Show menu
Ask a Question FAQ Sign in

[Resolved]  Eureka Forbes / Aquaguard — Service center people not responding.

We had a Aqua Guard water purifier from Eureka forbes in our home. We purchased it two years before.
Now we had some problem with it and we are trying to contact the service cnter people from two weeks.
I have tried all the numbers given for servicing, some are not working and some are not responding.
Always it is giving number busy or nobody is answering the phone.
Last week after many trials one person lifted the phone, and he said he will send somebody. But no one has came to my home so far.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  51 CommentsShareTweet

Comments

AQUA GAURD CLASSIC — NOT RESPONDING TO THE COMPLAINTS SINCE LONG

TO WHOM SOEVER IT MAY CONCERN

I AM DrZAMEER GENERAL MANAGER OF BROTHERS TOURIST HOME IN TELLECHERRY KANNUR KERALA ITS A GREAT SHAME ON YOUR COMPANY AS WELL AS MY FIRM NOT PROPER PROVIDING DRINKING WATER TO OUR TOURIST .ITS A LONG TIME THAT I HAVE MADE A COMPLAINT TO YOU AREA MANAGER IN KANNUR DISTRICT FOR LAST COUPLE OF WEEKS HE IS NOT ATTENDING MY CALLS EVEN, HE IS DISCONECTING THE CALLS NOW A DAYS .
ITS A GREAT SHAME FROM YOUR COMPANYS SIDE THAT KEEPING A IRESPONSIBLE MANAGERS NAMAKXARAMS LIKE THIS .AS A DOCTOR I HAVE RECOMMENDED TO MANY OF MY PATIENTS AND FRIENDS CIRCLE ABOUT YOUR PRODUCTS BUT NOW I AM REGRETING IT. I DID NOT EXCEPT FROM A WELL ESTABLISHED COMPANY LIKE EUREKA FORBES WILL BE IRRESPONSIBLE LIKE THIS .
SINCE THERE ARE A LOT OF FOREIGN TOURIST IN MY TOURIST HOME ALL PREFER FILTER WATER THATS WHY I OPTED YOU PRODUCT .
I HOPE AFTER GETING THIS MAIL THERE WILL B E A PROPER ACTION
THANKING YOU IN ANTICIPATION
020608 DrZameer

Eureka Forbes Water purifier (Compact) — Sold to me a crap machine

I bought a compact water purifier from Eureka frobes one and half months back. The problem with the purifier is, if we strore the water in a vessel then some dirty thing gathers underneath the water. I have complaint about it. Some technician came but still the problem is there. The same thing happened for almost four/five times. Then I told them the is a crap machine you just change the machine. But thereafter they have not done anything. For last 10 days I have complaint many people like who sold it, customer care number, main head office. They always says your complain will be take care of in necxt one days but nothing has been done yet. Please let me know what need to be done.

=-Regards,

Sasanka
SAME PROBLEM IS FACING FROM EUREKA . SERVICE IS VERY POOR.EVEN AFTER COMPLAINT NO ONE IS ATTENDING. THERTE IS NO GUARANTEE OF THE MACHINE THAT IT IS ORIGINAL OR DUPLICATE ONE. BECAUSE THE UNITS ARE SELLING BY FRANCHISE LOCAL DEALER WHO DO NOT KNOW THE SYSTEM OPERATION AND MAINTENANCE.
Till date no action taken by EUREKA for rectification of RO system. I could not under stand why this delay in rectification of company product.

Eureka Forbes — Company agents not attending to complaints since last two months

The water purifier we purchased is not working properly. Despite AMC contract for which we have already paid one year am0unt, nobody is attending to our complaints.

eureka forbes designa — pathetic service

i had bought a forbes desinga from e zone, mani square, kolkata on 13 oct 08. but today being 21st of the month no one from the company has bothered to come and install the water purifier. my bill no ist40/2368
hiii

to whom so ever it may concern

i just want to ask where to complaint for the eureka service center employees. They are such an uneducated people dont knw how to talk to customers and dont even respond to them. moreover they make their own stories and say our person went at your place and you were not their and from past one month i'm listening the same thing.

please cut this crap and tellll me who is the final person to talk to.


you can contact me at
[protected]@yahoomail.com
resident of Janak Puri
The service of Aquaguard at Fuljhore area of Durgapur W.B. is not satisfactory. Though I have made contract for las tfour years with him but I am not satisfied. As other service stations are not willing to making contact due to area division among them I am in deep trouble.
I have purchase acquaguard (classic) in the month of october 2008 In this I will get two free services for every sixmonths but till now no service men not attended, kindly persue the matter and send your personnel

Aquaguard Designa Model — Servicing

March 19-2009, we had launched complaint for servicing till today no one had attended.
We are having AMC Contract for 2 yrs. (done on 20/10/08).

On 19/03/09 Req No. [protected], 6/04/09 we had launched complaint Req No. 60409435
& today 13/04/09 Req No. 81177730

Kindly send your person for servicing from last 6 months no servicing had done.
Hi


I woul advice all the people who are looking for a water purification system pls do not buy AQUAGUARD.

it is one of the worst services you would never experience in life.we have been tring to contact the servie center in hyderabad for weeks but no response.

all those who go through this complaints pls make sure that you educate everyone you know that no one should be purchasing the aqaguard as it is waste once purchased you should be suffering for years together.
dear sir,

I purchased one aqua guard"aviva" at Mysore and shifted to Bangalore . On 28-1-09, with one of the franchisees, i enterd into AMC FOR THREE YEARS PAYING MORE THAN 3000 RS.tHEY HAVE NOT COME FOR QUARTERLY SERVICE. uNFORTUNATELY, i HAVE MISPLACED AMC DOCUMENTS AND STILL SEARCHING FOR IT. i HAVE CONTACTYE D, SERVICE AND REGIONAL OFFICE AT BANAGALOR AND THEY PROMISED YEST AND TODAY TO SEND SOME TECHNICIANS .BUT TO NO AVAIL..nOW I WANT FULL DETAILS OF TERMS. i MAY BE CONSRAINED TO TAKE NECY ACTION IF RESPONSE OIS NOT FORTHCOMING
I also have the very same problem. I bought my aquaguard some two years back and in Jan 09 I took AMC for 2 years. I had to move houses and when I asked the service guy he said that the machine serial number is most imp and Aqua guard can trace the details any place in India.

After moving houses I have misplaced the AMC but I found my original sale bill with all details. I have been calling up the service center and requesting them to snd someone FROM PAST ONE WEEK. Even today morn I was told that someone would come in postivily today. No one has come in.

Eureka Forbes service is one of the most pathetic. I have not seen so much problems with any other equipment. This is the reason I do not want to buy ANY MORE EUREKA FORBES products.

My customer code is [protected]. But the service center says they do not understand the number at all whereas by bill says pls quote this number everywhere.

I would like to also take some action as I was told that with AMC they have SLAs to respond. Nothing of this sort has happened.

aqaguard classic pump model — not working more than aweek

we have registered complaint in39883333 already. promises made. but no one turns up
already in service contract.

prabhakar.
yes even its the same over here i own classic water purifier and have accepted for the service for years but now the dealer dont pick the phone or revert back. they always keeps on taking address and dont send their persons.
Today the service man that came to my home for the service has no experience about servicing regarding water purifier. It took 3 hrs but still he is trying to service it.
The service centre has refused to changed the carbon of water purifier and said that they will change it once in a year. I say that from last so many years i m in service contract of the company and each and every 6 m service company gives me replacement of carbon. I had paid for all these things so this time they refused...
23/06/2009 complaint no. 81463059 its 2nd complaint
not attend properly and timely
i bought my reviva machine on 07/06/2006 and after ten days problem day by day
reviva bought on 07/06/2009

eureka forbes designa — No service

We have done a service contract with the service centre of eureka forbes for 3 yrs.Inspite of this there is absolutely no service from the company.

Recently our purifier had a problem and it stopped functuning.Inspite of repeated complaints there was no one from there service centre to attend the problem.They kept on giving false promises, but no one did anything about it.

After many compliants he service person came but he couldnt fix the problem and he went back saying that the pcb was a problem.Since then he hasnt returned back.

For the last 1 month we cant use the water purifier and have to boil the water instead.Absolute pathetic service from a reputed company like Eureka Forbes.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    73%
    Complaints
    5801
    Pending
    535
    Resolved
    3886
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028