Indian Railways Complaints & Reviews

This is regarding E-ticket conformation in A.P. Express on 28-09-08.
My name is satyanarayana I have reserved E- ticket on 19-09-08 one ticket from Sc to NEW Delhi. It was in weiting list 75 on boarding date it came to 25 so i could not able to travell by reservation I buy general ticket and I have travelled in general.
but one of my friend He booked E-ticket on 26-09-08 for same train and same distination, his ticket is conformed his berth no is 36 B1. I have writen a mail to Indian railways regarding this but they are not giving reply. how can I get jestice for this kind of problem.

Many times when i want to print the ticket of the already booked ticket, the site does not open. In such cases it becomes very inconvinient and not sure of what to do. The print out of the same should be sent in the mail along with the payment details

- Kiran

Recpected Sir/Mam,
I had given a complain few days back that i have not got my parcel, and railway is not taking any responsibilty for it.I would like to tell that i have got my parcel but all my material is damaged and is desstroyed which is of no futher use. When i complained regarding this no body is taking responsibility. So who is responsible for this damage??? whom should i blame?? where should i complain???
I hope w response from your side.
Thank You

IRCTC

By mayank jain, a few seconds ago | Country: India
Railways is now not for the general people.they are now the hot pockets for the some MNC.

Railways has declared from now
1.only packed food would be avaialble at the railway station.

it means now a middle class family can't take meal at railway station
as packed food is
(a) very costaly
(b) packed food is not fresh one


so just becoz of the monopoly of railways a simple man would have to
be hungry, this is ridiculous

2. there would be no cooking at railway staion

(a)Think about the employment of thousands of vendors at the railway
station.now what would they do?

But who cares?

(b) Every place has some speciality like PETHA OF AGRA
now after some time people would forgot all these things

(c)and the people would take JUNK FOOD

3. NOW the railway would allow only two water bottles at railways
(a).kinely (b). aquafina
(a) if railways not allow aother water bottles which have ISI MARK
then why indian Government provide the ISI MARK.
(b)just becoz of the monoploy of big mncs indian people is forced to
take things which is not right

NOW TELL ME WHEATHER THE RAILWAY IS FOR GENERAL PUBLIC OR FOR THE HIGH SOCIETY

Sir,
I am posted as Senior Pediatrician consultant, in a Govt.Hospital, K.P.M.Kanpur and I am at the verge of retirement.I went for "TATKAL" reservation from LKO-PUNE Exp. on 17-06- 08 at 7A.M. over the Cantt. side reservation window which was unmarked but was beside the window no.859.Now.at about 10 mints to 8, Madm.P.Dixit came and atarted the preparations for reservaton.During the whole 10mint's time she noticed many a time that I am at no.1 on the window although the que was growing further.Now exactly at 8A.M. as she lifted her head an young agent behind me thrust his hand from my back and shouted that he was first .As, he was an agent and a regular visitor and 0fcourse, must be obliging her, she took his form first.When I objected, she shouted at me very rashly and said "I know, who is first in que, keep quite otherwise I will throw your form.I had no option but to say o.k.do his reservatoin first .She did his reservation first and so I lost mine instead of waiting there in que for the last one tiresome hour for my age.
I therefore, request please to take some sten action against Madam.P.Dixit so that so that senior citizens may not to be put to harrassment and humiliation.I hope sir, that you will definetly take some action to weed out such elements who are gnawing the railway's reputation.Please also do some thing to break away the nexus of railway staff and agents.Be it known to you sir thatthe Dainik "HINDUSTAN"has revealed the so called nexus between the two in it's to-day's editioni.e.18-06-08. Thanks.
Sincerely--
keshav

I booked an e-ticket through irctc and the pnr number of the ticket is [protected]. I initially booked 4 tickets and later on i cancelled one out of 4. Today when my parents were traveling through the ticket, a TTE came and said all the 4 tickets are cancelled and the money has been returned to the card. When i checked the pnr status online it showed me that 3 seats have been alloted to my parents(couch SE1 and seat # 57, 58, and 60). I spoke to TTE through mobile phone(which my parents were carrying) and he said all the tickets are cancelled. I said please check in the chart and he said "I have given those seats to some one else and if i have some vaccant seats then only i will give seats".

I paid the full amount whatever i was suppose to pay then how you guys can trouble passengers.

I called up 139 and explained the whole scenerio and asked them for an immediate help but they said they are help less.

Respected Sir/mam,
I we are running our school and we carry school materials trought train. This time when I was travelling from LTT (MUMBAI) to TALCHER(ORISSA), I had booked my parcel in lugage, my reciept no is-B 726474, B-726582.When i reached my destin that is Talcher, i asked for my parcel but i was said that the door is unable to open and you can collect your parcel from Bhubeneshwar the next day. And the next day when i approched for my parcel i was again sent back telling that it is misplaced and they are not responsible for it. They are now asking us to wait. FOR HOW LONG SHOULD WE WAIT? AND WHEN WILL WE GET OUR PARCEL? When we asked for any contact number they denied, our place is 25KM far. Do we need to go every day in search of our parcel? We are now asked to go Bhubeneshwar for further enquery of our parcel. IS THIS THE FACILITY GIVRN TO THE CUSTOMERS??? We were asked to approach CBO(CHIEF BOOKING OFFICER), we did so but he is also on leave from Wednesday to monday and it is said that no other person can help us. So till how long we have to wait? is only one person to look at our problem?is this a manner to behave with customers?
We are waiting for quick response to our this complain.
THANK YOU

To,
General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.

SUB: DELAYED IN RECEIPT OF BIKE
My self OJAS.K.MEHTA, I had booked my motorcycle to be dispatched from Baroda Railway Station (BRC) to Mathura Railway Station(MTJ) on 20th August.08. The Receipt No. is P960377 dated 20/08/08, which is sent to Mathura by Firozpur Janta express (9023 dn.) on 20.08.2008, Coach No. 977270 (SLR), I have received this information from Vadodara railway parcel department.
But it has not reached it’s destination till date. I enquired at Mathura Railway Station (MTJ) Parcel deptt. Several times for last 27 days. They are indifferent towards the arrival of parcel. I gave them photo copy of my receipt and my mobile no. on my first visit, but during last 25days they never called me even one time during last 27 days I personally meet them more than ten times. Whenever I asked them about the where-about of my motorcycle they are just saying the same thing all the time we search for your vehicle and we inform you when your vehicle come.
I am working at I.O.C.L and I don’t have any vehicle and is far from my place and it is not possible for me to go Railway Station frequently and there is no system of communication through telephone from out side parcel office. Once I enquired to Deputy Station Master but he is not even to listen me and I am surprised by his reply he told me “why should I help you, I am not here to help you?” then I have to remind him that I am your customer I use your services,
I told him that it is not possible for me to come here frequently because it is far from my place and it affects my job, then he told me then what should I do???
No manner’s to talk with passenger by Deputy Station Master. I want a clarification from your side whether “Passenger query (complaint) is a time pass for railway?”
It has been more than 25days now. But unfortunately it is not delivered to me till date. I have several times enquired about this to railway authorities.
I am suffering much problem to non receipt of the same.
Here I attached photo copy of my receipt and I will be seeking favorable reply from you. I may be compelled to take legal action.
And finally after much harassment I got my bike exactly after one month on 20.09.08 that day I find flood light glass is broken and two side lights are also broken this is how INDIAN RAILWAY manage customer goods and earn profit.
One parcel office staff Chaubeji told me iwill call you when your bike come he called me on 20.09.08 and I have to pay 50 Rs. As damarage charges as they told me the was arrived on 18.09.09 but he called me on 20th, and at that day he is not even to listen me not even the Chief parcel supervisor.

OJAS.K.MEHTA
Mobile No:[protected]
Phone No. (H):[protected]
(O):[protected]
e-mail id:www.[protected]@hotmail.com

The menu on the railway site shows very low prices for their catering services but as and when we travel we have to pay atleast double for food. On complaint they say they dont have a menu and even the T C dosent help. On asking for complaint book they say they dont have it.

I was traveling from yestanpur to Jhansi by Karnataka Sampark Karnti Exp. on 27.09.2008 with waiting list ticket T.T.C. Mr. Ambar T.T.C. no - 594 had asked Ripees 300 for confirmation of seat but I did not give He burgen to me came down to Rs. 50 but I denied and he also refused to allot seat to me and infront of me he alloted many passenger with taking maney. kindly take action for the taking brivef.

sir,
i had a very bad day... today... i dont know whom to blame... off course... finallly came to the conclusion that it was my fault for not having booked my tickets in advance. But would like to highlight some few stunning and shocking things observed by me ...
sir i came to the platform of Guwahati Railway Station ...at around 05:05 am since i had to buy the tickets for Jan Shatabdi Express upto Dimapur along with my family. I was shocked to hear that the counter clerks announcing that the tickets are exhausted... I went to all the counters begging them for the ticket as i had to attend my office in diphu... it was very urgent... but to my dismay, evryone refused... saying that the tickets are over... even i could not get a waitlisted tickets... by that time it was around 05:40 am...dissapointedly i was talking with my family, when a porter approached me and asked me to come to the corner... One gentlemen came from inside the booking counter and asked me to fill up the requisition slip and give it to him along with Rs. 1000/- ( Rupees One Thousand Only), where as the original ticket cost is Rs. 102/-.. I was shocked to hear that and i refused for the 4 tickets and instead asked for one ticket 4 me so that i dont miss my office.. I was shocked to see him get the ticket within 10 minutes and that too the ticket was printed at 05:51am... Whatever, i rushed for the train at platform no 4 and took my family also comprising of my elderly mom, my wife and my niece thinking that the Ticket Collector may help me get tickets for them as well... I approached one of the T.T.E and he said u may get but u have to pay around Rs. 367/- thats twice the fare from originating to destination station plus some penalty charges normally implied for travellers travelling without tickets. But I was shocked further to see that the T.T.E was giving hand to hand tickets.. aorund 10 to 15 tickets... he issued from the platform itself that way...
Now my simple question is that ... WAS THE TICKETS REALLY EXHAUSTED AT THE COUNTERS OR ALL TICKETS SOLD OUT...IF SO HOW COULD I GET A TICKET AT A HIGHER PRICE????????? AND HOW COULD THE T.T.E ALSO ISSUE SUCH A NO OF TICKETS IF THE TRAIN WAS FULL BEFORE VERIFYING THE BOGGIES... .

Sir, i managed to reach my destination but i had to leave my family in the platform and they came later via Jorhat Special Express Train at 2:30 PM. I request you to kindly look into the matter and see that such incidents dont occur anywhere in India...

Thank you...

I tried to book tickets from CST Mumbai to Dharmavaram Jn for me and my wife on 24 th May, 2008 for Journey on 7th July 2008 on your website irctc.co.in.We both being Sr. citizens I requested to allot lower births for both o[censored]s since there were 38 births(out of total 46 births in AC 2 tier coach) available at the time of online booking.Payment was made through my credit card.I received message of failed transaction.I enquired on IRCTC phone no. and was informed that failed transaction might be due to communication error.I tried again with request to allot at least one lower birth.Payment was made but again there was failed transaction msg. though my credit card a/c was debited twice.
At Third time booking attempt I did not ask for preferential allotment(ie any lower birth) and the ticket was booked with allotment o[censored]pper births for both o[censored]s whereas your website clearly states that a Sr. citizen is preferentially allotted lower birth when available at the time of booking.

I fail to understand that why I was allotted upper births, though being sr.citizen and availability of at least 6 lower births at the time of booking.

All my communications(4 e-mails) with IRCTC failed to explain the reason of faulty system and they have disowned their responsibility.

I hope to get satisfactory reply from you.If you can not, Please give me the name address of authority which can..

--
ardesai

Dear Sir

My name is Manish Arora i was travelling from delhi to renukoot by Jharkhand Swarna Jayanti Express with a ticket status RAC seat no 15 Coach No S 10.The official incharge for the coach was Mrs Shiyana Begum travelling from Delhi to Kanpur my PNR No was [protected] ticket no 35688494 there was more than 7 seats empty inthe coach as per rule the emty seats has to be given to passengers having RAC status but the official on duty has allotted seats to the persons carrying general tickets by taking bribe.
I requested her to allot me seat as i was suffering from fever still she asked to pay me 200 Rs.for the seat the whole night i have to suffer because of her.

I need help from your side waiting for your earlieast responce

Thanks & Regards

Manish Arora
Main Road Hindalco
Renukoot
Dist Sonebhadra 231217
Mobile No [protected]
UP

Dear Sir,
There is no availability of TC in train no 9110- Gujarat Queen, since long in reservation compartment ( 2nd Sitting). Because of that the reservation passangers faced lots of problem with unreserved people who is made the copartment like general compartment. Whats a meaning of reservation? and What kind of management is this who doesnot provide TC for smooth management and conveniency for passanger and mainly- old age and kids. Its surprised to me once I get information for TC from first class compartment of same train that this train doesnot have TC for 2nd class and his duty is limited upto first class. The railway should act fast, regularly and stricly to provide basic amenities for reservation passenger which, the ministry is shouting everytime at the time of budget in parliament. Now its a time to react to proove the reality rather than assurance to maintain a trust between Indians and administrators.
I hope for effective steps and management very soon.
Thanks.
Dr Rajesh Thosani-Chief consultant, Wockhardt hospital, Surat.

I was travelling from Howrah to Chennai on 20th September having a e-ticket & the TT charged me fine of Rs 747 for not showing him proper identity proof although I had proper identity proof with me.
Moreover I had only Rs 550 with me & so I told the TT that I don't have the money but have ATM card with me, and so I requested him to give me some other options to pay the fine. But he gave me only one suggession, that is to borrow the money from somebody.
I don't want that some one faces this type of problem which I have faced.

Dear sir/madam
i have booked one ticket for 2 person secendrabad jn to pune jn (1020 konark exp) for the date 12 june(3tier AC), on 26 may2008 online through www.irctc.co.in at 12pm today. due to some error in irctc i didnot get the TICKET but money was deducted from my sbi accont amount of 1387rupees and i didnot got the ticket . iam sending u my sbi acc. ([protected]), VIJAY KUMAR SINGH transaction .

plz REFUND my money as soon as possible.

Date (Value Date)NarrationRef. No.DebitCredit
26-May[protected]May-2008) POS PRCH
[protected] [protected], 387.00

thanking u sir/madam

from VIJAY KUMAR SINGH

sir,
my train amravathi express(2847) was cancelled on 19th june because of track failure.I was handled a TDR and no other document was provided by the officials.i returned the filled TDR in 2 -3 days through speed post.my ticket and pnr no are
[protected]
[protected]
till today i havent got any refund or any kind of information regarding this topic.i want to know what is the time perion in which i will get the refund and what are the formalities i have to perform if there are any to get my refund

This is regarding the problem I and many others face while travelling in unreserved compartment in morning train from Pune to Mumbai on Saturdays( Sinhagad Express). Some beggars occupy the seat in unreserved compartments and demand money from people who want to occupy the seat, they cover the seat with their belongings and take Rs.10 from people who dont get seat in the compartment. This beggars are not the culprits they act on the whims of some other people on the station and may the police are also involved. Kindly consider this as a serious issue, where people have to shed money inspite of purchasing ticket in a train which is run on their money.

In Danapur-Sahebganj Intercity Express (both up and down trains), un-authorised students in large number often enter in the A.C. Chair car between Bhagalpur and Kahalgaon stations and they do not allow the genuine bonafide passengers to sit on their seats. Great harrassment is caused to genuine passengers of A.C.Coach.Nobody from Railway side is there to help the passengers and prevent the un-authorised so called students from entering the A.C.Coach.Will the Railway Authorities take care of this problem?

I had the misfortune of travelling by II AC - 2 tier - Seat 44, on the 8th of Sept. '08 from New Delhi to Chennai. And right from the word go the experience was bad. Firstly the seats were full of dust. Ask the coach attendant for the Sweeper (Safaiwalla) and he says, sorry Sir, We will clean it tomorrow morning. Why was not the coach swept and swabbed clean in the first place, ofcourse the answer is that the contract staff engaged in Delhi are useless. Moreover the fan in the said seat could not be run because of screeching sound that it created and hence we had to switch it off. And the worse was yet to come... come night there are the cockroach eclairs for you, me, all o[censored]s including our Hon'ble Railway Minister, who perhaps hardly ever travels by these trains, perhaps the 2nd AC is for the poor rascals who can be fleeced for no reason. Trust me its cockroach cockroach and all other insects, a biologists haven to be in the 2nd AC. Hey this is not the fate of some halthu falthu train its supposed to be a train where they charge you superfast charges for no reason. Ofcourse a week ago I had another experience of the cockroaches and other insects all over...that was in the Ghulab Nawaz Express while I was enroute Jaipur to Delhi. God my me looks like the Indian Railways have decided to give us lessons in cockroach management! Yet another feather and subject for our Railway Minister to address students from Harvard...Cockroach Management!