Indian Railways Complaints & Reviews

I tried to book tickets from CST Mumbai to Dharmavaram Jn for me and my wife on 24 th May, 2008 for Journey on 7th July 2008 on your website irctc.co.in.We both being Sr. citizens I requested to allot lower births for both o[censored]s since there were 38 births(out of total 46 births in AC 2 tier coach) available at the time of online booking.Payment was made through my credit card.I received message of failed transaction.I enquired on IRCTC phone no. and was informed that failed transaction might be due to communication error.I tried again with request to allot at least one lower birth.Payment was made but again there was failed transaction msg. though my credit card a/c was debited twice.
At Third time booking attempt I did not ask for preferential allotment(ie any lower birth) and the ticket was booked with allotment o[censored]pper births for both o[censored]s whereas your website clearly states that a Sr. citizen is preferentially allotted lower birth when available at the time of booking.

I fail to understand that why I was allotted upper births, though being sr.citizen and availability of at least 6 lower births at the time of booking.

All my communications(4 e-mails) with IRCTC failed to explain the reason of faulty system and they have disowned their responsibility.

I hope to get satisfactory reply from you.If you can not, Please give me the name address of authority which can..

--
ardesai

Dear Sir

My name is Manish Arora i was travelling from delhi to renukoot by Jharkhand Swarna Jayanti Express with a ticket status RAC seat no 15 Coach No S 10.The official incharge for the coach was Mrs Shiyana Begum travelling from Delhi to Kanpur my PNR No was [protected] ticket no 35688494 there was more than 7 seats empty inthe coach as per rule the emty seats has to be given to passengers having RAC status but the official on duty has allotted seats to the persons carrying general tickets by taking bribe.
I requested her to allot me seat as i was suffering from fever still she asked to pay me 200 Rs.for the seat the whole night i have to suffer because of her.

I need help from your side waiting for your earlieast responce

Thanks & Regards

Manish Arora
Main Road Hindalco
Renukoot
Dist Sonebhadra 231217
Mobile No [protected]
UP

Dear Sir,
There is no availability of TC in train no 9110- Gujarat Queen, since long in reservation compartment ( 2nd Sitting). Because of that the reservation passangers faced lots of problem with unreserved people who is made the copartment like general compartment. Whats a meaning of reservation? and What kind of management is this who doesnot provide TC for smooth management and conveniency for passanger and mainly- old age and kids. Its surprised to me once I get information for TC from first class compartment of same train that this train doesnot have TC for 2nd class and his duty is limited upto first class. The railway should act fast, regularly and stricly to provide basic amenities for reservation passenger which, the ministry is shouting everytime at the time of budget in parliament. Now its a time to react to proove the reality rather than assurance to maintain a trust between Indians and administrators.
I hope for effective steps and management very soon.
Thanks.
Dr Rajesh Thosani-Chief consultant, Wockhardt hospital, Surat.

I was travelling from Howrah to Chennai on 20th September having a e-ticket & the TT charged me fine of Rs 747 for not showing him proper identity proof although I had proper identity proof with me.
Moreover I had only Rs 550 with me & so I told the TT that I don't have the money but have ATM card with me, and so I requested him to give me some other options to pay the fine. But he gave me only one suggession, that is to borrow the money from somebody.
I don't want that some one faces this type of problem which I have faced.

Dear sir/madam
i have booked one ticket for 2 person secendrabad jn to pune jn (1020 konark exp) for the date 12 june(3tier AC), on 26 may2008 online through www.irctc.co.in at 12pm today. due to some error in irctc i didnot get the TICKET but money was deducted from my sbi accont amount of 1387rupees and i didnot got the ticket . iam sending u my sbi acc. ([protected]), VIJAY KUMAR SINGH transaction .

plz REFUND my money as soon as possible.

Date (Value Date)NarrationRef. No.DebitCredit
26-May[protected]May-2008) POS PRCH
[protected] [protected], 387.00

thanking u sir/madam

from VIJAY KUMAR SINGH

sir,
my train amravathi express(2847) was cancelled on 19th june because of track failure.I was handled a TDR and no other document was provided by the officials.i returned the filled TDR in 2 -3 days through speed post.my ticket and pnr no are
[protected]
[protected]
till today i havent got any refund or any kind of information regarding this topic.i want to know what is the time perion in which i will get the refund and what are the formalities i have to perform if there are any to get my refund

This is regarding the problem I and many others face while travelling in unreserved compartment in morning train from Pune to Mumbai on Saturdays( Sinhagad Express). Some beggars occupy the seat in unreserved compartments and demand money from people who want to occupy the seat, they cover the seat with their belongings and take Rs.10 from people who dont get seat in the compartment. This beggars are not the culprits they act on the whims of some other people on the station and may the police are also involved. Kindly consider this as a serious issue, where people have to shed money inspite of purchasing ticket in a train which is run on their money.

In Danapur-Sahebganj Intercity Express (both up and down trains), un-authorised students in large number often enter in the A.C. Chair car between Bhagalpur and Kahalgaon stations and they do not allow the genuine bonafide passengers to sit on their seats. Great harrassment is caused to genuine passengers of A.C.Coach.Nobody from Railway side is there to help the passengers and prevent the un-authorised so called students from entering the A.C.Coach.Will the Railway Authorities take care of this problem?

I had the misfortune of travelling by II AC - 2 tier - Seat 44, on the 8th of Sept. '08 from New Delhi to Chennai. And right from the word go the experience was bad. Firstly the seats were full of dust. Ask the coach attendant for the Sweeper (Safaiwalla) and he says, sorry Sir, We will clean it tomorrow morning. Why was not the coach swept and swabbed clean in the first place, ofcourse the answer is that the contract staff engaged in Delhi are useless. Moreover the fan in the said seat could not be run because of screeching sound that it created and hence we had to switch it off. And the worse was yet to come... come night there are the cockroach eclairs for you, me, all o[censored]s including our Hon'ble Railway Minister, who perhaps hardly ever travels by these trains, perhaps the 2nd AC is for the poor rascals who can be fleeced for no reason. Trust me its cockroach cockroach and all other insects, a biologists haven to be in the 2nd AC. Hey this is not the fate of some halthu falthu train its supposed to be a train where they charge you superfast charges for no reason. Ofcourse a week ago I had another experience of the cockroaches and other insects all over...that was in the Ghulab Nawaz Express while I was enroute Jaipur to Delhi. God my me looks like the Indian Railways have decided to give us lessons in cockroach management! Yet another feather and subject for our Railway Minister to address students from Harvard...Cockroach Management!

To,

The Additional General Manager

Director of Public Grievances

Western Railway

Churchgate, Mumbai

Subject: Complaint regarding problem faced during travel in Train - CSTM CHENNAI EXpress (Train no. 1041) dated 14th September 2008 from Mumbai Dadar to Chennai Central.

Respected Sir,

With due respect we Citizen of India and patronised...

Hi
Myself Babita Yadav a software Engineer in kolkata .My House is in Durgapur and every Monday morning i come to Howrah By AGNIVEENA EXPRESS(3035).Form Burdwan Station in Ladies Bogies some daily passenger(Ladies) come and start using their Dadagiri like if any one sit in the passage between two doors by using paper they start abusing them.their logic is that form last 18 years they are regular passenger so they might do anything.On 15/09/08 one lady went to Bathroom and when she came the daily passenger didnt allows her to go to their sit as they all sit there and told her when Liluah come you would go to your seat using another.That lady stand their for half and hour and start crying after that when some passenger including me start opposing this they start abusive language like "Choti diye muk lal kore debo etc".

I want to know i[censored] cannot do anything on this topic that it might cause some big violance one day.

Babita Yadav
Durgapur-5

Dear Sir.
Recently railway has increased nine seats in railway sleeper(2nd) & ac 3tier coaches by the side berths.It is very uncomfortable & suffocating to lie on extra beths.you not get air & a fatty & old men have to face much difficulties in getting in these berths.As the berth increases coaches get very crowed and there is also prolem of space in keeping luggages of extra person. This arrangement may be suitable...

I am travelling from Coimbatore to Cherthala with my family in Rapti sagar express. Due to heavy rush at railway counter instead of 2 full fare and 2 half fare, i took 4 full fare ordinary tickets by mistake.Usually we used to upgrade the same to sleeper in the train itself. Upto Palakkad TTE was not available in the compartment and as this is a general practice we have even upgraded the tickets at last station.From palakkad, one lady Railway sqad member inspected our tickets and charged Rs 325 x 4 nos for ticketless travel. Later by knowing the real reason they reduced the amount to Rs 325. As we were returning to Cherthala after celebrating Onam at CBE with my brother i was hardly bearing Rs 600 in my purse. As you know my credit / debit cards will not be able to get a mineral water or snacks for my kids. Now am sitting in the nearby local compartment and writing this mail.

As this can happen to any one, i would like to know the sin i made in this context.
Usually when we appraoch the TTE for ticket upgradation, they used to ask us to occupy any seat first and the upgradation can be done when they inspect the compartment.
What would be the suggested mode of legal upgradation in a running train?
She was suggesting me to roam here and tere for TTE for ticket upgradation by leaving my wife and kids in the Compartment, is it ethical?

More than the money lost, i really feel pity about my helplessness for bring some joyful moments to my family and even my kids feel that i was punished for ticketless travel.

please help me to get justice if am 100% right

Sreekumar.R

Dear Sir,
I had reserved a ticket from Bhusawal to dadar of amritsar-Dadar Express (Train No. 1058 A) of 08th sept 2008.the scheduled departure at bhusawal was at 18.50. I enquired on 139 service of Indian Railway @ 5.00 P.M on 08 sept 2008 and it was informed that the train was running late by3 hrs 18 minutes. This was also confirmed repeatedly on the same day at @ 5.35 p.m., and 8.30 p.m.and the same status was replied by the attendants on 139 services. The local station enquiry no. (Tel. No. 222369) was not responding for a long time. When attended by some officer @ 8.30 P.m., he asked to contact 139 for enquiry and refused to tell the status of train. Finally I reached Bhusawal station at 8.45 p.m. I was shocked to know that the train had just departed from station at @ 8.30 P.M. The status on manual board at station was showing the status of train at 1Hr. 45 min. late.
The railway staff at station counter advised me to cancel the ticket and register complaint with dy.Stn manager © .Accordingly, I cancelled the ticket and registered complaint (Ticket PNR No.[protected], complaint No. 13) at 9.10 P.M. I again tried to verify the status of train on 139 service in the presence of Dy. Stn. Manager(C) at 9.35 p.m.and their reply regarding status of train was surprisingly the same I. e., 3 hr-18 min late. The attendant also informed that the train would be available at 9.58 p.m. at Bhusawal station. This has resulted in financial loss as well as mental stress as I missed the train due to misguidance of 139 services and to travel in packed unreserved compartment of another train for whole night journey to Dadar.
A lot of questions need to be replied by Railway Authority.
(1) If Railway enquiry system is integrated, who is responsible for updating the schedule?
(2) Whether Railway can compensate the loss incurred to passenger due to incorrect information given by them and to what extent?
(3) What actions does railway take in such cases?

I am a regular commuter of railways and use local between Shahibabad to New delhi. The time of travel from Shahibabad to New delhiis around 25-30 minuits. Every train in this route is full and thousands of commuters daily. But these trains are very impunctual and normaly late. Thes trains normailly are 10-15 mins late and espacially the trains in morning from Shahibabad to New delhi reach New delhi around 40-45 mins. Due to this the commuters are reaching office late daily and thus are facing many hardships. Can you help the thousand of commuters by atleast ensuring the trains maintain the times.

I can't get the shopping mall facility through axis bank for booking railway e-ticket for transferring fund to irctc.

I booked a III Tier AC ticket from Lucknow to Haridwar on 28th Aug'2008 in Train No. 4265, Name: Janta Express ( Varanasi to dehradun).
I was allotted B1 15 and my friend (Mr. R.B.Vats) B1 16.
Although it was a AC coach but the cleanliness was poor. There were cockroaches all over the coach and the bedding provided was also littering with insects.
When we and other fellow passengers complaint about this to the TC and Cleaning Staff no satisfactory answer was provided.
Also, one f the co-passengers was eating his dinner when suddenly due to this cockroach menace he vomited, which added to the already poor situation of coach.
It took more than 1 hour for he cleaning staff to clean that and the journey in that environment was pathetic.
I and my colleague couldn't sleep for whole night and the mental and physical ordeal through which we passed is irreversible.
It is requested that Railways should thus pay us adequate compensation and full refund of tickets.

i bought a ticket to and fro pune -miraj...giving very clear written instructions of the need of a lower birth( as i am 6ft 2 inches)... i was not given or even informed before the printing of the ticket and given a side upper birth ... on demanding at the counter itself, the tickiting athority refused to change it inspite of it being his mistake( i had previously checked that the train had 300 vacant seats available) on informing the supretendent i was told to and i cote" adjust with the tc on board" ... this is the state of affairs in the indian railways...
i would like to take action against the ticketing athority ...and would like some one to guide me in doing so...

Dear Sir,

I travelled from mumbai to coimbatore by Lokamanya tilak Express which departed from mumbai on 22.08.08 at 22.30.

My ticket number is 88248442. The train number is 1013.

water was not available in the toilet in S5 coach from Anandapur Station.

We arrived bangalore and expected that the water will be filled in this station. But till the last minute of the departure from Bangalore, the water was not filled and the TTR came to our coach and we informed him.

The train has just started to move and the TTR pulled the chain to stop the train.

Afterwards the water filled and the train started to depart with 30minutes delay.


We were suffering lot from Anandapur Station without water in the tiolet.

I would like to register a complaint that why it is not checked by the concern respaonsible people at every station or whatever be the stations identified for filling water.

I hope this content is forwarded to the correct place and the necessary action taken at the earliest. I am a frequent traveler on Konkan Railway (KR). I travel frequently between Mumbai and Goa. I prefer to travel via rail as it offers much better facilities as compared to road travel.

The purpose of this mail is to bring to your attention the poor service of the 2051/2052 Jan Shatabdi Express. To tell you the fact, I was more than impressed with the service of this train till the middle of 2007 as it was the fastest train on the route and always on time.

However, in the last 1 and a half year travelling by this train is more of a waste of time. This train is never on time in the normal season nor in the monsoons. I agree the KR route has the biggest limitation of being a single track route, but it is a pity that it cannot run a Shatabdi on time.

As per the Indian Railways, the Shatabdi and Rajdhani trains are the pride of the nation. But it is fair to say that the 2051/2052 Mumbai-Madgaon Jan Shatabdi is a disgrace to this fact. The Jan Shatabdi represents quality, but where is the quality when you see this train stop to make way for Passenger, Goods and Mail/Express trains on a daily basis.

Recently, I travelled by this train to Goa on 15 August and returned back via the same train on 17 August. On 17/8/2008, I boarded the train at Panvel. The train is always on time at Panvel and departs at 6:38 in the morning. But it stops daily at Somatne station to make way for the Roha-Diva Passenger train.

On 15/8/08, it stopped at Somatne for around 10 minutes. Later on it stopped at Diwankhavanti station for around 5 minutes because of the Ratnagiri-Dadar Passenger train. Again it stopped at Khed station for another 10 minutes for the Ernakulam-Hazrat Nizamuddin Mangala Express to pass. Later on it again halted for 5 minutes at Anjani station for no reason at all.

The train went uninterrupted from Chiplun to Ratnagiri and passed the 6346 Trivandrum-LTT Netravati Express at Nivasar station. Then it stopped for 10 minutes at Rajapur Road station to make way for the Madgaon Diva passenger. Again it halted for 7 minutes at Nandgaon Road station to make way for the 0104 Mandovi Express. It went uninterrupted till Kankavli, where it had an operational halt for 2 minutes. However, it halted for more than 5 minutes as a goods train had to pass. Later on at Kudal, it halted for more than 30 minutes to make way for the Trivandrum Rajdhani. It again halted at Sawantwadi Road for a few seconds for no reason at all. Finally, I reached my destination at Thivim at 16:30 hrs, which is a delay of more than 1 and a half from the scheduled arrival time on paper.

I need to know what needs to done to address this issue. The fares of the Jan Shatabdi are higher compared to normal trains. For example, a Second Sitting fare from Thivim to Panvel in the Mandovi Express is Rs 140/- whereas the Jan Shatabdi charges Rs 177/-. The fare for the same distance on the Madgaon Diva passenger is around Rs 80/-.

It seems that the Konkan Railway and Central Railway are giving preference to normal trains rather than the Shatabdi. Currently, the signals of the entire route belong to the Trivandrum Rajdhani, which is a good thing. But isn’t it correct for me to say that the Jan Shatabdi should come second to the Rajdhani and preference should be given to it over the other normal trains? Currently, all passengers of this trains are overcharge for the poor service rendered. This train has only 2S berths. Considering the fact that it takes 12 hours to reach it’s destination, I feel it should have Sleeper Class berths as well. As this train takes such a long time to reach it’s destination, the only people benefitting from the delay are the catering guys, who make abnormal business.

You may say that the train is delayed as it is the monsoon season. But this train was never to time during the normal season as well and used to reach back in Mumbai the next day.

Sir, please forward this mail to the relevant department as urgent action needs to be taken in this regard.

I would appreciate if you could reply back to me.