[Resolved] Eureka Forbes / Aqua Guard Inova — Bad service franchise | |
I have entered AMC with Universal Enterprises, Shop No. 11 Suryamukhi Building, Loksurbhi Apt, Nr. Poona Link Road, Kalyan(W) one of the franchise of Eureka Forbes Ltd. for the service of my aqua guard inova for the period 19.12.08 to 18.12.09. During the commencement of AMC the cheque was collected and the candles has been changed and the problem of beep was not sorted out by the visitor. The phone no. given by the franchise was also non responding. The said customer care franchise had never visited for the service of my aqua guard, and I have got it serviced by other shop owners and paid for that. On the end of the service contract day the said franchise agent visited for renewal of the contract and verified my aqua guard and pointed out the malfunctioning area and asked for another service charges for clear out defects. Is it the services offered by Eureka Forbes to its customer? Are the franchise interrogated whether they are providing the adequate services to Eureka forbes old customers. The management of the Eureka forbes is only busy in selling its products, but not giving attention to its old customers. They are loosing faith, and the old customers are not going to buy any new product henceforth. Really it is not my experience of a single year but the same problem was also faced in the previous year. Never go for AMC, never buy Eureka Forbes product, the market has widened and the competitor of the product are in the market. Allow and see also other products and break the monopoly of the Eureka Forbes as they think they are the only and the best in the water purifier field. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
I am also facing the similar problem with the service contract and after registering with this forum immedietely i was replied with response from Arthi kulkarni of consumer department bangalore, however as she informed that services will be given at the earliest, but nobody has turned down till today
Reply
Eureka Forbes Water Purifier INova — Horrible Service
Dear Citizens, Don't buy any eureka forbes products. they are really horrible in customer service and they are really hopeless. I called them 8 -10 times and they never came. I will never buy any product from themeureka forbes — Bad response from franchise center
My total RO water purifier product is not working since last 5 days.Despite of contacting the franchise center again and again the condition still remains the same.More over check out what they say,"Sir,we don't have any one to service your product,what we have here are only managers.We will contact you as soon as they arrive".
This is something seriously funny:).
Don't know how can name like Eureka Forbes provide franchise to some one who don't even have a guy for doing service.
I contacted Dayal Enteprise,Haldwani
PhNo.:[protected]
My contact details are:
Mr.MPS Rawat
PhNo.[protected]
Yes i Do agree with you as i have faced same kind of Problem once
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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