Indian Railways Complaints & Reviews

Sir/Madam,

This is really pathetic to see the situation of SWARN SHATABDI Express, one of the best trains of INDIAN RAILWAYS..
Some serious complaints/facts are as follows:-

-- There was no cleaning staff in the train. We ourself have to clean the tray tables of our seats or we have to keep newspapers on the tray tables to have our food.

-- The cleaniness of the toilets and the washbasins speaks itself after seeing the pictures attached to this mail.

-- I my self was running around on the AMRITSAR STATION to get the coach cleaned. I contacted the station master, showed him the condition of the train in which all the garbage, used cups, empty bottles, and what not was lying inside the coach. Then the station master appologised and said that there is scarcity of cleaning staff. I think simply saying this doesnt helps.

-- Water was dropping from the roof top on our head. On complaining to the maintainance staff, he simply answered that " SIR YE TO HUMAARE MEIN HAATH MEIN NAHI HAI. HUM ISKA KOI ILAAJ NAHI KAR SAKTE". There was no other seat available in the coach so that i could have changed my seat.

-- The seats of the toilets were broken, there is no toilet paper/roll, no soap in the dispenser for washing hands, no mug in the indian toilets, EXTREMLY STINKING TOILETS.

You please also refer to complaint number 002, dated 12/07/2008 for train number 2029.

I can only say that this was one of the most pathetic journey for me.

I only want take this compaint very seriously and keeping in mind all the touble and hasele i faced during the trip

I wish to bring to your notice the total breakdown of services on the 2906 DN Howrah - Porbandar Express leaving Howrah on Saturday 19th July 2008.

My wife and her mother ( a senior citizen ) were travelling from Howrah to Jamnagar by AC 2 Tier ( Coach A1 ) on 19th July 2008 .

The following incidents and lapses highlight the pathetic state of affairs in the Indian Railways :

1. No drinking water was served after the train left Howrah at 22:55 hrs. They were rudely instructed to get the it at Kharagpur ( sometime past midnight ) . Never mind if the passenger dies of thirst . Chalta Hai .
Please note that this "superfast train " boasts of a pantry car.

2. Bedrolls were dirty and sheets were stained. No towels were given to any one. Answer given by attendant : Not available.

3. No pantry service for long hours next day. Inspite of appeals and requests to the pantry staff, TTE and attendant, no service was provided. My wife and other co passengers insisted for a complaint book which the TTE refused to give ( TTE refused to divulge his name - TTE was on duty from Nagpur to Bhusaval in this coach ). The Pantry Manager Mr Shivprasad of M/s Kwality Caterers also refused to give the complaint book to my wife. The were totally callous to the passengers' needs and no dinner orders were taken till 9 PM. Meanwhile all the passengers in the AC coach visibly angered and put through this cruel harrasment confronted the TTE and when confronted by the crowd he quickly handed over some feedback forms to the passengers ( no carbon paper he smartly added when asked for an acknowledgement ) . Finally many passengers lodged the complaints in writing but no one acknowledged them, including the TTE and Pantry Car manager .

3. The bearer overcharged the passengers for the beverages, lunch etc. First he refused to give a bill for the food bought from the pantry. Then he was forced to give the bills to the passengers when the payment was made and to our surprise he was overcharging. Thanks to the unity of the passengers, who were fighting for their rights, he had to refund the excess money rather shamefacedly.

4. The toilets were not clean and stinking through the journey. No water in taps after Nagpur.
All this in a train which was running 3 hours late.

We shall be submitting all the complaints and grievances of the passengers to the relevant higher authorities .

This goes to prove that no one is accountable in IR. Passengers are taken for a ride literally. If this is the case in upper class, then I wonder what is happening in the lower classes of travel. All the talk and hype by our honorable Railway minister is only a gimmick. The ground realities are different .

The passenger who has to travel 2500 kms and pays for the comforts and services gets a raw deal and denied of his rights.The railways do not seem to care for customer service, cleanliness, amenities. This is a shocking true story of what IR is really all about.

I request the Railway Authorities to take stringent action against the erring officers and staff incharge of this train . Hard Copies of the complaint shall be submitted with adequate proof to the Western Railway authorities.

The Indian Railways need to take this feedback very seriously since it is the lifeline of India and pride of the nation, and is sadly bringing shame and disgrace to its people, thanks to the culture and inhuman values prevailing in the staff.

I came to Varanasi Jn to pickup train Tapti ganga exp. on 19/07/08 . I put sootcase below seat since train was going to start when I was on seat three persone came with news paper & statrted reading by defolding paper, At the same time they are success to stolen my sootcase having lots of jwellary & new cloths having cost around one lac .Kindly be aware about such type of incident & allert from such persons during train journey.

DATE: 19/07/2008


To,
The Minister of Railway (india)
Sh. Lalu Prasas Yadav ji


Sub: Complaint Regarding coach Indicator and services provide by Jammu Rajdhani

Dear Sir,

Indian railway is supposed to be biggest railway in world, but to my dismay the services provide by the Indian Railway are degrading day by day. I am not sure what is the problem behind all this. I would like to pay all your attention towards these problem face by me and my family on 11/07/2008 travelling by Jammu Radhani train no 2425 i.e. New Delhi to Jammu Tawi.
There was so many problems like

1) When we reached to the 3rd AC Coach, the coach was not at the right place as indicated on each indicator, you can understand it will create hazard for aged peiple, children and luggages. I was really shocked to see all miss managements of coaches.

2) Food served in train was very bad quality.

3) Train was not proper clean and cockroaches and mosquitoes was running and flying every where.

4) In train we got a packet containing bedsheet, towel, pillow when ask for towel as mention on cover of packet, T.T told that towel is not available.

5) Delay in Ice cream supply at 10:30 till maximum passengers get sleep.

We were really shocked and annoyed why we will pay exact fare it no fair services. As you are the honorable Railway Minister of India and we will hope that you will be the Railway Minister of India for next coming years.

Please solve all these problem that has to be face not only by me but also so many passengers who are traveling. daily by this train.Being a Common Citizen could do nothing but please some representative take some action to improve the train system so that traveling became more hygienic and enjoyable.Kindly took some actions in do this matter.

Regards

From

M.K.Gupta
(Passenger of Jammu Rajdhani on 11/07/2008)
20/8, Shakti Nagar,
Delhi - 7
Ph:[protected]

Sir,

For worshipping Shiradi Sai Baba, from Chennai, I have booked a SL Ticket for Traine No.1042 on 09.07.08 for myself and 4 of my friends. On 09.07.08 morning, the status of our ticket was that the first 3 passengers berth were confirmed. For Passenger 4 & 5, the position was RAC 71 in Coach No.S3. Everything was fine upto this.

After boarding the Train, the TTR allotted Berth Nos.8 & 10 in Coach No.S1 and advised me to leave RAC 71 in S3 Coach. So, we have occupied our seats in S1 Coach. At about 2100 hours, when i requested the co-passengers for middle birth(which is No.8), I was surprised to see that the other person was claiming to be his seat. To my utter shock, he showed a Confirmed Tatkal Ticket for Seat Nos.8 & 9 in his favour. After an hour's search, I understood that a TTR is available at S7 Coach. The responsible TTRs told me that "the train is already nearing Guntakkal and we are leaving out of the train and so I can lodge a complaint to the TTR who will be boarding the Train at Guntakkal, at 1030 pm. So, I was sitting at Coach S7 for the incoming TTR.

When the train stopped at Guntakkal, at around 1030 p.m., two TTRs boarded the Coach. When I told that I was neither permitted to occupy RAC 71 in Coach S3 as listed in the Chart nor to occupy Seat No.8 at Coach No.S1, the TTR simply said, HE CANNOT DO ANYTHING AND I HAVE TO FORGO BOTH RAC & CONFIRMED BERTH!!!???

I request the authorities concerned, TO WHOMSOEVER IT MAY CONCERN, to advise me, what sort of compensation I CAN avail of, due to the stress, strain, mental agony and ill-treatment of my sitting near Toilets of SL Coach, sleeplessly, as if i am a ticketless traveller?

Thanking you,

Yours sincerely,

[R. TAMIL YOGANATHAN]
PLOT NO.1588, 10TH MAIN ROAD, RAM NAGAR(SOUTH), MADIPAKKAM, CHENNAI-600 091

I travelled in Mysore-Myladuthurai train (6232) on 11th July, 2008 on S11 coach with my husband. Our berth numbers were 15 and 16, which are supposed to be Side Lower and Side Middle. The Ticket Collector came and checked our tickets. A passenger approached us and said that he was alloted a side berth. We told him we have been alloted the side lower and side upper. The ticket collector then came and told us that that side middle berth is alloted to that passenger. Then only we realized that there is additional berth. The space was so cramped. I believe the allotment of side middle berths have not been started because we still have the old numbering (1 - 64), the ticket collector has taken money from people with waiting list tickets and alloted seats to them. The space was so cramped. The reserved compartment was like a general compartment where anyone can get into the train with a general ticket, pay money to the ticket collector and get a berth. I really wonder who gave this idea of adding side middle berth. Side berths are so cramped and messy. The idea of adding an addition middle berth to side berth has only created inconvenience to the passengers. Passengers quarrel among themselves because of the faults of ticket collectors.

My return journey was even more worse. I came back from Trichy to Bangalore on July 13th, 2008 on Train 6231 (Myladuthurai - Mysore express) on S1 coach. We have confirmed tickets but no place to even sit in the coach. We have tickets with old numbering system (1-64) but the numbering system in the train is new (1-81 - 9 berths per cabin). When I asked the Ticket collector, he was blaming another ticket collector that he has allotted seats to people with waiting list tickets. It took 1 hour for him to give us berths. I heard from one couple with 11 months baby who had been originally alloted a lower berth travelled from Myladurai to Pettavathalai on Upper berth. This is ridiculous. The ticket collectors should not create so much inconvenience to the passengers. People with waiting list tickets are sititng on the berths but passengers with confirmed tickets have no place to sit.

I'm not sure if there is anyway or anyone to take action against such unscrupulous ticket collectors. Trains are no longer comfortable. The idea of adding side middle berth is ridiculous. Passengers do not have sufficient place to sit, neither they do have place to keep their luggages. Ticket collectors should prohibit people with waiting list tickets to enter into the reserved compartments till they are alloted berths. Because of such unscrupulous ticket collectors, trains are no longer safe as anyone can just get into the reserved compartments, pay money to the ticket collectors and get a berth.

I request to the Indian Railways department to take action against such ticket collectors. If Indian Railways cannot do anything to increase the comfort level of the train journey, it is ok, but they much not take such steps that make our train journey worse.

Respected Sir,
Through this powerfull tool, I file this complaint against Railway. Actually I have reserved 3 R.A.C berths in Sleeper class (train no 4007, from Lambhua to Delhi on date 10/7/08, PNR No[protected]. As per railway rules, I was having a right to get one and a half seat. At Lambhua station, actually there is not any facility to know about the current status of R.A.C berths. So Iboarded myself in S/4 Coach. At next station (Sultanpur), I tried to see the status of my R.A.C. berths, but due to short -time stoppage, I couldn't see it. Just after 10minutes (at 6:15pm), I met to T.T.E & asked to him about my berth, but he said that chart is with another T.T.E, I searched that T.T.E throghout whole the Sleeper class. but couldn't find.Near around I met the 1st T.T.E.& asked about another T.T.E., but he told me that another one is in A.C. Coach & your birth was in S/2 & he has reserved your births to someone else. I went to A.C. Coach & asked my birth, but he ( as I could know, Mr R.K. Singh, JIT varansi) denied & said 'goto Sleeper Class, I will come to you', but he didn't come out of A.C. Coach, whole the night I, my wife & my children suffered a lot.
I just file this case to punish such a T.T.E who just cancel some one's berth just for taking some money from another one. Acually this is a wrong practice of such a offecers, because we don, t complain or not be serious against such a offence. But now these should be punished.

dear sir,

my mother came to Delhi with the Xeroxed copy of her voter id. was the TT correct to levy Rs 1000 fine plus the fare charges in addition even when the xerox copy and other document was produced for identity.

please make clear the Rules as laid.

thank you

Hi
For below transaction by mistake I selected wrong gender for passenger sl.no 4(my self).
Who should carry identity card and I was carrying identity card while traveling.

ticket details:
Transaction ID PNR Number From Station To Station Date Of Journey
Current Res_Status Booked On

[protected] [protected] MAS MYS[protected]
Delivered[protected]

I did inform the acting authority about the mistake in the train
before he identifies, understand ticket is not valid and charged
penalty of Rs.535/-

I like to know the railway rule against wrong selection of gender by mistake.

can it be possible to claim the penalty paid.

regards
thsrao

unable to understand that why railway authorities/ station master are allowing hockers to occupy railway bridges. Mostly in case of lower parel/Bandra there is only one bridge which each and every passengers need to take. They creates lot of problems for pediatrants to cross them

i had contacted station master but they are not ready to take sown written complaint against them.
in lower parel station mater Mr Kambali shown me the close circuit screen on monitor and told that see no one is there on the bridge. Cameras are not covering the entire bridge area and they act very innocently as if they do not know. Hence, i asked him should i take photo of those in camera and show to you. For that movement he called police and asked him to check. But same things continues every day / night.

surpringly educated people who understands rules and regulation do not have time and energy to complaint about the same and only knows to blame others for this mess

Sir,
I generally travel from trains from 15-20 yrs from jodhpur to delhi.
through mandore superfast express[protected]. in this train the no. of seats are increased from 8 per cabin to 9seats per cabin the followin problems arise due to this adjustment:-
1. The computer is not yet updated which gives the seats according to 8 seats per cabin. for ex-
i receive seat no.9 LB but when i enter in the train then i had come to know that the seatting arrangment has been changed acc. to new seating arrangment i go SU.
2. The seating space for RAC reservation on SL is decreased. It is due to the adding the middle seat between sid upper and side lower.
3. the space of the SU seats has also been reduced and passengers are unable to seat comfortably .

Please Don't Ignore This Complaint
TAKE SOME ACTION

I have made the below reservation for e-tickets from irctc.co.in for travel to Jammu via Garib Rath on 20th June'08. The booking was made on 7th of May'08 for the travel of 20th June'08. The amount was charged on my credit card and i paid the amount. On the date of travel, the train got cancelled and we were not even informed about it. We have got further bookings from Jammu to Srinagar on 21st June'08 at 9:30 am, which was also got cancelled due to this train cancellation I called up atleast 100 times to know the status of the train, sometimes they said it on time and sometimes they said it is canceeled. Well we reached the Railway station to know thw exact status and finally we got to know that the train was Cancelled. We ran to the Bus stop, to catch up for a bus to Jammu and since we reach at the last moment it was so difficult to get the tickets for 22 people. Well some how we managed to get the tickets and board the bus and reached Jammu by 12:30 pm, which resulted in the cancellation of the flight tickets from Jammu to Srinage which was scheduled at 9:30 am. I incurred a loss of Rs 1000.00 per tickets and got another ticket booked from Jammu to Srinagr for a much higher flight rate of Rs. 1500 each on ticket. As I could cancel the tickets as I have already booked my hotel, helicopter tickets at Amarnathji. Well after incurring a loss of around Rs. 50, 000 for the entire troop. We came back to delhi on 28th June'08. I applied for the refund on 29th June'08. And the reply which I got from the railway deppt is that they will take 90 days or more to refund the amount for the cancelled ticket. I called them up and said that I cannot wait for such a long time, I needed the refund, the Railway Supervisior mis-behaved with me over phone and said that I can go ahead and complain in Consumer Court against thia and he is least bothered. Also that he does not have time to listen to the all this and he will only refund the money in 3 months time. My complain is, how can I am expected to apply for a refund in a period of 72 hours when i am nto in Delhi to apply for a refund. When a train got cancelled by railways themselves, is it the responsibilty of railways to process Automatic refund to the passengers. Will they will bear the interest to the money we paid to them.

Can someone please help me in getting my refund back on time.

Please refer to the mail below **********************************

Dear Customer,

Thanks for showing interest in our site.

PNR Number [protected], [protected], [protected], [protected]


In this case we are forwarding your case to railways for the TDR process. Railways will check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credit to your same account.



PNR Number [protected]

This ticket has been already cancelled.

Thanks & Regards,
Deepak
[protected]@irctc.co.in
www.irctc.co.in
----- Original Message -----
From: anju bansal
To: Indian Rail ; Indian Railways
Sent: Sunday, June 29, 2008 2:12 PM
Subject: Refund Due to Train Cancellation ***** URGENT*******


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Hi There

Due to the Cancellation of the Train JAT GARIB RATH, train # 2471A, please refund the full amount for the below tkts asap and confirm.:

Pnr Number [protected] Transaction ID 50711589 Amt : 1377.00, ICICI Card
Pnr Number [protected] Transaction ID 47949621 Amt: 923.00, Amex Card
Pnr Number [protected] Transaction ID 47800877 Amt : 2400, Amex Card
Pnr Number [protected] Transaction ID 47671471 Amt : 1497.00, Amex Card
Pnr Number [protected] Transaction ID 47669923 Amt : 2734.00, Amex Card
Total 8931.00


Anju Bansal
Mob. [protected]

I would like to bring to your kind notice regarding the poor maintenance and hygiene of the bogies of Rajdhani Express running between New Delhi to Guwahati.

I was traveling in the Coach No. B-7 berth no. 1 & 4 of the Rajdhani Express left New Delhi on 6th March 2008 against my AC three tier ticket No. [protected] against P.N.R. No. [protected]. First of all the cleanliness in the bogie was not perfect and the aluminum clamp fitted with the middle seat for the latches was loose causing the injury on the head of the lower berth passenger. The latches of the toilets were not perfect and nobody came for cleaning the bogies between New Delhi to New Jalpaiguri.

Secondly, there were rates and cockroaches running from place to place inside the bogie causing inconvenience to the passengers. Even the rates cut my bag from two three places and some garments kept in the bag of a fellow passenger on the seat no. 2 which were kept under the seat. This has caused me a financial loss and mental harassment.

I am at a loss to understand the reason for such nuisances inside the coaches when the railway advertise and promise for the comfort of the passengers.

I shall be glad if the conditions inside the coaches are made traveler friendly instead of putting big advertisements in the leading news papers and magazines regarding the so called comfort in Indian Railways.

R/Sir,
We are travelling by Flying Ranee(Train no:[protected] by Ladies pass holder Coach daily. Many ladies are travelling from Valsad to Mumbai Daily, more than 1000 ladies daily travelled by this train in Pass Holder Coach which is very half coach i.e 4 compartment coach.
Many times it chaged and comes handicapped coach is of 2 compartment Coach .
Toady 05-July-2008 there is handicapped coach so that we faced much problem and to change that coach we have to go everytime Mumbai Central and for that we have to pay half day leave.
Please consider this request and if possible give us full coach so that ladies can travell comfortably.
Day by day College girls and working womens are more in travelling so change the coach to full coach
Or else atleast you should take care that coach should bot be handicapped coach, that is too small for us

Thanks & Ragards
Vaishali Sindekar (Palghar, Dist: Thane)

1. tatkal seva is to serve immediate reservation but how this seva shows waiting list status if the passenger pay extra for htis service.
2. at the time of journey railways staff t.t.e. and inspectors take money from the passenger to provide rooms in the trains.
3. undiscipined maintanance of railway trains passengers and routes.
4. tatkal seva is very bad to feel a reservation in train but a type of earning of money from railway staff.

Dear Sir,

This is regarding the train No. 6326 which departed from Thiruvananthapuram to Indore on 28/06/2008.The last stop they filled water in the train is Channai. They could not fill water in Ballarshah so they promised to fill water in the train Nagpur.At Nagpur they instucted to the staff to fill water in ths train throgh public address system of Nagpur station, but nobody filled water.The train left Nagpur without water.They again promised to fill water in Itarsi, but who will bother to fill water in train 22.30 hrs.

I had booked a ticked of 9038 - Avadh Exp. for Khuchroad to Bandra Terminus. Other details are as follows
Journey date 28.01.2207
PNR No. 243.5383618
Ticket No. 42319151
Reservation Status S/2-66
Class of Travel II SC
Total Fair Rs.276/-
As on the day of travel, train was late by 6 hrs., I deposited my ticket at 22.40hrs
TDR no 370807 on 28.01.2007.
On 14.04.2007, I received refund order No. CRFC/1078846/2/2006 dated 07.03.2007 for only Rs. 139/- this is 50% of fair only, infect, as the train was late by 6 hrs. 100% fair has to be refunded.
I have collected Rs.139/- from Vadodara Station with protest, I had also written a letter on April 18, 2007, to
The Chief Commercial Manager (Refunds), Churchgate, Mumbai.
This office did not bother to reply me. And the remaining refund of Rs. 139/- is not still paid.

when i went to darbhanga station to get ticket i saw lots of missarrangement at ticket counter for ladies, men were not allowing ladies to get ticket at ladies counter and even men were eve teasing ladies. when i complain to GRPF they said to contact station supridendent. when i reached there he was absent. i contacted asst. station master he said he cant do anything.what a funny situation were there and how unsafe our women r. and what a answer of railway official.i got some pic for press and higher railway authority.

Around 1 lakh people in chennai are going to office through trains, chennai- arakkonam is one of the important highway in local rainsof southern railway, . around 10000 people of the great sriram engineering college, bajrang engineering college, st peters etc are travelling by trains daily to the colleges, during the peak hour it is always in huge rush ti entrain or detrain from the train, it will be better if atleast minimum of two to three trains from beach to tiruttani and central to arakkonam is running in every five minutes with 12 car compartment round the clock to serve the passengers well, , , , , , , ,

To.
D.R.M.
S.E.C.R.
bilaspur (c.g.)
Sir/Madem
railway ka ek employee name Thakur Ramani (Rinku) jaisa naam uske dwara logo ko bataya gaya hai jo ki Raigarh (c.g.) me posted hai uski post ki jankaari nahi hai uski yeh anukampa posting hai.uska mobile no.[protected], [protected], [protected] hai wah railway ka employee hone ke baad bhi khud apna ek kaam karta hai jisse railway anjaan hai wah ek chain marketing company chalata hai jiska naam power of 20-20 hai jisme yeh logo se paisa leta hai aur unhe jyada paise ka lalach dekar logo se paisa leta hai kai anpad garib logo se yeh kahkar paisa liya hai ki ek railway ne scheme nikali hai yeh paisa usi me jama karenge to jyada paisa milega par logo ko koi paisa return nai kia logo ka bahut paisa kha chuka hai yaha tak ki yeh railway ki noukiri se bhi bahut dino tak gayab rahta hai aur apna yeh kaam karta hai iske alawa bhi yeh kai illegal kaam me sanlipt rahta hai yeh railway ke naam par aam janta ko thug raha hai jisse railway ki saakh par batta lag raha hai yeh sab raigarh ke adhikaari bhi shayad jaante he par koi action nahi lete isne jo company kholi hai uska office kosta para, near of gurunanak public school raigarh(c.g.) me hai aur iski website www.thepowerof20-20.com hai.meri D.R.M. mahoday se nivedan hai ki is par turant action lenge aur aam garib janta ko lutne se bachayenge.