[Resolved] Eureka Forbes — AMC - No service as per SLA | |||
I took AMC(Annual Maintenance Contract) no: ‘[protected]’ for the Aqua Guard Water Purifier (Classic, Motor model) in Jan 2010. I paid Rs.3000+ The SLA as part of AMC is they need to provide minimum of periodical service every 6 months and change candles every year. Also any other service if required. Initially they changed candles once and did a regular service after 6 months. I means 0ut of 3 candle changes and 6 services only 1candle change and 2 services were provided. In Nov/Dec’12(two months ago) I followed up and blasted them and after lot of argument they replaced candles once in Jan’13. Yet 1 candle replacement and 3 services are due. And now they are saying your AMC is completed. And the local person is not responding properly so we removed him. They are not talking about the due services. Let me know how should I proceed on this. I am not able to reach any of higher management from their web site(http://www.eurekaforbes.com/ ). There is no way that I can talk to higher officials there and resolve the problem. Please help me in this matter ASAP. Thansk and Regards, Jagadeesh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
I never faced this kind of worst service support to the customer in my lfe time. Better they can stop sales and service.
Eureka Forbes — No Service being extended on AMC
Sir,I had taken AMC for my Aquaguard (i-Nova Model 2003) for three years
on 28 May 2009 in Jammu and now I have moved to Thane. The contract
reciept no is 16558483 by sunrise enterprises, Jammu. The AMC is valid
in all major cities in India including Mumbai/Thane. I placed a
telephonic request for its servicing and filter replacement on 05 Aug
2010 vide request No
83333301 and given four times reminders but till date nobody has
turned up. Every time I am being told that the matter has been
escalated and somebody will definitely turn up but invain. I feel I am
being cheated on account of AMC. Its high time now.
I think if the services cannot be given within stipulated time then
the AMC amount paid Rs 3000/- on 28 Aug 09 may be refunded with
interest and damarage charges.
Yours faithfully
Wg Cdr Vikash Verma
Eureka Forbes — I have taken amc but no one is attaining
I have taken AMC from Eureka forbes,But no one is coming to attend the amc .We have already get delay 2months,to change the candle.So plz take care of it.My Phone no.Is [protected].Regds
Suman Sekhar Ray
Eureka Forbes — AMC
Have taken a 3 year AMC from Eureka Forbes when I bought their Aquaguard. Nobody shows up for the service despite calling them a dozen times.They are thugs, and I think the Indian Governement should ban them from selling their products in India.
They are a bunch of cheats !!
you are very much correct sir,
same problem is being faced b y me since my transfer eurekaforbesthere is very bad responce from eurekaforbes.
ram kumar agrawal ( R K Agrawal)
DGM BSNL Lucknow
same problem is being faced b y me since my transfer eurekaforbesthere is very bad responce from eurekaforbes.
ram kumar agrawal ( R K Agrawal)
DGM BSNL Lucknow
I 100% agree to the comment made by the sufferer as I am facing the same problem.
Eureka Forbes / Aqua Guard — AMC - No service as per SLA
I took AMC(Annual Maintenance Contract) no: ‘[protected]’ for the Aqua Guard Water Purifier (Classic, Motor model) in Jan 2010. I paid Rs.3000+The SLA as part of AMC is they need to provide minimum of periodical service every 6 months and change candles every year. Also any other service if required.
Initially they changed candles once and did a regular service after 6 months. I means 0ut of 3 candle changes and 6 services only 1candle change and 2 services were provided.
In Nov/Dec’12(two months ago) I followed up and blasted them and after lot of argument they replaced candles once in Jan’13.
Yet 1 candle replacement and 3 services are due. And now they are saying your AMC is completed. And the local person is not responding properly so we removed him.
They are not talking about the due services. Let me know how should I proceed on this.
I am not able to reach any of higher management from their web site(http://www.eurekaforbes.com/ ). There is no way that I can talk to higher officials there and resolve the problem.
Please help me in this matter ASAP.
Thanks,
Jagadeesh
Dear Sir,
Please accept our sincerest apologies for any trouble or inconvenience we have caused you.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.
Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com
Regards
Eureka Forbes Team
Please accept our sincerest apologies for any trouble or inconvenience we have caused you.
We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.
Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________
This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com
Regards
Eureka Forbes Team
requsted sir,
i use two aquaguard under AMC amc date 14/04/2016 to 13/04/2018 only one time visit date 14/04/2016 amc charges RS.6350/= 14/04/2016 to till date not visit your engineer. please visit and sarvice two set .
regards,
K N FILLING STATION OPP-K V SCHOOL MAIN ROAD BANTALAB JAMMU PIN CODE 181123 MOBILE NO.[protected]
i use two aquaguard under AMC amc date 14/04/2016 to 13/04/2018 only one time visit date 14/04/2016 amc charges RS.6350/= 14/04/2016 to till date not visit your engineer. please visit and sarvice two set .
regards,
K N FILLING STATION OPP-K V SCHOOL MAIN ROAD BANTALAB JAMMU PIN CODE 181123 MOBILE NO.[protected]
Eureka Forbes Customer Care's response, Sep 21, 2017
Verified Support
Dear Narvesh,
I've shared your concern along with your details with my team in Jammu. They will get in touch with you soon to service your product. Request your patience in the meantime.
Regards,
Anita
I've shared your concern along with your details with my team in Jammu. They will get in touch with you soon to service your product. Request your patience in the meantime.
Regards,
Anita
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