Indian Railways Complaints & Reviews

Hi,

This is in regards to H.T.T.C. - K. L. Mehra in Train #2903 Golden Temple from Ranthambore to New Delhi Railways station on January 20, 2008. I did not have a confirm ticket and had to come to Delhi in a hurry. Therefore, I bought a normal ticket and sat in the sleeper class. Thinking that I will pay the difference on the ticket in the train, as advised by the railway employee on the ticket counter. The H.T.T.C K. L Mehra asked me to pay Rs. 94 as the reservation charge and Rs. 250 as a penalty charge for boarding the train that was full. I was traveling in the day time between the 2 stations.

I would like to know if there is such a Penalty. If the fine is applicable then why did the T.C. did not give any receipt for that amount? There were 2 other people with me. We paid Rs. 1,020 additional on a Rs. 268 tickets. Can something be done about this and for the people who abuse the system.

Please advise.

Thanks

Ankur Lakhanpal

Dear Sir,
Please see my following mails.This is regarding refund od Money against cancelled Ticket.I would like to draw your attention.

Regds,
Chandrajit
[protected]------
From: Chandrajit Dasgupta ([protected]@hotmail.com)
Sent: Friday, December 14, 2007 12:43:22 PM
To: tdr ([protected]@irctc.co.in)
Cc: [protected]@irctc.co.in; [protected]@irctc.co.in; [protected]@yahoo.co.in

Dear Sir,
Till today neither we have received the refund nor have received any reply from you.I am copying here my last two mails sent to you for your ready reference.Please do the needful at the earliest and let me know the status.Already sent the required documents asked by you.Clearly mentioned here below.

Thanking you,

Your faithfully,

Chandrajit Das Gupta

My earlier mails here below:
===================================
From: "Chandrajit Dasgupta" <[protected]@hotmail.com> Add to Address Book
To: "tdr" <[protected]@irctc.co.in>
CC: [protected]@irctc.co.in, "chandra" <[protected]@yahoo.co.in>, "Basudeb Gupta" <[protected]@yahoo.com>
Subject: RE: Reply from IRCTC
Date: Fri, 30 Nov 2007 12:06:27 +0000


Dear Sir,

As per your asking I have despatched the "copy of Ticket Deposit Receipt of PNR along with covering letter on 22/11/07 through speed post ,Tracking no."SPEW[protected]IN" to the address mentioned by you here below.But till date we have not received the same.

Please do the needful at the earliest and let us know the status of the refund.

Thanking you,

With regds,


[protected][protected][protected][protected]
From: [protected]@irctc.co.in
To: [protected]@hotmail.com
Subject: Reply from IRCTC
Date: Wed, 14 Nov 2007 14:16:47 +0530


Dear Customer,

Thanks for showing interest in our site. Please send us the photocopy of Ticket Deposit Receipt with one covering letter and mention there in which address you have be submitted original copy of Ticket Deposit Receipt of PNR No[protected] our address is: -
To,
GM (Operation),
IRCTC LTD,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi-110001

So that we can issue reminder to concern railway for refund. As soon as we received, your refund it will be credited to your card account.





Regards,


Shiraj Ahmad
[protected]@irctc.co.in

Ph:[protected]





[protected][protected][protected][protected]
From: [protected]@irctc.co.in
To: [protected]@hotmail.com
Subject: Reply from IRCTC
Date: Wed, 14 Nov 2007 14:16:47 +0530


Dear Customer,

Thanks for showing interest in our site. Please send us the photocopy of Ticket Deposit Receipt with one covering letter and mention there in which address you have be submitted original copy of Ticket Deposit Receipt of PNR No[protected] our address is: -
To,
GM (Operation),
IRCTC LTD,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi-110001

So that we can issue reminder to concern railway for refund. As soon as we received, your refund it will be credited to your card account.





Regards,


Shiraj Ahmad
[protected]@irctc.co.in

Ph:[protected]

The tatkal reservation cost has been increased to the full distance. Even if you are travelling half the distance you need to pay the full distance cost. They have excluded some trains from this fare magic!! I dont know who is behind these policies. When I asked reservation counter executive, her reply was for most of the trains, the fair is for the full length travel.

I have booked an i-ticket in IRCTC online to travel on 7th of Oct 2007, but till date I didn't receive that ticket. They didn't even reimburse my money till date. I have raised many mails to IRCTC concerned officers they say it is still pending. Its just a PING-PONG game with the Railways, Courier people.

Chain of Mails:
Undlvd IRCTC ticket
CRM DEPT PRAVESH to me 10/5/07

Dear customer

This is with the reference of your IRCTC ticket which could not be delivered as your address was not traced… and provided contact no was also not getting. Hence, you are requested to please suggest or kindly contact

[protected] / 27846242 / 55323852 / 66323852 / Mobile No. [protected] / [protected]
[protected] / [protected]
Mr deep

Awb no : [protected]

Reference No. : [protected]
CONSIGNEE : Venugopal Madugula
ADDRESS : 31 oversease garden vampuguda
kapra
CITY : Hyderabad
STATE : Andhra Pradesh
PIN : 500062
PHONE : [protected]

Warm regards,
Pravesh Rajora

Venugopal Madugula to crm 10/7/07

Hi,

Please confirm for the cancellation of the Ticket.

Thanks,
Venu


Venugopal Madugula to crm 10/8/07

Hi,

Kindly confirm the cancellation of the Ticket, I am unable to see the status of the ticket.

Please do the needful

Venu


CRM DEPT PRAVESH to me 10/8/07

Dear Customer

Since your travel date is already over, pls suggest…

Warm regards,
Pravesh Rajora
(+[protected] / 32570995 / [protected]
mailto:[protected]@del.overnite-mail.com

Venugopal Madugula to crm 10/9/07

I made alternate arrangements for my travel, till date I didn't get the ticket to cancel. I request you to let me know the possiblities to proceed further.

Venu

"[protected]@irctc.co.in" to crm, me 10/9/07


Dear Customer,

First of all, please get the ticket delivered and then surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.

Prefer your claim for refund to the following address attaching the originalcopy of the Ticket Deposit Receipt:

General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
2nd Floor, STC Building,
1, Tolstoy Marg,
New Delhi - 110 001.

IRCTC will process the refund claim with the Railway Administration and
refund granted by the Railway shall be credited to your credit card
account



Regards
Rishi Raj
[protected]@irctc.co.in
www.irctc.co.in

>
>
> Dear Rishi
>
>
>
> Pls suggest the customer.
>
>
>
> Warm regards,

> Pravesh Rajora
> *+[protected] / 32570995 / [protected]
> mailto:[protected]@del.overnite-mail.com
>
> _____
>
CRM DEPT PRAVESH to courier, me 10/9/07

Dear Rishi

Today we have recd the ticket back from the destination, and is lying with
undersign, pls suggest the next course of action....


Warm regards,
Pravesh Rajora
(+[protected] / 32570995 / [protected]
mailto:[protected]@del.overnite-mail.com
"[protected]@irctc.co.in" to crm, me
show details 10/9/07


Dear Parvesh,

Let the customer reply, then send the ticket back to him for further process of refund. In case of no response, please send the same back to
me.

Venugopal Madugula to courier 10/9/07

The vendor of the Ticket delivery say that they are not able to locate my address, where in get all Snail mails to the same address.

I will try to locate them and get it my self

Thanks for the suggestion

Venu


"[protected]@irctc.co.in" to me 10/9/07


Dear Customer,

There might be some problem at the time of actual delivery attmept. We
regret for the inconvenience caused.....

Venugopal Madugula to courier
show details 10/9/07

Thanks for the concern by if it crosses 72 hrs with out cancelling the ticket I may lose all the amount, kindly do the needful.

Venu


"[protected]@irctc.co.in" to me 10/9/07


Dear Customer,

Amount will be deducted as per the railway rules. We cannot cancel your
ticket as the same is with courier and not with us. So, please ask for
ticket delivery from the Overnite Express and cancel the same
accordingly.....

- Show quoted text -

Regards
Rishi Raj
[protected]@irctc.co.in
www.irctc.co.in

CRM DEPT PRAVESH to courier, me 10/9/07

Dear Rishi

Since the ticket could not be delvd as address was not traced, we do have
original ticket with us in delhi now, and the same is being sent to you ,
under your kind attention, you are requested to pls confirm the recpt and do
the needful accordingly...

Sent under foc no :[protected]


Warm regards,
Pravesh Rajora
(+[protected] / 32570995 / [protected]
mailto:[protected]@del.overnite-mail.com


Venugopal Madugula to crm, courier 10/23/07

Hi,

I have booked a i-ticket and I didn't get the ticket till date where as IRCTC site shows that it is delivered, the date of journey was on 7th Oct 2007. when I called the courier people (Mr. Deep) they say that they them self will cancel the ticket and see to that my amount will be remited to my account which didn't happen yet. Please let me know how do I proceed further in getting this resolved.

Kindly suggest.

Thanks,
Venu


"[protected]@irctc.co.in" to me, crm10/24/07


Dear Customer,

Refer to the below mail. Your ticket is not delivered to you as per the
given reason by Mr. Parvesh. So, the question of delivery proof should not
arise. Kindly wait and let us check the status of your ticket for further
needfull.

- Show quoted text -

Regards
Rishi Raj
[protected]@irctc.co.in
www.irctc.co.in

Venugopal Madugula to courier, crm, tdrprocess
Jan 15

Hi Shiraj/Pravesh/Rishi,

Have some one looked into this issue, this had happened loooong back in Oct 2007 and I am still waiting to get back my amount spent, with my no mistake I had to suffer for such transactions.

With all this mail proof I have consulted my lawyer to sue, after keeping informed you people of such negligence from some end.

Rs/- 700 is no less amount to leave for its fate.

Kindly reply.
Venu

My husband & I boarded the Karnataka Express on 9th Feb 2008 from New Delhi Railway Station at 9.15pm. Our coach no was s1 & seat nos were 34 & 36. We chained our VIP suitcase and other bag. Had our dinner and lied down on the birth so that we could sleep. We couldn't sleep till 1.30 am as co passengers were talking. I requestd them to sleep. Morning when we got up the suitcase was not there but the other bag was there. We tried to contact the police present in the train but they asked us to get down at Itarsi and launched the complaint with RPF. We could not do this as we would have missed the train. We had urgent work at Pune so we got down at Daund. The theft must have taken place after 1.30 am as till then the co-passengers were talking. That time the train was passing through Madhy Pradesh. My question is that if such incident takes place where passengers should go becauase police or tc present in the train are in no mood to help. We cann't get down at any station and register the complaint as we would miss the train.

dear sir
sir there is no any duty roaster in reservation office gorakhpur
the person who give duty they take money mr p c mishra by staff and they give the desire duty to the person weho give him the amount no any vigilance staff chech the duty roaster the person who give duty or depute the duty is crs name p c michra they take duty of ecrc on supervisor counter like 830 and 811 they not take right view about all satff only several ecrc do 830 counter and supervisor means head ecrc do other general counter in case of complaint staff punished and no tarining given about suvervisor counteter ecrc do enquiry 2 days in a week but the many girs never done enquiry who give money and viklap tripathi one ecrc while in punished period for enquiry he never do night duty coz crs p c mishra take money for duty his daughter also from many yrs in gorakhpur no transfer and he is also for many yrs when he transfered he come back after few month what is the meant of transfer some come after tenure ends and some staff of highly approached come after few month of transfer plz enquire the fact and take proper action about the faulty staff

Mr Bhagwati Prasad Singh
Babai Apartment 1st floor,
12/1A Roy bahadur road,
[protected]@yahoo.com
Resi.[protected]
M [protected]
Kolkata-700034



TO
The Railway Minister,
Rail Bhavan,
New Delhi.

SUB: Complaint for lost of my luggage during traveling in the train.

Respected Sir,
br...

Respected Sir,

With due regards it is hereby brought to the notice of the Hon’ble Authority that I purchased a Ticket bearing PNR No.[protected] from Rohtak JN. on 02.02.2008 for the journey to be performed on 04.02.2008 by the Train No. 2137 from Nasik Road to Rohtak JN. in AC-1st and my reservation was confirmed in Coach No. HA-1/B/U.

I caught the train on 04.02.2008 from the station Nasik Road and occupied my Seat/Birth and at that time there were three passengers (including myself in that cabin).But at Mathura station one another passenger was accommodated at the 4th vacant Seat/Birth by the conductor on duty whose PNR No. was[protected] dated 05.02.2008, the ticket of whom was from Mathura to Faridkot, and who was placed in WL-1 for AC-1st.

Later on at New Delhi Railway Station 2 passengers left the cabin who had completed their journey up to New Delhi and 3 another passengers entered to our cabin who had their reservation in my cabin. Then Mr. G.K. Mehta conductor on duty asked me to leave the seat for the passenger who was unofficially accommodated from Mathura station in our cabin (bearing PNR No.[protected] on the plea that my reservation is only up to New Delhi instead of Rohtak JN. I showed him my original ticket and tried to convince him that my reservation is up to Rohtak JN. not up to New Delhi, as such I am legally entitled to travel up to Rohtak on this seat. But Mr. Mehta was not ready to listen anything and he forcefully pulled me out from the reserved coach. Ultimately under the compelled circumstances I completed my journey from New Delhi to Rohtak Junction in the unreserved coach instead of my entitled class AC-1st for which I had already paid the charges for Rs. 2797/- to the Railway Authority. As such the officials of the Railway have illegally harassed me mentally as well as physically and have played the role against my dignity/prestige.

I immediately lodged the complaint in the consumer complaint book available at the Rohtak Junction Railway Station at 1.15 A.M on 06.02.2008 when the train reached at Rohtak Station. The complaint no. is 10 dated 06.02.2008.

In view of the facts stated above I request you to take the strict action against the faulty person, who has committed this illegal activity, so that no body can dare in future to commit such type of activities which are spoiling the image of our respectable Railway department. It is also requested that the fare charges taken from me may please be refunded and a compensation of Rs. 50000/- must be paid to me for the physical and mental harassment faced by me and the activity against my dignity/prestige, otherwise I would have no other alternative but to proceed in the court of Law.

Hoping for immediate necessary action in the matter please.

With Regards

(Amit Verma)

I am a daily traveler on the Lonavla - Pune local train route. I and my fellow lady comuters have noticed on a daily bases that
1. Persons with improper tickets or no tickets boarding the 1st class compartments of the local trains.
2. That female and male railway employees (sweeper class, peons, people who work on the railway lines etc. )travel in this compartment.
3. We have also had the pleasure of traveling with a dead body in the compartment placed by the railway or police staff.
4. Ticket checkers are few and far in between. They are so soft they they request the improper ticket holders to alight from the train. Male Ticket checkers do not dare to enter the ladies compartment.
5. Bonafied pass holders are insulted by these passengers daily.
6. To what age are male and female students not holding first class passes allowed to travel in the first class compartment of a train?

We pay a princly sum of Rs.800/- per month to purchase a pass from Lonavla to Pune. Our complaints have fallen on deaf ears to all station masters and police(rpf and Grpf). My last resort was to make this complaint to you as I was threatened by another lady passenger after she alighted at Dehu Road with her slippers.

My Railway Pass Number is 48724417 my ID card number is 407692

I request you to please look into the mattere and take necessary action

A group of passengers, travelling in Mumbai bound Avantika Express, on the intermediate night between 20th and 21st of January, were misbehaved and physically pushed by the Ticket Checker, who boarded the train at Baroda Station.
When I requested Milind Pawar, the Station Master at the Borivali Station, to lodge a complaint, he straight away turned me down, and said that if you have to lodge the complaint, go to the terminal station of the train.
I don't know if this complaint will be any effective, but for sure,
I now know, that nothing happens at the station, and all accounts must be settled then and there.
Incidence particulars:

Train No. 2962 coach no. S4,
Day: intermediate night between 20th and 21st of January
Ticket Checker: Boarded from Baroda Station
Station Master(Borivali Station): Milind Pawar
Victims:
Name PNR No.
Sanjeev [protected]
Siddharth [protected]
Kishore Bhai [protected]
Nitin [protected]

~Siddharth.

We were travelling to Bangalore by Karnataka Express from New Delhi on 22-01-08. As the train approached Ahmednagar station on 23-01-08, one sub inspector by name Vikram Singh got into our coach S-6 along with two other constables.From then on it was literally hell breaking loose for most of the passengers. I would like to give a brief detail of what transpired next. This police man whom we believe is an Inspector would search the luggage of each passenger to unearth any liquor safely kept inside and once seized(he seizes the ticket also)he shows his real devilish action. He threatens to detrain the passenger in the midst of the night. Please note that the passenger was not intoxicated but had kept liquor in his baggage safely.He demands a personal bond for Rs5000 at that hour or else threatens prosecutionfor carrying liquor.After staging a high
voltage drama he collects Rs 500 as bribe. This he repeated for more than 5 passengers.Still shocking was his attitude towards
an young boy whose wife took a photograph of her husband while
charging the mobile phone at around 11.50pm. Thia according to the police man is an offence. He abused the boys father in filthy
language and collected a Rs1000 bribery after a grilling session with the boy. Please take action against such guilty law enforcing
officers and save innocent passengers from their cruel hand. We were silent witness to this devilish incident. The passengers could only sleep after he got down at Sholapur station in the midnight.

Dear Sir,



Sorry for reporting this matter late to you. I recently traveled from Nizzamuddin to Habibganj in Bhopal Express (details will be provided once asked) and experienced pathetic pantry service.



There was no one to attend ACIII coach and when the pantry boy came i asked for a bottle of water and he said that he doesn’t have it.

When i asked that why is there so less no. of staff to attend the passengers, i was told that the management (caterer) is on cost cutting and makes a very limited staff serve the whole train.



I was agonized over this and asked the no. of their Manager who was Mr. Shankar (Mobile no. [protected]) and tried to talk to him.



The so called manager was not on train and was on some station as he reported sick, so the train was just functioning on Staff. Once I started speaking and asking him about the poor service and lack of inventory of a common necessity “water" he started cutting my calls, finally when I borrowed a fellow passengers cell, he answered the phone and started abusing me.



He was a loyalist and did not give me the number of his boss who was the licensed Caterer.



Please look into the matter and revert immediately. Please call me for any clarification. I demand action against the caterer and cancellation of his license and investigation of the allotment to him as well as vigilance team who should check the experience as to what a passenger goes through in a so called Ex ISO 9001 certified train.



Regards,



Anuj Dubey

At Lokmany Tilak Terminus(Kurla) Mumbai, GRP and RPF Staff Looting The Passanger Daily..They Are charging 50 to 100 Rupees Each from General Passanger. What i saw at 17 Jan'08. Imeadetly i informe the Station Master and ask for Complaint Book....See What was the reply of Station Master ..He Asking me show me proof..and 2 evedance then i will give u complain book.
i said , ok i will..his subordinat (Mr. Goyal) send me with RPF SI Mr. R.K. Sharma to identify the police Person. see what happend at LTT(Kurla) station..we got 4 GRP Cops..and one GRP we catch red handed..he was without any name plat and properdress..charging 50 to 100 Rupees each general passanger..
i had inform...station master...Mr. Goyal..
After that some other person told me..the main head of this gang is Station Master. Under his supervision GRp And Rpf Staff Charging...50 to 100rupess perpassanger... It is a daily prectice at LTT(Kurl Station). With this board i want to inform the DRM and other Heigher RAilways..kindly stop the such type of loot by railways Station at LTT(Kurla).
Any railway person read this message kindly send this to railways hiegher athourties...

hello,

This is P B Bandi. I am 68 years old and my wife 60 years. We had booked ticket on 1601/2008 for 21/01/2008 departure. The train will leave Bangalore to Kolhapur (Rannichannma Express) train number 6589. Ticket is issued Bangalore to Belgaum.
The ticket is issue in such away that one is in Coach S4 and the other S9 which is 5 coach apart.

How can we aged person travel? The reservation counter executive said this is how Indian Railway works, If you want to travel then accept or cancel it or forget it.
Is this how Indian railways work?
Is there anybody to help to sort this problem. I can be contacted on my sons mobile [protected].

Thank you
P B Bandi

On Dec 26 a ticket was purchased from Pune on Gyan Ganga to Varanasi. The travel was supposded to be from Pune to Jablapur only. We bought the ticket on Tatkal because the computer showed the reservation was full. We paid Rs 1478 including Rs300 for immediate purchase.

I travelled on Dec 31 2007 from Pue to Jablapur.

In my compartment B2 there were 39 open seaats. In B1 17 seats wer open.

So why did I pay money for Ttkal at such a high cost.

Please refund my money back to me immediately.

My address is Mr. Suresh Beohar , 24 Bharat Society Nagpur Road, Jabalpur 482001, Mp India.

Thanks

Shashi Shrivastav

IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. This low cost server always throws a message 'Unable to retrieve due to communication failure' whenever you search for station codes, check train no.s, check availability you name it. One time it took me almost an hour to book a ticket online. I would have better stood in the line at the reservation counter and bought it at the wrath of officers at the counter who are always rude and impatient. Why are they frustrated to do their own jobs? While booking tickets online 3 times the payment gateways charged the payment but didn't issue me the ticket. I had hell of a time getting the money reversed on my credit card. Looking at this website it seems like public outcry is unheard at the higher level. I've visited many countries and I seldom see bad customer service. The customer service in India is a menace to the society tarnishing the image of our motherland. Will someone take appropriate action? Do you empathize troubles experienced by people. You can name prominent worst service sectors starting with AIRTEL- a tragedy, ICICI, Citibank, IRCTC, Vodafone you name it. Please some one hear us and stop this

It is observed in my rail way reservation that the railway server system does not automatically giving I-ticket printing option why? Number of time I have tried but no result. It showing only error in reservation why? Even though the payment and confirmation of ticket is displayed by the system I failed to print the hard copy of the ticket.

Dear Anshu,

Posting message will not change anything

You should have asked for the complaint book from the attendant and should have made one.

You can still make a complaint to

The General Manager
Central Railway
CSTM, Mumbai - 400 001

attach a copy of your ticket

Dear Sir,
This is complaint against your staff sitting a counter no-3, on 13/01/08 around 8:30PM(2030hrs) at shadhra station(delhii). When I went to the counter-3 and asked for a ticket he simply deneid to give me ticket. He told me that no women is suppose to take ticket from the counter-3. When I asked for the reason for the same and as there is no where written that the counter is only male counter, he started abusing me. After intervention of co-passenger he the gave ticket.
Now have a faced the problem, I am going to take further action against him and how can he deny my a give a ticket when this his prime duty.

On 6/1/08, i was travelling from prayag station to renukoot in Triveni Express.I did not has reservation.I bought a ticket from prayag to Allahabad.There were many empty seats without reservation.I requested T.T. to allot me a seat.He charged 60 Rupees from me to allot a seat & allot me a seat but refuse to give me a slip.When i asked for the slip he threatened me that he will allow me to travel in the reserved coach.This happened with all the passenger.The name of the T.T, was Mr. G.D. Pandey.
I requested you to see this matter.
Deepak Kumar