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[Resolved]  Croma Retail - Pacific Mall Ghaziabad — Worst Place and bad staff

I have purchased SAMSUNG Fully automatic machine worth INR16340 on 23rd Oct and it was told to me that due to festival I be getting Phillips Steam Iron as gift instead of Discount.

I have confirm many time to the staff at CROMA for steam iron, and they assured me its not a trvel iron. But they deliver Travel Iron with Samsung Machine next day...

even after calling them many time they denied any commitment to it and said this is what you will get.

I think Croma Pacific Mall, Ghaziabad is the WORST store to purchase any thing from there...Worst staff and malpractice to sell goods..


Please do not purchase any electornic item from CROMA Retails Pacific Mall Ghaziabad
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  11 Comments     Updated: ShareTweet

Comments

I totally agree. they are unprofessional lot who just don't know about service. I bought Inverter from them. they popped after 3 days. they dumped the inverter at my home without any installation.

I got crazy for a week and after having no choice requested electrician in our society to fix.

never ever go to croma, pacific otherwise you will have nightmares. they are wasted lot and mockery in today's service oriented customers world.

I AM FRUSTATED.
I do agree with it. I had also purchased a microwave from there with a assurance of free gift of pack o[censored]tensils. But later on they provided me a few utensils which was not from the company. After lot of follow ups and after one month I received the same.
According to me the staff sale their product with false commitment probably they are trained in that way or may be because of their incentives they make false commitment.
I was thinking of going to Croma and buy a refrigerator and LCD. I have changed my mind now. I definitely don't wish to be deceived.
croma is the worst retail shop I have seen.

i have purchased a camera and they told me that points card would be delivered in 15 days. its already 20 days passed. inspite of repeated reminder they are not taking further step.

swati garg
[protected]
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again the same it's the worst electronic store i have been
i bought an ipod touch, the attendent told me if i had any problem i should bring the ipod to him
and he'll get all the work done.almost after a week the head phones were not functioning properly .
i went to the attendent and told him the problem and he simply said that he could do nothing about
it. SO BUY THINGS FROM CROMA AT YOUR OWN RISK
yes, even for me they never sent anyone for installation of LCD TV purchased on 31st dec 2009 till date...frustrating people...croma pacific..
Thanks a lot for the comments on Croma. I was thinking to buy AC from Croma. Now I have changed my mind. I definitely don't wish to be deceived. I still wonder, is Croma a TATA company?
I totally agree with the rest of the customers even I had very bad experience with the staff they r very badly behaved with the customers & there was a girl named Sapna Devi she is the worst staff I ever, met in a store like this...I m not happy & really tell u not to go this type of store where the sales staff is not good as like Tata chroma stores.
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On the occasion of Independence day, 2012, Croma outlet, Pacific mall offered free installation of window A/C on buying the TATA make.The ad. came in HINDU.So we both went there and the sales boy along with his boss both confirmed the same in front o[censored]s.We paid 27000/- thru ICICI card. and returned home with a gift box with some glass ware inside.Next day the A/C was delivered . The third day, Croma's technician came and installed the window A/C.Before the technicians came, I got a carpenter to fix a wooden frame in the A/C whole which Croma had told me that I have to do it on my own. Absolutely fine 'cause they cautioned me about this expense in advance. Now comes the nasty part of the project.The technicians, having installed the A/C asked me to pay the installation charge of Rs. 560/- Oh God, first we innocently argued with the johnnies, then roped in the main TATA office then the Croma O/L Lady who acted very very tough over phone. More than 45 mins of hot talks. Then I got drained out of energy so also the Lady of Croma.Then she made a proposal : pay 50:50. I asked her, is it not that if I pay 280/- then it is me who is lying? Finally had to pay that amount.That woman on Croma side even tried to corner me during the hot talk by demanding a written proof of free installation & also denied that they offered free installation.

fraud company

i have got screen issue in my croma mobile so they said that they will call me next day and now it has been 5 days neither they have call me nor they have repaired it when on 7 day i reached there store
All the chroma stores are full of frauds. They take money by false promises such as next day delivery and then they don't even pick up calls after 2 or more days, they don't deliver stuffs until weeks. These people don't deserve to live.

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    Customer satisfaction rating
    69%
    Complaints
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    Resolved
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    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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