Indian Railways Complaints & Reviews

Respected Sir,
Through this powerfull tool, I file this complaint against Railway. Actually I have reserved 3 R.A.C berths in Sleeper class (train no 4007, from Lambhua to Delhi on date 10/7/08, PNR No[protected]. As per railway rules, I was having a right to get one and a half seat. At Lambhua station, actually there is not any facility to know about the current status of R.A.C berths. So Iboarded myself in S/4 Coach. At next station (Sultanpur), I tried to see the status of my R.A.C. berths, but due to short -time stoppage, I couldn't see it. Just after 10minutes (at 6:15pm), I met to T.T.E & asked to him about my berth, but he said that chart is with another T.T.E, I searched that T.T.E throghout whole the Sleeper class. but couldn't find.Near around I met the 1st T.T.E.& asked about another T.T.E., but he told me that another one is in A.C. Coach & your birth was in S/2 & he has reserved your births to someone else. I went to A.C. Coach & asked my birth, but he ( as I could know, Mr R.K. Singh, JIT varansi) denied & said 'goto Sleeper Class, I will come to you', but he didn't come out of A.C. Coach, whole the night I, my wife & my children suffered a lot.
I just file this case to punish such a T.T.E who just cancel some one's berth just for taking some money from another one. Acually this is a wrong practice of such a offecers, because we don, t complain or not be serious against such a offence. But now these should be punished.

dear sir,

my mother came to Delhi with the Xeroxed copy of her voter id. was the TT correct to levy Rs 1000 fine plus the fare charges in addition even when the xerox copy and other document was produced for identity.

please make clear the Rules as laid.

thank you

Hi
For below transaction by mistake I selected wrong gender for passenger sl.no 4(my self).
Who should carry identity card and I was carrying identity card while traveling.

ticket details:
Transaction ID PNR Number From Station To Station Date Of Journey
Current Res_Status Booked On

[protected] [protected] MAS MYS[protected]
Delivered[protected]

I did inform the acting authority about the mistake in the train
before he identifies, understand ticket is not valid and charged
penalty of Rs.535/-

I like to know the railway rule against wrong selection of gender by mistake.

can it be possible to claim the penalty paid.

regards
thsrao

unable to understand that why railway authorities/ station master are allowing hockers to occupy railway bridges. Mostly in case of lower parel/Bandra there is only one bridge which each and every passengers need to take. They creates lot of problems for pediatrants to cross them

i had contacted station master but they are not ready to take sown written complaint against them.
in lower parel station mater Mr Kambali shown me the close circuit screen on monitor and told that see no one is there on the bridge. Cameras are not covering the entire bridge area and they act very innocently as if they do not know. Hence, i asked him should i take photo of those in camera and show to you. For that movement he called police and asked him to check. But same things continues every day / night.

surpringly educated people who understands rules and regulation do not have time and energy to complaint about the same and only knows to blame others for this mess

Sir,
I generally travel from trains from 15-20 yrs from jodhpur to delhi.
through mandore superfast express[protected]. in this train the no. of seats are increased from 8 per cabin to 9seats per cabin the followin problems arise due to this adjustment:-
1. The computer is not yet updated which gives the seats according to 8 seats per cabin. for ex-
i receive seat no.9 LB but when i enter in the train then i had come to know that the seatting arrangment has been changed acc. to new seating arrangment i go SU.
2. The seating space for RAC reservation on SL is decreased. It is due to the adding the middle seat between sid upper and side lower.
3. the space of the SU seats has also been reduced and passengers are unable to seat comfortably .

Please Don't Ignore This Complaint
TAKE SOME ACTION

I have made the below reservation for e-tickets from irctc.co.in for travel to Jammu via Garib Rath on 20th June'08. The booking was made on 7th of May'08 for the travel of 20th June'08. The amount was charged on my credit card and i paid the amount. On the date of travel, the train got cancelled and we were not even informed about it. We have got further bookings from Jammu to Srinagar on 21st June'08 at 9:30 am, which was also got cancelled due to this train cancellation I called up atleast 100 times to know the status of the train, sometimes they said it on time and sometimes they said it is canceeled. Well we reached the Railway station to know thw exact status and finally we got to know that the train was Cancelled. We ran to the Bus stop, to catch up for a bus to Jammu and since we reach at the last moment it was so difficult to get the tickets for 22 people. Well some how we managed to get the tickets and board the bus and reached Jammu by 12:30 pm, which resulted in the cancellation of the flight tickets from Jammu to Srinage which was scheduled at 9:30 am. I incurred a loss of Rs 1000.00 per tickets and got another ticket booked from Jammu to Srinagr for a much higher flight rate of Rs. 1500 each on ticket. As I could cancel the tickets as I have already booked my hotel, helicopter tickets at Amarnathji. Well after incurring a loss of around Rs. 50, 000 for the entire troop. We came back to delhi on 28th June'08. I applied for the refund on 29th June'08. And the reply which I got from the railway deppt is that they will take 90 days or more to refund the amount for the cancelled ticket. I called them up and said that I cannot wait for such a long time, I needed the refund, the Railway Supervisior mis-behaved with me over phone and said that I can go ahead and complain in Consumer Court against thia and he is least bothered. Also that he does not have time to listen to the all this and he will only refund the money in 3 months time. My complain is, how can I am expected to apply for a refund in a period of 72 hours when i am nto in Delhi to apply for a refund. When a train got cancelled by railways themselves, is it the responsibilty of railways to process Automatic refund to the passengers. Will they will bear the interest to the money we paid to them.

Can someone please help me in getting my refund back on time.

Please refer to the mail below **********************************

Dear Customer,

Thanks for showing interest in our site.

PNR Number [protected], [protected], [protected], [protected]


In this case we are forwarding your case to railways for the TDR process. Railways will check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credit to your same account.



PNR Number [protected]

This ticket has been already cancelled.

Thanks & Regards,
Deepak
[protected]@irctc.co.in
www.irctc.co.in
----- Original Message -----
From: anju bansal
To: Indian Rail ; Indian Railways
Sent: Sunday, June 29, 2008 2:12 PM
Subject: Refund Due to Train Cancellation ***** URGENT*******


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Hi There

Due to the Cancellation of the Train JAT GARIB RATH, train # 2471A, please refund the full amount for the below tkts asap and confirm.:

Pnr Number [protected] Transaction ID 50711589 Amt : 1377.00, ICICI Card
Pnr Number [protected] Transaction ID 47949621 Amt: 923.00, Amex Card
Pnr Number [protected] Transaction ID 47800877 Amt : 2400, Amex Card
Pnr Number [protected] Transaction ID 47671471 Amt : 1497.00, Amex Card
Pnr Number [protected] Transaction ID 47669923 Amt : 2734.00, Amex Card
Total 8931.00


Anju Bansal
Mob. [protected]

I would like to bring to your kind notice regarding the poor maintenance and hygiene of the bogies of Rajdhani Express running between New Delhi to Guwahati.

I was traveling in the Coach No. B-7 berth no. 1 & 4 of the Rajdhani Express left New Delhi on 6th March 2008 against my AC three tier ticket No. [protected] against P.N.R. No. [protected]. First of all the cleanliness in the bogie was not perfect and the aluminum clamp fitted with the middle seat for the latches was loose causing the injury on the head of the lower berth passenger. The latches of the toilets were not perfect and nobody came for cleaning the bogies between New Delhi to New Jalpaiguri.

Secondly, there were rates and cockroaches running from place to place inside the bogie causing inconvenience to the passengers. Even the rates cut my bag from two three places and some garments kept in the bag of a fellow passenger on the seat no. 2 which were kept under the seat. This has caused me a financial loss and mental harassment.

I am at a loss to understand the reason for such nuisances inside the coaches when the railway advertise and promise for the comfort of the passengers.

I shall be glad if the conditions inside the coaches are made traveler friendly instead of putting big advertisements in the leading news papers and magazines regarding the so called comfort in Indian Railways.

R/Sir,
We are travelling by Flying Ranee(Train no:[protected] by Ladies pass holder Coach daily. Many ladies are travelling from Valsad to Mumbai Daily, more than 1000 ladies daily travelled by this train in Pass Holder Coach which is very half coach i.e 4 compartment coach.
Many times it chaged and comes handicapped coach is of 2 compartment Coach .
Toady 05-July-2008 there is handicapped coach so that we faced much problem and to change that coach we have to go everytime Mumbai Central and for that we have to pay half day leave.
Please consider this request and if possible give us full coach so that ladies can travell comfortably.
Day by day College girls and working womens are more in travelling so change the coach to full coach
Or else atleast you should take care that coach should bot be handicapped coach, that is too small for us

Thanks & Ragards
Vaishali Sindekar (Palghar, Dist: Thane)

1. tatkal seva is to serve immediate reservation but how this seva shows waiting list status if the passenger pay extra for htis service.
2. at the time of journey railways staff t.t.e. and inspectors take money from the passenger to provide rooms in the trains.
3. undiscipined maintanance of railway trains passengers and routes.
4. tatkal seva is very bad to feel a reservation in train but a type of earning of money from railway staff.

Dear Sir,

This is regarding the train No. 6326 which departed from Thiruvananthapuram to Indore on 28/06/2008.The last stop they filled water in the train is Channai. They could not fill water in Ballarshah so they promised to fill water in the train Nagpur.At Nagpur they instucted to the staff to fill water in ths train throgh public address system of Nagpur station, but nobody filled water.The train left Nagpur without water.They again promised to fill water in Itarsi, but who will bother to fill water in train 22.30 hrs.

I had booked a ticked of 9038 - Avadh Exp. for Khuchroad to Bandra Terminus. Other details are as follows
Journey date 28.01.2207
PNR No. 243.5383618
Ticket No. 42319151
Reservation Status S/2-66
Class of Travel II SC
Total Fair Rs.276/-
As on the day of travel, train was late by 6 hrs., I deposited my ticket at 22.40hrs
TDR no 370807 on 28.01.2007.
On 14.04.2007, I received refund order No. CRFC/1078846/2/2006 dated 07.03.2007 for only Rs. 139/- this is 50% of fair only, infect, as the train was late by 6 hrs. 100% fair has to be refunded.
I have collected Rs.139/- from Vadodara Station with protest, I had also written a letter on April 18, 2007, to
The Chief Commercial Manager (Refunds), Churchgate, Mumbai.
This office did not bother to reply me. And the remaining refund of Rs. 139/- is not still paid.

when i went to darbhanga station to get ticket i saw lots of missarrangement at ticket counter for ladies, men were not allowing ladies to get ticket at ladies counter and even men were eve teasing ladies. when i complain to GRPF they said to contact station supridendent. when i reached there he was absent. i contacted asst. station master he said he cant do anything.what a funny situation were there and how unsafe our women r. and what a answer of railway official.i got some pic for press and higher railway authority.

Around 1 lakh people in chennai are going to office through trains, chennai- arakkonam is one of the important highway in local rainsof southern railway, . around 10000 people of the great sriram engineering college, bajrang engineering college, st peters etc are travelling by trains daily to the colleges, during the peak hour it is always in huge rush ti entrain or detrain from the train, it will be better if atleast minimum of two to three trains from beach to tiruttani and central to arakkonam is running in every five minutes with 12 car compartment round the clock to serve the passengers well, , , , , , , ,

To.
D.R.M.
S.E.C.R.
bilaspur (c.g.)
Sir/Madem
railway ka ek employee name Thakur Ramani (Rinku) jaisa naam uske dwara logo ko bataya gaya hai jo ki Raigarh (c.g.) me posted hai uski post ki jankaari nahi hai uski yeh anukampa posting hai.uska mobile no.[protected], [protected], [protected] hai wah railway ka employee hone ke baad bhi khud apna ek kaam karta hai jisse railway anjaan hai wah ek chain marketing company chalata hai jiska naam power of 20-20 hai jisme yeh logo se paisa leta hai aur unhe jyada paise ka lalach dekar logo se paisa leta hai kai anpad garib logo se yeh kahkar paisa liya hai ki ek railway ne scheme nikali hai yeh paisa usi me jama karenge to jyada paisa milega par logo ko koi paisa return nai kia logo ka bahut paisa kha chuka hai yaha tak ki yeh railway ki noukiri se bhi bahut dino tak gayab rahta hai aur apna yeh kaam karta hai iske alawa bhi yeh kai illegal kaam me sanlipt rahta hai yeh railway ke naam par aam janta ko thug raha hai jisse railway ki saakh par batta lag raha hai yeh sab raigarh ke adhikaari bhi shayad jaante he par koi action nahi lete isne jo company kholi hai uska office kosta para, near of gurunanak public school raigarh(c.g.) me hai aur iski website www.thepowerof20-20.com hai.meri D.R.M. mahoday se nivedan hai ki is par turant action lenge aur aam garib janta ko lutne se bachayenge.

I have brought a general class ticket no[protected] on 28th June2008 from Danapur railway station ticket counter.for journey from Danapur to Buxar by Lalaqila Exp.Train no- 3111 as soon as the train arrived I asked the T.T.E. to convert my ticket from general to sleeper class.I was told at the enquiry that my ticket will be converted in train by T.T.E to sleeper class.When I contacted to T.T.E of train at Danapur railway station.
He took Rs 150 from me for the cause but didn't give me reciept.When I asked for the reciept he misbehaved with me.I can easily recognise that T.T.E. if called to do so.This problem must be redressed .to maintain the image of Indian railways.

I have booked e-tickets having the following details:
PNR No.
1. [protected]
2. [protected]

Unfortunately both the trains got cancelled due to Gujjar and Sikh agitation respectively. The tickets could not be cancelled due to ' chart already prepared' message. I sent an email to etickets @irctc.co.in and got the reply that the matter has been forwarded to the Railways and it may take 90 days or more for the refund if any.

My submission is that why e-ticket passengers are being penalised for no fault of theirs. I request you to kindly give a serious look into the matter. I am enclosing the correspondance with [protected]@irctc.co.in for your reference.

CORRESPONDANCE WITH [protected]@IRCTC.CO.IN
Dear Customer,

Kindly note that your train is not marked as “CANCELLED” in PRS due to floods, accidents, breaches etc. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.

Regards,
Amit Rana
[protected]@irctc.co.in
www.irctc.co.in
----- Original Message ----- From: UMESH JAIN To: [protected]@irctc.co.in Sent: Wednesday, June 25, 2008 9:37 PMSubject: cancellation of the e-ticket
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Dear Sir,



Please note that my family was supposed to travel from Ludhiana by Paschim express (2926) on 25.06.2008. The Train has been cancelled due to sikh agitation in punjab. But the ticket is not getting cancelled due to chart already prepared message.



The details of the ticket are as follows:



PNR No: [protected]

Paschim Express

Dated 25.06.2008.



I have been tracking the train running information since morning and have found that the train running status was being updated religiously from station to station by Railways even when the train was stranded at the starting station. Perhaps this was delibrately done to prevent passengers to cancel tickets.



Earlier also the similar incident has happened with me on 28.05.2008 when the train was cancelled due to Gujjar agitation but the ticket could not be cancelled due to the same reason mentioned above. The PNR No of that ticket is [protected].



I am really pained to state that the government controlled entity like Railways is resorting to such manipulations and duping innocent passengers of their hard earned money.



Please arrange to refund the money for the tickets with the PNR Nos. mentioned above at the earliest.



I will wait for one week and thereafter lodge a complaint with the consumer court and at the same time will get this information flashed in all the leading websites / newspapers.



Umesh Jain

sir,
on24th jun 2008 at 7.0 p.m, i approached koramangal booking office of indian railways in bangalore for booking 2A berths for self and my wife.we both are senior citizens. i submitted the duly filled-in reservation form for allotment of two births under LOWER BIRTH quota for which we are eligible.before and after visiting the said booking office, i verified availability of such births on the net and found two births are available.the lady clerk on duty at counter no.4 refused saying that no booking under lower birth quota is possible whereas the websites of railways and irctc clearly show a provision.
will the railways take suitable remidial action to avoid such inconvenience to senior citizens in future?

sir i had send my house hold items my parcel services from vasco to vizanagaram by Amrawati exp 2848 on 17th Jun 08 vide bill no 583951 dated 16th Jun 08, the items were loaded in vasco station only after i paid Rs 300/- to the kullies in parcels office otherwise they refused to load the items in the train.
Out of total 07 packages including one bike, only 03 packages were unloaded in vizanagaram without any reason.

sir i m working in indian navy at visakhapatnam and its not pheasible for me to go to vizanagaram every now and then to confirm weather my items have come or not. i m suffering here along with my family and staying as an ancient man without household items.

sir its my kind request tht my items be send to vizanagaram at the earliest and put an end to my families sufferings.

Bike booked thru parcel service not delivered even after 10 days.
Hi,

I have booked a parcel (A Hero Honda CD down) thru railways parcel service on 13th June2008. (Bill number B 152565) at Ballia(bui) Railway station. It was to send from Ballia to Delhi (dli)
but till date i couldnot delivery. So please conforme the current status.


Thanks
Arun Kumar Singh

Dear Sir,
I used to travel, local train/intercity ( Faridabad to New Delhi) daily. Some time back there were 2 ladies compartments in Intercity exp. from new delhi to Agra. in the evening (18:00).Now suddenly, only one compartment has been put, which is becoming very difficult for ladies to travel.( as this is the peak time and lots of Rush, ladies have to leave this train, other EMUs are not running on time, Ladies reached home very late). and lots of gents are mishaving with ladies, police men also not listening or hearing complaits of ladies on the way..
Our requests is please do understand the problem of ladies and do something for safe journey for ladies...

Thanks

our request is please do understand our issues and put 2 compartments again in agra-intercity exp.