[Resolved] Croma Retail — Not received the refund

knganeshh

Address:

Chennai, Tamil Nadu

Hi All,

I purchased LG A/C thorugh cromaretail.com for my brother who stayed in kalpakkam near chennai. It verifed kalpakkam pincode and allow me place the order. After that I didnt get any update from them. After one week we called to customer care to know the status of the order. They simply told that it was out of their service area. They simply cancel the order with out our confirmation. So I purchased from store near in kalpakkam.

Now issue is I still not get the refund for that. I repeatedly called Helpdesk they updated that they need to receive confirmationation from warehouse in chennai to refund my amount. I called everyday they provide the same answer. Even I spoke to their superviser, but result is same. I still not understood why they hold my refund. Ware house is belongs to croma, so they can simply confirm this by a call. I dont know hwy they delayed. They expected me to contact warehouse to get my refund back?

I want to file complaint in consumer court. Please some body assist me on this.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Related Croma reviews

View all 3217 Croma Reviews

Comments

knganeshh

I purchase on May 11, Bill No: SLE00660109. It was cancelled by customer care Representative due to destination is out of their service area, on May 17. Still today(Jun 12) they didnt started my refund process. I dropped two mails. I called nearly 15 times. But they didnt do anything. Good customer support :(

Croma Customer Care

from Mumbai, Maharashtra

Verified Support

Dear KN Ganesh,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Verified Support

Dear KN Ganesh,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected]. You can even SMS <CROMA> to 56677, and we will call you back.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

soumya.bs05542

from Lucknow, Uttar Pradesh

Hi,

I have ordered a LG washing machine model number T70CPD22P from croma retail through online. My order number is - 148299. But did not receive any order confirmation email or sms after that. I did not even received the invoice of that purchase but my money got debited from my CC account for that. I called the help line number and they told that there is no information found against my order number. They provided me an email address to send the details. I sent 3 times but did not get any response back from them. Which is now worrying me.
This is really an unprofessional and worst service from a merchant like Croma. However what I want to know is, what is the current status of my order? When I will receive the order confirmation email along with invoice? When my washing machine will be delivered to my address?

Please assist me with this to know at least the status of my order.

Attaching screen shots of email that I receive from croma retail online.