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[Resolved]  Eastern Railway — Uncomfortable journey & route extension

Dear Sir,
I used to travel by important intercity trains like shatabdi express, coalfield superfast express, black diamond express & jan shatabdi express of eastern railway division. Myself an upper class passenger and after a hectic business schedule, i always prefer to travel comfortably & hassle free.
As Im a regular traveller by the trains as above mentioned, i like to bring attention of senior railway officers to inspect & change the coaches of Shatabdi Express & Coalfield Express. The coaches of these two trains became too old and have defective chairs in AC Chair Car coaches. ER should introduce new LHB coaches for Shatabdi Express as i have found new LHB coaches have been introduced in Delhi - Amritsar Shatabdi. Im surprised to see that pantry car services withdrawn from two important intercity trains like, Coalfield Express & Black Diamond Express. There is a huge demand for fast food or snacks in these trains. At least a Fast Food Counter in AC Coaches should be introduced if not a pantry car. We have no objection, if we have to pay the charges of the food alongwith the ticket fare. Obiously this system can be introduced for the AC Class passengers travelling by Coalfield & Black Diamond. I also request to extend the route of Coalfield & Black Diamond to Bokaro or Gomoh and it is very much required for us. For Black Diamond, i think there are some unnecessary stoppages which have to be withdrawn...like Seoraphuli, Mankar etc. For Coalfield, the first stoppage should be Durgapur and then andal and so on. If I'm into the railway board then i could make this happen with these two trains extending up to gomoh or bokaro as well as i could increase more reservation quota & from 21 coaches to 25 coaches. Even 25 coaches for Coalfield & blackdiamond will not enough to the rush which i find in the weekends & beginning of the week. If speedy intercity trains like coalfield & black diamond can't cover up maximum distances then there is no need of running intercity express trains...you could easily introduce two MEMU trains who can easily cover up distances between howrah & dhanbad.
Think judiciously & do some proper marketing of intercity trains so that you can attract potential passengers for these two trains. I also railway authorities to deploy AC Coach attendent & RPF in these two trains to stop hawkers & vendors to hawk inside the AC Coaches of Black Diamond & CoalField Express. We feel insecured as well as get very much disturbed for only those hawkers...i dont understand, how a hawker or a beggar can get inside the AC Coaches and they don't care or bother the Conductor or passengers. This is not only ridiculous but it shows how inefficient the railway administrators are!!!
Regards,
Suman K Datta
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Aug 14, 2020
Complaint marked as Resolved 
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Sport Management Consultancy — Give Importance To InterCity Express Trains

To: Hon'ble Minister For Railways & Railway Board Authorities
[protected][protected][protected][protected][protected]
I used to travel by important intercity trains like shatabdi express, coalfield superfast express, black diamond express & jan shatabdi express of eastern railway division. Myself an upper class passenger and after a hectic business schedule, i always prefer to travel comfortably & hassle free.
As Im a regular traveller by the trains as above mentioned, i like to bring attention of senior railway officers to inspect & change the coaches of Shatabdi Express & Coalfield Express. The coaches of these two trains became too old and have defective chairs in AC Chair Car coaches. ER should introduce new LHB coaches for Shatabdi Express as i have found new LHB coaches have been introduced in Delhi - Amritsar Shatabdi. Im surprised to see that pantry car services withdrawn from two important intercity trains like, Coalfield Express & Black Diamond Express. There is a huge demand for fast food or snacks in these trains. At least a Fast Food Counter in AC Coaches should be introduced if not a pantry car. We have no objection, if we have to pay the charges of the food alongwith the ticket fare. Obiously this system can be introduced for the AC Class passengers travelling by Coalfield & Black Diamond. I also request to extend the route of Coalfield & Black Diamond to Bokaro or Gomoh and it is very much required for us. For Black Diamond, i think there are some unnecessary stoppages which have to be withdrawn...like Seoraphuli, Mankar etc. For Coalfield, the first stoppage should be Durgapur and then andal and so on. If I'm into the railway board then i could make this happen with these two trains extending up to gomoh or bokaro as well as i could increase more reservation quota & from 21 coaches to 25 coaches. Even 25 coaches for Coalfield & blackdiamond will not enough to the rush which i find in the weekends & beginning of the week. If speedy intercity trains like coalfield & black diamond can't cover up maximum distances then there is no need of running intercity express trains...you could easily introduce two MEMU trains who can easily cover up distances between howrah & dhanbad.
Think judiciously & do some proper marketing of intercity trains so that you can attract potential passengers for these two trains. I also railway authorities to deploy AC Coach attendent & RPF in these two trains to stop hawkers & vendors to hawk inside the AC Coaches of Black Diamond & CoalField Express. We feel insecured as well as get very much disturbed for only those hawkers...i dont understand, how a hawker or a beggar can get inside the AC Coaches and they don't care or bother the Conductor or passengers. This is not only ridiculous but it shows how inefficient the railway administrators are!!!
I know very well that i will not get any positive reply from the responsible officials of Ministry of Railways as well as this letter will not reach to the Hon'ble Minister For Railways. But, i will not end here, if i don't get positive response then i'll move through Mr. Basudev Acharya, Ms. Mamta Banerjee and i will make an issue. If I am residing in Europe or America or even in other parts of Asia, I used to get positive reply against public grievances but in India, Bangladesh, Pakistan, Sri Lanka, Afghanistan where there are no system to recognise common peoples difficulties by the Govt. The same thing, I will send to Media for record. We will cast vote for but you will not do anything for us or can't assure minimum comfortable & safe train journey ...those days are gone.

To ALL MINISTERS & MPs...Develop India Properly otherwise we will throw you out of Indian Masnad.



Regards,
Suman
I have made a complaints againts one booking clerk and Dy.S.M Howrah on 22/09/2009 being Reg.no[protected]. Till date no action has been taken by the authority and no information given by them in the regard.
This is to inform you that myself Mr. R. Majumdar was traveling from Patna Station By Danapur Howrah Exp. (T.No.12352) dated on 9.7.2011 vide PNR. no.[protected] AC - II, Coach No. A-I. From Patna station we observed that AC is not working we complained train TTE & AC fitter Mr. T.B. Tiwary who did not responded at all & finally we alongwith co-passenger lodged complained in register in details. Finally Train ticket examiner agreed on our problem & accepted the problem & narrated AC problems on individual ticket (TTE Name is Sanjay Kumar Singh & his batch no. is 2740).

I hope railway authority will arrange to refund the diff. amt. of AC-II & Sleeper Class fare, as TTE mentioned on my ticket that "AC IS NOT WORKING, HENCE, THIS TICKET SHOULD BE TREATED AS NORMAL SLEEPER CLASS TICKET ONLY".

My detail address is as follows:-

R. MAJUMDAR
KALNA ROAD, KHANPUKUR, PIRTALA
PO& DIST : BURDWAN - 713101
MOBILE NO: [protected]
E-MAIL ID : [protected]@kurlon.org

My bank a/c. no is :- [protected] of HDFC BANK, KOLKATA

Hope Railway authority will refund above mentioned difference at the earliest because for such issue like me number of passenger were in deep problem on 9th journey.

Thanks & regards,

Rajat
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Eastern Railway — Uncomfortable journey & route extension

STILL NO ACTION HAS BEEN TAKEN. NO PLANS ARE THERE . BOTH ECR & ER DUMBO OFFICIALS ARE DOING SECURED GOVT. JOBS, SO NO HEADACHE FOR PASSENGERS TO THEM.. LET THE PASSENGERS GO TO HELL BUT THEY GET THEIR SALARIES AND INCENTIVES. THIS IS THE PICTURE...absolutely worthless working culture with lack of innovative ideas. Better pull out those trains from the route. BLOODY SHAME ! In this 21st Century, two superfast intercity trains are going up to dhanbad only, i.e. less than 270 km, which can be A MARATHON WALK COMPETITION. Black Diamond Express waste more than 4 hours, stranded at Dhanbad Shed. More than 4 hrs?????? But these officials failed to extend it's route up to Bokaro. Coalfield can easily extended up to Gomoh. Railway officials must see that within 10pm - 10.30 pm ...how stretch it can pull at a speed of 110 - 115 kmph, which generally Coalfield Express used to run ! Secondly, when it's too old ICF coaches will be shifted to LHB coaches !!!

What assets you have, utilize it properly, otherwise Humsafar Tumsafar & Tejas will become in future same ! It's India, where quality maintenance is one of the poorest in the world with civic sense of the people is very low. I personally seen, the way toilets are been used in Shatabdis & Rajdhanis. I raised voice against those users. So, understand, what happens in these trains.

- Suman Kalyan Dutta
[protected]@sportmarcom.in
http://sportmarcom.in

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