Eureka Forbes Complaints & Reviews

Eureka Forbes — inefficient service

this is with regards to the problem I am facing with the service engineers of Eureka Forbes, I have purchased a Enhance RO from them and that was the biggest mistake of my life, it stopped working after 1.5 months and after contacting the service department for 2 days finally they arrived to fix it, but after fixing it the water starts leaking from the storage and then again after contacting them for 2 days they arrived today to fix that piece of .... and now it is not filtering the water anymore. I have tried reaching that guy several times but now they are not picking up the call.

Can anyone help me how to go about it, I don't want to keep this junk anymore because even after they replace the machine I have to face the same problem with the service again.

Please help

Dear Mr. Aakash Thakur,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Aakash,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.

Regards,
Eureka Forbes Team

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I am 165 centimeters tall, chocolate skin, please mail me on my e-mail address (pamela.[protected]@yahoo.co.uk) and lets get to know each other better.ok and I send you my picture and tell you more about myself as Pamela, please mail me on my e-mail address, (pamela.[protected]@yahoo.co.uk) i will be waiting to hear from you soon, love from pamela,

Aquasure by eureka forbes — Complaint regarding service.

I purchased 2 water purifiers of your company. I live in Hissar, Haryana. Soon after the the purchase of the same, they started troubling me. And when we are calling for the service they are not coming for the service.

I contacted Mr. Shri Pal Verma whose contact no. is [protected]. He is responsible for the service of the same.

I never thought that I would have to face service problems from such a prestigious company's brand.
But I am really sorry to say that I am highly unsatisfied by the service of the product.


I hope that now you will see into the matter. And change your service personals, so that customers become satisfied. Otherwise, customers are going to shift to other products.

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your aqua guard.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

We have taken a note of your complaint and the contact details. Our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Dear Sir/Ma’am,

Please accept our deepest apologies for the trouble and inconvenience we have caused you.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

We request you to kindly share with us your contact details so that our customer service personnel will address your issue immediately.

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Aquagaurd RO TOTAL — Failure Product

Dear All,

I have purchased Aqua Guard RO TOTAL, a new product lauched by Eureka Forbes in the month of October. The product is not functioning as stipulated and the machine was changed. However, once in 4 days, the product fails and i have advised Eureks Forbes to withdraw the product immediately and return the money. The exercise is yet to be solved.

Eureka Forbes — Aquaguard CC Model

Customer ID [protected] lodged on 25.11.2008 from Hyderabad It is so pathetic that none has even called up or visited to repair till 30th Nov 2008.

We Indians forget to enlist the enless numbers of THIRD grade companies who want a level playing field (sic) for their inefficient business practices and inept service franchisees. They pay minimal charge to the technicicans working for them 12 hours a day, to make their operation viable and ride a HONDA or TOYOTA themselves.

kindly make arrangements to me for the price and availability of the filters usedin this model

Eureka forbes/Aqua guard water RO system — Frequent product failure -Bad service

Dear Sir

Iam deeply hurt for purchasing eureka forbes Aqua guard water Ro system which costs 16, 500 RS.After purchase i have been lodged service as well as product complaint almost 15 Times Neither they used to send in capable service person nor no response.how many times i have to register product failure complaint got fedup still it is under warranty.One of their company service engineer suggested it is failure product how did u purchased.Being paid a lumpsum price iam in capable to take action about the company.Please advise me if any good solution i can find?How to get a good product from the company the product model is Aquaa guard Robot RO system.

Regards
Ramesh

Aqua Guard — Horrible Service

Horrible service. Company should be blacklisted from marketing in India.

The body is broken, have been following up for last 6 months. No response. Customer Service says we have forwarded. Service guy says body has not come.

What to do?



Its a complaint. I purchased the Smart RO with Order Form Cum Receipt
No.[protected]. One Mr. Dilip Kumar sold this to me and promised to
give a life time free service letter, that we never received. Resolve
the problem asap.

AQUAGUARD TOTAL NF — Non delivery of product

I booked Aqua Guard Total NF of Eureka Forbes through their representative making door to door calls. I paid Rs 13300/- by cheque no. 127412 (bank's name--SBI commercial and international bank) dated 27/11/09 -under exchange scheme. Cheque was duly realised and money withdrawn from my bank.
After making innumerable calls to various departments, water purifier was delivered on 23/12/ 09, nearly after a month, but it has not still been installed. It is just lying in the house.
Company's internal coordination is extremely poor. The person who booked the water purifier, went to his native place soon after and nobody was willing to do the job in his place. Only after he returned from his holidays did I get my purifier, but still uninstalled.
I am surprised that company has no system of working. At the time of booking I was promised that machine would be delivered next day and installed day after.
I want to know how many more days the company wants for the installation of water purifier.
Please say what you are going to do and do what you say.
I have lost the good image, I had about your company.

Eureka Forbes, Aquaguard Total RO — Horrible Customer Service

I bought an Aquaguard Total RO, from Eureka Forbes in March 2008. Till I purchased the product, after just enquiring about the product, the Sales guys were behind me to purchase the product, offering me after sales services. The deal was four free services in the first year, at my doorstep. Hence I purchased the product. After which nobody turned up till six months , when I realised that it is already six months. I called them up, and requested for a service for the water purifier, but nobody turned up nor did they call me up. I called them up again after a week to check whats happening, and I hear the same response saying someone will call me up and come in a day or two. I kept calling for a month and finally one service person turned up and serviced the water purifier. After which, its been two years now, nobody even called me up to check whats with the purifier. Then why offer me four free services at door step?
If that is one part of the issue, the second one now is, the purifier is not working and hence I called the customer service number 39883333 and I placed a request for servicing the same on 28th of April 2010. No response till 1st May, when I called up again and hear the same thing, that someone would call me up and come over to service, but no response. I finally caught hold of the service centre number and they say that I should get the purifier to their service centre as my house is not within their service centre perview. Did they not know this when they sold the product? I took my machine there and got it serviced, but the person who serviced the product , Mr Kiran, turned out to be as rude as rude can be , also termed as a . I personally will not suggest the product to anyone henceforth atleast because of the after sales issues.

Eureka Forbes — frequent breakdown of ro system

I am quite annoyed by the service provided by eureka forbes .

I bought Protec + RO system about 4 months back and till date more than 10 times i have to call service person for various complaints.

I am repeately informing that the piece is defective and need replacement but they are always ignoring it.

I feel cheated even i had spent 13000/- on this system


Please help

Eureka Forbes — R.O system Failure

I Purchased a Eureka Forbes R.O.System and I Paid for the Annual Mantenance Contract fee Rs. 3600.00 two months back. Now the Machine is not working, I have made several complaints and no actions were taken last one month. I am in awakward state what do further.

Eureka / Aquaguard RO model — Aquaguard not working

Hi ,

I , Sanat Kumar Nanda staying in J.P.Nagar 7th phase , Bangalore - 78.
I purchased an Eureka Aquagurad RO model one year back and had faced
lot of problem as described below..

FIRST TIME :
after 3 months purchase water flow stoped. I called to customer care ,
no body came after 48 hrs. Again I called to customer care and try to
get near by service centre contact number and I got the number. Then I
tried to call near by service centre and after one day service person
(KISHORE) came and fixed the problem

SECOND TIME:
after just 15 days of fixing the first problem again water flow stoped
, again I called near by service centre , again KISHORE came and fixed
it.

THIRD TIME:
again 20 days of fixing second problem same issue(no water flow),
again I called , again service person came and told me put an extra
outer filter saying there will be no problem afterwards. I purchased
the outer filter by paying Rs.700.00 and water started flowing.

FOURTH TIME:
again same issue after one month , no water, again called to lot of
people even if called the area manager, after a huge discussion with
all the people for 5 days they sent one person and changed the inside
candles and water flow started.

FIFTH TIME:
again after one and half months , same problem no water, again called
, person came and said some electronic parts not working, he changed
and it worked.

SIXTH TIME:
again after 10 days , same problem , again person came , clean the
outer filter , did something , water flow started.

like this I did not even remember some more time , I will call ,
person will come to fix it, it will work for some days , then problem
started.

All I can say they have not done service anything for more than 2
months it worked. all are temporary services.

very recently it was not working on 25/03/2011 , so I called near by
service center, nobody came for 5 days, Then I called customer care on
31/03/2011 explaing all details, they lodged one complaint with number
([protected]) and said it will be resolved within 48 hrs, today is
05/04/2011 , already 5 days gone after the complaint has been lodged ,
nobody has come or called me .

I have also requested lot of time please change the product and give
me new one , they did not accept it.

I am really frustrated from them, so I requesting from bottom of my
heart please take some action and provide me permanent solution,

I AM EXPECTING A LOT FROM YOU, please help me on this issue and
provide me a solution.

eagerly wating for your response

Sanat Kumar Nanda
My Eureka Cust ID - [protected]

Eureka Forbes - Aquaguard RO — Faulty Product

We had purchased a Eureka Forbes - Aqua Guard RO Water purifier in Feb 2011. For the last 3 months Purifier is NOT working. After making numerous complaints - the Company sent a service engineer - but in spite of getting it repaired twice it is still not working ! We have made a number of calls / complaints AGAIN and AGAIN - NO one has come to get it repaired ! The machine is still under WARRANTY ! The local dealers do not want to attend to the complaint as it will be free because it is still under warranty !
Please HELP !
Thanks
Payal Mohindra
# [protected]

reviva — Product not working

my product name Aqua guard Model Reviva Unit Serial No. 8005421. Complaine NO. 217 with Chandigarh. they send one technician after 30 days from my complained & complaine still not recover, i inform again to chandigarh costmer service 2 week ago again still not any respons. this is very bad service & this is very bad bad affect on company amage.

i don't know anybody can help or not

Aquaguard Reviva — Sorry to purchase from eureka forbes

Sir
I purchased an expensive Aqua gard REVIVA water purifier on 31.12.2009.Almost immediately after purchase it started giving trouble. Repeated complaints are not offfering any respite please advise what to do
I am a busy doctor and the company people know I cannot run around because of lack of time,
My name Dr Biswambhar Agarwal [protected] kolkata

Eureka Forbes — Replacement product

Acqua Sure Ivory
Complaint no: 83906236
This a forth complaint of me regarding your product Acqua Sure Ivory . Your product is not working properly . The product i have purchaced in month of July from then it is givng problem.from 2nd day. i Complaint this product your service center again & again . your techical come home & repair this machine .But this machin stop work 2nd day. 1st complaint no. is not with me now. So i request for replacement for this product.

Mr. Harish Dhondiram Salunkhe
144/17 Omkar co. op hsg .
sector _1. Charcop kandivli (W)
Mumbai_400067

Contact No: [protected]
salunkhe.[protected]@gmail.com

Eureka Forbes — Under warranty not changing the part

Hi,

We have brought a Water Purifiers from Eureka Forbes on 10/07/2010 model: Aquaguard Total Reviva. In this 6 months we have faced lots for problem in this model and when we call the customer care they used to come after 15 to 20 days for solving the issue.

Now we have a problem that is water is not getting purified. After we complained the engineer came and informed that main filter is having problem. When we called the services manager Mr.Kannan for changing the part, he says that the Main filter will be not covered under warranty and says about the session in the document. When the people sale it they say that all things cover under warranty. If the main filter will get problem frequently why they sell the product?...

Or i have a doubt that they have given a old product to us with old filter. And the outer body is new. Because, it is giving problem. We are not getting support from Eureka Forbes.

For this action has to taken.
Thanks

water is dirty

i agree. same problem faced by me. the person said the filter needs to be changed. after few days he came and changed the filter and asked for Rs 3, 400.00. what is this?

Aquaguard - reviva ro purifier — lack of service

This started when i purchase Aquaguard ro water purifer....during the first 6 months it was running smooth ,
after which i have to call them repeatedly for service...major problem arised when my warrenty period was over...after which i have to change the filter ...etc..now my m/c is kept ideal for a mont as the adopter is gone i have given about 10-15 call to same but their saying is only it will be attending this week ...dont now what they mean by this week....i dont know if they dont have spare parts then whats the use of selling the prodcut...for the paast 1 month i have to get perified water from market....if any one can help me pls look into this...as these people are really discusting and dont know what their management is doing ...

Rgds
Raza - [protected]

Complaint no. is 88245278

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Aquaguard Reviva model.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Service request number is 88245278

repair and service

I want to repair my euroclean vaccum cleaner and I am living in petlad near to anand in gujarat...

Aquaguard Water Purifier — Not functioning

I purchased Aqua Guard Water Purifier in Sept 2008.
Since then it is giving much trouble and inspite of sevral complaints - they / their Service Franchise have not send any Sr. Service Engnr and I amj in deep trouble.
Pls help me in this matter.

Aquaguard Water Purifier — Aquaguard water purifier is not working

Aquaguard water purifier is not working.

Dear sir,

I am SUDALAI SURESH, L&T Manager, Padiyanallore. I was purchase the AQUAPURE RO NANO water purifier (before two months), when the machine was installed that day onwards the machine repair. I was compliant so many time to the customer care and service center also(complaint Number[protected]. Till the machine is not service and now the machine is not working.so, kindly change the machine (or) return the money to me.

Note:1. The machine is purchase at Rathna Store, T.Nager

Regards,
C.SUDALAI SURESH
[protected]

Dear Ma’am,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your aquaguard.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

Please share your contact details with us so that we can ensure that our customer service personnel will contact you immediately.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com
We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

I bought aqua guard genious a year ago and after a month the LED light is not working and the same has been informed to the technision who came he thinks LD he will get it changed and till now there is no response. Now they are as ng to pay money as the same is out if warranty. One of the worst service and negligible response u have ever seen. Now I really regret taking this product.


Naren GS
[protected]

Eureka Forbes — Service requested not attended

I have entered into a service contract with M/s Eureka Forbes for maintenance of my Water Purifier (Compact Model) which is effective till 08.12.2008. My consumer code is [protected]. I had logged a request for attending the said water purifier with your call centre 39883333 on 21.10.2008 at 16.44 hrs with one Mr Ajay. I followed up the matter with their regional office on phone number 2201629. Till date no one has attended the machine. This is a regular feature of eureka forbes and i am suffering since i enterted in to the two year contract.

please help me

They very unprofessional.

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

Please share with us your contact details. This way we can ensure that our customer service personnel will address your issue immediately.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

Eureka Forbes - Water Purifier — Poor service

I have purchased Eureka Forbes. Recently I have entered in to AMC with the company for two years from 02.07.08. The service engineer came and changed the candles. Mild colour was seen in the outlet water. The service engineer agreed that the water should be checked in a lab. no action from then. I have lodged two complaints. Recent one is on 30th June with service request no. 51516898. Despite regular follow-up no action on their part.

Dear Madam,

Please accept our deepest apologies for the trouble and inconvenience we have caused you
.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

Please share with us your contact details. This way we can ensure that our customer service personnel will address your issue immediately.
If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

Eureka Forbes — contract not fulfilled

i would like to bring to your notice thatmy contract reciept no is 00087037 and it was valid from 17/11/10 to 16/11/11 and no one has come for the servicing of my aqua guard.i called the agency and they said they no longer deal with this area and hence they gave me a no. and i called.i was promised that today...15/06/11 the technician will attend and no one came ,so i called again ,then i was told that the person will come ..when ..please let me know???????.i would also like you to be aware that when the technician had come earlier when i made the amc...he told me that since something was wrong i would have to spend 1800,and if i do the amc then i have to pay less.please he was cheating me and god knows how many poor housewives have been cheated.please also ensure that your technicians dont go to doorsteps and make a fast buck just by falsely saying that saying that something is wrong with apart in the machine and has to be replaced .my machine was only 12 months old when they said that a part has to be replaced and they took away the part that my machine had.the part they had brought was not even sealed to ensure that it is a new part.kindly help the people get a good and honest service because....everybody has got faith in a company like eureka forbes which i would definately say that it is the best.

thankyou

Dear Mr. Parmar,

Please accept our deepest apologies for the trouble and inconvenience we have caused you, regarding the issue with your water purifier.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to solve your issue and prevent this problem from occurring again, we require your cooperation.

We have taken a note of your complaint and your contact details. Our customer service personnel will address your issue immediately. For any further clarifications, please feel free to write into us at: [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

COSTUMER ID NO [protected]

hI

I purchased Eureka Forbes DUO vide customer code No. [protected] which is valid upto 09/05/2014. Several & Several times lodged complaints but no response from the service center. We were with the intention that Eureka Forbes is a branded product in this sector but seeing your worst services feel that it is a cheating company for money. Otherwise a branded company will certainly give good service atleast during the paid service contract period. If yours is a branded company - give service immediately without delay and reminder.

YOUR GOOD SERVICE AND RESPONSE IS HIGHLY APPRECIATED.

Gave complaint on 4/5/2014 received by Mangla, again on 6/5/2014 gave complaint, received by Vani etc., but no response.

Waiting your service immediately.

A. Bapiraju, 26-15-8, Main Road, Visakhapatnam. Mobile [protected]

Dear Sir,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you, regarding your RO Aquaguard.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

Eureka Forbes — Service not porvided after AMC contrac

I was sign AMC contract in JUN-2009 month but till date (15-sep-2009) no person from comp. visited for service. I had called at customer care three times but no one visit for service. my service complaint 55320707....
I THINK EUREKA FORBES'S CUSTOMER SERVICE IS MOST PHATHETIC THAN ANY OTHER COMPANEY....

I never faced this kind of worst service support to the customer in my lfe time. Better they can stop sales and service.

Eureka Forbes — No Service being extended on AMC

Sir,
I had taken AMC for my Aquaguard (i-Nova Model 2003) for three years
on 28 May 2009 in Jammu and now I have moved to Thane. The contract
reciept no is 16558483 by sunrise enterprises, Jammu. The AMC is valid
in all major cities in India including Mumbai/Thane. I placed a
telephonic request for its servicing and filter replacement on 05 Aug
2010 vide request No
83333301 and given four times reminders but till date nobody has
turned up. Every time I am being told that the matter has been
escalated and somebody will definitely turn up but invain. I feel I am
being cheated on account of AMC. Its high time now.
I think if the services cannot be given within stipulated time then
the AMC amount paid Rs 3000/- on 28 Aug 09 may be refunded with
interest and damarage charges.
Yours faithfully
Wg Cdr Vikash Verma

Eureka Forbes — I have taken amc but no one is attaining

I have taken AMC from Eureka forbes,But no one is coming to attend the amc .We have already get delay 2months,to change the candle.So plz take care of it.My Phone no.Is [protected].
Regds
Suman Sekhar Ray

Eureka Forbes — AMC

Have taken a 3 year AMC from Eureka Forbes when I bought their Aquaguard. Nobody shows up for the service despite calling them a dozen times.

They are thugs, and I think the Indian Governement should ban them from selling their products in India.

They are a bunch of cheats !!

you are very much correct sir,
same problem is being faced b y me since my transfer eurekaforbesthere is very bad responce from eurekaforbes.

ram kumar agrawal ( R K Agrawal)
DGM BSNL Lucknow

I 100% agree to the comment made by the sufferer as I am facing the same problem.

Eureka Forbes / Aqua Guard — AMC - No service as per SLA

I took AMC(Annual Maintenance Contract) no: ‘[protected]’ for the Aqua Guard Water Purifier (Classic, Motor model) in Jan 2010. I paid Rs.3000+
The SLA as part of AMC is they need to provide minimum of periodical service every 6 months and change candles every year. Also any other service if required.
Initially they changed candles once and did a regular service after 6 months. I means 0ut of 3 candle changes and 6 services only 1candle change and 2 services were provided.
In Nov/Dec’12(two months ago) I followed up and blasted them and after lot of argument they replaced candles once in Jan’13.
Yet 1 candle replacement and 3 services are due. And now they are saying your AMC is completed. And the local person is not responding properly so we removed him.
They are not talking about the due services. Let me know how should I proceed on this.
I am not able to reach any of higher management from their web site(http://www.eurekaforbes.com/ ). There is no way that I can talk to higher officials there and resolve the problem.
Please help me in this matter ASAP.
Thanks,
Jagadeesh

Dear Sir,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.
Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

requsted sir,
i use two aquaguard under AMC amc date 14/04/2016 to 13/04/2018 only one time visit date 14/04/2016 amc charges RS.6350/= 14/04/2016 to till date not visit your engineer. please visit and sarvice two set .

regards,
K N FILLING STATION OPP-K V SCHOOL MAIN ROAD BANTALAB JAMMU PIN CODE 181123 MOBILE NO.[protected]

Dear Mr. Ganapathy,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you regarding your water purifier Galaxy model.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

Hello .

I purchased AQUA GUARD RO system in February 2013 and now it’s not working since 1 Month.
Very Poor Customer Service!! !!


Raised a complaint to Eureka Forbes and the same was not attended since last 10 days. Very poor response from the representative...

aquaguard is not working properly. water is being leaked through the pipe. I have lodged a complain earlier but nobody responded. please visit the machine soon.
D. Chowdhury ([protected])