Indian Railways Complaints & Reviews

I was travelling along with my Brother and his family, had booked tickets form Allahabad to Kanpur in ALD NDLS SPL trian no.0259 in 3AC DATED 3-5-2008.PNR No. [protected].The Departure time of the trian was 11:45, but the train came at 12:20 and there was no 3AC Coach there in the train.Instead, there was only one 2AC Coach.The ticket checker asked all the passengers of 3AC to board in 2AC.But the coach was insufficient to accomodate all the passengers so he asked the remaining to accomodate in Sleeper class.Firstly, we were given 2 Births in 2AC were asked to adjust against our 3 Reservations birth.Then early morning the Ticket checker came and gave us the 3 Birth.All the Paseengers including us, who were travelling were asked to pay the difference of fare against 2AC.This is unfare as we had booked out tickects in 3AC, not 2AC.This was not our fault there was no 3 AC Bogey in the train that day.We were charged Rs .783 Extra against the receipt no.274626 by the Ticket Checker.We had already paid Rs.2205 for 3AC Booking.Why should we pay the extra money for the fault of railway .The conditon of 2AC Coach was Bad.There were Cockroaches all over.The Quilt and bedsheet was dirty.This was Physical & Mental harrasment.Something needs to be dont on this.We want compensation.

I had started from jodhpur to delhi on 04/05/2008 in train number 2462.Train arrival time to delhi was 06:20 AM, while the same reached delhi at around 10:45 am on 05/05/2008.PNR No.[protected].Ticket no.34469220.



Now i had another ticket of train no.2011 for the date 05/05/2008.whose depature time from new delhi was at 07:40AM.PNR No.[protected] Ticket no.36079330.The same was missed by me due to late arrival of train no.2462.



The problem is that when i went for cancellation, 555/- were deducted out of 1100/-.and 545/- was refunded.Cancel ticket no.is 36053315.



My question is why i was not refunded fully according to the rule of REFUND DUE TO LATE RUNNING OF TRAINs?



Please guide and provide instructions for the same.



Please revert for any clarification.



Thanks And Warm Regards

Sher Singh Tanwar

[protected]

Dear Sir,

I booked two tickets for my wife and my daughter under Tatkal scheme for 2 AC sleeper from Ahmedabad to Howrah for April 25, 2008. I paid roughly a sum of Rs. 4550/- for two tickets in anticipation of a comfortable journey.

To my dismayy, I found that more than 75% of the 40 hours of journey the AC did not work due to technical reasons and the situation was immensely worse that there are no words to describe with AC not working, glass covered bogies, suffocation, and so on.

My wife and daughter had to pass a very horrible time during the journey.

Please note that I have spent very hard earned money for this tickets.

I claim the refund of the amount charged for 2 AC. Railway cannot charge for something which they have not provided and they are entitled to refund the charges realized under the pretext of AC coach in turn rewarding with immense hardles.

The ticket details are as below:
class 012-021, pnr no 0062, train no 2833, dt[protected], km 2089, adult 2, ticket no 69666651

hello sir/madam,
I hadgot pan number through internet. And given that, they dispatched my Pan card on 19th of April, but still now i had not got my PAN CARD..nearly 15days completed...
so please i request u to consider my complaint n send my pan card as sooon as possible..its urgent for me...


Thanks & Regards

maheshwar .j

Dear Sir/Madam
I am lodging this complaint on the TTE
.
Details are given below
Train Name:-Hubli To Bangalore Jan Shatabdi Express
Train Number:-2080
Date of journey:-27apr2008
Place of boarding:-Davanagere
Place of destination:-Bangalore
Pnr Number:-[protected]
Coach Number:-Sl1
Form Of Ticket:-e-ticket
.
I was forced to alight the train along with my co passenger in Arsikere junc which is half way from Davanagere and half way to Bangalore, and this was the last train towards Bangalore on that particular day, since i had not carried my original Driving License but instead carried my Duplicate DL which is widely accepted in Bangalore and RTO is only approved the use of Duplicate DL(color scanned laminated copy of Original DL), and i have travelled before also using the same Duplicate DL to various places like Kerala, Hyderabad, Tamilnadu, But this is the first time TTE asked me to get off the train in half way, with the above details provided clearly since I don’t remember the name of the TTE of that particular train on that particular day, i request you to investigate the same and take suitable action against that TTE.

Thanks and Regards
C S Anantharaman

Sir,
I happened to travel from Madgaon to Thrissur by 6335 nagarcoil express, on 26/4/2008 which took about 14 hours. No TTE visited our coach S3 till I reached Thrissur to chck tickets or allot seats.

At Mangalore, some Trivnadrum bound gang of bachelors entered the mostly family occupied compartment and occupied the seats and birth reserved for us. One can imagine, the way these people agonise the family men by speaking with doublemeaning words and staring at the ladies. It was really a horrific situation. Nobody dared to encounter them becasuse they were about 12 in numbers.

Had i have to travel one more night in that train, like my co passenger, who was terrified because he has to travel upto Nagarcoil, I would have got down at the next station.Railway is charging for sleeper at day time. The autorities have the responsibility to see that the family is protected in all ways, throughout the journey. Strict action should be taken for neglect of duty of the concerned, and the rogues.

We travelled on first Ac on the Tamil Nadu Express on the 30th of March 2008, from Chennai to Delhi. We thought we were safe on the first Ac, when we locked the door from the inside. My family had the coupe to ourselves; my husband, myself & our 3 year old son. Between 2 am and 6 am someone came into our coupe and took all our money. I was horrified to find that it was so easy to open the door from the outside. And our complaints were taken so lightly by all - the TT, the steward in the boogie, and the Police Constable.

What sort of safety measure is that... to provide a door lock which can be opened from the outside with such ease?

I was to travel onboard to Hubli by the Chennai-Hubli Express from Krishnarajapuram Railway Station at 7.20pm on 6/4/2008. I was accompanied by my spouse and my 6months old kid. By my watch, as the scheduled time of arrival of the train approached near, there was a sudden blackout at the platform and everything came to a standstill. Then one train arrived on the platform and there was total chaos on the platform. So trying to get in whereas others trying to identify the train. It was a total stampede situation. The stoppage of the train at this station was just 2 mins. I was unable to read the train details, finally with the assistance of the mobile torch I came to know that it was the same train, i was supposed to travel. In the whole episode, I misplaced one of my baggage.
On lodging a complaint with the TC and subsequently with the station master (on a later date), i was surprised to know that it was a regular phenomen. They have no generators nor any other backup facilities available at the staion. They just mentioned this and kept mum.
I wish that the railways understood this basic essential of a railway station and provide this basic facility to its passengers.

Hi,
I am a regular traveler in railways. I commute from Bangalore city Junction to Krishnarajpuram daily. The train always takes minimum of 20-30 minutes more than expected arrival at Bangalore city junction. I feel the Railway officials have been inefficient and incompetent in handling the railways. Even if there is no crossing the trains stop for more time on platforms. The guard does not wave his green flag. All in all over 2000 commuters lose 20-30 minutes. I have even reached destination 45 minutes late than expected arrival. I dont see any improvement happening. If train always takes so much time then kindly change the time table.

Thanks,
Praveen

Respected Hon. Minister for Railways,
As retired Chief Medical Officer and a senior citizen aged 79 years, I am constrained to bring to your kind notice of the travails myself and my wife who also retired from service as a railway doctor and also a senior citizen of 77 years, had to face repeatedly during our travels to Yashwantpur from Howrah and back during the past two years.
Whenever we applied for reservation in A.C. II-tier after ascertaining availability, we were invariably allotted side lower and upper berths. Whenever I request the computer reservation clerk at Durgapur station to allot me lower berth in view of my age, they say they cannot change the allotment. At my age and physical condition, it is very difficult to climb up and down the side upper berth. Several times I was asked by the train staffs to attend sick passengers in other coaches which I did by suffering to get up and down the side upper berths in addition to my own personal needs.
Incidentally, We were given lower berth seats AC III in Seshadri Express on 17.3.08 ex Kuppam to Bangalore city out of turn, being senior citizens, although we were on wait list otherwise .
The same answer is given by the train TTE although lower berths might be vacant at the starting station. This happened on 17.3.2008 at Yashwantpur when the TTE on duty in II A.C. of train no.2864 curtly told me that lower berth was “not available” when as many as 16 berths were vacant at the starting station and he himself had a lower berth! I witnessed many young men being allotted lower berths in the same coach, subsequently by the same TTE.
My humble request to you, Sir are –
1. That senior citizens should be allotted lower berths reservation inside cubicles as a rule, if necessary, out of turn;
2. The train TTE should also ensure the same as a rule for the senior citizens.
Thanking you,
Yours faithfully,
Dr J.M.Ghosh & Dr Ira Ghosh
(PNR NO.[protected]

I travel by No.6302 Venad Express to ernakulam every day. the last ladies bogie is too small with a seating capacity of 20. This is due to the fact that this bogie is attached to the bogie meant for disabled. I pray that the normal bogies is made available, as the crowd is more due to vacations. And it will also be helpful to the disable, if the bogie meant for them is somewher in the middle, enabling them to enter or exit from the centre of the platform. I pray that this problem is solved. Thankyou.

Sir,
I have booked ticked from www.irctc.co.in from SHIKOHABAD to NEW DELHI from Gomati Express on dated 21.04.2008 for my family with my in-laws. The surprise thing is that when train reached at Platform No-3 of SHIKOHABAD 70 (seventy minutes) late of its actual departure that was so much crowded in reservation coaches, even to put legs on door is difficult for us.So we have no other option to leave that train even after pre-reserved seat and we could not board the train.

We have to face lot of difficulty while traveled by road in piecemeal upto new delhi..

My details are as follows -

Train No-2419 (Gomati Express)
Date of Travel : 21/04/2008
Deaprture Time :9.30 AM

Actual Reached time: 10:40 AM
Platform No – 3

Transaction ID – [protected]
PNR No – [protected]
Booked Coach – D5 (6, 7, 8)

Transaction ID – [protected]
PNR No – [protected]
Booked Coach – D6 (34 & 36)

I request you to enquiry the facts and refund my all money which I have spend on reserve the ticket from IRCTC.

I also request to take appropriate action against the RPF and Ticket Conductor who has allowing the crowed in the reserved coaches.

To

The concerned officer,
Indian Railways.

Respected Sir,

Sub: Travel in Disabled compartment - Information - Reg.,

My name is Purushotham. I am physically challenged person. Here i want get the information about traveling in "For Disabled" compartment which is in luggage cum guard bogie. I want to clarify that if a disabled person taken a general ticket is not permitted to travel in "For disabled compartment". If it is inforce. By taking general ticket having no Railway concession certificate with disabled person will become general people, is he not called disabled.

Why i am telling this is on 20.04.2008 i have travelled in Sheshadri Express from Katpadi Junction to Vijayawada junction. I have taken general 2nd class ticket. when i entered into the "For Disabled" compartment the RPF constable not allowed me to sit in that compartment. He was saying that no person without Railway concession certificate not allowed into this compartment. If it is true then again i ask if a disabled person take general ticket will become general person mean not physcially challenged.

So, I request you to please give me the information about this.

Thanking you sir,

Purushotham

Dear Sir/ Madam,
I travelled fron Gonda Jn to Bhopal on ticket no on 20/04/2008 (PNR[protected]. The train was delayed by almost 5 hours. It was very much frustrating. This train is often delayed by 3-4 hours and Railway is not acting to improve the situation. I also had a ticket from Bhopal to Indore on train no. which depart from Bhopal daily at 22:50 hrs., I could not take this jouney due to inappropriate delay of 2511. On contacting appropriate authority I was also denied refund and was told that nothing can be done now. Please help me in getting the refund of my ticket from Bhopal to indore and also appropriate compensation for the mental suffering that I got due to so much delay of the train. Also please instruct the Railway to regularise the timings of the above train to minimize the passengers' sufferings.

Hi,
Yesterday 21-Apr-2008, I purchased 6 Return & 2 single tickets from Andheri (E) Raliway Ticket Counter, For Andheri To Virar Local Train.

I found that Ticket given was only Stamp "Upto Virar".
There was no amount mentioned properly. On single journey ticket only 7Rs. was mentioned. No name of Station.
I asked to ticket counter He told me Ticket for Sigle Journy for Virar is 14 Rs. (Actual ticket cost is 10 Rs.)

Even He gave me 20Rs. less. Even He was not proper answering.

I think there is some fraud going on.

Main thing is that there is no Ticket Fare Board display.

Please make inquiry about it.
Why they are not giving proper ticket. or the ticket itself is duplicate.

Regards,
Amol

Hi,
On my return journy from Vijayaday, 4 hours before my journy start I had lost my reservation ticket. However I have approached railway sation for requesting duplicate ticket 3hours before the train journy starts. Railway department of vijayada has charged 65 % of chage to issue a duplicate ticket. How fair it is to take this much amout for issueing a duplicate ticket? Can do some thing to claim this amount.

Thanks & Regards,
Satya.

To the concern authority,
Eastern railways .,

D/Sir,

I was traveling through train no 3149 kanchankanya exp to Sealdah to NJP via ticket no 7456066The train arrived at NJP at 7.00 am . unfortunately I can’t wake up and
Hardly manage to get off from the train at siliguri Junction which is almost
5-10min. journey . at the same city . In the hurry I lost my some important things I couldn’t...

Dear Railway officers,
i would like to inform u that Kanpur se delhi jaane wali shramshkti express me, cooly ek passanger bogy apane under me kar lete hain.Aur paise le ke baithate hain passangers ko .agar koi baithna chahe to uske saath durvyahaar karte hain jaroorat pade to marte bhi hain.per passanger 20-50 rs vasul karte hain.same process police man bhi karte hain.wo bhi ek passanger bogy apane undar kar lete hain aut 50 -100 per passanger lete hain.ye bogy last se 2nd aur third hoti hain.yah train kanpur se 11:40 par delhi ke liye rawana hoti hai. Mera anurodh hai ki passangers ko es asubidha se nijakat dilayee jaaye.
Thank You.
Regards,
Aman

Hi,

I wish to go to Lucknow from Mumbai and was waiting online in the morning at 8:00 am on 10th April to book the tatkal Ticket for 15th April. The tatkal quota was supposed to open for 15th on 10th only. Before 8:00 am the availability for Sleeper class in train 2534 Pushpak was shown as Available 250. but just in 1 min it showed REGRET. I have been experiencing this since last 3 days everyday.
Now theoretically that can be possible with the number of reservation counters and online reservations. But practically everyday the availability for the tatkal quota in the all the classes being exhausted AT ONCE with in a minute is not possible. It takes about a minute to book a ticket even.
In such a case if a person wish to travel cannot travel even with the tatkal ticket. I know there has to be some Travel Agents behind this. But this is really frustating. CAN SOMEONE DO ANYTHING or atleat let me know the contact details of the person who charges extra money to give these tickets.

Thanks a Lot!!

Ashutosh Tripathi
+91 - [protected]

I bought a ticket from Faridabad New Town booking counter on 30th Mar 2008 from New Delhi to Sirathu (Superfast). The normal fare for the said distance was Rs 127/-. I asked for superfast then the fare became Rs. 137/-. For the above ticket, the booking clerk charged a sum of Rs. 147/- saying that superfast charge is not printed on the ticket and pay the superfast charge seperately. When I asked to booking clerk that superfast charge is included in Rs. 137/-. By saying this he refused to give me the ticket. I have no time to argue more, Because I have to board the the local train (Kosikalan to Delhi which arrive at 9.00 pm at Faridabad new town) which was announced to arriving shortely at the platform. Ultimately, I have to pay him Rs. 147/-. This was my second chance at the same booking window.