Eureka Forbes Complaints & Reviews

Sir we hav complained inlet water flow of aquagard -ro (eureka forbes) to service inchargers that inlet flow into the tank is leen and it is time more time taking to fill the tank ,on dis he told dat u hav to change membrane then the water flowing will be more efficient,for diz he has charged 2000/- for membrane and 170/-as serv- .we hav called 2day now he has done absolute servicing by cleaning pump ,he askd 250/- as service cha

No technician visit

Dear Sir

I am very distressed by the extremely bad customer response by Eureka Forbes Ltd. I have a RO REVIVA which has stopped working within 3 weeks of purchase. I called up and requested for a technician visit. It has been 3 days since we are drinking impure water and there is no call or visit from the technician. My daughter is expecting a baby and we bought the new Water Purifier for the safety of my daughter and her unborn child. But what is the use? Its Summer and we are suffering without water. The customer care center people always assure me the technician will come but it never happens. I am at my wits end to get a technician to fix my problem.

My Complaint Number[protected]

I always imagined that Eureka Forbes to be a good customer-centric company but obviously they do not care about their customers!

Regards

Munira Hussain
[protected]

my aquagaurd reviva (RO) is not working.please send an engineer.i given the complaint to eureka forbes KOLKATA but no response is come from there.
my comp. no. is[protected]

Reference: Complaint registered on 24.5.12 by me

Thanks for a talk. It would be appreciated if immediate action is taken. I suppose complaint no alone is sufficient to track.

Complaint No.- 66567864 dt. 2/3.5.12 and 66688221 dt. 15.5.12.
mobile: [protected]

Dear Sir/Mam,
We purchased a new R.O of company Eureka forbes (Aquaguard Reviva) in the month of April,2011,with three free servicing till warranty period(1 year from the date of purchasing). After six month they provided us our first service and then second and third service within a very short time intervals,but they never informed us anything about the T.D.S % of water or any other thing related with water contents .
We called a person from a lab, to check the water.He said T.D.S percentage was very low in the water.We informed the service center about this thing in febuary,2012,but no one came to check the water.After two months, a person came to check the water and suggested us to replace and purchase the filter (worth - 3800/- Rs), because our warranty period was over.
We already informed about this problem in warranty period,but no one came from the company to check the problem in that period.The company sent a person after our warranty period and asked to purchase a filter.

Regards,
Ruchi Singh,
[protected]

My Aqua flo Designa water purifier is not working. i called the customer care number 39883333 several times but kept on getting the recorded message to hold on and someone will take the call soon. Finally i got fed up. then fortunately I thought, a service personnel appeared .But when i mentioned the model Aquaflo Designa he said he could service only those products bought directly from the company or its sales persons and not from a retail outfit. this is ridiculous. if Eureka Forbes does not service all its models then why do they not provide that information in their booklet. Or why do they supply such models to the retailers to dupe the customer?
Dr. Catherine Joseph
[protected]

I got Aquaguard m/c installed in early Jan 2012. After a few days I noticed the carbon particles coming out and complained. They acted quite fast by responding on the very next day- that's nice. Their representative told me that if the problem continues then carbon catridge would require replacement.

Again the same trouble started and now they are charging me money for that part which was originally defective since purchase. That company is not responding now. I have already filed 3 complaints[protected] etc) and talked to their senior officials. Only I got assurance but no action at all.

I don't find any justification for paying them as their product was NOT OK since beginning. In fact I feel that I might have got some serious health problems by carbon particle intake.

More than 4 weeks I have not got the problem settled out.

Dear Sir

I am very distressed by the extremely bad customer response by Eureka Forbes Ltd. I have a an AquaSure Unit installed which needed servicing and a new pump.. I called up and requested for a technician visit. The technician came but had no idea why he was here... He did not have any tools to fix the issue but he asked me to sign up for service contract for 3 years, he promised to come next day and fix the issue. After 5 days and 5 phone calls now there is no visit from the technician. The customer care center people always assure me the technician will come but it never happens. They gave me the name of their service leader - Mr. G Jayant but his phone continues gives an extended busy tone. I am at my wits end to get a technician to fix my problem.

I always imagined that Eureka Forbes to be a good customer-centric company but obviously they do not care about their customers!

Regards
Asif Hussain

Disgusted with a manager at sales in Delhi Manoj Pande with his rude response when after one month of repeated requests for replacement of a Eureka Forbes (Aquaguard Enhance UV) which crashlanded within minutes of installation and causing damage at kitchen including damage to the water filter. after repeated assurances the manager says 'do what you want' we cannot replace the machine

I bought Aqua guard Total duo during February. After lot of calls, the product was delivered and installed. Now after 3 months, only half tank gets filled. The purifier starts filtering only when the tank is empty. I have launched complained 3 days back without any luck. Not sure where i should compalin but it is not solved yet. I am spending more money on buying water after spending 15,000 on buying this product.

Hi

I am chandrasekar i bought Euroka Forbes water purifier last year july and this is the 3 rd time i am getting the problem in this purifier. But this this the executive is not responding to my call and i am calling him for almost 1 month but he not responding to my call and sometime he pick the call and inform me that he is in the meeting and he will revert me but he never respond to be. such a useless product and a service which i experience from this useless brand. They are concentrating only on the sales but not on the service its very difficult for these useless people to sell the 2nd product to a same customer.

The executive name is Mr. Murugan he only sold the product and he not responding to my calls now a days. Such a irresponsible person he is. His contact number is [protected] he is from guduvancheri near chennai office, even i registered the complaint on 21st May 2012 by 11 am but still the service people not turn back to us. Such a useless product and useless persons from the USELESS EUREKA FORBES

Improper and reckless response
Dear Editor

Kindly publish in ur newspaper about this article against Eureka Forbes Call Center which is T.Nagar....

We have logged in a complaint (Complai no[protected] there ctc no[protected] about my Water purifier which is purchased by Eureka Forbes in chennai,. But they are more keen on sales than service.... We have logged a complaint on 3 may but still now they dont even bother to check with the customer.... And we have complained nearly about 20 times wach time we call there will be different person attending the call (KANNAN, RAJ, ARUN, DAVID, MUZAMMIL, SHANMUGAM, BALAMURUGAN, REKHA) ALL SAY THEY ARE THE SUPERVISOR OR MANAGER AND NO BLOODY FELLOWS ARE RESPONSIBLE TO ATTEND THE FAULT..... Very disappointed about the service of Eureka Forbes..... If this happens oneday they will be ending with nowhere in the business.... just begging for...... (very sorry to say)

Mohamed Mubarak

Unable to get Dust collection bag (unit) for Tornado Compacta vacuum cleaner.
When I approached their Regional Office at Shanti Nagar, Hyderabad, they say
that this one is marketed by Forbes and they can not help me.
Not sure where to go now. I cannot throw this one and buy new one since the instrument
is used sparingly.

HI ,

I am moved from bangalore to pune recently. On 7th or 8th May i have raised request with Aquaguard Customer Care to install water purifier at my Home. They promised me to arrange the service within 2 days. even afetr 3 days they have not visited to install the water purifier but when i called them they pronmised to act on urgent basis. But till 21 May no one has visited.

Could you please look into it.

Name: Sandeep Kute
Ph No:[protected]

MY NAME IS ARUN YADAV, I HAVE PURCHASED 2 PRODUCTS FROM AQUAGUARD.

1) AQUAFLOW ( LAST YEAR PURCHASED & INSTALLED THE SAME BY THEIR ENGINEERS. DONE SERVICING FROM THEM BY 2 TIMES IN A YEAR . BUT WHEN I GOT JAUNDICE AND I CHECKED THE SAME & COMPLAINT TO THEM THEY INFORMED THAT THIS PRODUCT DO NOT HAVE FILTER ITSELF AND I WAS IN ILLUSION THAT I AM DRINKING CLEAN WATER.

2) SECOND TIME I PURCHASED A RO ( ENHANCE) AND GET IT INSTALLED BUT NOW THE ENGINEER TOLD ME THAT THE MEMBARNE IS NOT THERE IN THE PRODUCT.

CRAP THESE PEOPLE HAS CHEATED ME NEARLY 20K . BUT WILL HAVE A FIGHT WITH THEM IN CONSUMER COURT.
SHAME ON AQUAGUARD.

Eureka Forbes
Aquagaurd not serviced even after valid contract for one year....

Delay in Service-
I am facing a problem with regard to service from Eureka Forbes. From 3 April, 2012. I am regularly calling the service centre for servicing our R.O. Water purifier. Still the service has not been done. After contacting many times, number of Sri Sai Siddhi Services person was provided, stating that he is head and will resolve the problem. However, even after calling many times, he stated that company is not providing Filters to him. Tel. number of this person is. [protected]. His landline number is[protected]. After so many reminders he gave number of Sunny as [protected] stating that actually is Head. Mr. Sunny also promised to get the service done in 2 days. However, even after talking with Mr. Sunny, no service was done. The Helpline is also Helpless. Every time I call they provide me new complaint number. But reality is I am calling every time for the service only. The latest complaint number has been told as 86908318 by Shri Jaideep over the Helpline on 14.05.2012 at 5.40 PM. My questions are :-
1. Will company will provide service ever as per contract.
2. What is the reasons for delay.
3. Is company not responsible for any water borne disease due to fault in service.
4. If this is the level of service, that a simple servicing of RO takes more than one month...(and god only knows when the servicing will be actually done)..... what is the sanctity of the contract of service.

Hope Some responsible and sensible person will act on my complaint.

I had a old nova aquaguard under amc for 3 years. used to breakdown repeatedly so was advised to buy a new aquaguard withe a assurance theat AMC of remaining 2yrs will be refunded we bought a new infiniti aquaguard on 28the Jan 2012 and surrendered thee original AMC receipt and thee old nova machine but we haven't received our refund till today 15the may 2012. no response to complaint given to customer care,emails and also after visiting jayanagar customer response center. So called officers are elusive and avoid customers after selling thee products .Please do not go for such advise as refund theey cheat

We bought eureka forbes aquaguard infiniti from EUREKA FORBES pune-maharashtra office on 21st april 2012. The sales reprsentative mr.Ved prakash gupta & customer care person mr.Ghanshyam gaikwad sold the said product on total fraud & fake commitments. Mr.Ved provided the discount of rs.350/- As commited by him but hasn't fulfilled the other commitments I.E. Life time free service confirmation (on company letter head), pipe(connecting the outlet flow & vessel in which water is to be filled in) & aquaguard machine cover that were committed to be provided within 2 days from the date of payment.

We are regularly following with him but its been a month & we are still waiting, they have denied to provide any of such things & have stopped taking our calls. We even contacted customer care @39883333 & lodged complaint on 01 may 2012 (complaint number :[protected], but to our utter shock, no action has been taken from last 13 days, infact, people at customer care center cut the call on our face or would keep on providing alternate no.S. So far, had a word with ms.Vaibhavi(01 may), ms.Seema(11 may), mrs.Veena malik(11 may), mr.Ghanshyam gaikwad(11 may), our complaint is still pending & whenever we ask about the status,they just say that it is in process.

The calls are just passed on from one representative to the other & no one is resolving my query. I am really pissed off with the kind of response I have got from aquaguard / Eureka forbes team. I am shocked to see the kind of treatment that I have received this time for my new purchase. I have now lost faith in eureka forbes services. Seeking immediate justice.
Our mail Id: [protected]@yahoo.co.in

Sir/Madam
In my office two aquaguard classic water purifiers available. for the last 16 days requesting for change of filters and normal servicing. the service centre people replying daily that technician will come today, but not comming. In my railway station we orderd for another 8 water purifiers of aquaguard classic. Because of this poor service I decided to cancel this company order.



Station Manager
Railway Station
South Central Railway
Vijayawada
Krishna Dist. A.P

we have purchased an aqua guard enhance in the month of 16 Jul 2011 and till date no one has come for the free service checkups in spite of an assurance and booklet of 3 free annual checkups