Indian Railways Complaints & Reviews

who is done this complaint is totally mad, she doesnt know about her duty so ...

Dear Sir,
That is theire right when the join for service. It is common.
1. No responsibility.
2. They can harass as much they can.
3. The train becomes late 1 hr within 5 minutes.
4. Difficult to find them in there seats

Dear Sir,

Thank you for prompt delivery of my i-ticket booked through internet.

But I regret to inform you that I was unable get correction in the said ticket as I have entered as female instead of male by oversight.

As per your message, I approached Vadodara Alkapuri side reservation counter at 15.21hrs on 19/07/08 (PNR No[protected], old ticket no 5213205)for the purpose of correction as male instead of female. But the person in the counter refused to make any correction nor diverted me to the superviosr. He directly refused and insisted for cancelling the ticket. I had to cancel the ticket as I had no time to seek further clarification.

Therefore kindly let me know whether it is possible or not to make minor corrections by your Sr.Officers.Eventhoug it is not possible, atleat he should have courtesy to allow us approach Sr. officers.

Awaiting for your reply.

Thanks and Regards
Shiv Shankar

i have lodged a complain receipt no. 572806 dt. 11/06/09 at malda station regarding ticket no 42245118, PNR NO.[protected] with waiting list RLWL/2 and was confirmed B1-2, but sorry to draw your attention that no attendent or railway staff visited me on berth no 2 which was already occupied by another passenger. for which i had to travel upto malda standing. please take action and inform me and refund me charges which was collected by you

To

Chief Secratary to Railway Department


I use to go Tiruvanmyur station, Chennai, Tamilnadu for Tatkal booking, usualy i will go by eariler morning 2.30 am then only the ticket will be confirm, the problem was Mr. Amarnath(who is railway staff) was issuing very slowly and he is not capiable person to issues the tatkal tickets since it should closed very short period, but he is having very lazy on issuing the tickets, so many people were affected on the same,

Note: the written compilance with passger who not get the ticket regaularly from Mr.Amarnath, the letter has fowared Indian & Southern Railway Comissioner and Joint commnr, even the copy also send to Spl Secritary to Railway dept at TN zion in Central Railways station

I request any of the higer officers to take necessary action on this station.

Place details:
Thiruvanmiyur station, Chennai, Tamil Nadu

We were travelling fm ghy to njp on 08 dec 2013 . We were sitting in our buggy at around 9: 20 pm the train was about to depart at 10: 00 pm at that time we were checked by 4 railway police as I m an army personnal and I was authorised to carry liquor for my own use but that police man demands a sum of Rs.5000 wit my mom when I was out for a couple of minute... when I came back I was socked because my parents were badly threatens by those police officer... and they had collected a sum of Rs. 2000 fm my parents... they told them that if we won't pay the money we will be taken to the court... I would like to request you plz take so action againts them thank u...

Dear Sir,



Sorry for reporting this matter late to you. I recently traveled from hawrah to bangalore in duranto



Food suppliers and cleaning persons, They are asking tips by forcefully from passengers and everyday collecting huge money in this all catering and maintenance staff are involved in this

Dear Sir,

I would like to inform you I am not happy to the Indian railway services and also to this staff.

Reason – the date of 21december 2011 I am going to Lokmany Tilak terminal to

Gorakhpur in Kushinagar EXP.

My pnr Number is – [protected] Class 2nd AC Seat Number 20, 21, 22


Passenger Name – 1- Mohd Waseem

2 – Mohd Arif

3 – Rana Nasreen

In this cabin Power point is not working. I inform the ticket checking staff. But he did not respond he Said this is not my problem this is your problem.

Then I inform Bhopal railway station but no one can help me.
I visit another cabin and charge my mobile phones and laptop.



But when the ticket checking staff seen I am charging my laptop another cabin he said

Please gait out from this cabin and seat in your birth.

I am very to this type of communication because this is not a good way to talk to the

Passengers.

There is totally my insert so please take earlier action and i am waiting for your positive reply.



Also some of those passengers are not happy for this kind of act.

Passenger name – Mukesh

Pnr Number - [protected]

Train number is 13288 south bihar exp train sir .This train sleeper coach is very poor and dirty sir

1. Not avilable in birth charging socket in any coach

2.raipuR division get a new coach in this train but sorry sir just downpour division change a coach and he get fit a very *PHP Spellcheck Trial* and poor coach feting in south bihar. Exp

I fully agree with Naveen. IRCRC is a big blunder run by indian railway. I am trying to book ticket online since last three days, every time it shows the msg "Unable to retrieve due to communication failure". What the ******? why the hell they are running this facility?

Sir/Madam,

I am addressing to your office as I couldn't find any mail id at WCR website.

After having suffered many a times I am writing for your kind intervention to stop suffering of the unemployed youths who travel for their interviews etc. and are not in a way to Bribe the TTE for the Berth allotment.

I am basically from Jabalpur and ocassionally travel to Bhopal for interviews ,exams etc.I fear to return by Amarkantak express which leaves Bhopal station at 3:45 pm,and rather consider leaving late by Janshatabdi express which leaves Habibganj at 5:40 pm,because in the later case we get the berth allocated at Ticket counter only.

The reason being that when we ask for a berth allotment in Amarkantak express the TTE normally charges extra amount ranging from 30 to 75 rs.,irrespective of the fact that the train runs vacant till Jabalpur.

The same Happenned to me on 06th march 2008,when i was returning from Bhopal ,by Amarkantak express.I asked the concerned TTE for a Berth till Jabalpur ,he allocated me the Berth S3 - 13 ,but as I had suffered earlier also,I asked him to write my Berth no. on my ticket,which he did,when I quoted the fear of the Special Squad.

When the concerned TTE came to me ,He asked for 120 Rs instead of 93 Rs.,to which I opposed,the reply was " DEKHTA HOON KAUN TERA TICKET BANATA HAI---AUR IS SE DOUBLE NAHIN LAGA TO BATANA" and he left.

When the Special checking Squad came ,I appraised them of the whole case,they instead of listening me asked me to leave the Compartment and settle the case with concerned TTE,to which i opposed that I am sitting on my allotted Berth,why am i not provided the Genuine ticket at Genuine rate,to which they replied that you have to pay Extra ,otherwise you would be charged for Unauthoried Travel which Amounts to 345 Rs.

I was harassed to such an Extent that the Special Squad said to the concerned TTE,that why you write the Berth no. on the Ticket,if you would have not written the Berth no. , I would have charged him with 345 rs..The Special squad people asked my Ticket and gave it to the TTE and asked him to cut the Berth no. allotted and written on Ticket,to which he cut down the same.

Now the Special Squad people gave me two options either to pay 345 for Unauthorised Travel in sleeper or pay 150 rs. now, for 93 rs..

When I saw ,that it is unnecessary harassing ,I gave them 150 rs. ,after which my ticket was made and I was left with words such as -"AB KABHI AISI HIMMAT MAT KARNA-HAMAARE PAAS HAZARON TARIKE HAIN,ABHI ANDER KAR DETE TO PATA CHAL JAATA"

My only request is that to,kindly protect and help us from these kind of instances,which are a daily routine on this train and could be verified anytime.

A process should be defined that TTE allocates the Berth No. and then only we are allowed to enter.

Because all your efforts go in Vain when such instances keep on occuring and are a daily habit for these people.

I would also suggest to allow the Reservation till 10 mins before the train departure ,for trains originating from Bhopal as is done at Jabalpur.

Awaiting your kind reply and necessary action.

Any other Enquiry in this regard is welcome.

Thanks and Regards,
Mohd. Imran Khan
3446 C TYPE 3 SECTOR 2 VEHICLE FACTORY ESTATE
JABALPUR
MP
PIN-482009
[protected].

From:

P UMAMAHESWARA RAO,
B.Sc., M.A., M.B.A., J.A.I.I.B., B.L.
Chief Manager (Retired)
STATE BANK OF INDIA,
VISAKHAPATNAM.



To,



Madam Mamta Benerjee,

Hon'ble Minister for Railways,

NEW DELHI.

Respected Madam,


BOOKING OF 3 AC TICKETS IN TRAIN NO:2727 ON 18.06.2009 FOR 21.06.2009 TATKAL E-TICKET from VISAKHAPTNAM TO HYDERABAD RS.2144.00. THE ON LINE BOOKING ACCEPTED THE DEBIT CARD THREE TIMES AND DEBITED THE CARD THRICE AND DISPLAYED AS THE TRANSACTION NOT DONE AND TICKET BOOKING NOT DONE


[protected]@@@oooooooo


I have tried to book 2 tickets in the name of myself P.UMAMAHESWARA RAO and my relative Shri B.SURYA PRASAD FOR GODAVARI (2727) IN 3 TIER AC YESTERDAY i.e., 18.06.09 through my STATE BANK OF INDIA DEBIT CARD AT AROUND 10.34 AM and while it has acceped all the fields at the end it said that the ticket was not booked for the reason, " Bankers not in reach and transaction not accepted". Having thought, that the ticket was not booked, I have again tried for another time, and fed all the information including the debit card details and this time also it said the same reason and regreted for not booked..

Having felt that this time also not got through, probably for the reason there is some wrong with the SBI DEBIT CARD, I have changed the debit card and tried another time for booking the tickets in the same name ofcourse, by feeding CITI BANK CREDIT CARD in the same train and this time also the internet advised "that the tickets are not booked for the bankers not accepted the transaction.".

Having fed up with this nature of non acceptance, then i have sent my attender to the Railway station and as by the time the tickets in the Godavari train (2727) are over, we had to book tickets for the Garib Radh Express(2739) in the 3 tier AC to go to HYDERABAD with PNR [protected] at the MVP COLONY VISAKHAPATNAM RAILWAY TICKET COUNTER.

While the things are so, to my consternation, when I opened my mail in the night (18.06.09), I find 3 messages are the inbox stating that 3 tickets have been booked in Godavari train (2727) on the strengh of State Bank Debit card and also on CITI BANK CREDIT CARD and all the tickets are confirmed. I was perplexed and contacted the railway authorities in the night itself, and after prolonged discussion, they advised that I should contact you and detail the matter.. You would agree, that no prudent person book tickets in the same name, in the same train on the same date for making the journey.. Apparently, it was the mistake of the railway on line internet and displayed wrong message and caused booking of tickets again and again .

DETAILS OF THE TICKETS BOOKED :
DATE OF BOOKING 18.06.09 DATE OF JOURNEY 21.06.09

PNR NO: TRANSACTION ID TRAIN NO PASSENGER NAMES

[protected] [protected] 2727 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD

[protected] [protected] 2727 1. P UMAMAHESWRA RAO 2. B.SURYA PRASAD

[protected] [protected] 2727 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD

I have today cancelled all the Godavari (2727) TATKAL tickets with a view to facilitate you to to enable you provide the accomidation to any needy passenger and mailing you this letter with a request to please look into the matter and see that I get back all the amounts that was erraneously debited to my cards accounts in the internet and credit the same to my card accounts as you would agree there was no mistake on the part of the undersigned. The cards are standing in my name only. Please be pleased to consider.

P UMAMAHESWARA RAO.
19.06.2009

i have booked 2 i-ticket on 1/02/08 but only 1 tiket is received by me.ticket with PNR No:[protected] is yet to be received
kindly do the needful to know the status of it.

re

Three days ago i go to to NEW DELHI for by rail ticket for the date of 25/10/2008 and after waiting in que for 2 hours ES, i am replied by waiting 311 which too big.I came out and see the travel agents sell the same ticket which is confirmed, and not availablein ticket hall.they demand Rs 1150 instead of 317. THIS IS TOTALLY BLACK MARKETING AND VERY SHAMEFULL FOR RAILWAY THAT THEIR EMPLOYEEES ARE BEING CURRUPT.

THTS VERY SHAMEFULL FOR RAILWAY MINISTRY THAT THEY DONT WANT TO TAKE ACTION AGAINST AGENTS DUE TO THEIR COMMISION.

sir,
i have purchased a e-ticket in 2864 yasvantpur - howrah express pnr no[protected] from howrah to khargapur and it's transaction id is [protected] but i have not get the ticket from your courier so far.
please do the needful immediately because the date of journey is 07.09.08.
thanking you,
a.k.sarkar

sir,
I have purchased an e-ticket in howrah-yasvantpur express, pnr no[protected], from howrah to vizag, where by mistake the sex of my wife, Mrs.PARAMITA BANDYOPADHYAY(BANERJEE), has changed into MALE.
Please do the needful immediately because the date of journey is 27th NOVEMBER 2008.
Thanking you,
MRINMOY BANDYOPADHYAY

SUPER

vikas computer

bilaspur to delhi

Sir
My PNR No[protected], The berth position on the resevation day 12/10/2010 was RAC but on the journey day berth position was dawngraded from RAC to WL. Other passanger WL was confirmed Please Check the matter and take action.

[protected][protected][protected][protected]

From: Anshuman Gupta
Sent: Wednesday, January 02, 2008 3:33 PM
To: [protected]@claims.indianrail.gov.in
Cc: [protected]@claims.indianrail.gov.in
Subject: Hi



> Dear Sir/Madam

>

> This is to bring to your notice the unhealthy conditions that are

> prevailing in the trains in a third AC compartment. Me and my wife chose

> to travel in a 3rd AC compartment (ticket attached below) after spending

> Rs 3000 (tatkal booking) thinking that conditions are much much better

> than in a Sleeper coach.

>

> To my utter surprise, our compartment was full of cockroaches. All o[censored]s

> were shocked to see such a situation in an AC compartment. How do you

> think we can have food, even sit and talk for a 24 hour long journey from

> mumbai to lucknow? When we checked with the attendant, he seemed helpless

> and did not know what to do. One of the females even felt like

> vomiting..It was really a sickening feeling traveling in that compartment

> for 24 hours. Just imagine if you are sleeping and some of the cockroaches

> move all over you, you are helpless, We could not even sleep properly

> because of this

>

> Now comes the second best thing, the AC wasn't working properly. There

> were only two modes - Ac running at full or AC on zero. How do you think

> we can manage this.

>

> I have never traveled in such a situation before. Irctc should own the

> responsibility and refund our money back in totality for making us travel

> in such unhygienic, compromising situation.

>

> I look forward to your reply and decide on the way forward.

>

> Regards

> Anshuman Gupta


> Mobile: +91 [protected]

Try these sites if you want to waste some more time and money

http://RecordOnlineGuide.blogspot.com

What more do you expect in this filthy country? Soon you will see snakes also. This is a slum dog country where more than 100 people are cramped into a coach like filthy pathetic animals. Accept, compromise and please try to live without any complaints. If you cannot, then migrate to a better country please. slumdogs dot wordpress dot com

Dated: 24.10.2011
Respected Sir,

I Jagdish Chand hail from District Shimla State Himachal Pradesh. I am a Government employee of Himachal Pradesh Secretariat working in Chief Minister Office as Superintendent. I was went to Bikaner from Kalka on 07.10.2011 by Klk-Bmr express at 9.50 PM through reserved ticket (ticket No.62930291, train No. 14887) and reached Bikaner at 11.15 AM on 08.10.2011. I was waiting for one of my relative to pick us from Bikaner railway station. We waited there constantly for 3-4 hours. What was happened between those waiting hours is that two railway employees of Bikaner railway station, one was Mahender and another one was Mr. Singh(these names might be wrong as these are hearsay names from local peoples present at Bikaner railway station) come to us endorse us for travelling without ticket form Jaipur to Bikaner. I was on relentless occasions told them that we were arrived 3-4 hours ago from Kalka (should them the ticket) ant not from Jaipur to Bikaner of which was reprimendly neglected by two employees. We (I and my son) scolded felt humiliated, agonized and misbehaved. They took Rs. 500 from us as fine for travelling without ticket gave us excess fare ticket (No. B 089461) Rs. 300. We were fined Rs. 500 or Rs. 300 for travelling from Jaipur to Bikaner by train No. 59706 what should I say about money as both were collected from us wrongly, illegally and forcefully. They were in no mood to listen us. Even after the fine we were relentless scolded by them. We went to ticket Incharge but he felt with his colleagues. We were ashamed of this incident. Then the local people give us sympathy and told us that it is daily routine of these employees and they are corrupt, they earn too much by this way. These incidents are routines of habit of these railway employees and whatever the local populace said were not in a doubt because it was personally bear by me that afternoon. Local peoples were afraid of lodging complaint against these corrupt employees.
Now the point is that how it is possible that a person who is just arrived in Bikaner at 11.15 AM goes to Jaipur and then comes back from Jaipur to Bikaner by travelling through train without ticket on both occasions. Especially you are travelling first time by train without knowledge of railway and in unknown place and when nothing to be done at Jaipur. I had my personal work at Bikaner and then I have to come back straight from Bikaner to Shimla.
Sir I humbly request you to enquire into matter and punish the wrongdoers for public interest at large. So that passengers not feels humiliated while travelling in train or at railway station by the conduct of the corrupt railway employees.
I also request you to please give back the wrongful, illegal fine money which was wrongly charged(i.e. Rs. 500) by corrupt railway employees for violation of law but infact there is no such violation. I also request you to inform me through e-mail that what action is initiated or taken against them.

With regards,
Jagdish Chand
Set No.38, Type-3
New Brock Hurst, P.O. Kasumpati
Shimla-171009 (H.P.)
e-mail: [protected]@yahoo.com

from the last five day's trying to avail the Tatkal Resevation facility but surprise for me IRCTC site were blocked from 8.02AM to 8.15AM after that the site running smoothly but of no use for us because all the Tatkal seat were occupied during said period
donot know whether it is delibrate or accidental, will you pl give officer details to whom the complain lodge

my name yasmin.mujhe ticket chekar bana hai please mujhe call kijiye.my no [protected]

Amroha (near Moradabad) ki railway puchtach ka telephone no [protected] oprators recieve nahi karte jiske karan ya to train miss ho jati hai ya passengers bahut pehle platform par pahuch jate hain.

I travelled on 1.4.2008 by train No. 2955 Jaipur Super fast Exp. in 3A coach No. B-1 Seat No. 58 & 59. It was observed that coach was not clean and there were many cockroaches in the compartment leading to unhygeinic enviorment due to which i couldn't sleep whole nigth regarding this i complained to TC and coach attendant, i also asked for complain form but they replied there was no such book / form available with them, I got down at VIKRAMGARH ALOT and complained this matter in the office of the Station Master, but the person there relpied me this is station masters office and your complain is regarding train coach, you go to the DRM - KOTA. please see to it that the coaches are regularly cleaned by the respective authorities.
Thanks

Please convert this matter into Hindi

Jheku

vkidh rrdky lsok 8 cts “kq# gksrh gSA fdlh Vªsu esa ;fn 281 @ [protected]@ 100 fVdV miyC/k gSa rks ;s fVdVsa 8 ctdj 2 feuV ij dSls 51 osfVax fyLV rd igwWp tkrh gSaA tcfd jsyos dkm.Vj dh lHkh f[kM+fd;k 8 cts [kqyrh gSa vkSj dke “kq# djus esa de ls de 5&10 feuV yx tkrs gSaA pkgs oks ubZ fnYyh jsyos LVs”ku gks] iqjkuh fnYyh jsyos LVs”ku gks ;k dksbZ Hkh dkm.VjA vki, slk Hkh ugha dg ldrs fd b.VjusV ds }kjk Hkh rks cqfdax gksrh gSaA b.VjusV ds }kjk cqfdzx djus ij vkbZ0 vkj0 lh0 Vh0 lh0 ;k nwljs lkWQV os;j vkius tks ckgj miyC/k djk;sa gSa os rks de ls de 8 cts ls 8&30 cts rd lfoZl vuvosycy fn[kkrs gSA

fQj, slk dSls gks tkrk gSA D;k vkids fo.Mks cqfdax dydZ bu fVdVksa dks cySd djrs gSA ;k cM+s vf/kdkfj;ksa }kjk mUgsa, lk djus ds fy, iszfjr fd;k tkrk gS fd jsyos ds jsoU;q ds lkFk lkFk viuk Hkh jsoU;q c<+sA

Myself & my family were passengers of Train No.2202/LTT GARIB RATH. On 17/5/09 we boarded the train from Kannur (Kerala) to Panvel (Maharashtra). Train arrived at Panvel on 18/5/09 at 10.40 AM. On reaching home, I found the lock of my strolly was tampred with. Immediately I opened the strolly and shock to notice that goold ornaments worth 1.80 lacs and other valuable were missing. I immediately rusehd to Panvel Railway Police station an lodged a complaint of theft in the compartment.

We did not take any thing from our co-passengers. No security personnel was present in the whole train. We had a sound sleep in that fateful day. It must be a handy work of an organised gang. From reliable souce, I came to understand that an organised gang is working in this section. the loot the baggage and keep the lock in place unnoticed.

Will the authorities try to nab the culprit by keeping a vigil in that section ? I hope that one day these crooks will be booked and my valuables will be recovered.

Regards,

Jayakrishnan

1.Unable to take print out online even though the railway server system displaying the confirmation of I-ticket and payment been made why?
2. Why the customer care is so delayed to respond the same in time?

3. How can a innocent customer expect online support if they are not prompt in advance?

4. Faced lot of trouble even though I am having latest speedy system broad band service by BSNL why?

We are all regular commuters from Tumkur to Bangalore everyday by Train No.588 Mahalakshmi fast passenger. The train which is scheduled to arrive at 18.40 hrs normally arrives at 20.00hrs. The trains speed has also been reduced. The train stops for nearly 30 minutes at Hirehally station for crossing . The train reaches Bangalore at about 22.00hrs normally which is causing inconveniance to us. Kindly do the needful.

I mrs aysha.a.shaikh aged 65 yrs and my sister aged 63 yrs had a confirmed ticket pnr [protected] from ajmer to pune on 13th july 2008 of train number 6209.Our coach number was A2.seat 42, 43.The train was full packed due to the ajmer urus.The T.C of the coach came and asked me the photo identity as it was a Eticket.I produced my pan card.The T.C said its correct as it matched the name and photo.After half an hour he came back n said that we cannot travell on this seats as my pan cards number is diffrent.He told us to get out of the train at the next station.Worst is he said that i will have to pay a penalty of 1300 rupees.Forcibly he threw us and our luggage at the next station, but anyhow we managed to get back again in that coach.when we went to our seats we found diffrent passengers have occupied the seat.They told us that the T.C has sold them our seats for 4000 rupees each.We then travelled the whole 22 hours journey sitting near the toilet which the same T.C permitted. Can i get justice.

My PNR number [protected] which has been booked 50 days before travelling date. The status is WL 45 where as the status of the same three days before is WL 6 . But the ticket status after chart preparatin is WL 1. How come itpossible. In what basis the seats for WL ticket are allotated. This indicates that the system for alloting is purely cheating the public.

We travelled from Bangalore to Chennai on 22nd Dec 2008 and back on 27th Dec 2008 by Cauvery Express in second A.C
The experience was pathetic. I was travelling with my duaghter who is only 5 months old. There so many cockroaches that a few of them started going over my duaghter's face. My wife had to be awake throughout the night to shoo them away. The toilet door did not have a lock either.

The coach attendant informed us that he had sprayed the anti-cockroach spray.
On our return journey to our great disappointment we found the same coach(A2) with the same problems.

Indian Railways must be heavily penalised for running such coaches.

Regards
Akhilesh

What more do you expect in this filthy country? Soon you will see snakes also. This is a slum dog country where more than 100 people are cramped into a coach like filthy pathetic animals. Accept, compromise and please try to live without any complaints. If you cannot, then migrate to a better country please. slumdogs dot wordpress dot com

Im travelling now to Bangalore in Howrah - Yeshwantpur Special train in 1A, compartment 1, 2. We noticed water seepage then leakage from roof (which was sealed with poor quality of tape). Feeling very irritated and dissatisfied while travelling with it and staff are coming and saying we will take action after reaching Yeswantpur and there is no other coach.
Travelling in First Class and experiencing such thing is very very disappointing been a citizen here. Now we have no option but to sit whole time without any sleep during 24hrs travel. Now water has come to floor and our luggage is wet. Image attached for reference

Train no{ 4324, 4323 }rohtak jn: to newdelhi and after that (4315, 4314)from newdelhi to barilley jn (intercity exp) regular come to new delhi and its come to rohtak jn 4-5 days in a month so we are facing very inconvience so you please sort out this problem as soon as possible