Indian Railways Complaints & Reviews

RIGHTLY SAID AND THE MATTER TAKEN UP IS RIGHT TOWARDS THE CALLOUS APPROACH OF THE RAILWAY EMPLOYEES

i went to reservation counter with medical concession form duly stamped and signed with doctors registration number clearly visible on it. but concerning clerk declined to make reservation on that concession form because the name of doctor stamped on the it shows 'Dr B N Prasad' instead of full name .

now i am hyd from banglore ticket

My name is samiullah
Adress:-mohalla ghosipurwa shshpur post geeta vatika gorakhpur
Qualification:-inter pass
job apply for ticket collector

Dear sir
sir ham private job irctc par kaam karte hai aur hamey exp.2year hai sir agar job khali hai to please sent by job for ticket collctor

me- SARBANI BHATTACHARYYA

Address- RAJPUR BARENDRAPARA, RASHION SHOP'S OPPOSITE LANE, AGHORE SARANI ROAD, 24 PARGANAS SOUTH, KOLKATA-700149.

Qualification- BA GRADUATE(PASS)

Institute- SONARPUR MAHAVIDYALAYA(CALCUTTA UNIVERSITY)

Other Qualifications- COMPUTER DIPLOMA
SHORTHAND(80SPEED) APPLY TO MA IN ENGLISH
APPLY TO ANIMATION.
(Please give me the job. it is very necessary for me.)

I think every Govt. servant think that the ordinary citizen has no rights in front of them, whereas they enjoy all sorts of security from the staff, Uniouns and govt. Any thing said against them is projected as anti Govt,
I was today for 2 hrs standing in the que for the return reservation of my mother in law, The booking clerk was accepting the requistion forms from both the lines i;e Gents & Ladies, but when my number came a lady from nowhere put her hand in between and gave th eform to the booking clerk, the clerk inspite of requesting by people did nothing to the lady but in against my objection stopped to accepting forms and called the RPF and complained against me with help of thier other staff who took her side. I was threatened by the cops and latter released. Anyhow i returned home frustated and agony in my heart that I was humilated and treated like a dog by our own Govt machinery, Today only the Govt had put up the Womens Bill in the parliament, Just imagine what must have thought in my heart for that bill...
I leave that for all o[censored] to guesss...!

GOVT EMPLOYEE ALSO HAVE RESPONSES. BUT US FACING DIFFERENT KIND OF PEOPLE IN COUNTER SOME PEOPLE GIVE RESPECT THEN CLERK ALSO GIVE RESPECT. SOME ONE SPEAK WRONGLY HE ALSO SPOKE WRONGLY. SAME TIME DON'T INTER PET IN US DUTIES. YOU COME QUEUE PROPERLY. BY SUNDAR ECRC/CJ

the same problem is faced by me sir, in babina cantt the clerk shows that passengers have no right, if we give bribe to them then he give seat otherwise, give excuse.His behavior is also not good towards passengers, SO I REQUEST YOU TO PLEASE CHANGE HIM AS HE ALWAYS FIGHT WITH PASSENGERS AND NEVER UNDERSTAND THEM.KINDLY GRANT MY REQEST

Railway — reservation clerk

1. Not following the time schedule and excessive absent from the reservation counter.
2. Not giving the onward journey on the same reservation slip.

REGARDING FOR NEW SUPERFAST TRAIN FOR CHHAPRA TO DIBRUGARH

I AM REQUEST TO YOU. ANY SUPERFAST TRAIN IS NOT AVAILABLE FROM CHHAPRA TO DIBRUGARH . PLEASE ONE TRAIN APPROVE FOR CHHAPRA TO DIBRUGARH

AVTM

Don't issue new AVTM at serampore railway booking counter. I need new AVTM card. Please slov my problem.

May I know why Ernakulam railway station in Kerala is neglected and no funds are been raised to develop it considering that it is the busiest railway station in Kerala in terms of traffic.

The reservation counters in Ernakulam needs to be modernised.

It is very sad to see such a pathetic condition of the station and the roofs needs to be modernised.

Please provide me the details of railway station in terms of passenger traffic, that is the list of station with most rush.

I am author of the blog vivekcochin.blogspot.com

Awaiting reply

Regards,

Vivek Shenoy P
Manipal

my dear friend write a letter to information officer s. railway chennai, regarding the same under RTI ACT 2005, YOU WILL GET ALL DETAILS

for that just pay RS.10/- in any of the railway station, take receipt attach with the letter and sent.

Why Kochuveli station near Trivandrum is so pathetic? Why Trivandrum division is neglecting this satellite station of Trivandrum which is hosting many long distance trains?


I arrived Kochuveli from Mumbai by Garib Rath express only to find a deserted platform with no amenities and public transport. This is shocking for passengers like me who come for official visit.

Please provide connecting local trains from Kochuveli to Trivandrum Central till public transport is made available. Also provide ticket counters, IRCTC canteen, waiting rooms, etc. in the platform. Otherwise please donot run long distance trains like Garib Rath to Kochuveli.

For God's sake, some action please
Vinayak Koparkar
Mumbai.

The ladies compartment at the end of Venad Express from Trivandrum to Shornur is a very small one attached to the disabled compartment, having a seating capacity of only 20 seats. It is a known fact that all working women, lady students and others use the 2 ladies compartment, hence it is very crowded and practically impossible to get in from chengannur onwards, especially during Mondays and Fridays. Practically we have to stand upto Tripunithura atleast. It would be a great help if the normal big compartment is allocated.

Request for train stop

The jan shadhabdhi express is currently having no stop at Cherthala which is surprising to see so. There are lot of passengers who work in cherthala who are using other mode of coveyence to travell from Trivandrum to cherthala and also some are getting down at Allepy and travelling 22 ms by other moe of conveyance. As the time suits for official requirement kindly do a survey and implement a stop at Cherthala also as it will be the only stop between Allepy and Ernakulam.

Regional Manager
Trivandrum Railway Division
Trivandrum

Sir,

I am a central government employee working in ernakulam starting my journey from kottayam in venad express. there is one very much difficulty regarding shifting our railway stop from south to north so that 90% of the ladies are getting in the last ladies compartment. For the 3 months we are having a 1/4 compartment as ladies compartment. WE all are suffering a lot that from kottaym we cannot enter into the compartment which is having only 4 seats. from kottayam there are three stations ettumanoor, piravam road and tripunithura. this is very hard situation. you please do one favour that LIKE EARLIER A FULL COMPARTMENT INSTEAD OF THIS 1/4 COMPARTMENT MAY BE GIVEN TO US A LADIES COMPARTMENT IN THE BACK SIDE.

Pl acknowledge the message and do the favour for us. I am writing this for the whole ladies in the venad train.

Sir,
I am a regular railway traveller between Ernakulam & Calicut. I reserve by internet and travel by Intercity/ Janshatabdi. I am very comfortable and very happy. I read comfortably whenever I travel.
But recently I have been noticing with dismay a trend in some of the passengers. Astonishingly, these are educated class and employed. Some of them are goverment employees also.THEY TRAVEL WITHOUT TICKETS. They get into the train as it leaves a station(till that time they remain with some tea/news paper vendor). Immediately they befriendle with you even if you are reading/remain don't care. They convey that long queue prevented them from taking a ticket and they travel for urgent purpose. Some of them remain in toilets for long to avoid TTE and some of them are ready to pay fine.
Yesterday, as I was travelling from CLT by Janshatabdi Exp., a group of about 5 persons crowded the TTE at his seat and they declared that they were not given tickets to Kuttipuram from Calicut. TTE immediately informed that the train would not stop at Kuttipuram and demanded fine for ticketless travel. They moved away under the guise of collecting money from their friends and disappeared at Tirur station.
Kerala was known as a state where ticketless travel was considered as shame. Now a section of people have started to make it a fashion. Slowly anti social elements may adopt this method. kindly arrange to get regular feedback from TTEs/ Ticket examiners.
This is for your kind information. Thank you,
K Santhosh,
Pournami,
Kalladakkav Road,
Vennala PO, Kochi- 682 028.

Why so many second class reservation tickets are being issued in a train that has more than 150WL passengers already struggling there .This kind of practise is only in kerala.If making profit is your aim it should not be done by harassing the passengers who had planned their travel 3 months ago .You are already making much in the way of cancellation of tickets, no refunds for tatkal and so on.So please show a little concern on our pity passanger.

TO
DRM
TVM

when does the 2nd line between mavelikara-kayamkulam goes operational?you have told works will be started june 1st week

Indian Railways — uncleaned reservation counters of railway

we don't get tatkal ticket in reservation counters even though we stand in que line from before12am . after getting in the line we are treated as dogs as we pay more for tatkal charges and stay more than 10 hours with out fan and uncleaned place with full of mosquitos and insect .

To
DRM, TVM

Respected Sir,
I want to bring these facts to your notice with the expectation that, surely you will look into this and will give remedy to this problem.

After clearing the landslip in Nagercoil- Trivandrum sector, the train starting from Trivandrum in the morning by 0700 hrs use to reach Nagercoil only after 1000 Hrs. We the office goers suffered a lot because for us no other way other than this train. when we complained about this to the station master at Nagercoil he told he can't do anything and the reason is because of single line. But all other trains going towards trivandrum in the morning session are reaching the destination in time by using the same single line. The train will left exactly by 0700 hrs without fail and will reach Nemom by 0710 and will wait upto 0730 for Kanyakumari-Mumbai train and again will reach by 0800 hrs and will wait for Nagercoil Trivandrum 1st passeneger upto 0810. So in all stations this passengers will be retained for passing other trains. Please give instructions to the concerned officers to see that this morning passenger must reach Nagercoil Jn exactly by scheduled time i.e 0905 Hrs.

Evening for returning also only one train is there. The scheduled time from Nagercoil is 1820 Hrs. But we have to wait for the arrival of Banglore Kanyakumari Exp upto 1900 Hrs. We made a written complaint about this on 27.12.10 to Station Master, Nagercoil. Now from 28.12.10 what they are doing is exactly by 1820 this train will be sent from Nagercoil but we have to wait at Eraniel station for more than 30 minutes for the arrival of both Island Exp and the 1st Passenger train from Trivandrum. So the net effect is we will be reaching Trivandrum Central Station only after 2100 Hrs. Scheduled arrival time is 2025.

Please help us.

Sir.
last wednesday[protected] my two wheeler vehicle was parked at Trivandrum railway parking area regarding to my ernakulam journey. Thereafter i took my vehicle[protected] night 9.50 pm. They are collected 17Rs from me. Moreover they stealed 5 litre petrol from my vehicle. I was complaint to parking authority . Then they behaved me very indecently. This is not good thing. Hence i request that kindly take an action against them to do not repeat it any others. I already submit the complaint to the Thampanoor police station.
One more thing in railway has give any criteria about parking fees if yes then please take the proceedings show the notice board

Please help us

Dr. Sebastian Mathew

The Ladies compartment in the Kottayam- Eranakulam passenger train ( No 342 SR =56386) will have locked doors when it comes to Ettumanoor station on many days. If someone is inside they will open the doors for the ladies. Today there were nobody within and the ladies were trying to open it till the train started and they found stranded on the platform when the train started to move. They tried to enter the general compartments but the eastern doors of the adjoining compartments were also locked. The started panicking and boarded the moving train in the later compartments. It was a dangerous situation. Why there is no arrangement for opening the doors of the train? Or who is responsible?

Hello Sir

I am working as an Accounts Assistant in South Western Railway, Hubli, Karnataka. My native is Tuticorin. I want to come nearest of my Native. Any body wants to come in Hubli(Karnataka state) for mutual transfer (same designation) please conduct me sir please.

My email address is essakki.[protected]@ymail.com

dear sir,
am writing this letter for family in Irumpanam railway quarters, am staying this quarters for past 12 years.Here no regular cleaning of water tanks, which means for past 10 years they never clean our water tank.Contract water supplying team(water supplying to our quarters through water tanks) supplies unclean water.Please take necessary action for this big problem, consuming unclean water whole families facing so many diseases.am attaching photos of our water tank..
waiting for your reply
first photo-Main tank
second photo-ground level tank
[protected]@gmail.com

for staffs & families
Sothern Railway
Irumpanam.P.O
Ernakulam-682309

From
K.B. USHAPPAN, SHM II / CHY
( Fromerly ADHOC Goods Guard / ERS )
J/T 1277, PF NO: 04317774,


TO

DRM / TVC COPY TO Sr. DPO/TVC



SIR,


Sub:- Promotion as SHM I from date of issue of the posting orders(ie; 29/11/2010) onwards

Ref:- 1) 00. No. T. 52/2010/GR D, No: V/P.536/II/Shg Master/Vol .V.dt 29/11/2010

2) 00. No. T. 36/2009/Guards dt 12/05/2009, No: V/P 608/II/Gds . Gd /Vol.7 dt
21/08/209

3) 00. No. T34/2013/Gr.C
Sr.DOM/TVC letter no; V/T 20/Gr.D dt 08/05/2013
DPO/TVC/00 No.T.13/Guards/2013/dt 05/04/2013


I have been working as Ad Hoc Goods Guard/ ERM&ERS from 01/07/2009 onwards as per the above cited reference no: 2.
in pay Rs 12300+GP Rs 2800 . I have been posted as SHM/I/CHY by fixing my basic as Rs 11830+GP Rs 4200
on 29/11/2010. But this has not been intimated to me by YM ERM & SMR ERS or I had not been relieved as per the above
reference no. 1. Or in total I am having two losses ie:

1) I lost my career as Goods Guard due to the mistake of the administration .
2) I lost my promotion as SHM I from 29/11/2010 due to the action of YM ERM & SMR ERS.

Hence I humbly request you to kindly effect the promotion of SHM I grade from 29/10/2010 onwards in order to compensate
the loss to me due to the reversion of Goods Guard from 27/05/13 onwards which is not due to my own fault.

Thanking you,

Yours faithfully,

K.B. USHAPPAN, SHM II /CHY,
(Formerly ADHOC Goods Guard/ERS)

MATTANCHERRY HALT,
04/09/2013

Dear Sir / Madam

I want to know the procedure for to avail railway concession for student (sports concession) to attend the state level tournament (When I approached the school they are not having the concession for this purpose and more over this the first time that school is facing the need, so they need a guide line to get the form and to faciliate it for the students (If any one know the procedure can mail me to [protected]@gmail.com))

with regards
M. suresh Babu

Amount Still not refunded

Respected Sir, Our PNR NO [protected] Travel frm pune to cnb through train no 01451 were 2 RAC no B1 63 B1 63 was Clear and 3 tkt was in waiting List but no amount is refunded against non confirm ticket till time

Monthly statment not yet received

DEAR SIR,
I AM THE HOLDER OF LAST 3 YEARS.I HAVE A GREAT PROBLEM.tILL TODAY I AM NOT RECEIVING MONTHELY STSTEMENT.I DON'T KNOW HOW THE AGENT TOOK A INSURANCE.BUT TILL TODAY WE ARE NOT FAMILIER WITH WHICH TYPE OF INSURANCE IS ? I DON;T RECEIVE HOW MUCH I HAVE TO PAY THE PREMIUM.AND WHICH TYPE OF CARD IS .LOT OF CALLS COMING FROM CALL CENTER.wHEN EVER THE PERSON CAME ON MY HOUSE HE CONFERRANCE TO HIS SENIOR PERSON AT THAT TIME.SINCE DECEMBER I AM ON THE BED DUE TO SPINAL INJURY PROBLE.TILL TODAY AM AM NOT ABLE TO MOVE FREQUENTLY.MY OPERATION HELD ON 16 JANUARY 2007 ON DEEN DAYAL UPADHYAY HOSPITAL.IF THE INSURANCE IS NOT IN MY POCKET HENCE I WENT TO DDU HOSPITAL BECAUSE OF FINALCIAL PROBREM.IF MY INSURANCE IS COVERED AND I AM GIVING THE PREMIUM AT THAT TIME , SO I HAVE RIGHT TO TAKE CLAIM ...BUT STILL I AM SUFFERING ......I ANOID AND TELL TO THEIR SENIOR PERSON TO CANCELLED THE CARD AND CLEAR MY ALL DUES.SINCE
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR CANCEL THE CARD AND CLEAR MY ACCOUNT.LATER I WILL GIVE ALL THE DETAILS OF SENIOR PERSON AND HIS PHONE NUMBER.AGAIN I REQUEST TO SETTLEMENT THE ACCOUNT.

all stated above is fact in my case also pl do the needfull

till date i have not received any statement dt 20/03/08 which is said to have been forwarded msg recd on my mobile i am sbi employee my card no is 4317/5750/5946/1120.please verify at your end matter urgent

DEAR SIR,

THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS SINCE MARCH'08, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

REGARDS,
VARADA POTDAR

dear sir
When i was open my account, your bank had send cradit card
i had return my sbi card in ur bank drop box at vasundhra Gaziabad.But card statement are comming regularly, i m very fed up, please solve this problem,
my card no-[protected],

Sir,
For the last 2 months I am not receiving any statement from your side. I registered twice for e-statement but no response. Also your site is always getting jamed and not able to see the balance on loging.

pl help

DEAR SIR,

THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS SINCE MARCH'08, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

REGARDS,
S. K. Jauhri

DEAR SIR,

THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS REGULARLY, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY. TODAY I.E.[protected] HAS BEEN PASSED AWAY AND MAY, 2008 STATEMENTS WAS NOT RECEIVED BY US TILL.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

REGARDS,
S. K. Jauhri

SBI card no. :[protected]
Dear Sir,
With ref. to your letter no. LB/SBI/North/May-08/7856 dated May 12, 08, I want to inform you that my card was made in 1995 at my workplace by your officer without any information regarding it. Now, after 13 years, you have send an overdue.
So I request you to cancel all my overdues to avoid burden on my shoulders unnecessarily.
With regards,
Tarsem Lal.

THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST &LATE FINE CHARGES BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD.when i contacted today to your call center Mr. Shayok is telling me why you have not contacted to us. if need to contact you what is your bacic responsibility? if this is way of working of SBI please cancel my card. i donot want any obilise from SBI. Be an Indian I have Indian Banks on their way of working. i need your explanation with in 3days. If your reply didnot come i filing case in consumer court for not sending bill and claimin the late payment and intsertetc.

regards,

G S Prasad
Manager - Administration
M/S. Mahindra & Mahindra Ltd,
A S Kandivli, Mumbai - 400101.

Sir,
For the last 2 months I am not receiving any statement from your side, which results in non verification of monthly expenditure through credit card. I am just getting messages regarding payment of bill. Also your site is always getting jamed and not able to see the balance on loging.
I request to take appropiate steps for prompt delivery of monthly statement.
card no : [protected]

REGARDS,
SONA RAM MAKKAR

DEAR SIR,
THE MONTHLY STATEMENTS(3 months) ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.
My card no.[protected]

DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT

DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE IMMEDIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

Card No. [protected]

I am a staff from state Bank of Hyderabad, l b nagar branch hyd.
and i have a sbi card under staff consideration, it seems sbi cards division is now very particular of despatching monthly statements well in time my card no.[protected] since Jan 2008 i do not received any statement but unforturnately my account debited the late fee and all other penalities. I have mailed two/ three times to SBI cards division though there is no response from any one.
Hope at least for this, you will be resonded.

thanking you, with regards, ramana kumar (dob 01/05/1958)

monthly statement is not received for the month of june, 2008

I have requested to redeem the reward point 1330 on June 05, 2008 for an item but yet on July 4, 2008 i have not received the item. On my complaint at your helpline no [protected] On 25th June i got a reference no[protected] and assurance that i will receive the item after 5 days but nothing has been delivered till 30th june. Again on complaint on 30th june i got a assurance for 3days the same thing happend and on 4th july again i contacted to helpline no and i got one more assurance of 3 days to receive the item. when i asked them that i want to talk to the executive they kept me on hold for 5 min for 3 time and disconnected the line.
I request you that kindly let me know for how many more days i have to wait to get the my reward item against debit of redeemed reward points of 1330 which i have earned after spending my hard earned money of amt rs.53200/-.
Kindly look into the matter or if i won't receive my requested item against reward points within 3 days that is 7july 2008 i am bound to file an complaint for this to consumer forum on 8july 2008.
card no [protected]

sir, i am verry sorry to inform you that your cheque collecting person are not coming regularly to sbi rourkela township branch, sector 19, rourkela-769005.the drop box is filled with the cheques.we the staff of the branch are facing querry of the agrieved customer.please do some thing so that the dop box should be cleared every day and the cheques posted to the respective accounts.i have also dropped one cheque for rs-3453.50 on 07/07/2008 and the cheque is not cleared yet.my card no is [protected] .with regards.diptiranjan

i am not receiving staement for the month of jun-08

THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED MAIL ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST &LATE FINE CHARGES BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONMONTHLY STATEMENT
Sir,
For the last 1 months I am not receiving any statement from your side. I registered twice for e-statement but no response. PLEASE ARRANGE.
CARD NO:[protected]

SBI Card Account number [protected]



I am not receiving the E-mail as well as hard copy of my SBI card account statment. I have brought it to the notice of the custemer service centre but still I am ereciving the mobile msg only.
complaint No. MQ[protected]

Pl look in to the matter and do the needful.

DEAR SIR,

THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS FORM THE LAST ONE YEAR, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY. TODAY I.E.[protected] HAS BEEN PASSED AWAY AND JUNE, JULY, 2008 STATEMENTS WAS NOT RECEIVED BY US TILL. ON 15 JULY, 2008 AND 18 JULY, 2008 I HAVE COMPLAINT ON CUSTMOR CARE NO..THEY SAID THAT YOUR STATEMENT WILL DELIVERD WITHIN 3 OR 4 WORKING DAYS BUT TILL TODAY I HAVE NOT RECIVED ANY STATMENT AND SBI GURGAON CALL CENTER CALL ME 4 OR 5 TIMES DAILY...THEY TALKED IN A VERY RUDLY LAGUAGE.. I HAVE ALL READY PAID 10, 000 RUPEES ON 4 JULY, 2008. AND THAT TIME MY MINIMUM AMOUNT WAS 5678.00 RUPEES... ACCORDING TO MY JUNE 6, 2008. BUT NOW THEY SAID A 768.50 RUPEES AMOUNT IS DUE ACCORDING TO JUNE STATEMENT BUT THIS AMOUNT NOT REFELECTING IN JUNE STATEMENT ON NET...WHY I GIVE THIS AMOUNT...PLEASE TAKE SOME STRICT ACTION AGAINST THIS TYPE OF PROBLEM AND I WILL DO NOT PAY ANY UNWANTED DUES.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.
[protected]

REGARDS,
mukesh babu

i not recieved the monthly statement for the month of june-08 till now kindley send me immediately.

Dear Sir,

I have not received monthly statement regularly to my mail.
Please send the statement immediately to my mail

balakrishna

kindlysendmysbiplatinumcraditcardmonthlystatementforthemonthofjuly08&august0...⇄

Dear Sir,
I have not received my monthly statement for last two months i.e. june & july 08.
Please send immediately,
Thanking you,


(Anil Kumar Pandey)

DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

Sir,
I am your customer since January 2007. So far I have made the following transactions using the credit card.
03.01.07 - Easy money draft Rs.13, 000
20.01.07 - Purchase of TV -Vasanth & Co Rs. 13, 700
04.11.07 - Purchase of TV -Vansanth & Co Rs. 5, 250
Total Rs. 31, 950

I am also repaying the amount on monthly installment basis regularly and I have paid a total amount of Rs. 45, 330/- till 01.08.08. I am shocked to find an amount of Rs.5480 is still shown as outstanding in 17 Jul 2008 statement. I am also seeing many other charges like Fin charges, Check pick up charges, unbankable invalid charges, debit for amt charges are added in the statement. For the last 20 months I have paid in excess on the purchase made as well as the interest amount. In view of the above, I request you Sir, to kindly look in to my case and cancel all the extra charges claimed in the bill and relieve me from the loan amount.

Thanking You Sir

Yours faithfully
J.Vincent
Card No. [protected]

DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT of card no [protected]

DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT OF CARD No.[protected]

K.C.Sethi

Ask me to submit a fresh cheque against the SBI CARD bill dated 3/8/2008 for Rs.1967.38 whereas I have already submitted a cheque no.: 508036 dated 18/8/2008 drawn on AE Market SBI, Salt Lake, Kolkata-64 as on 18th August 2008, Why should I bear the hidden charges and the late fees? Please enquire the person or collecting branch who who will collect the cheques of the AE Market SBI Brach Drop Box.

I am also not reciveing monthly statement since last month. earlier i was reciveing by post. later i opted for my mail account as postal delay. but since last two months i am not reciveing my monthly statement. some one is telephoneing from mumbai that you please pay minimum balance. our representative will come to your home or office address. so far no such person attend to my office or to my home. i think this is a big bracket by not sending monthly statement and suggesting our representative will come and collect. since 30 years i am having sbi account and since a decade i am using sbi card.
i will highly appreciate proper action to be taken for sending my monthly statement.

Dear sir

I want to know about my card statement and balance enquiry.

Thanks&regards,

Rajiv

I have registered with SBI Catds for sending my monthly bill through e-mail. But till date I have not received neither through e-mmail nor hard copy which I used to get earlier.

NON RECEIPT OF MONTHLY STATEMENT
DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

Sir,

I have SBI credit card. My card Number is[protected]. I am not getting monthly statement after 25th June statement. So I cannot make the payment. Now your payment section from Chennai call me and demand to make the payment. How can I make the payment without monthly statement. So Please send us statement immediately and allow me to continue SBI CARD HOLDER and waive the LATE PAYMENT FEES if you charged.
Thanks,

ANIL KUMAR.S.

I m not recieving SBI card statement porperly. please issue statment monthly.
i also have an a problem of charging 6000/- Rs. in my credit card without taking any concern.
Please also wave out these charge.

My card no. is [protected]
Mob no. [protected]

monthly statement is not received for the month of june, 2008

DEAR SIR,
THE MONTHLY STATEMENTS(last 5 months) ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.
My card no.[protected]

I am not recieving monthly statements but I do recieve call from your call center begging for money. I have told many times to email me my card statement. Also your website is the worst. I have tried hundreds of times to login and check the details but login page itself never loads. This is very much annoying.

My monthly statements are comming in time for me to pay the balance amount. Now also this month i have not yet recieved monthly statement so far and the due date is[protected]. What should be done for this
yours
bhanu

I endorse the above complaints. I would advise the Bank to take immediate remedial steps before it loses its customers and loses credibility in the present day competitive market. My statement dated 13th September, 2008 is neither appearing on my mail address nor it has been received by post till today.




Hari Singh
Credit Card No.[protected]

I am receiving e statement for the past 2 months. But it asking password for opening the letter. But I have forgotten my password. please send hereafter by post.

With regards

I APPLIED FOR A CREDIR CARD IN MID-SEPTEMBER 2008 VIDE APP.NO.[protected].SBI's RELATED ADMINISTRATION CONFIRMED THE RECEIPT OF THE SAID APPN.VIDE SMS DATED 25/09/08 AT 14:55:12.BUT SORRY TO NOTE, THE CARD IN QUESTION IS STILL AWAITED...(?)

Sir,
For the last 3 months I have not recei card statement from you since I shifted to e-statement mode. Last month I requested to shift for hard copy option.I request you to take necessary action for delivery of monthly statement and sreamline the long pending issue. Due to your mistakes I paid @ Rs. 1150 against penalty, which is making me rethink while using SBI card. Other banks may be interested in giving good service.
Regards.
-Rahul Sakhrekar

DEAR SIR,
THE MONTHLY STATEMENTS ARE NOT RECEIVED BY SIX MONTH ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

Kind Attn: Mr.Ryali Bhardway, Payment Assistance Unit, Gurgaon.

Card No.[protected]/ Your Monthly Statement dt. 25.7.08
Total amount due Rs.29537.65.
[protected][protected]--------
On receipt of this statement I confirm having spoken to Ms.Anusha on 8.08.08 @ 10.55am and i have enquired if the entire amount outstanding is paid before due date i.e.14.08.2008 any further charges will be debited.SHE CONFIRMED TO ME THAT IF THE CHEUQE GET CLEARED BEFORE THE DUE DATE NO AMOUNT WILL BE DEBITED. I have paid the entire amount on 8.8.08 through cheque No.369098 and it was debited to my account on 10th of August '08. But to my dismay Rs.28.80 &Rs.233.00 when I have contacted one Mr.Anand on the first week of September he was rude and I have said when the total outstanding has been paid by me how you have charged.

It is a total violation on your part saying that for a withdrawl of May'08 it has been charged in the month of August'08. It is a gross violation on your part when I have paid the entire outstanding. I am in receipt of your letter dated 20.10.08 asking me to pay the outstanding of Rs.627.72 is not acceptable by me.

I marking a copy of this e-mail to Reserve Bank of India, Mumbai and your corporate office and also Banking Ombudsman. I request you to reverse what you have charged. If not I dont require your Credit Card anr more.

Regard,

Shankar
Date 29.10.08.

Dear Sir,
I am holdig your card no [protected] since last 2 years or more.One common problem was there many times.Like due date for my payment is 29th of every month.For the same cheque deposited through drop box on 24th or 25th comes to my bank for collection in next month.Then you charge late fee; which is reversed on call to customer care.
My question is why one should waste time in this process?
I always requested to accept cheque on any of your bank counters.
Every time repply was negative.
If you accept the cheque or cash at any of your bank branches both o[censored]s will be in win win situation.Both o[censored]s will have proof.
Your present is providing coushion for delayed payers.
For this matter you can refer my case.
I had dropped a cheque of Rs.1300 on 24/1/2008 to your drop box which came to my bank in last week of Feb 2008.
By chance I had conveyed the cheque number and bank details to your customer care alongwith details of drop box on 24/1/2008 itself.
Still you chrged me late fees and other charges ; also forced to pay the amount and suddenly the cheque came for collection to my bank for which your system denieghed to adjust that amount against EMI.
You can refer my email dated 17/2/2008 in this matter.
Also you can refer my emails during August 2007.
Now the same thing happened again.
I had deposited cheque through drop box on 25th of August which came to my bank on Sept 27th 2008.
You chrged late fees to me.This time I kept mum neither I called to customer care also; because I am fed up of this harrashment.
On 29th of September I was just to move to make payment of Rs.1250.00 to our Pune's collection centre at Senapati Bapat Road; I got a call that your person is coming to collect the payment. Next day your person came and collected the cheque now in the statement of Oct 2008 you charged cheque pick up fees. Why ?
I have paid my installment on 29th of october evening at your Pune collection centre.And request you to remove late fees charged in Sept 2008 statement And cheque pick up charges charged in Oct 2008 statement.
Also think seriously about above matter.Being customer I strongly feel that you are more interested in collecting these charges from us as major source of income.
Other matter is if some more amount is being paid by your customer you don't adjust the same against EMI of next billing cycle.If EMI and card has no connecton for accounting matter then create two saperate identities for easy understanding of customers like me.
As a sample case you can study my statements with a C.A. whether it is easy to understand ?
Also the language of your call centre follow up persons is so worst
it made me to go to police.
Kindly look into the matter and resolve the issues immediately.
Requested to cancell the late fees and cheque pick up charges at the earliest.

DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE IMMEDIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT.

Card No. [protected]

DEAR SIR
I REGREAT TO INFORM YOU THAT SINCE JUNE;2008 I AM NOT RECEIVING THE MONTHLY STATEMENT .MY FIRST COMPLAINT NO. WAS [protected] DATED 18.09.08 FOR THE CARD NO. [protected] . MY MAILING ADDRESS IS AS USUAL SHANTI VIHAR; FLAT NO 104 PARWATI PATH ; NEW CHITRAGUPT NAGAR; KANKARBAGH; PATNA 800020;BIHAR. THEREFORE I WOULD LIKE TO REQUEST YOU TO DO THE NEEDFUL AT YOUR EARIEST . TANKING YOU ; CORDIALY YOURS. S.K.JHA. 10.12.08.

DEAR SIR
I REGREAT TO INFORM YOU THAT SINCE JUNE;2008 I AM NOT RECEIVING THE MONTHLY STATEMENT .MY FIRST COMPLAINT NO. WAS [protected] DATED 18.09.08 FOR THE CARD NO. [protected] . MY MAILING ADDRESS IS AS USUAL SHANTI VIHAR; FLAT NO 104 PARWATI PATH ; NEW CHITRAGUPT NAGAR; KANKARBAGH; PATNA 800020;BIHAR. THEREFORE I WOULD LIKE TO REQUEST YOU TO DO THE NEEDFUL AT YOUR EARIEST . TANKING YOU ; CORDIALY YOURS. S.K.JHA. 10.12.08.

DEAR SIR,
THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS REGULARLY, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. TODAY I.E.[protected] HAS BEEN PASSED AWAY AND THIS MONTH STATEMENT ARE NOT Receive my name is dr akhil gupta my email is [protected]@yahoo.co.in

my card no. is [protected].
I had requested for change of my email address whereon monthly statement may be sent, while the acknowledgement has duly been received on my new, abovegiven email address, the statement continues to be sent to my my older address!

Kindly do arrange to have the needful done ie. to diarise to sen d statements on my latest (abovesaid email address) and receive my thanks.

dinesh kumar sood

I have not received the monthly statement in December 2008

All these days I was thinking that only i was facing problem with SBI.but many peaople seem to share the same views. I had advised to cancell my card on the 6th Dec.2008 and was inforemd thru one person that the remaining amount can be paid after receiving the Dec.2008 bill that will be recd. druing the first weeek of Jan2009. Meanwhile i have received more than 50 call sfor SBI credit card and none of them seem to be aware of my card cancellation. Instead they are asking me for the cancellation assurance and compalint no., which they are supposed to have given.Meanwhile they say that 27th Dec. is the due date, therefore another 2000 is added on and now I am to pay Rs.34000 as against 32, 715/-
I really donot understand what is going on and what are your terms?
If I get any more bills for service charges etc., I will not pay and will really take seriou action. Evey time u want us to contact us only thru the toll free no. and we are kept on hold for along time. this was not the practice when u sold the card to us.
similalry, I was instructed to get the gift for my reward points form the website, but ur site never opens for the reward points.
It will be helpful i[censored] send us the list by post.
for payment your poeple seem to be calling again an again but noen of them are bothered about our reward points.
Kindly take care of this issue.I want my cancellation assurance. My card no. is [protected].On 13.01.09 I have dropped acheque forRs. 32, 716 and I need the receipt for the same.

sir,
I am having sbi cedit card no [protected] and got it cancelled on phone in the month of jan, 2008
but last weak I got one sms from sbi card that I have to pay them Rs 2500.
I did not purchase on my card from 2007onward. my card was valid upto 05/08.
Last time on this card I purchased in dec 2007 for Rs 198. But I have to Rs 7000 for that.
I am not geting monthly statement from Dec, 2007.
pls do need full to me so that i should not get such types of harassment.
I am a retired ex-serviceman and living on my pesion it is very difficult to such type money

S S Sandhu
H/ No 27 Gali no 4-A
Vijay Nagar Batala Road
Amritsar(Punjab)143001
E.mail satwant.[protected]@yahoo.com


Thanikg you

These stupid SBI Card people is harressing me every time, they don't send the bill to the mailing address and they call me only after due dates and it has been intimated to the concerned department, but the reply is not there. they have collected huge penalties, late fee, interest from me. apart from being paid the total outstanding as per the collection person(outsourced) statement. they are generating a balance of 3000+ as due and send the sms to my mobile now and then. they are drinking human blood and I don't know when this is going to stop.

Sir, I would like to bring to your notice that I have opted to close my account long back but every month i am still getting the statement from you. Kindly do the needful to close my account. Initially they asked me to pay some cash which i have done long back. Hoping to get information from you soon. Thanking you.
With regards
Anitha

I have not received monthly statements promptly.
I have not received so far for the months of November and December 2008.
But you are intimate over phone and enquiries about payments and due dates were promptly.
you are the people must aware of sending statements promptly.


Ramesh Repala

CARD NO.[protected]

DEAR SIR,
MY CARD NO. IS [protected]. THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT
MY RECORDED ADDRESS.I ONLY RECEIVED THE MESSAGES ON MY MOBILE NUMBER, THAT YOUR STATEMENT DATED[protected]
HAS BEEN DISPATCHED. TOTAL O/S OF RS. ----- OR MIN AMT. OF RS. IS PAYBLE BY DATE ------, REGULARLY. ON THE BASIC OF MESSAGE I AM REGULARLY PAING THE SUGGESTED MIN AMT. INSPITE OF PAYING REGULARLY, THE O/S AMT IS NOT GOING TO REDUSED. I WANT TO KNOW THE CALCULATION OF YOUR INTREST RATES & YOUR SUGESTED MIN PAYBLE AMT.

My credit card monthly statement is not received on my address B-94 H.K.M.Nagar, Alwar (Raj.)
Please arrange to post timely submission of statement on my address.

Dear Sir,

I had applied for the platinum card of SBI in the month of July'08. Till date I have no information whether my details which I had provided for making the card has been processed. I had recd a sms on my mobile mentioning about my application no. which was[protected] and this was under process. This was in Sept.'08. Till date I have no intimation whether I am rejected or my card is made.I am regularly getting sms's regarding the scheme etc on my mobile. A bank of such repute cannot do like this to a customer. If it is rejected the bank should send an sms saying that the letter has been rejected etc. I am wondering whether I will get the card or will I have to apply again. Kindly look into this and reply

awaiting the response. Thanks
K.Parmeshwar

I have not recd the statement for this month, so you are requested to send the same at your earliest.

I am not recieving my monthly statement on time resulting in heavy burden of interest, therefore I request you to go throuh it and ensure me that I will get my statement on time.

DEAR SIR,


THE MONTHLY STATEMENTS ARE NOT RECEIVED BY ME AT MY RECORDED ADDRESS BEFORE DUE DATE SINCE 4 MONTH. RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
BECAUSE OF DELAY RECEIVING STATEMENT, I CAN NOT PAID MINIMUM AMOUNT IN TIME. THAT'S WAY YOU ARE CHARGES MORE INTEREST, LATE FINE AND OVERDUE CHARGES.
BEFORE 2 MONTH, I WAS PAID MINIMUM AMOUNT IN DUE PERIOD, SO I HAVE NO OVERDUE.
I REQUEST FOR STATEMENT AND FOR LATE FINE TO YOUR CALLER EXECUTIVE EVERY MONTH WHEN THEY ARE CALL FOR PAYMENT. I PAID THE SAME AS PER YOUR CALLER EXECUTIVE WHENEVER THEY ARE TOLD ME.
I CAN NOT PAID FOR 2 BILLING PERIOD DUE TO ABOVE REASONS.
SO PLEASE, IF YOU ARE RELEASE / DEDUCT THE EXTRA CHARGES [LATE FINE, OVERDUE CHARGE] FOR 3 BILLING PERIOD IN MY CARD, THEN I WILL CONTINUE PAID THE APPROPRIATE AMOUNT BEFORE DUE TIME.
FURTHER I REQUEST TO YOU, PLEASE AVOIDE THE EXTRA CHARGES FOR 3 BILLING PERIOD AS PER YOUR BEST SIMPATHY.

THANKING YOU,
MANARANJAN SAHU
D.O.B:- 01.01.1974

My statement for the month of February 2009 has not been received.

please forward my current (feb-2009) statement immediatly

Dear Sir/Madam,
I am Ashok Suvagiya from Surat using your SBI Credit Card (Card No.[protected]) since last two years. I complaint more then twenty times regarding monthly statement & Initial Insurance policy documents, please check out Custmer Care helpline no. records. So can i expects this kinds of Solutions?

Kindly do the needfull solutions as early as possible.


Regards,
Ashok Suvagiya
Cell No.[protected].

Nowadays I am in not receiving monthly statement and I have requested to send the same to my
email id which is not been done.

Inspite of that I have calculated the amount and I have made the payment.
but unfortunately Rs.206 less for which I have been receiving phone calls right from
early morning 7 am every one hour.

I am not getting my Monthly Statement for the last three months.
I am paying through SMS sent by you.
Your help line no.[protected] is also not in good shape.Very bad audio.
Early action please.
A.P.Chaudhuri
SBI Card No.[protected].

I hve a credit card which I only used for booking railway tickets. But now the card is not activating

so please activate the card

Card No, [protected]

DEAR SIR,
I AM THE HOLDER OF LAST 3 YEARS(CARD NO [protected]) PROBLEM.tILL TODAY I AM NOT RECEIVING MONTHELY STSTEMENT FROM PAST SIX MONTS WHEN I HAD GIVEN THE REQUEST TO THE COUSTOMER CARE THEN THEY WAS SAYING THAT WE HAD SENT YOU IT THE GIVEN ADDRESS.ALSO THEY HAD GIVEN ME A PROTECT INSURANCE .BUT TILL TODAY I HAD NOT RECIVED THE WELCOME KIT OF THE INSURANCE AS WELL AS THE MY POLICY DETAILS AND THEY HAD CAHGRED THE MONTHLY CHARGES EACH AND EVERY MONTH . ABOVE POLICY WAS ISSUED IN LAST 8 MONTHS BACK & SO MANY TIMES I HAD GIVEN THE REQUEST TO DESPATCH THE POLICY KIT BUT TILL DATE I DIDN'T RECIVED THE SAME,

IN LAST JAN09 I HAD MADE THE PAYMENT OF 30054/- THRU MY THE CHEQUE AND AT THE PAYMENT TIME THE PERSON IN THE CALL CENTRE OF SBI GIVEN THE PROMISE FOR THE RIVERSAL OF ALL OF ALL INTREST AND LATE FEE ETC. RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.

IF FEB MONTH WHEN I RECVED THE STATMENT I WAS SHOCKED THAT I HAD NEVER PURCHASED ANY THING AND IN THE MONTH OF JAN I HAD MADE ALL THE DUES THEN HOW CAN BANK WILL CHARGE THE LAST BALANCE OF 7000/- AND ABOVE, THEN I MAKE A CALL TO SBI BUT I DIDN'T RECIVED THE FAVORABLE REPLY. AFTER THAT I HAD DECIDED TO NOT MAKE THE PAYMENT.

AT LAST TODAY ON 2 APR I RECIVDE THE CALL THAT PLEASE MAKE THE PAYMENT AND WE'LL GIVE YOU THE REVIRSEL IN THE NEXT MONTH. BUT HOW CAN I FAITH TO THEM BECOZ THE SAME WORD I HEARD FROM LAST 6 MONTHS.



I REQUEST TO TAKE APPROPRIATE STEPS FOR THE REVERSALS OTHER WISE I;LL NOT MAKE THE PAYMENTS. THATS MY LAST STEP.


WAITING FOR YOUR REPLY.


THANKS & BEST REGARDS


RAKESH ARORA
[protected]

i have not received my monthly statement to home address till now and
change of address i have given to you since beginning.

Dear Sir,
Today is last date of payment of my credit card, Even though i am not receiving monthly statement. I am regularly paying dues on line by log-in at your web site. Today I cant open your site and log in to make payment. Please advice what should i have to do.

Dear sirs,
I am not receiving any monthly statement, however i am regularly paying dues on line by loging in through your web site. but today is last date and i am unable to get through your web site.Request you to advice what do i have to do.
Ajay Tanna
Credit Card No. [protected]

I am not recieved my statment regularly with in time

I have not received my card statement on my registerd address till date. Ultimately you will charge me the interest on due amount.
My card no--[protected].
Please do needful.
regards
Dr.Chandrakant Patel.

To,
The_customer care officer
Credit Card Section
HDFC BANK
MUMBAI


SUB:- COMPLAIN AGAINT UNAUTHENTICALLY
WITHDRAWING AN AMOUNT OF RS.___145000.00_ FROM MY CREDIT CARD BEARIMG NO. [protected] BY THE HDFC BANK.

REF:- 'HBL=[protected]' AND 'HBL=[protected]' AND Banking Ombudsman Scheme 2006 (BOS 2006) Date :[protected], Complaint Number :[protected]



SIR.

I Shri. Sabhajit Yadav, S/o.Ramyash yadav, R/o.0/3, c-27, Palm Beach Apartment, Palm Beach Road, Sector-4, Nerul, Navi Mumbai - 400706, Working as an Chief Engineering in Merchant Navy, would like to put before you the following few lines for your kind consideration and immediate action:-

1. I am a Credit Card Holder of your bank bearing No. [protected] .

2. I wide my email to the bank dated 6 th june 2008has intimated that the bank has wrongly deducted an amount of Rs._145000.00__ as emi from my credit card and had also requested them to stop further deduction of any such emi and also arrange the refund of the deducted amount back to my account.

3. I had also raised the dispute of the said transaction which were done through my credit card without my consent the details of the said disputed transaction is given here in below.


DETAILS OF THE DISPUTED TRANSACTION

My Card No. : [protected]

Total Credit Limit 155000.00
Available Credit Limit 9427.00
Available Cash Limit 9427.00
Total Billed Amount ( Balance as per last statement) 52933.26
Minimum Amount Due 2650.00
Payment Due Date 02/07/2008
Total Unbilled Debits (Debit transactions after last statement) 0.00
Total Unbilled Credits (Credit transactions after last statement,
including payments) 0.00
Total Outstanding Authorization Amount * 92638.86
Reward Points Balance - Last Statement 656
Reward Points Balance - Current 710

.
4. Further to make my case clear I had officially declared that I have never authorized anybody to withdraw any amount from my credit card.

5. Though your bank says that I have signed some member ship form for an CUNTORY CLUB MEMBERSHIP which I had denied as I have never signed any such form for any membership of said club .


6. I have neither authorized nor participated in the above
transaction(s). I confirm that the card is still in my possession
7. I once again denay that I am not a member and had never signed or authoritsed any body to withdraw from my card for any membership.

8. I have come to know that you have an Partnership/tie-up with the country club and hence I feel that the present unauthentically withdrawls from my card is done to full fill your targets.

9. The non co operative and time killing tendency shown by your official AND BANK

10. I also wish to bring to your notice the contradictory communication being done by the customer care by saying that they have not received my complain letter and want to close the matter.

11. Hence wide this letter I wish to intimate you that if the said amount is not credited to my account with in 7 days time I will be free to approach the competent court of law for seeking justice the consequences which you may please note.

12. Hope you will use your good office




K'LY ACKNOWLEDGE RECEIPT OF THIS MSG.
BEST REGARDS
SABHAJIT YADAV
MASTER/ CHIEF ENGINEER /SWIWAR VENTURER
E-MAIL:swiwar.[protected]@astmail.net
TEL.+[protected]
FAX:+[protected]
MOB:+91-[protected]

_____________________________________________________________________________
From: HDFC Bank Credit Cards Support
Date: Wed, 18 Feb 2009 17:44 +0530 Msg: AMOS[protected]
Subject: 'HBL=[protected]' Your HDFC Bank International Credit Card
To: swiwar.[protected]@astmail.net


Dear Mrs. Yadav

This is further to the recent communication to the office of banking ombudsman by Mr.Sabhajit Yadav regarding your credit card account.

We understand that you were not in agreement with transaction amounting to Rs.1, 45, 000.00 incurred at M/s. Country Club on June 05, 2008. We once again wish to inform you that basis our liaison, the bank had subsequently received the proof from the merchant establishment in support of the transaction. Owing to the same, we have confirmed liability towards the said transaction rests with you. We have already forwarded a copy of the signed application for your ready reference. We request you to contact M/S Country Club directly for any further clarification/assistance that you may require in this regard.

Specific to your card account, we observe that we were not in receipt of regular payments since June'08 statement. Hence, bank charges as applicable were levied to the card account. We wish to confirm that the card account is currently overdue and there is an outstanding of Rs.97, 138.25 as on date on the card account. We request you to effect payment towards the same to avoid levy of further charges.

Please feel free to call our 24 hours call center at[protected] or write to us at customerservices.[protected]@hdfcbank.com for any further assistance / clarification that you may require with regard to your credit card and we shall be glad to assist you.

Assuring you of our best services always.

Regards,


Priya.L
Manager-Customer Services
Credit Cards


__________________________

From: SABHAJIT
Date: Sun, 15 Feb 2009 13:12 +0530 Msg: AMOS[protected]
To: swiwar.[protected]@astmail.net

[protected]
Phone Number :[protected]
Fax Number :[protected]
Email id : [protected]@rbi.org.in


Office of The Banking Ombudsman
C/o Reserve Bank of India, Garment House, Ground Floor
Dr. Annie Besant Rosd, Worli, Mumbai - 400 018
Web Site : www.rbi.org.in

Sub: Acknowledgement

To:
YADAV SABHAJIT
R/O 0/3
C-27, PALM BEACH APT.
PALM BEACH RD
SECTOR -4, NERUL
NAVI MUMBAI 400706

Dear Sir/Madam,

Banking Ombudsman Scheme 2006 (BOS 2006)

Date :[protected]
Complaint Number :[protected]
Against Bank : HDFC BANK LTD.,
Null

We have received your complaint which is being forwarded to the bank for their comments. Please await bank’s response and on receipt of which if you find that the resolution is not to your expectation then please point only the unresolved issues to us and endorse a copy to the bank.

Yours Faithfully



Deputy Secretary

Dear Sir,

I have Card Holder of SBI Card. I have not received of Account Statement till to date of this month.

Kindly send us my statement of Account of mty mail.

Dear sir,
I have not received the card statement for the month of March-April2009 till date. As i have to make payment in a day or two please look into it urgently.
krishnan tv

Dear Sir,
I received SMS stating that my credit card statement with ourstanding balacne has been send to me. My card No.[protected]. But I am not received so far. I hope the annual fee has been charged for me. Is is possible for waiving of annual fee?. Kinldy helpme, otherwise kindly cancel my credit card. I don't want to use SBI card hereafter. Expectiong your immediate reply

I HAVE COME OUT OF INDIA AND STAYING AT RALEIGH, NC, USA FOR NEXT SIX MONYHS. I HAVE NOT RECEIVED MY 15TH MAY/09 STATEMENT. PLEASE LET ME KNOW THE DUES TO BE PAID BY ME AS ON DATE SO THAT I CAN ARRANGE PAYMENT WITHIN THE DUE DATE. MATTER URGENT. PLEASE HELP ME OUT.

THANK YOU.
M.K.CHAKRABORTY.
CARD NO [protected]

am not receiving the monthly statement... hw can i receive my last 3 month statement? my card num. is- [protected]

I am Devender Reddy holding the card since 1.5 years till now i am not receiving the monthly statement for my current address.no.of times i have given the complant though the customer care.please do me favour and sent the statement in proper time.

Sir this is Devender reddy holding Gold card since 1.5 years till now i have not received the monthly statement in time to my current residential address.Please do the favour and keep sending the statements in time.

Dear sir
I am not in receipt of statement for card no [protected] dated 07/1/9 and 6/4/09
Is it convenient for you to provide me soft copy to my email id? [Or hard copy]
Please do needful.

Thanks & Regards
G.Balakrishna

DEAR SIR,
THE MONTHLY STATEMENTS ARE NOT RECEIVED FROM APRIL 2007 BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. I HAVE COMPAINT TIME TO TIME TO PHONE BANKING OFFICER BUT NOW TILL DATE IT IS THEREFORE HAVE NOT TAKEN ANY ACTION BY YOU I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT

Dear sir,

Ref: my card no.[protected]
a/c no:[protected]
sub: non receipt of statement by e-mails.

I have lodged 3 complaints on phone that i do not receive any e-statements .

I do not remenber the date on when the first ccmplaint was lodged.but an amount of Rs.350 was reversed as i did not get the statement .

The second complaint was lodged on 12.6.2009 to one Miss .nikita . The complaint no is. [protected]i request her to send me the last 3 months statement as i have not received any statement from day one till today. She said it will be sent within 72 hours .
The third complaint was given to Mr.Vibyour .The complaint no is[protected] dated: 17.6.2009 . He said that the statement would be sent with in 24 hrs.
Today is 20th june and i have not received the statement.

I need the statement and i request you to send me a statement from the day i have received the credit card .do not charge any fee as i have not received the statement and its not my fault. any delay in payment of my dues will not be my fault.
hence i request you to send me my statement of account immediatly until then i will not be paying any dues nor i will be using this credit card.
On 20th june, i have requested Achinc kaur for a hard copy of my statement, for which i have received a mail at the same email id that the request for hard copy has been received and the statement by e mail has been un subscribed .
now how is it that i am not receiving the e-statement and at the same time i am receiving the mail that the request to unsubscribe for the estatement has been accepted ?

pl do the needful.
regards
niranjan kumar

Dear sir,

Ref: my card no.[protected]
a/c no:[protected]
sub: non receipt of statement by e-mails.

I have lodged 3 complaints on phone that i do not receive any e-statements .

I do not remenber the date on when the first ccmplaint was lodged.but an amount of Rs.350 was reversed as i did not get the statement .

The second complaint was lodged on 12.6.2009 to one Miss .nikita . The complaint no is. [protected]i request her to send me the last 3 months statement as i have not received any statement from day one till today. She said it will be sent within 72 hours .
The third complaint was given to Mr.Vibyour .The complaint no is[protected] dated: 17.6.2009 . He said that the statement would be sent with in 24 hrs.
Today is 20th june and i have not received the statement.

I need the statement and i request you to send me a statement from the day i have received the credit card .do not charge any fee as i have not received the statement and its not my fault. any delay in payment of my dues will not be my fault.
hence i request you to send me my statement of account immediatly until then i will not be paying any dues nor i will be using this credit card.
On 20th june, i have requested Achinc kaur for a hard copy of my statement, for which i have received a mail at the same email id that the request for hard copy has been received and the statement by e mail has been un subscribed .
now how is it that i am not receiving the e-statement and at the same time i am receiving the mail that the request to unsubscribe for the estatement has been accepted ?

pl do the needful.
regards
niranjan kumar

anything may come from sbi includingan auto full of goondas afterall they are the words largest cheats err..
bank i too was robbed a few thousand rupees by them

but one thing they are doing cleverly

they employ young and beautiful girls to solicit (for cards ofcourse) targeting young males

somehow this public sector bank has been misled by goondas and rowdy elements

god save sbi

DEAR SIR,

THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS FROM APRIL 2008 TO TILL DATE. I HAVE COMPLAINT TIME TO TIME TO YOUR TELE EXCUTIVE SBI CARD DEPTT SINCE A LONG TIME.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT

Mine is tipical case with SBI Card. SBI Card's base line being 'make life simple' they really make it miserable. My card [protected]. Their statements never come on a frequency. This card expired on September 2009. The card was never renewed. I never opted for renewal. MISCERY IS - Renewal Charges are debited every year. On the top of it Insurance Premiums were debited for which no Policy Documents are sent. How can one make a claim having an expired card on hand. The beauty of the story is - Penal Charges, Late Payment Fee, Financial Charges on such absurd amounts accumulated. For this kind of great service - they charged service charges also. The topping of this ice cream is - they have charged some amount on some security protection policy - for an expired card. Now they asking me to make a payment of about 4000 and odd.

I am going to report this - business gymmiks to Banking Ombudsman.

Beware of SBI CARD. Make your lives simple by being away from it..

DEAR SIR,
THE MONTHLY STATEMENTS OF THIS MONTH HAS NOT BEEN RECEIVED BY ME AT MY RECORDED ADDRESS TILL DATE. I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT. YOU ARE ALSO REQUESTED TO SEND MY E-STATMENT TO MY EMAIL ADDRESS [protected]@gmail.com. MY SBICARD NO. IS [protected].

Dear Sir
I am one of your sbi card customer sorry to wright this kind of letter your cochin branch manager Mr.Sudeesh is not at all eligible to sit in that chair kindly teach him that customers are not beggers and not to think every body is a fool kindly teach him how to behave with customers even in phone and in person.
using bad words over phone i dont think this is the way for a institution like SBI to follow I want to see that you will take corrective meassure for the same

Thanking you
Gopinath

today i got a mail from Mr. Manish Jain, chief marketing officer of sbi card about sbi classic card.
pl. note I DO NOT NEED ANY CARD OF YOUR BANK.

EARLIER I HAVE A CARI am a visa card holder of sbi.
D NO [protected] AND I MADE ALL THE PAYMENT SO I DO NOT WANT CONTINUE THE SAME VISA CARD TOO.

PL. FINISH MY ACCOUT OF MY CARD [protected] AND DO NOT SEND ANY SUCH OFFER TO ME .
DR NAVIN CHANDRA LOHANI

My father in law had used a standard chartered bank credit card back in 1996. There was balance of Rs.1000 at that time. Since then he has not received any statments or correspondence till date. Suddenly out of blue on the 18th August'09 he has received a letter from the bank stated a due of Rs 13 lakhs to be paid to the bank with in 15 days from the receipt of the letter.

Pls suggest what needs to be done to avoid paying such huge amount.

DEAR SIR,
THE MONTHLY STATEMENTS ARE NEVER RECEIVED BY ME AT MY RECORDED ADDRESS IN TIME, RESULTING IN NON VERIFICATION OF MONTHLY EXPENDITURE THROUGH CREDIT CARD. THE INTEREST BURDEN ARE BURDENED ON MY SHOULDER UNNECESSARILY.
I REQUEST TO TAKE APPROPRIATE STEPS FOR PROMPT DELIVERY OF MONTHLY STATEMENT . IN THIS CONNECTION PLEASE SEND MY MONTHLY BILL TO MY E-MAIL ADDRESS (ram.[protected]@sbi.co.in)

With Regards

Ram Krishna Gope
My Card No. [protected]

Dear Sir,
the monthly statement are not reccived by me recored address since two
month back but payment of dues are already paid in time

I request you please provide me the month of Oct-09 & Nov-09 monthly
statement
SBI Card No.[protected]
Mob-[protected]

Railway — bribe

Just came accross a victim who was tourchered by a civil dressed railway personal for carrying a TV. The incident happened in the station just besides the B4 compartment of konark express about 15.10 on 21.08.2011. The persol alleged to be railway vigilance took Rs500 bribe in presence of number of passengers waiting outside through the shopkeeper of the B-NATURAL stall on platform number-1.

Request to forward the same to appropriate authority for action against the stall and the railway official.

Regards
Ranjan Dash, [protected]

Indian Railways — No Flush in Toilets of the entire Coach

Sub: K. Sathish Babu, Transaction ID [protected] and PNR No.[protected] – Travelled from NLR to HWH on March 24, 2008 by YPR HOWRAH EXP – Complaint about 1) none of the leavers working in the ‘Coach S6’. 2) Berth Numbers are not as per printed tickets.


I regret to inform that I have travelled from Nellore to Howrah on March 24, 2009 by 2864/YPR HOWRAH EXP. I boarded the train from Nellore (NLR) on[protected] at 05:30 AM and noticed that none of the levers to flush water found working in the entire coach of S6.

None of the train officials / staff were bother to check and install a new one. It is further noted from the on-duty train officials that the same coach is being run for so many months without any proper flush in the coach S6.

It is further disturbing that berth numbers printed on the ticket and manually written in the coach are different. This led to huge fighting between the passengers. On duty TTE rendered no help in this regard. I understand that this had happened due to withdrawal of Side Middle Berth.

Though no side middle berths were allotted, the berths were physically available in the coach of S6 and TTEs have sold all the Side Middle Berths to so many people who are not suppose to board the train with valid tickets.

Please bestow your immediate personal attention and provide basic amenities to the passengers and arrest the business of TTEs.

Regards

K. Sathish Babu

K. Sathish Babu
O/o Securities and Exchange
Board of India (SEBI)
L & T Chambers, 3rd Floor
16 Camac Street
KOLKATA - 700 017
Phone:[protected]Direct[protected]Res

indian railways online booking system — Poor website

I stay away from my parents and all thanks to the irctc.com, i am never able to meet my parents as I am never able to book ticket for me in tatkal quota. The long awaiting queue in general quote never gets confirmed, and if you wish to book it online in tatkal quota, teh server is always down, which ultimately says, "session expired".

I want to ask teh railways government that if you are not capable enough to give fast iternet services, atleast, dont try to lure us by showing that you are offering teh facility, It is of no use, and it waster almost one hour.

Dear Sir,
All this points for South Eastern Railway in West Bengal :
1> More local train is required for Howrah - Midnapur as frequency is now 1 hour and sometimes more.
2> As the Howrah - Midnapur jurney is 3 hrs so toilet is required.
3> As Kharagpur is declared as a industrial zone but there is poor service in train.As the maximum Employees service here in 3 x 8 ( 24 hrs ) shifts, so after 22 hours Midnapur-Howrah local train to be introduced.
4> Double line is required for Kharagpur - Midnapur section with a rail Bridge in Kansai Nadi.
5> Kansai Halt station to be made a permanent Station as the Minapur City is expanded.
6> In Kharagpur there is a lot of vacant space of railways, if rail can build flat with private partnership it will be helpful for commom people as max company has no housing for their Employees.
7> More gallopping local is required and it should be stopped at Santragachi station in up / down jurney.

Hi,

Today morning at 7.00 AM I went to drop my niece at the old delhi railway station, after a great difficulty I managed to find car parking in gandhi maidan (yes there is no car parking inside the station). After that I went to buy platform ticket and after standing in a que for almost 20 mnts I was told to go to a different counter (No12), when I went to this counter there was no one sitting at that time and the only counter open was the Ladies from where men were also buying the tickets. It must be around 7.30 AM by that time and the duty changed. when my turn came and I asked for the platform ticket, this man started behaving in a rudely manner and started abusing me saying that I am standing in a ladies que to get fun etc and etc. and he will put me in jail. It was very humiliating and have decided never to take the Indian railways. I hope you take proper action against such illetrate, highly impolite emplyees I will appreciate if you can call me for identification of this man who misbehaved and the department takes necessary action against such employees who have no accountibilty and decency to talk to people.

Indian Railways (Western Railway) — Not refunding cancelled ticket amount

I had cancelled my ticket from Vadodara to Mumbai - travel for 14th March, 2008 by 3T A/c by Navjivan Express Train Number 2655. The cancellation was done by me at Vadodara and Surrender Receipt issues to me is 431100 dated 4th March, 2008. Thereafter I have sent reminders on 5th March, 2008, 12th April, 2008 and 30th April, 2008 to Chief Commercial Manager, Refunds, WEstern Railway, Churchgate Station, Mumbai but they have bothered to either refund my money or reply to me. The amount involved is Rs 2309/-. I am a senior citizen living solely on pension income and I find this delay is causing substantial financial and mental stress to me.

Dear Sir/Madam,

I Booked my ticket From Mumbai to New Delhi, via AUG KR RAJ EXP, 2953(24-MAY-2008).
I was ready for Journey, Unfortunately train is cancelled by Railway because of "Gurjar Aandolan ( in Rajesthan)."
I was on Official tour for New India Assurance Co. Ltd (A Govt. of India Enterprise).
Now i need the "Proof of train Cancelation" from your side, to provide the proof to my Head Office for Full Fare Compansation from my Company.
So please provide the Proof of cancellation of train in written.

i booked one rail ticket for my journey of dated 14.06.2008 vides train no. 2953 from Surat to Hazratnizamuddin through irctc website in Tatkal Quota.

When I reached Surat station to board, I came to know train is cancelled, and there I enquired by railway person, he told me that ticket amount shall be debited in my account automatically. Since amount is still not debited in my account hence I request you to please help in this regard and arrange to debit same amount in my account.
In this regard i have sent email on [protected]@irctc.com but still dont not get any reply. My ticket details are given as below:
Name : AMIT SHARMA
Train No. :2953
PNR No.: [protected]
Tras. ID: [protected].

Western Railways — refund of ticket bought under sr.citizen category

From: Arvind B .Adalja, Regd.A.D.
102, VISAMO FLATS, 78, GAUSALA PLOTS,
SAROO SECTION ROAD,
JAMNAGAR- 361002 (GUJARAT) Dated:12th, July, 2008

Dear Sir,

My name is ARVIND ADALJA, Aged, 69, residing at Jamnagar. On 9th, July, 2008, I wanted to go to Jamnagar as I was at Ahmedabad for few days for some work. I went to Station for getting Reservation Ticket for Jamnagar at about 4pm as I wanted to travel by INTER CITY for Surat to Jamnagar in 1st class. I filled in the form for the purpose and submitted to issue me ticket on reservation window for the purpose. But with my surprise I was told by the booking official that there is no provision to make any reservation in1st class in the aforesaid train
.So, I asked him then what is to be done by me to get ticket? He advised me to buy from CURRENT TICKET WINDOW .I went there stayed in queue for about ½ hour and I asked the person to issue me 1st class ticket for Jamnagar under Senior Citizen concession .Surprisingly, he also expressed his inability to issue ticket for 1st class for the train referred here above. I asked him then please let me know who will issue me ticket? He advised me to buy ordinary ticket for 2 class and get it UPGRADED in the train by the Conductor.
As my going to Jamnagar was pre planned and there was no time to go any other authority to understand the norms for issuing tickets for 1st class in the aforesaid train I accepted the advise and bought 2 class ticket from him under senior citizen concession.
Then after the arrival of the train I met the conductor who was accompanying to the 1st class coach to make my ticket UP Graded under senior citizen which he refused stating that he is not empowered to issue such ticket and I have to pay FULL amount of Rs.410/- (four hundred ten only) if at all I want to travel by 1st class. Though, I was much shocked and taken a back with the norms of railway I left no alternative but to pay as asked for upgrading my ticket and accordingly I paid him Rs.410/- and he upgraded my ticket., a copy of which is enclosed here with for your perusal Voucher No 313052 along with the original ticket which was issued on the window is also submitted its no .is 9252 for Rs.58/-.
From the for going you will observe that there is no fault of mine as whatever I asked was accordingly to the norms of railway is made known to the public. Under the circumstances may I know where the travelers have to go particularly senior citizen like me where(1) Reservation not made for 1st class, (2) current booking do not issue ticket for 1st class under sr. citizen category and height of that even(3) conductor in the running train also do not have authority to upgrade the ticket under sr. citizen. Thus, all sr. citizens like me are DEPRIVED Of THE CONCESSION and have to pay full amount of FAIR for traveling.
I felt more surprise as I traveled in the same train from Surat to Jamnagar on 26 th, June by 1st class and On that day I was refused issuing ticket on current booking and asked me to go to RESERVATION COUNTER to get the ticket reserved.
And it was issued to me by reservation clerk.
Is not all contrary to railways norms besides UNFAIR, UNJUST and UNILITERAL and against the normal NORMS fixed for sr. citizen concession?
I hope you will appreciate my concern in the matter and REFUND the AMOUNT Rs.123/- at 30% of the ticket issued to me by upgrading the same to me allowing me under sr. citizen concession and the amount may be sent at your cost by Demand draft or Money order to the aforesaid address at an early date.
Awaiting anxiously your response in the matter and hope you will not compelled me to lodge complaint before Consumers grievances redresser forum at Jamnagar.

Yours truly,
Arvind Adalja. Enclosure:- As Stated.
NB: A copy of this complaint also sent by regd.post to concerned dept.

Hi All,
Well I must tell you that the Cancellation of E-Tickets on irctc is just the formalities and no refund is being done. as an example, I booked a Ticket for dated 02nd Nov 2007. I somehow missed the train and cancelled the ticket in the nearby Internet Cafe. I am still following the mail. I have received documents from irctc stating that my request has been forwarded to India Railway for the procedure. Its 10 months since then and I am still enquiring about the refund with the officials with no result. I request you to kindly get my refund done as soon as possible.
Transaction ID Being [protected].
Train No : 2561

Indian Railway — NO REFUND AT DESTINATION SATATION

I Sanjib Chaudhary & my wife have boarded train no. 3287 from Bilaspur Jn (BSP) to Hatidha Jn (HTZ) on 09.11.2008 with a confirm ticket 2nd AC ticket. But after boarding, it was told by TT that we have been adjusted in 3rd AC coach due to unavailability of bearth in 2nd AC. Accordingly we got adjusted in 3rd AC and TT has made a certificate for refund of difference amount of 2nd AC w.r.t 3rd AC and asked to collect refund amount from HTZ Jn.

Accordingly after reaching HTZ Jn. at 05:00 AM, I approached ticket counter to collect my refund money but as per then it can only be collected after opening of reservation counter after 08:00AM. So I went home which is 35 KM away from HTZ Jn. Again I came back at 09:00 AM to collect my refund amount and produced my ticket & certificated issued by TT, but at reservation counter they refused to refund the same and told that we don’t known about this. Then I approached Station Master, he also told the same thing. After this harassment I came back from HTZ Jn. without getting my refund amount.

This is really painful and shocking for me that in the same organization there is such a wide gap o[censored]nderstanding and lack of knowledge of rules. I am working as an executive in Indian Oil Corporation Ltd., which is multi locational and this type of gap is never seen in our company.

Enclosed: Scanned copy of
1.Ticket. (No. 21943608, PNR No.[protected]
2. Certificate issued by TT (No. 231067)

With warm regards

Sanjib Chaudhary
Address: B-77, Refinery Township
Begusarai, Bihar, PIN: 851117
Ph No.[protected], 275745, [protected]
FAX: 06243-

Respected Sir!!
i booked my e-ticket through internet(www.irctc.co.in) on 25-Dec-2008. in K.V.express(4257), journey date[protected]. PNR NO.[protected], Transaction ID [protected] in Tatkal Scheme. but unfortunately in Date of Journey train was late more than 13 hrs. and i have to go urgentely delhi that day. so i came delhi by another train .
Sir.. i am very requested that plz. refund my money..
thanks!!!
shashank

sir/mam
i have missed my train(MAILADURAI EXP) from Bangalore to Trichy on 8/12/2008, Regarding to get the refund, railway department has requested us to send a letter to Madurai southern railway and we did it .but we have not obtained the refund yet.what is the procedure to get the refund.kindly tell me the way for it.
Train no:6232
Pnr no:[protected]

SIR/MADAM

There is an emergency requirment of a train between chennai to bangalore on saturday and sunday night
between 23.15pm to 23.50 ... most of people working in banglore prefers only available train bangalore mail in which its very difficult to get reservation...ppl hang out side the unreserve compartment ...which oneday will lead to a very big tragedy or accident...so kindly take my sencire request and make a note to higher offical regarding this complaint

I am writing this mail about the refund of the money that I paid to buy tickets from Delhi to Rourkela and also the return journey.
I booked two tickets for train no-8478/Utkal express/3AC PNR Number:[protected] for the date 07th July 2008 paying an amount of 2296+30(an additional amount for booking tickets).And I booked two return tickets for train no-8477/Utkal express/3AC PNR Number:[protected] for the 10th July 2008 paying an amount of 2296+30(an additional amount for booking tickets).
The train however got cancelled but I didn't receive my money back till now. I filled the TDR (Ticket Deposit Receipt) form number: 923129 on 7th July 2008(same day) at 13:00 hrs .After coming to Bangalore I have sent the TDR form again to the address given below.
Chief Commercial Manager (Refunds),
Northern Railway 2nd floor station building
New Delhi 110055 via speed post.

It is waste of time and money both to go to the railway enquiry again and again in Bangalore & Delhi. I already wasted a lot of time & money in enquiring but didn't have any response yet, as there is no one in the railways department who can tell me exactly what is happening. The most common answer which I get from railways is that "it’s under processing”. I am fed up of hearing these words.
What kind of processing you do let me also know that it take several months & years to transfer the refund amount?

Regards
Rupashi

Dear Sir,
we had sent you TDR against untravelled PNR No.[protected] on 18/02/09 which was received by the due authority on 24/02/09. But we have not received any reply to your end till date regarding fare Rs. 941/- . we, therefore request you to send the same at the earliest.

Rahul Bhat
Nilons Enterprises Pvt. Ltd.

Railways — Ticket Refund - Due to Tain Cancellation

Hi

This is regarding ticket cancellation for the tickets issued using Smart Card.

I issued 3 tickets from a Smart Card Machine on 12th April 09 at 09:46 am from Kalyan to Vasai Road (via Diva), ATVM Ticket # 9347. After reaching Kopar, we were informed that the train for Vasai was cancelled due to some work. We had a talk with the Kopar Station Master and he informed that Kalyan Station respective department was already informed of the train cancellation the earlier night and even after that they were issuing tickets. Also, there was no announcements made in Kalyan that the train was cancelled. He asked us to either use the ticket to go via Dadar or get the ticket cancelled from Kalyan.

We came back to Kalyan and talked with the Kalyan Station Master Mr. S B Singh and he agreed for a full refund to be given on the ticket. He marked the same on the ticket and asked us to collect the refund from the ticket counter. At the ticket counter, we were directed to some other window everytime we went to some window for refund. Ultimately, they refused to provide a refund as the tickets were issued using a smart card. I went back to the station master and he also mentioned that since the ticket was issued using a smart card, refund is not possible. I wasted more than an hour in all this.

Can something be done about this? Ideally, the tickets should not be allowed to be issued even from the Smart Card Machine. Also, why did the station master signed for refund and then his signature was not respected at the counter.

Thanks
Rajesh Nagwekar

Dear Sir,
My brother Sri.vV.CHANDRASEKARAN booked tickets for my family and his family from CHENNAI TO DURG on 25.12.2008. Due to some problem one of the passenger Smt.N.P.LAKSHMI LATHA(wife of my brother) was not travelled with us.So we got a FORM OF CERTIFICATE FOR LESS NUMBER OF PERSONS TRAVELLING(ceritificate 'A' for granting refund) from TTE and that certificate number is 162421 dated 25.12.2008. We gave a letter to MADURAI RAILWAY AUHORITIES for refund in the month of JAN'09, till date we have not received any refund from the officials of MADURAI RAILWAY. I furnish herebelow the ticket particulars.

PNR NO.[protected], DATE OF JOURNEY:25.12.2008, TRAIN NO:6328
No.of passengers mentioned in the ticket:6
no.of passengers travelled :5
NON TRAVELLED PERSON DETAILS :N.P.LAKSHIMI LATHA
FEMALE, AGE:44
COACH:S-7
BERTH:9
Kindly arrange to refund the ticket amount at the earliest.

THANKING YOU SIR
WITH EXPECTING YOUR VALUBLE REPLY
V.KRISHNAMOORTHY

refund should be there in case of late train arrival in emergency time

Dear sir,

This is to inform you that Kindly mention the failled transaction deducted amount is not refunded from IRCTC .This is to inform you that I had made four transaction on 6/3/09 but there 02 transaction were failure . Details as follows 06/03/2009 74477489067009954852161 Indian Railways Catering Rs. 1, 034.29(DR)
06/03/2009 74477489067009915616614 Indian Railways Catering Rs. 963.03(DR)
06/03/2009 74477489067009918908463 Indian Railways Catering Rs. 1, 034.29(DR)
06/03/2009 74477489067009954853540 Indian Railways Catering Rs. 1, 034.29(D

only two tickets were delivered but amount deducted of four transactions 02 transactions were failure( Dark Underlined) yet amount was deducted still that amount is not refunded from your side.Herewith attached my credit card account satement I have made there Bold and underlined letters on dated 5/05/09 cash back debit amount 1) 1034.29 & again -1034.29/- total amount is 2068.58. ( Please see 2nd attachment )Please refund me. from last couple of month i am tryring for the same but still I am failure non of amount refunded from your side . Please do the needful .
Regarding the same.I am really tried to communicate with you People from last 3 months.in between I have lost my time, money patients. I have made 4 transactions on 6/3/09 but there was 2 were failled yet transaction amount - Rs 2068 deducted still this amount not credited in my credit card account No is - XXXX XXXX XXXX 1018 . As per IRCTC they told me that time your banks mybe server down. and also informed me Please inform to your bank " the failled transactions amount not refunded form IRCTC then we (IRCTC) will talk with your bank . and alos the verification report not forwarded me from your side. the report of dispute released in favour of bank, please send me soft copy or hard copy send me on my residential address is " 6/18 shri ganesh nagar, yerwada pune - 411006. This is my kind request to you otherwise I will go to consumer court regarding the same matter .
1) attchment 1 IRCTC REPORT
2) Bank Statenent.

Thanks & Regard,
Nagsen Chavan,
User ID ; chavan_nc
Credit Card no : XXXX XXXX XXXX 1018
Date of Transaction: 6/03/09
Mobile No. [protected]


1) Reference Number VCB11960/VCB11961 Transaction Id [protected]
Date 06-Mar-2009 Amount 1, 016.00
PNR 0 AWB Number
Credit Card Number [protected] FT number [protected]
IP Address 61.17.11.217 Reason Transaction Not Recognized


Admin Details
Printer Name Printed Date 06-Mar-2009
Dispatcher Name Dispatched Date 06-Mar-2009
Deliverer Name Delivered Date 06-Apr-2009
Consignment Id First Attempt(Creation Date) 06-Mar-2009
Recieved By Second Attempt(Creation Date) 06-Mar-2009

Ticket Details
Payment Status Payment Settled Refund Status refunded
Reservation Status Not Booked
Train no 7031 Train Name HYDERABAD EXP
From LNL To HYB
Journey Date 06-Apr-2009 Class : 2A
Boarding Point PUNE Reservation Upto HYB
Quota General Reservation Choice 3.Book any

S# Name Age Sex Berth Preference Food Preference Senior Citizen Cancel Status
AVINASH MANOJI 46 m Lower Veg 2


Payment Details
Payment Option ICICI
Ticket Fare 996.00
Service Charge 20.00
Total amount 1, 016.00
Settlement Id [protected]

Delivery Details
Delivery Mode eticket
Delivery Address
Delivery Date 06-Apr-2009
Received By
ID Card Type XXXX
ID Card No YYYYYYYYYYYYYYYYYYYY
Issuing Authority YYYYYYYYYYYYYYYYYYYY

Refund Details
No of Passangers 1 Refunded On 06-Mar-2009 Receipt No [protected]
No of Pass Cld PG Name ICICI Refund Type Transaction Failure
Amount Refunded 1, 016.00 Refund ID [protected] Refund Status Refunded

User Details
User ID chavan_nc Email ID nagsen.[protected]@gmail.com
User Name Nagsen chavan Mobile No
Home Address 6/18 shriganesh nagar yerwada pune-06 Office Address 6/18 shriganesh nagar yerwada pune-06
Home City Pune Office City Pune
Home State Maharashtra Office State Maharashtra
Home Pincode 0 Office Pincode 0
Home Phone [protected] Office Phone [protected]
Findings User tried to book an E-ticket that was not booked but amt debited from user's a/c whole amt 1016/- was already refunded vide Settlement ID [protected]. We will not accept chargeback for this. Pod not applicable. User State Active





2) 06/03/2009 74477489067009954852161 Indian Railways Catering Rs. 1, 034.29(DR)
06/03/2009 74477489067009915616614 Indian Railways Catering Rs. 963.03(DR)
06/03/2009 74477489067009918908463 Indian Railways Catering Rs. 1, 034.29(DR)
06/03/2009 74477489067009954853540 Indian Railways Catering Rs. 1, 034.29(D

.
Card No.
Card Type Primary Card
Statement Date 07/05/2009
Payment Due Date 25/05/2009
Statement Period 08/04/2009 To 07/05/2009
Total Amount Due Rs. 6, 980.67
Minimum Amount Due Rs. 1, 870.00


Name
NAGSEN ANANDA CHAVAN










Statement Summary
Previous Balance Rs. 5, 266.92
Purchase and other Charges Rs. 9, 345.25
Cash Advances Rs. 0.00
Payments and other credits Rs. 7, 631.50
Total Amount Due Rs. 6, 980.67



NOTE:The redeemed points include the actual redemptions (if any), the cash back adjustments and purchase reversals or cancellations.
Rewards Program
Opening Balance Earned during the month Redeemed during the month Closing Balance
145 26 145 26


Transaction Details :

Card Number : [protected] - NAGSEN CHAVAN
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
05/05/2009 CHARGEBACK DEBIT Rs. 1, 034.29(DR)
05/05/2009 CHARGEBACK DEBIT Rs. 1, 034.29(DR)
30/04/2009 74477489120012502514106 Indian Railways Catering Rs. 1, 434.36(DR)
27/04/2009 74477489118012366334512 Indian Railways Catering Rs. 885.66(DR)
25/04/2009 196167 CHEQUE PAYMENT RECEIVED, THANK YOU Rs. 2, 000.00(CR)
25/04/2009 74477489116012250673845 Indian Railways Catering Rs. 80.00(CR)
24/04/2009 2/3 EMI Principal - Rs. 1, 300.00(DR)
24/04/2009 Orig Amt: 3, 900 on 24-02-09 Bal: 1, 300 Rs. 0.00(CR)
23/04/2009 74477489113012161085355 Indian Railways Catering Rs. 1, 588.08(DR)
16/04/2009 196166 CHEQUE PAYMENT RECEIVED, THANK YOU Rs. 5, 000.00(CR)
14/04/2009 74477489105011751451001 Indian Railways Catering Rs. 344.08(DR)
11/04/2009 74477489102011591817380 Indian Railways Catering Rs. 178.15(DR)
09/04/2009 74477489099011491974328 Indian Railways Catering Rs. 1, 546.34(DR)

Card Number : [protected] - NAGSEN CHAVAN
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
09/04/2009 Overlimit Fee Reversal Rs. 500.00(CR)
09/04/2009 Service tax reversal Rs. 51.50(CR)






NOTE:
1. Unbilled transactions (those for which authorisation has been taken but have not yet been billed by the merchant) are not displayed here.
ICICIC BANK CERDIT CARD STATEMENT

Train No=4650 /Saryu Yamuna Exp.
THE TRAIN CANSIL ON 25/05/09 DUE TO CLASHES IN PUNJAB
Transiction ID=[protected]
PNR NO=[protected]
Date of Jurny=25/05/09
Date of Booking=23/05/09
in the name of=
1)Syed Ayazul Islam
& Rezwanullah
COMPLAIN DATE=04/06/09
COMPLAIN CODE(1)=66d73
COMPLAIN CODE(2)=96237
I HAVE TWO TIMES COMPLAINS, BUT NO ANS. FROM RAILWAY.

Train No=4650 /Saryu Yamuna Exp.
THE TRAIN CANCILED ON 25/05/09 DUE TO CLASHES IN PUNJAB.
Transiction ID=[protected]
PNR NO=[protected]
Date of Jurny=25/05/09
Date of Booking=23/05/09
DELHI TO BALLIA
in the name of=
1)Syed Ayazul Islam
& Rezwanullah
COMPLAIN DATE=04/06/09
COMPLAIN CODE(1)=66d73
COMPLAIN CODE(2)=96237
I HAVE TWO TIMES COMPLAINS, BUT NO ANS. FROM RAILWAY.
MOBILE NO=[protected]

Respected,
Sir/Madam,
Sub:To change the time of vadodara-Bhilad intercity.
The time of above mention train from vadodara is 7:00 a.m. which is too late after kutchh express.There is one another train avilable after 10 min. from Bhilad exprees.It is Better we all demanding to change the time of Bhilad-vadodara express(down only).If possible make it Departure time 6:30a.m. from vadodara.
It is convinient for all and we get benifit of train after kutchh express.Please, please, please do some favourable change .We all eagerly waiting for it
Thanking you
Vadodara Group.

my journey dated[protected] from madurai to tirupati from train no. 6352 . therefore my money is to be refunded because second AC coach was not attached therefore i have to conduct my journey in THIRD AC . please refund my money kindly.
my pnr status is - [protected].

I had written a letter to the Chief Commercial Manager (Refunds) on July 28, 2009 regarding the ticket refund.

The ticket status was waitlisted till the train left from Gurgaon on June 24, 2009. Therefore, we had decided not to travel by train.

Tickets details are as follows:

PNR No.[protected]Rs. 373) and[protected]Rs. 3528/-) (Gurgaon to Chakki Bank)

Please advise the status.

Thanks.

DAT OF JOURNER[protected]
REASON FOR TDR TRAIN CANCELLED
TRAIN NO 7037
PNR NO [protected] [protected]
sir we are given all detail but till date my money was not deposit in my againts ac

Indian Railways — Non receipt of refund amount on cancelled e ticket even after 123 days

Sir,

I had to cancel the e ticket for my journey from Chakki Bank to Indore by 2920 Malwa Exp., dtd 25/05/09 as the train was cancelled due to riots in Punjab (PNR No. [protected] / Transaction Id [protected]). A TDR for refund was filed on 02/06/09 (Ref No ekt[protected]).

More than 120 days have passed but I have not received the refund amount.

Regards,

S.Sen

tour & insurance point — cancellation of railway ticket

I have tried so much, but it is not possible. so please cancel the ticket, pnr number is [protected],ticket no.[protected] dated:16/10/2009 , franchise code 10055.Please cancel the ticket as soon as possible.

Dear Sir,

I would like to drew your your attention that transection under ID No.[protected] failed & transection could not materlise but an amount of Rs.559 has been debited from my account. You are requested to arrange the refund.

M.L.Batra
29.10.2009

Indian Railways — Reimburse my claim from the Railway Organization

To,
The chief commercial manager
southern railway
madras-600003

Subject: Reimburse my claim from the Railway Organization

Sir,

I am Mr. Anup kumar chowdhury, 64 years old from Burdwan, West Bengal. I went to Vellore CMC hospital to check up my left leg (plastic surgery) on 12th December, 2009. I planned to travel from Vellore to Visakapattanam on 16th December by Yaswantpur express (Train No 2864). That’s why I bought the confirmed ticket for me and my wife at two months ago on the said date by Yaswantpur express. The train should had left the vellore station on 16th December at 11:45 pm according to my confirmed ticket. But Railway management changed the timetable between that period and I was not informed regarding the new timetable. So I was totally unaware about the new timetable. As per my ticket I reached the vellore station according to the train scheduled which was printed onto my ticket.

Now I want to share my horrible and sad experience with the prestigious railway organization. As per my confirmed ticket I go into my reservation coach (S6) on the scheduled date and time. My PNR no was[protected]. The TTE started badly behave since we (me and my wife) go into the coach. The TTE told us that we have to give the fine amount of Rs. 1600/- ASAP. Then we showed up the TTE our confirmed ticket again and again. But the TTE did not listen to us a single word. Even the TTE rudely told us that you have to give me the fine amount otherwise I will push both of you from the running train. We told the TTE that I do not want to give you the fine amount as I have my confirmed ticket and also Railway did not inform me about the new timetable which is12: 30 AM instead of 11:45 PM.

As I earlier said you that I was returning from the Vellore CMC hospital after checking up my left leg (plastic surgery) with my wife. Unnecessarily we had to face the remarkable trouble while traveling by the train. Finally we had to pay the unjustified fine amount of Rs. 800/- to the TTE.

Now the saddest thing is that the TTE did not arrange us a single seat while traveling. We had to spend the long journey of 15 hours in front of the toilet door without sleeping and seat. Now sir, what will be your comment after knowing my bad experience with the railway organization? Probably I don’t know how many passengers have been suffering like us on daily basis.

Now the conclusion is that you can not return me anything apart from the fine amount and reservation charges. That’s why I want to claim of Rs. 800/- plus the reservation charges with interest from the prestigious railway organization ASAP. Please reimburse my claim.


Hopefully we will get justice from our prestigious Railway organization. Expecting my claim ASAP. If you want to know any other information apart from this please let me know through the email.

Note: I am, SANTANU KR SINHA writing this email on behalf of my Father in law ( Mr. Anup Kumar Chowdhury).

Thank you.

Regards.
Anup Chowdhury,
88 BaburBag, Panchanantala
Burdwan,WB
713104

This is to inform you that my E-ticket Refunds ( details mentioned below) has not been credited to my credit Card Card account despite of submitting the TDR's and request letter well within stipulated time to appropriate offices and regular follow ups every week.
May I sincerely request you to pls look in the matter and do the needful to actuate the refunds due to me at the earliest and oblige.
TDR Details

>> > Transaction Details
>> > PNR Number [protected] Booked On[protected]
>> > Transaction ID [protected] Ticket Type eticket
>> > Class 2S Internet Service Charge Rs 25.00
>> > Date Of Journey 25/10/2009 Ticket Charge Rs 192.00
>> > Bank ICICI Total Rs 217.00
>> > Train No 608 Railway Zone IRCTC
>> > From Station MATHERAN(MAE) IRCTC Zone IRCTC
>> > To Station NERAL(NRL) Quota General
>> > Ticket Details
>> > S# Name Age Sex Coach Seat Res-Status
>> > 1 MANEESH SINGHVI 35 Male D1 0005/ Booked
>> > 2 RAJNI SINGHVI 34 Female D1 0004/ WS Booked
>> > 3 NEERAJ BHANDARI 36 Male D1 0006/ Booked
>> > 4 NITIKA BHANDARI 33 Female D1 0007/ WS Booked
>> > 5 NISHTHA BHANDARI 8 Female D1 0008/ WS Booked
>> > 6 MANVI SINGHVI 7 Female D1 0009/ Booked
>> >
>> > Reason For TDR : Train Cancelled.
>> > TDR Status : CCM Registered
>> > Reference No : ekt[protected]
>> > TDR Zone : SCR
>> > TDR Filing Date : 27-Oct-2009
>> > Refund Status : Refund under Process
>> > Refund Date : Not Available
>> > Refund Amount : Rs.0.00

Dear Sir,
I purchased one e-ticket as detailed below:
1. Transaction id : [protected]
2. PNR No. : [protected]
3. From : HWH to PTRU
4. Date of Booking : 25.06.10
5. Date of Journey : 29.06.10
6. Name of Passenger : B PAL
7. Sex : Female
8. Age : 63 yrs.
9. Train Name : Shaktipunj Exp.

Before boarding from Howrah station I enquired at Enquiry Counter twice whether the train would travel through Patratu Station since it was learnt sometimes the said train was plying bypassing Patratu. But each time they confirmed it would follow its normal route through Patratu station.

At Dhanbad Station it was learnt the train would not go to Patratu and I had to drop at Dhanbad.
Now my questions are :

1. Why it was not announced at originating station the route of its plying ?
2. Why the TTE on duty did not make me alert to drop at Dhanbad?
3. Why Dhanbad booking counter / Station Manager refused me to refund Rly Fare from Dhanbad to Patratu?

I think you will understand the difficulties of a Sr. Citizen Female Passenger traveling alone and faced the above cited problems.

However, I again claim to refund the Railway Fare from Dhanbad to Patratu at the earliest.
Thanks,

Sir,
I am working as a faculty at Lal Bahdur Shastri National Academy of Administration, Mussoorie.I am writing this mail about the refund of money that I paid to by I-tickets from Nizamuddin to Dehradun.The ticket status was waitlisted till the train left from Nizamuddin on 1-8-10.therefore we decided not to travel by train.On next day morning dated 2-8-10, we cancell the ticket.We had sent the TDR with application for refund of fare by speed post to The Chief Commercial Manager (Refunds), Northern railway, IInd floor, station building, New Delhi-110055 on 30-8-10 from Mussoorie
Sir, till date we have not received any refund from Northern railway, New Delhi. What is the reason behind this. I request you kindly look in the matter and get my refund done at the earliest and oblige.Ticket details are- PNR no[protected]
Date of journey- 1-8-10 Class- IIAC
Passengers- 02 Amount- Rs.1, 162
TDR no- 293241
Reservation ticket no[protected]
Station from- Nizamuddin to Dehradun
Train No- 2205

21 October, 2010

Chief Commercial Manager-Refunds,
Northern Railways,
2nd Floor New Delhi Station Building,
Estate Entry Road,
NEW DELHI-110001.

Sub: NEGLIGENCE ON THE PART OF TICKET RESERVATION CLERK.

Sir,

On 20 October, 2010 at 6.45 PM, I approached Ticket Reservation Window with a requisition form which was manned by Mr.Surinder Singh at Anand Vihar Railway Station for reserving a ticket from UNA HIMACHAL TO DELHI clearing mentioning the Date of Travel 14.11.2010 on the Reservation Requisition Form. But, the Reservation Clerk issued the ticket No.15606005, bearing PNR No.[protected] mentioning the Date of Travel 19.11.2010 (photocopy enclosed). The particulars of the ticket could not be verified at the spot due to poor carbon printing and were then verified after reaching the home with the help of glass due to age factor.

On 21 October, 2010 at 11.30 AM, I again approached the same window at Anand Vihar Railway Station which was manned by one Mr.Tarun Behl. The mistake in question was brought to the notice of Mr.Tarun Behl who in turn verified the above mentioned facts from the requisition form and shown the same to the undersigned where the date of travel was clearly mentioned as 14.11.2010. But, Mr.Tarun Behl was helpless to do any thing in this matter since neither Chief Reservation Officer nor Mr.Surinder Singh were available.

It is understood that had Chief Reservation Officer been available at the time of reserving the ticket on 21.10.2010, ticket for 14.11.2010 could have been issued without levying cancellation charges Rs.40/- to me.

In view of the foregoing, kindly make arrangements to refund Rs.40/- + Conveyance Charges Rs.100/- and issue instructions to the concerned as deemed fit.

Thanking you,

Yours faithfully,



(S.N.DOGRA)
FLAT NO.75-C, POCKET A-1,
PHASE-III, MAYUR VIHAR,
DELHI-110 096.
Mob.No.[protected].

Indian Railways — non receipt of refund amount

Cancelled a ticket on line. Refund not credited to my a/c till date(06/04/2011) though they say refund sent on 14th March2011.
The relevant detailsr given below -

PNR[protected]
Amount - Rs. 2613.00
Transaction ID- [protected]
Bank - HDFC

I have booked a ticket on 11.02.2011 from kanpur central to Anand Vihar TRM
date of journey was 13.02.2011. Train was late more than three hours due to this we have not travelled. The PNR No. of the ticket is [protected]. I have filed tdr on 14.02.11 but till refund not received to me. In this connection i mail several time to [protected]@irctc.co.in. They replied refund under process but till date refund not receive to me. Please lookinto the matter and refund my money at the earliest.

H.Y. Singh
C/o R.P. Saxena
Advocate
2/34-B, Moti Nagar, New Delhi
Cell No. [protected]

As per my telephonic talk with you, Iam forwarding herewith the letter and
> let you know that the refund has been rejected due to the reason the
> cancellation was done on 13/1/11 and purchase on 13/1/11 as the train no
> 13006 on 14/1/11 was cancelled which was booked three months back, before
> the arrival time of train No 12332 Himgiri express at Lucknow.It is regret
> to inform you that when the said train is cancelled at starting station,
> there is no reason to hold the ticket upto the departure time of the train
> and any how I have to go to Kolkata on 14/1/11.
> In view of the fact it is once again requested that the cancellation charges
> may please be refund .
> The deail of ticket ;-
> PNR No.[protected]
> Train no.and name:12332, Himgiri Express
> Date of journey 14/1/11
> Date of cancelletion 13/1/11 as the train was cancelled at the starting
> station.
> Transaction Id [protected]
> Reference of correspondence ekt [protected]
>A.K.BORAL

Indian Railways — Train Cancelled but railway didn't pay back money

Dear Sir,

I booked a ticket for 14the July from Hyderabad to Chengannur in Shabari Express on July 13the 2011in online. During thee Telangana Bandh, train got cancelled from Hyderabad and its journey started from Guntur. When I contacted customer care on 14the morning theey informed me theat no need to file TDR and train got cancelled, so railway will refund thee money. Even theat also i filed TDR. But yesterday i got a mail from IRCTC says theat you are not eligible to get money. Please find thee below mail and attached TDR details

Email From IRCTC

Show Details
Message Body
REGRET Dear Customer, Withe Reference to your PNR No:[protected], we regret to inform you theat refund is not admissible as informed by Railways therough theeir letter no : In case you require any furtheer assistance, please mail us at [protected]@irctc.co.in or call us on[protected] Withe regards, TDR TEAM

above information is enuf

My parcel is not received more than 15 days

Dear Sir/m'dm

i was parceled my house hold material 09.05.2016 from khammam to Raipur jn (LT.NO.914953). but iam not received my material till date and also no information in railway parcel office please do need full as early as possible

thanking yo sir,

regards,
E.BIKSHAPATHI

I samanta kumar moharana a Kidney transplant patient (nadiad) travel Dt. 1/04/09.with my concession of railway concession certificate but at Bhusabal 11.20 a.m., a senior railway officer (special sqard) said that this certificate is only for a dialisis patient & not for me, and said leave train right now or paid Rs.4000/- beacause I travel in 2AC berth no. 15,

I would like to know Is it my Fult or the officer of railway or the hospital authority, Please help

Thank U

sir/madam
i want to complain about the reality happen in the indian railway. i want to inform you that the station bhatapara is situated in the raipur district of chattisgarh it is 45 km away from bilaspur zone . in this station in the reservation booking office the time is very limited due to small business.but i want to inform you that every ime the outer person(which can work as dalal o we say commisiontaker on every ticket) can operate the computer of the booking office of railway and the officer of the booking office can go to drink tea or taking breakfast at the office time. they do not provide the form or reservation to ordinary person easily and the behaviour is also very bad and as i
know that the outer person is not allowed officialy so please take action against them. when i go to reservation counter in 12th march hey cannot give me form and advice me contact he dalal when i told them i can complaint on railway then the give me form but we want lower seat fo the old lady they can give me upper birth they told me that lower birth is not avilable but from other station i can get the lower birth and at that place they told me that all lower seat is avilable when i go to bhatapara counter and told me the officer tha wh you do not give me lower birth then he told that for this you have to give rs 100 extra if you want from his counter other counter are differentso please and please take strict action against them specially mr. soni.
thanks

Place : Surat Date : 28.05.2008

From:-
Binu B. Pillai,
A-305, Sreeji Complex, Adarsh Nagar,
Bhesthan, Surat.- 3950 23.
Phone No. [protected].

To,
The General Manager,
Western Railways,
Mumbai.

Respected Sir,

Reg.: Robberry held during travelling from Kollam Junction Railway Station (Kerala State) to Surat Railway Station.

Ref.: PNR No.[protected] & PNR No.[protected], Date of Journey : 19.05.2008 through Train No. 6334, Trivandrum Veraval Express.

We, the whole members like: 1) Binu B. Pillai aged 29 years, 2) Miss. Krishna T. Pillai aged 13 years, 3) Mrs. Vijayamma aged 54 years, 4) Mrs. Divya aged 24 years 5) Mrs. Bindu aged 35 years were in a travelling from Kollam Junction (Kerala state) to Surat Station (Gujarat state) on 19.05.2008.

The entire fact of the case are as follows:-

We, all are belongs to Kollam District, Kerala state, and for our service purpose, since last 8 years residing in Surat only with family. Therefore in each school summer vacations, to see the parents and other dears and nears we are going to Kerala constantly.

In this summer vacation also, we left kerala in the first week of May 2008 with whole family. Then the return ticket was for 19.05.2008. Accordingly we have left our Home at Kerala on 19.05.2008 in the evening for catching the train to be departed at 16.20 from Kollam Junction. The Train started at 16.20 (Train departed from Kollam Junction), Our seats were in the Coach No. S-9 at Seat Nos. 17, 18, 20, and Coach No. S-1 at Seat Nos. 9 & 10 respectively. We were 5 Baggages where in 2 baggages (briefcases) were with heavy valuables such as Gold ornaments for a weighment of 160 Grams for a Present market value Approx. for Rs. 2, 00, 000/- (Rupees Two Lacs only), also Cash Rs. 5000/-, Original PAN issued by ITO, Cheque book issued by ICICI bank, Athwagate Branch, Surat containing 12 leaves and Original Election commission card (of my sister Mrs. Bindu Pillai) issued by Election Commissioner office, Surat.

We have travelled usually in the train without any inconvenience and we have reached very safely upto Navsari Station and from there, the next main Station is Surat Railway station only. Thereafter, departure of the train from Navsari Station, for our better convenience for delighting to the station, we have taken all the luggages from our specified seats to the nearest to the door steps. At this juncture, at 3.00 am (Approx) on 21.05.2008 in the early morning, some (about 5 gents) fellows approached to the same door steps where we were stayed and were deliberately made some problems in order to get them plenty of space for getting them down to the station easily. However, according to their convenience they themselves changed our baggages here and there slightly. Then, after 30 to 40 Minutes, train arrived at Surat Station and we have got down and left for our Home at Bhestan, Surat. We feel that in this short time, they might be stolen the ornaments and other valuables as specified above from our baggages.

When reached at the home and opened the luggages we realized that the valuable ornaments and other entirely were missed. Rest of all the things such as cloths and other articles was there. Accordingly, we have informed the facts to the Surat Railway Police Station. A copy of the complaint submitted is attached herewith for your kind reference and perusal.

We came to know such several instances from our neighbours in Surat, those whose are lost valuables during the journey from Kerala to Surat recently, that incidences are also in similar type.

In view of the above, we feel that the culprits are may be same fellows behind it for all such robberies.

Therefore our request is particularly relevant that, you may please be taken immediate action in this regards to get back the ornaments missed and also to take precautions in order to avoid such incidences to the passengers in future.

Thanking You in anticipation of a favourable response at the earliest.

Yours Sincerely,
Binu B. Pillai

Sir,
I am umakanta pradhan, having details of travelling:
From-Bhubaneswar(BBS), Orissa
to-Samalkot(SLO), A.P
Date[protected]
Train-1020, Konark Exp
Coach/Berth-S7-69
PNR-[protected]

This is the detail matter.
I was coming to samalkot by this train from Bhubaneswar.
I am new to this journey and told same to T.T.E.
It was supposed to reach Samalkot by 12.00 night.
after Tuni, it is around 01.00 A.M. i enquired from T.T.E
at what time it will reach Samalkot, he told it will
take 1.0 hour more. i repeat my enquire again and showed
my watch to tell by what time it may reach there. he
told 1.0 hr.then i went to my berth and took rest.
by around 1.25 A.M samalkot appears. I got up and enquired
near by people, they told it is samalkot. Immediately i rushed
to T.T.E for telling to halt the train for another few minutes.
But alas i didn't find him.by that time the train starts running.
with no other idea, how to get down from train, i pulled the chain.
after that i met the T.T.E at wake up state from sleep and
i informed him about my act.it is also again the boggie was
fulled with un authorised persons sleeping at the door front
which added to me worsen state to get down.
then i appeared in police (R.P.F) and wrote a note and they put a
case against me and i gave Rs.500/-for compensations.

Please suggest me what i can take action
against this issue. i am not in a stable state of mind
due to what happened last night.

yours faithfully
umakanta pradhan
[protected]

Southern Railway - Trivandrum Pattom Reservation Counter
Date and Time of Incident:
Date: October 1st, 2008
Time: 8:10 AM
Need to change the attitue of the railway people at the reservation counter.

Railway people are behaving rudely against the customers who came for ticket reservation. Mannerism should be taught to these people before deputing to this service. As Gandhi said, customer is the king. But here these people are behaving as if they are the super king.

witout ticket and unauthorised peoples are travelling in this train at present from tundla but ur security staff GRP and coach conductor is not available in this train
moori exp 8102 22.1.9 igs going to kanpur site

We traveled recently to cochin from Hyderabad both in 3rd A/C and 2nd A/c. The mintainance of the comparment is very bad. When the train travel for a long journer the toilets has to be cleaned once in 5 or 6 hrs. in the station where it stay for long time. The toilets were not clean. And the main complaint of the A/C coaches is there is lot of cockroaches in the comparment which distrub us in all the way and also it leads to illness to the passengers. The comparment has to be maintained clean in such a way that passengers should feel comfortable. Hence the Railway deparment has to take care in this matter so that public cannot suffer.

availability

This is towards problem of disposing of mineral water empty bottles. I suggest you :

that social forestry purchase polethene bags for growing plants and sell/plant them after grwoth.
If railway collect all empty bottles and give them to social forestry deprtment after cutting approximate 3" from cap/neck side and plants can easily be grown as a pot. Thease bottled will be used and problem will be solved.

in general public a awareness may be send through media and ads so generel public can also use them as plant pot and keep them on their roof.

Thus a big problem may be solved.

The same message can also work for all other type of bottles like cold drinks and other posing threat to
public health.

Thanking you

There should be Rajdhani Express that will connect each state capital to state capital.
E.g. Mumbai to Lucknow or Banglore to Bhopal.

adarsh coaching — more class

plz anil sir more chemistry class provided by m s khan , we think one of the best chemistry teacher in delhi.

Post of Loco Inspectors shall be abolished immediately to avoid the anomalies arised due to new pay commission.Loco Inspectors can be drafted from Loco Pilots to work in tenure period (as in case of Power Controllers, Crew Controllers etc.). Moreover the Basic Pay of Loco Inspectors are high as compared to Loco Pilots hence Railway will be financially benefitted if Loco Inspectors posts are abolished

Dear Sir,

Sub:- Increase the 1 st and 2 nd compartment for central Railway Line.

This is reagrding above subjce.Total no of working women is increasing day by day.and in central compartment of 1 st class is very small for that. Every one facing the big probem to catch the train every morning . Due to this some incident are going to happen every day.

Kindly consider the above problem and do the needful to increase the 1 st class compart ment as well 2 nd class compartment.

Regards,
Nisheeta Jangam
(Javabdar Nagrik)

We peoples(TamilNadu Guys) in Hyderabad want one or two trains extra from Hyderabad to Coimbatore with low travel time. From Hyderabad to Coimbatore there was 2 private volvo buses are there, which reaches coimbatore within 15 hours. But train journey takes 21 to 22 hours to reach Coimbatore. So Please provide extra train with less travel time.

General people are not allowed in reservation class coach. Toilet should be neat and clean.

railways is trying 2 b pretty generous by allowing passes 2 people for certain category of class of people .
but actually giving it to people 2 whom this facility really matter much
eg crickters whove brought laurels 2 india, how many times do they travelby train and do u think they really need it, and above all cant they afford it.
pls for god sake dont use ur heart alone pls use d head also
another eg faujis who r given their salaries for putting their lives at stake, they r awarded at times by none less than our president for their exemplary services for d nation, may b at d border or wid in our country
eg 1 making foot over bridge durig cwg
2 flood situations when civil admin perpetually fails
my request is 2 pls give these supporting passes to the faujis who r in need of it more than our cricketers(who play in crores)
plese act and get it done

on 30th mar i boarded saryu yamuna express in ac iii tier bogie . d compartment was a big dustbin . almost till half of d compartment d muck was there which included
empty water bottles
paper packets
empty tea cups
and other such related items
is d indian railways constituted to only take care of
palce on wheels
raj dhanis
shatabdis and the likes
pls let us know whose responsible for these kind of trains in which 95 %indians travel


pls for god sake wake up and act

EKTA EXPRESS 4795/96Ekta Express 4975 - The Great Difficulty Express
The Ekta express has been the great difficulty express for the people of the Bhiwani, Rohtak, Gohana, Panipat districts of Haryana. It is a train with the burden to carry 1000's of daily pessengers, families, bussinessmen, students and tourists travelling between Bhiwani and Chandigarh. The major problem is that train is linked to Himalyan Queen Express in its common route from Panipat to Kalka. We understand that it may be saving the running costs but the share for the Bhiwani/Rohtak side passengers is way less. We have got only 5 general boggies for our share, whereas only one train runs from Bhiwani to Chd and Chd to Bhiwani in a day. Dehli, Chandigarh is linked to with many a trains and it would be great if Ekta Express is expanded to accomodate more pessengers. Ac-Sleeper coaches would be a great advantage for senior citizens, bussiness class, families and tourists. Their may be considered a fesibilty to run the train independently as it can than be run on its own saving the half an hour delay at the Panipat station as per the linkage of two trains.
This is also an appeal to people travelling on this route, to please comment and raise a voice for the betterment of the railways in the district.
We would be thankfull to Indian Railways if our problem is considred for the feasibility surveys

Northern Railways Hospital New Delhi — Rude Behaviour of all staff

All Nurses and Doctors are rude, never speak politely, always replied rudely to the petients , even never speak to their attendent also, kindly give instructions to them at least to speak politely

I have transplant my kidney in applo hospital.New delhi on 12/03/2012 and issued concession certificate for railway journey when I go to raja ki mandi railway station, at agra.Your reservation supervivor mr. Nirmal gupta never cooperate and always says that the certificate issued from applo hospital is totally bocus and fraud and always using abusive language with rude behaviour. He also misguide to other staffs also and never sit own counter. You please take very serious action because he is loosing the goodwill of indian railway. Hope you will take immidiate action and acknowledge the same. With warm regards

To Sr.Divisional Commercial Manager

Inspite of having valid e tickets PNR NO [protected] and identy proof Mr.M S JARTAR forcibly collected fine Rs 3470 and used filthy, arrogant, dadagiri language.

Mahesh R Gothivrekar
cell [protected]

Indian Railway — FORCIBLY COLLECTION OF FINE Rs 3470

Inspite of having valid e tickets PNR NO [protected] and identy proof Mr.M S JARTAR forcibly collected fine Rs 3470 at Solapur railway station and used filthy,arrogant,dadagiri language.

Indian railways sold tickets more than seats available in the general compartments i don't know why they go on that train without having seats in general compartments please stop that type of practise some times they loose their lives in footboard journey.I tried to 3rd DEC, 2011 secunderabad to narsapur express in general compartment but i didn't get stand on the general compartments so return to my home with loss of my ticket.

Railway Ticket — wrong ticket by booking clerk

i got a ticket of break journey from sagauli to ernakulum via chennai howrah by mithila exp3022 then 2842 coromandal express, which was wrong as it should be 2841 means my 2nd ticket was from chennai to howrah.and first ticket was from sagauli to howrah.you can imagine how big mistake that was.i booked my ticket in hurry.but 1 day before journey i came to know about that mistake. i'd no option without cancelling it. by cancelling i lost my 154 rupees as cancellation charge and i missed my enternal test which was scheduled on my previous date of arrival.due to mistake by booking clerck i've lost much now iwant to complaint in consumer forum please guide me.

Sir,
I would inform you that Kafiyat Express ( a single train b/w Azamgarh and Delhi ) which is also a super fast express is not reaching it's destination (whether it is Delhi or Azamgarh) by time. However when it was not a super fast express it’s condition was satisfactory.
Please give me reason

There is new railway ticket booking office opened at Beta-II, Greater Noida. Probably I saw that the booking officers did not refund the full or partially balance money. Today i.e. Monday the 7th April 2008 at about 9:35am, I booked two tickets from New Delhi to Lucknow and returning ticket from Lucknow to New Delhi (Rs. 600/- + Rs. 615/- = Rs. 1215/-). I gave her (Booking officer, name not known) Rs. 1220/-, instead of returning Rs. 5/-, she told that having no change.

It is not only me who is having such problems; there were people in the queue, who did not get the balance money back.

I request you to look into this matter seriously, so that people do not suffer in future.

Apply ticket

I am regular passenger of Indian Railway since 1978 from Anand to Bharuch and Anand to Ahmedabad. I am have valid first class season ticket. My experience during the last 30 years of travelling is as under:- This Railway is under the control of Western Railway. Most of the days we are not getting seat in the First Class Compartment because of the occupation of seats by Railway employees and RPF personals who are not eligible for First Class Pass. The commericial Staff such as Clerical staff and other class IV employees are occupying the seats and playing cards etc. I want to know whether these people are eligible to travel daily without season ticket or duty pass from one destination to another. if not so why it is happening?
Today on 17/4/2008 I was waiting for Train Number 6059 which starting from surat and to be reached at vadodara station at 3.35 P M. They have first made an announcement of right time i.e. train is reaching at the station at 3.35 sharply. at 3.35 they have again announced that the train will come at 3.45 and at 3.45 they have announced the train will come at 4.05 pm at the last the train reached at Vadodara at 4.20 pm. I want to ask you a question why the railway people are not telling the truth?

AFTER REACHING THE TRAIN IT IS SEEN THAT THE FIRST CLASS CHAIR CAR COACH IS OCCUPIED BY 2ND CLASS PASSENGER AND THE HAVE NOT ALLOWED TO SIT BY THE GENUINE FIRST CLASS PASSENGER. NO BODY TAKEN ANY ACTION TO VACATE THE COACH

Respected Sir,

This letter is in regards with a totally unsatisfactory and pathetic conditions of Gomti Express ( Train No. : 2420). I was travelling on this train on 12th May, 2008 from Delhi to Lucknow. My Ticket PNR No: [protected].

I need to bring into your notice about the cleaniness and conditions of the train. The upper seats have no provisions for locking them due to which the passengers at lower berth can't sit properly and also any time the upper berth falls down causing injury to the passengers. Secondly, after paying a charge of Rs 876 for two tier AC, passengers have to sweat due to totally ineffective air conditioners which has not been checked neither maintained for years. Even after asking the coach attendant to get the AC more effective, the poor thing was not able to do anything on this regard as the AC's mechanical failure is something which he cannot do anything. Also the second ac coaches of this particular train are so old that they dont even have plug points for charging cell phones. Thirdly, the Second AC sleeper coaches are just like normal general coaches in which anyone can get in and no one is bothered to check it. Even if teh TT comes he either takes bribe or just on friendly basis he ignnores the matter. I have already logged a complaint in the complaint book available with TT.

Hoping some kind of attention would be given to a train like Gomti express which is one of the important trains from New Delhi to Lucknow.

Regards.
Alvish

i booked an i ticket well in advance for the journey from Banglore to Nagpur for 28 may 2008. I recived a wrong ticket at my address.Till this date i have called the IRCTC more than half a dozen times without any result . i still donthave my ticket.

AC 3 TIER KI HAALAT GENERAL SE BHI BHATTAR

GODHPUR HOWRAH EXP. MEIN NO2308

T.T. KE PAs COMPLAIN KI A.K.MURLAI

BOLA BOGI NO. DEKH KE AA
PHIR BATA

TAKI TRAIN CHUT JAAYE. . . .
MY INDIA IS GREAT

Hello Sir, This complaint is not against any person but against the delay of train. Actually I travel to my home every weekend by MANDOR EXPRESS. The scheduled time of the above train to reach to Jodhpur (Rajasthan) is 8:00 AM and everytime the train reached to its destination by 10:00 or above 10:00 AM.
Sir I, as a passenger request you to please make such arrangements so that the train reached to its destination on time.

Thanx and waiting for your quick action

Dear sir,
Today I booked ticket for my parents for travelling from Ambala to Bhopal by Malwa express Train no.2920 for travelling on 9th August 2008
The age of my parennt is- 76 years & 75 years, while my mother is handicap & therfore tickets are booked under concesssional fare for3AC.
The bearths given are B2-5 & 6, which are middle & uppor bearths.
While my parents are old aged they have been allotted seats none of which is on lower bearth.
Suggestion-
1)Request to see if these berths can be changed to lower bearth both seats, as the age of both parent is above 75 years.
2) To ensure that atleast till few days before/ exhausting the seats, the lower bearths should be reserved for the senior citizens and handicaped persons, & can be allotted at the end.

Awaiting your reply favourably on point no1. & defenitely for point no2 to include as part of continuous improvement.

Thanking you in advance,

Your faithfully,

Prabodh Kher

Sir,
I had suffered immense both in sense of monetary and physical due to incompetency of peoples working in Railway.
I was travelling from Guwahati to Chennai Via New Delhi on 15/07/08. I had to make this long and arduous journey because there had been breach in Bhadrak etc.I was going to New Delhi via train no 2455 (Rajdhani) and train no 2622 (TamilNadu exp) on 16/07/08 at 10.30PM and my PNR nos was[protected] and[protected] respectively So I along with my brother boarded the special Rajdhani train(2455) leaving Guwahati at around 13 .45 hours. My PNR number was[protected] and ticket number was 84413109. My brother had a different ticket as he was in different coach. My reservation was from Guwahati to New Delhi. As such the train was on time and departed exactly at 13.45 almost. The next day we were to reach New Delhi at around 19.40 hours ie on 16/07/08. But due to some problems the Rajdhani was delayed by more then 3 hours. We reached at around 11.10PM. As such we had missed the train to Chennai due to no fault of ours. I immediately went to counter number 4 of the railway reservation at around 11.30PM to know what can be done. The officer sitting over there said that nothing can be done and the money had been wasted. Also told me to come the next day.ie on 17/07/08. So out of wits end I ended up in a hotel near the Railway station for the night along with my brother and coughing up around 1200 for the night. The very next morning I went to the railway station and went over to the counter. But to my utter disbelief the guy wouldnt help me out and yold me that it was the fault on my part that I missed the train. Noticing the hypocrisy of the peoples working in The Indian railways I made up my mind and booked a ticket through Internet on GT express to Chennai that was to depart at around 18.40 hours on 17/07/08.The PNR was [protected] and transaction id was [protected]. We were allocated seats in berth 4 and 2 of coach B2.
I then after confirmimg my tickets to Chennai via GT express went on to meet the station master. I went to their room and met Mr Meena who told me to go to the IRCA and there is little hope that anything could be done. Nothing was done over IRCA also and I was left helpless by the railways who promises long tales everyday over the national TV. There is lot of ground reality that had to be checked by our esteemed RailwayMinister Mr LP Yadav.
Being an educated person I myself had such a harrowing time moving from counter to counter and different rooms of the officers, and without any positive outcome. Even the enquiry peoples had little time to help me out either to refund the money or make travel arrangement to Chennai from their side.
Next I boarded (2616)GT express along with my brother at the aloocated time. The TT checked our tickets and we finally took some rest which was very short lasting. As the train was nearing Mathura when some official of the railway came and asked us to show our photo id proof as we had booked under internet reservation. As I had misplaced my original PAN card during the long and futile day at the station I produced my XEROX ed PAN card. I explained to him everything, the ordeal we had been through but he wont listen to it and started verbal firing and abusing from his side. I told that it was the fault of railways that I had to buy another ticket and instead of letting me travel they are telling me of throwing me out. He called on the RPF who were in the train and even threatened us to throw out of the train right at that moment. The RPF men came within seconds of calling. The last option he gave us that we collect the fine amount from The GM or TSM( I couldnt get his pronounciation), at the Chennai railway station. Having only limited money I asked some amount from my cousin brother and paid an amount of Rs 3804 to him and he issued me excess fare ticket no 01-H253153.
He left as quickly as he came along with the RPF personals. May be he got down at Mathura. Next morning we got up around 7am to 8am and I imeediately noticed that my purse was missing. The purse had the return ticket of my cousin brother from Chennai to New Delhi and from New Delhi to Guwahati along with cash of around Rs 4500.
I tried to look amongst all of the coach but couldnt find anything. I immediately tried to inform the TTS or TTE and went on searching for him. I later found out that there were no TTS or TTE ( Whatever his designation is ) unavailable in the train. I then contacted the RPF who suggested me to get down in the next station and report my FIR to GRP. And even suggested to me that to ask my cousin brother to pull the chain if the train moves and I dont board the train. Hearing such a ridiculous answer I asked them whether they take FIR or not? To which they replied that they dont. Next I called on the TT and asked what to do at around. He replied me to get down and file the report in Chennai or next stoppage. if I miss the train I had to ask the authorities to fix me up some other train to Chennai. I had too much for that day and thought that its better for me to get down at Chennai and file a report. But things changed as I saw another TT by the name of Mr...Purule who helped me by writing an FIR. Then at around 3.30pm I suppose he handed over the FIR to the GRP at a station named either Balaharsha or Chandrapur. As I am not so familiar with the names I had to mention the two names.
We reached Chennai the next morning without any further incidences.
Then I went to the railway station and I made the duplicate ticket for my brother till NewDelhi . The person informed me that as the other ticket was in waiting list we had to get the other ticket from Delhi only. I agreed and went with the duplicate ticket. Next day as we had change of plans I went again to Chennai central railway station to ask for refund. They told me that as it was a duplicate ticket I will not get the refund.
I didn’t say anything and via internet reserved two tickets to Guwahati from Chennai on 23rd via Ernakulum Guwahati express and reached Guwahati on 25th morning about amost 2hours late.
Now I would like to request our honourable railway minister Mr L P Yadav to kindly look into the matter and refund my trainfare for the TamilNadu Express and the fine collected which comes to around Rs 3540 + Rs 3804 = Rs7344 and the cancellation amount for my Cousin brother which comes to around Rs 1000 at max as it was sleeper class. Total around Rs8400.
AndI request immediate action against those incompetent railway officials and RPF jawans at the train(GT express).
A Sufferer
Dr Debajit Basumatari ( [protected]@yahoo.com)
House no 36, PO-Ulubari,
South Sarania, Guwahati, Assam

sir i want to give u some knowledge that in Lucknow railway station gard and all railway pulice staff are currepted. They use handicap bogi and sell it to whose passenger who give him money. they herted to handicap passenger. i am also herted by them many time only in Lucknow i will see it.
ak din hum allahabad se railway ka exam de kar hardoi aa rhey thy. viklang vogi me kafi viklang thy lucknow station aate hi railway pollice ne sabhi ko utar deya sabhi viklang utar gai kuch k virodh karne par unko mara aur gard ne kaha hum sabko band ker dege kuch se kaha viklan uper nahi baithta hai. phir apne logo ko ak-ak kar sheet de dee. jinko sheet dee unse sab se paisa leaa. my question is that kaya viklang bogi isilea hai. please do some thing. only lucknow railway station

please do some thing . we are not safe in handicap bogi. gard and railway police use it as his property. they give all sheets to who give him money and missuse his power.
only in Lucknow railway station.
i want to result otherwise you are faillllllllllllllll. looserrrrrrrrrrrr