purchased LG A/C thorugh cromaretail.com for my brother who stayed in kalpakkam near chennai. It verifed kalpakkam pincode and allow me place the order. After that I didnt get any update from them. After one week we called to customer care to know the status of the order. They simply told that it was out of their service area. They simply cancel the order with out our confirmation. So I purchased from store near in kalpakkam.

Now issue is I still not get the refund for that. I repeatedly called Helpdesk they updated that they need to receive confirmationation from warehouse in chennai to refund my amount. I called everyday they provide the same answer. Even I spoke to their superviser, but result is same. I still not understood why they hold my refund. Ware house is belongs to croma, so they can simply confirm this by a call. I dont know hwy they delayed. They expected me to contact warehouse to get my refund back?

I want to file complaint in consumer court. Please some body assist me on this.

I have had one of the worst service experience from Croma store and their helpline both:
1- I had given a fan for repair at Croma Juhu store vide gate pass #1522 on 30/05/2013 and they were to get back with the quotation within 24 hours but no response yet
2- On calling their customer support on 09/06/2013, I had the same answer that the store will call me within 24 hours, but no response
3- On writing an email, same answer but no callback from the store yet
4- On calling their registered office number[protected], their telephone operator once picked up and told me to contact the helpline. When I told him that I'm not getting any help there, he simply disconnected the phone. This happened 5 times in a row.

My contact number is mentioned in the gate pass and also in the complaint email that I have sent to their support mail address

I own a Sony Vaio Laptop E series, had purchased a extended warranty from Croma and since the past 2 years I repeatedly have issues cropping up some leading from one to another. Let me list them down to you:

> Blue Data dump error
> Machine Heating up
> Track-pad Issue
> USB slot Issue
> Internet browsing does not function (I can connect to internet but cannot browse anything)
> Battery draining out after submitting my laptop to the service center
> Windows File not working
> CD drive - does not read the CD

Purchased TATA - CROMA AC -1.5 T, 5 Star with stabilizer on 26th May- Sunday. They commit that AC will get delivered and installed in 48 Hours- by Tuesday 28th May, but no one called for AC and I called CROMA central number (no store numbers available) on Wednesday 29th and they said will revert back with the information and get it installed by Wednesday 29th evening.
Now today is 1st June -Saturday, I am calling them everyday to get the AC installed and no body ever called till date for anything.

Now they are telling AC will only get installed earliest by Sunday only!!! (after 7days of purchase).

Please register my complaint as I have wasted a lot of time and effort with these guys and now want to return AC and really frustrated.
CROMA is a TATA enterprise and I am surprised with there this kind of irresponsible behavior.

Talked to Floor Manager - Arvind, Dermeshver- Supervisor, Rahul and Harshvardhan in service and Installation - No one is taking any responsibility to get it installed. Please help to resolve
Thanks -- Arpit Mudgal