Eureka Forbes Complaints & Reviews

Aquaguard Gold Nova — free servicing for the 1st year of purchase

sir,
free service request have been made but the service personnel have not attended to the same even after 7 days. my complaint number is 52115610.

Eureka Forbes / Aquaguard Gold Nova — Defective goods & deficiency in service

I have purchased Aquaguard Gold NOVA in September, 2009. Within 15 days machine started giving troubles and completely stopped functioning in one month. Compaint lodged with helpline. After 2 days a technician comes and does something. On the same day machine again stopped working !!!! Requested for replacement. No response from company yet. Only false assurnaces given every time I give a call to helpline. Absolutely defective peice supplied by the company. The sales person who had sold the product also not responding, who used to give frequent calls before purchasing the machine.

Extremely disappointed with the product and services.

I too experianced same kind of service(?) from Aquaguard. I made about 30 calls requesting the guy who sold me the water purifier for my first free servicing of the product.

I will never sudget anybody to buy Aquaguard products.

Aquaguard Gold Nova — water discoloration after purification

We own a "aquaguard total gold nova". Since the beginning, the water that is purified and comes out of it has a yellowish discolouration. It is more evident when we store the water in a plastic bottle which also becomes stained yellow in due course of time. Having complained about that ,the eureka forbes personnel asked us to store the water in a metal container and not in a plastic container. whats there in a container when the water itself is discolored. we are in doubt that the colour is due to some particles present in the filter for purification, and worried that it may cause some health hazards in long run

Aquaguard RO Smart — BAD SERVICE COMPLAIN

Dear Sir,
we have purchase aqugured Ro Smart in month of April - 2009 in your Shyam Nagar kanpur office through your sales excecutive Mr.Umesh devedi.
we have receved four free service coopan with this machine but after six month no one is come to my office for service of this machine that result our machine was not working properly last 15 days. last week we complain your kanpur office no[protected] they give us complain no 131 dt.13/11/2009 and told wthin 24 houres our excecutive come you office to solve this problem but till today no one is come to my office to solve this problem and you kanpur office people do not give us proper response your Sales excecutive Mr.umesh devedi do not receved my phone call also.

Please look this matter and suggest me what will i do

From M/s Shivam Chemicals
Arpit Agarwal
Ph.[protected]
Mob.[protected]

Eureka Forbes / i-Nova — Very Poor Service

I had logged a complain with Eureka Forbes on 15 Oct 2010 , No[protected] reminded on 19th oct but no action taken by them. Now it is 27 Oct but still no action has been taken by the company to resolve the issue. Very poor Service by the company. One should really think before buying Eureka forbes Eqaguard.

General Manager
Ericsson.

Forbes Aqua Sure Storage Water Filter — Regarding the Filters

when i am cleaning the Water Purifier, one of the two filters in the Water Container, is fell down, turned into two pieces.

when i am trying to combine those both pieces, i am not able to combine them

I have purchased aquasure 18L on march 2008 in Tamilnadu.But till now that is not working properly.We have asked to the shopkeeper and they are saying this is old method, it means there is no air releasing system so it should be replaced.We don't understand exactly what should I do now. So please help me.
Contact no: [protected], [protected]

please let us know ehere the coil of aquasure will be avilable i have been waiting from 9 months

Dear sir/madam, i have a eureka forbes aqua sure water purifier, we are using this product from last 2 years, now i need the spare parts like its filters, where can i get that in mumbai.I have tried some show rooms but i could'nt get.Please send me the dealer locator which you recomond.please do the needful
Thank you,
Rajesh

Hi, I have been using aqua sure water purifier for more than a year now. I need to replace the filters but I am not able to locate the same in hyderabad. The shop from where I purchased advised me to go for a new one.
Please help me locate the dealer where I can find the parts.

you'll are cheats
you cheated us

It is not a complaint but I would like to know how can get the parts of the Aquasure Water Purifier which I am already using. I need a base rest plate to be attached to the aquasure to keep the container to collect the water from the nozal on the top.

Thanking you,

Yours faithfully,

K S Gondhalekar

Dear sir/madam, i have a eureka forbes aqua sure water purifier, we are using this product from last 1 year, now i need the spare parts like its filters, where can i get that in mumbai.I have tried some show rooms but i could'nt get.Please send me the dealer locator which you recomond.please do the needful.
Thank you
kanishk

Eureka Forbes Aquasure storage Water Purifier — not getting the new part to purchase for the damaged one of it

Dear Sir,
Regarding above mentioned subject,
It is my complaint that purchased waterpurifiers one part which is fitted before the last purifier part(The White one) had gone crack, I asked the local dealer for purchasing it but he said that we won't get it in single piece from Bangalore.
So now i am stuck and the Purifier is not working since one month.
Due to companies demand( they would send atleast 10 piece of the part to local dealer, and Local dealer is not interested in it.) Customer should not get in trouble
what should I do now?
Help me to get the part to relace,
Amos L. Shah
Bhopal M.P.

Dear sir/madam, i have a eureka forbes aqua sure water purifier, we are using this product from last 2 years, now i need the spare parts like its filters, where can i get that in thrissur kerala.Please send me the dealer locator which you recomond.please do the needful
Thank you,

can you give your service center address at Bhubaneswar, Orissa for Aquasure storage type (25 L) or the address of the shops where i can buy spare parts for it. I need it urgently. my email id is [protected]@cutm.ac.in. You can call me at [protected].

Leakage of Chamber of Aquaguard

We have complianed manytimes but not resolved yet. Our compliant Number 81079653. First compliant made on 11/4/2015.

faulty product

i purchased eureka forbes elegant ro water purifier system. the system got non functional within 02 weeks of purchase. I have been making calls to company representative since 02 weeks however the system has not been repaired till date.

aquaguard RO green purifier

AMC for the above has been made on January 2014 but till now no one turned to do the service as per their commitment made. Sujith [protected], [protected]

Delayed supply/not provided gift along with material

My order no SO16084, Booked on 29.05.16. material delivered on 1st june. but the gift ( watch ) not given, told by the represent from Eureka Forbes that period is over.

Eureka Forbes Aquaflow — Aquaflow Unit

My Aquaflow unit is not working.I purchased it around 8 months before.This time its under warrenty period.Its not working from last 3 months.I called to Customer care of this company 1000 times, every time they register complain but never sent any mechanics.Please solve this problem as soon as possible. I will be very thankful to you.

I have purchased one Eureka Water Purifier and recently I have shifted my house and I requested to re connect the system to my water connection. I have paid Rs.2, 850/- for AMC just 10 days ago.. The team who visited my house has collected Rs.365/- for reconnection and Rs.100/-for pipe in addition to the above AMC charges of Rs.2850/-. They have connected the system when water is not coming from ouotside and went off. When we tried to get water to be purified when muncipal water releases a single drop of water is not coming from the purifier. We have contacted many times to the concerned person Mr. Srinivasa Reddy and Mr. Sai, they are simply they will next day; Even after 10 days no person has turned to rectify the problem.

We are really felt very sorry for buying the AQUA FLOW from Eureka Forbers. They are cheating the customers and looting money by way of A.M.C. but no service. It is really shame to Eureka Forbes for keeping such type of customer service in Hyderabad. I was vexed with service and I am ready to file a complaint with consumer form at Hyderabad for cheating the customers like me.

My address: V. PRAKASH SASTRY, Plot 1974/8, Anjali Gardens, Puppalaguda, Near Manikonda, HYDERABAD - 500089. Mobile:[protected] ad [protected]

Eureka Forbes Aquaflow — No Response to AMC

Service request under AMC had been made on 29.08.2009 at service centre at phone no.[protected] and assured to comply by next day. But No responded till now.

Eureka Forbes - aqua flow model — Units under AMC - Not responded by the Service Centre, Trichy, Tamilnadu

I have 2 Eurekaforbes aquaflow model under AMC with the concerned service centre, Trichy, Tamilnadu (francies of Eurekaforbes). But not taken any response for our complaint from Oct 2011 to till date.

Respected Sir,


I would like to inform u that, my self Pawan Kumar from Amritsar. Sir, many of time I complained to Sh. Kulwinder Singh dealer of Aqua-pure ([protected] and [protected]) to provide a good service to us but they never take care of it. So, I have facing lot of problems for last few weeks, I and our family was providing water from the other houses, so I humbly request to you please provide a good and intelligent engineer for repairing our R. O. System which was installed in our house year 2007. But after one year Dealer of Aqua-pure has getting Rs.1500/- for servicing of the R. O. System, but they still not give good service. So I request to you please take an action on them.

Yours faithfully,

Pawan Kumar S/o Sh. Harbans Lal,
H. No. 4353, St. No. 3,
Near Surinder Singh Ka Depot,
Ranjitpura, Amritsar, Punjab – 143001
Ph. No.[protected]Resi)

I purchased the RO System of Aquaguard, which was well known due to it's service but my personnel experince with the company is very bad. There is no Service after sale. No any service personnel came for the service during one year. After one when my RO System is not working properly, i contacted to the Customercare Service, but even after more than one week no service engineer reached to attend the complaint. So kindly makethe arrengement to attend the problem at the earliest.
Me & my faimily suffering a lot.

I have classic model of water purifier since 2006. I am having a maintenance contract with one of the frenchisee of the Eureka Forbes office at Nagpur. During the routine maintenance service by the company service engineer, the base of the aquaguard was broken in June'09. I was told by the service engineer that the piece of the reuired part, which was broken by him is not available in the company at present & it will be made available in a weeks time. But many weeks have passed, nobody from Eureka Forbes or their service provider come to attend the complaint. I talked to the service head of the Eureka Forbes at Nagpur, Shri Amit Vishwas. He says that I will get solution of your problem within this week positively but nothing has been done so far. Already three weeks have passed but my complaint is still un attended. I do not know what is going to be the fate of this company when service head of a company, which has many service oriented products in the market, is unable to provide a small quantum of service to its consumer.They should provide quick & better service to their customers to survive in this competitive world, where every day a new competitor rises in a nail biting competition. I hope they will come to their good senses & start taking care of their esteemed coustomers.

TO

THE CUSTOMER CARE OFFICER

EUREKA FORBES


CUSTOMER CODE : [protected]

CUSTOMER NAME : ARPITA ROY

PRODUCT : AQUAGUARD

MODEL : I-NOVA

AMC PERIOD : 25/01/2013 TO 24/01/2016

COMPLAIN LODGED : 15/04/2014 08:15HRS.

DOCKET NO. : 75901639

SPECIAL REMARKS : NO SURVICE PERSONNEL HAS ATTENDED
TILL 15/04/2014 UPTO 18:15 HRS. [10 HOURS EXPENDED WITHOUT DRINKING WATER FROM
MY PAID SOURCE]

Sir,
I would also like to register my complaint. I purchased a reviva aqua guard water filter for Rs 10, 000/- on monthly instalment basis in he month of January. Ever since it has been installed my machine frequently gets into the same problem. Its almost thrice I had given a complaint ( within these few months ) and the service people after many calls attend to the fault. I will be releived only for few days and the same problem erupts. Your service people are not able to give me a permanent solution to this problem. Right from the beginning I am of the view that a faulty piece has been installed. Now they are questioning on the guarantee/ warranty period. I feel that you people wanted to extend this fault beyond the quaranntine period so that I will be charged for some major defect in the machine.
Fault is : 1. Water is getting hotter and hotter and the machine itself gets hot forcing us to switch off permanently the machine. 2. Water after going through the entire purifying process does not loose its salty nature.
WILL ANY ONE TAKE THIS MATTER SERIOUSLY AND GIVE ME A PERMANENT SOLUTION?
I ASSURE YOU THAT I WILL NEVER AGAIN GET INTO THE IDEA OF PURCHASING ANY OF YOUR PRODUCT.
Note: I am still paying the EMI's. Will I get a remedy? or will I be forced to loose my money?

We have two eureka forbes vaccum cleaning m/c in idle condition, kindly send your person to service them immediately to the below address.

KH.Shoes Pvt Ltd,
Ranipet bye pass road,
Ranipet - 632 401.
phone[protected] Lines)

Contact Person-P.MD.AMEEN.

We have purchased a water softner machine from eureka forbes form their dealer in chiplun(Ratnagiri) M/s.Jotirling Enterprises but their executive installed a different local company machine to our home insted of eureka forbes also we have original invoice of eureka forbes with invoice no on it but that machine is duplicate.So how we can proceed further?we are in process to launch a complaint agianst eureka forbes in consumer court and case-420 in local police station.

i have ordered aquagard & local agent fixed it. after that that gus hasent come for payment. helpline people tell that their reprentative will come to take care of my unit. my unit has never given me pure water. quality of water is same that goes in . agent has not given me bill. help line agent speaks in very sweet word but not helped atall. they just forward my complaint. helpline agent are helpless and useless i am seriously thinking to go toconsumer court

Eureka Forbes Pvt Ltd — Purchase Bill Not received and also No service given for the same

Not received Purchase Bill
We had Purchase Eureka Forbes Water Purifier Machine Model No: AG COMPACT (WATER FILTER CUM PURIFIER) on 13.07.2009 wide bill no:[protected] through order no:[protected] from their Chembur Branch for my office. Where we purchased the machine only after the inspection done by their Engineer suggesting us which was suitable for our office. After they delivered the machine, machine was not able to pull the water from the water tank. And after lot of follow up with their executive nearly after 4 week it was told that we need to change the machine to Booster Model and would have to pay additional charges for the product.Due to so much of problem faced by us, the company executive gave us one additional benefit as to compensate our loss of time and energy. That benefit was that told us to give us the service free for three years. One year Officially given by the company with additional Two more years free services.
So We changed our machine and we made the Additional payment. After that no body turned up for Servicing of machine. After 11 months we placed a complain in Eureka Helpline no for getting no service and also they told us to place a complain for receiving no Bill for the same. On 14.06.2010 we placed two complain no: 83046662 for Received No service after sale and Complain No: 83046718 For not receiving the Bill.
For service part very next day person had come for servicing of machine and for that he asked me a Bill. Till i will not produce the Bill he can not service the machine Free. Luckily i had the first bill copy of AG COMPACT on that basis i could made get the first service after 11 months of purchase of machine and there after i have been following up with the call center with Mr. Samar who is main executive but till date i have not got any results and only telling us by tomorrow my complain will be resolved. I don't know when that tomorrow will come. My main thing is that i have not got the bill for the New Product and The Promise for giving me three Years Service free is also no where . Just to keep the sales executive good image in front of the clients they promises and then Clients only has to suffer for their promises.Please Help me to fight with such company making Falsy Promises and disturb the clients later on

Aqua Guard — SERVICE GAP SINCE LAST 2 YEARS

Dear sir,
I would like to let you know that product is gud but service is not up to mark??
As i have ask for service many time but no one is abel to provide gud service even i will just appricate if you would call and ask what is the problem?/ No one call us for single time as i am a Gud friend of Aslam Karmali he knows me very well but how i should tell him for small complaint>>

I think we should solve the problem at an very urgest basis. as we all know that water is the most imp.. thing in every one life now we will just ask you guys to give proper attention & ask sales team that have you received any complaint form market...

Thankin You.

Vishal Ghai.
[protected].
[protected].

This model has lot of problems, anyone reading this please dont buy this model. The company didnt respond after numerous complaints made by us. They are trying to get past the warranty period. We were cheated, this model works fine for one or two months after which it has a lot of problems like leaking, the tank has many gaps through which dirt enter and the water is not safe to drink etc.
Worst product !

Even I feel the same. We bought AquaGuard RObot, Even since we purchased this model, we faced a lot of problems. Some are listed below.
* Leaking
* The tank where filtered water gets stored is not sealed properly, water ain't safe to drink.
* Filtered water quality degrades with time, even after cleaning the tank and performing all maintainence procedures.
* Poor service, Making the service personnel to reach you is a great thing, Even the personnel who came for the service couldn't fix the problem.
* Numerous calls to customer care, no response, they say that they(Service Personnel) will at your door step in 10 minutes, No one turns up, they repeat this everytime my mom calls the customer care.
* Too costly!
* Fraudulent canvasing, the person who came to sell this boasted too much about this model, but it was just a huge bunch of lies thrown at us.
* They don't respond and they are trying to get past the warranty period so they can slap us with huge bill forcing us to pay for the repairs to be done.

We were cheated. Please don't buy this model, its a total failure, they shouldn't have released this model in the first place without extensive testing. Worst product from Eureka Forbes. This product and customer care experience brought down the reputation which I had for EurekaForbes.

We were sold a water purifier from Aquaguard Robot model - the sales person promised that the membrane life would be atleast for an year but within 8 months the membrane bocome inactive that is suggested by service person..Now, it has been advised for memrane replacemnt not at the free of cost.Since, the product is still on warranty period. Its really unfair that such a model has been recommended with all false promises.Hence, I request you to kindly make an arrangement for the replacement of membrane at the free of cost.Request you to help in resolving this issue. Awaiting your advice.

YAAR MIN AGENCY KA NO DO HUM TO APP KI PRODUCT (WATER FILTER LA KER PHANS GAY HIN MY MAIL ADDRES YA Ha [protected]@yahoo.com

wanna know the priseof purifires

Dear sir,
1. we purchased a Aquaguard total-Gold Nova on dated 11/5/2009.
2. Cheque issued for Rs 9590/- addressed to Eureka forbes.cheque number -594038 ( bank of Baroda )
3. One of your personal Named Mr. M.S Shaikh had come with a mechanic and installed it.
4. The name of the Mechanic was Prakash and the Mobile no [protected].
5. We were told that they will send the receipt after the cheque is realised.
6. till date we have not received the receipt.
7 .several times we contacted Mr. Shaikh, But he has not sent the receipt

8. we complained at your office, in the land line 39883333 to Shradha.- the complain number[protected], and the personal code number[protected], and the permanent code number-[protected]
9. till date we have not received the original bill.Requested to look in the matter at the earliest and send us the bill,
10. I never expected this kind of treatment from a well known organisation

Pl reply immediatly regarding the above

Patrick

I purchased a RO in may 2008 and it is not working since last 5 days.The salesmen which have come to my house had shown the so called the best and the costliest product offered by the Euraka Forbes the Aquaguard Total SENSA 3G at the cost of Rs. 19000 along with so many promises. But since then it has malfunctioned twice and this time insite of the promise by the salemen that by sunday (26/10/08) or latest by monday (27/10/08) he will send the engineer to rectify the water purifer problem. But no body turned up and we are forced to buy drinking water from the market for the drinking purpose.

I have tried to called up the customer care center and he recognised my name as well as my home address but said you have not registered your complained with us. When asking from where he has got my name and home address he talked to me such a rude manner instead of helping me out or taking my complaint. Now even the salemen in not replying to my calls send even SMS but failed to got any call or reply which shows their calious attitude.

These are the people who make your life so difficult while selling their product.they dont see any time, whether its late at night or early morning to sell their product but dont care when any problem comes.The sales person Ravi Kumar gave his cell number but despite repeated calls, he does not have time to pick his phone.

Look at the attitude of so called Prodfessional company

My address is DA/92A, DDA Flats, Hari Nagar, Near Clock Tower, New Delhi - 110064.

Balwant Singh Atwal
[protected]