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[Resolved]  Eureka Forbes / Aquaguard — Service Issue

The company has outsourced it's services to third party and is least bothered about after sales. Firstly, the service agency never turns up without reminders. Secondly, they are extremely ill trained and have no professional knowledge. Third, and most important, THERE IS NO REPRESENTATIVE AVAILABLE FROM THE COMPANY TO HEAR CONSUMER COMPLAINTS. We are forced to dial the same call centre number for any thing in the world however of no use.
Pathetic way of managing consumers.
No sure if they scan through such sites also or not. Not sure if someone will hear us voice. I am disappointed.....

Captain Vikram Srivastava
[protected]
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  11 CommentsShareTweet

Comments

Eureka Forbes — SERVICE ISSUE

Hi,

We had taken aqua gaurd yr back.From last 2 months its not working and we raised complaint in the jalandhar office on 15/09/09 with complaint no:7.

After repeated requests and visits no one bothered to visit our place for repair.we have requested many times to the office incharges.Mr.Raman for the same but the problem is never resolved till now.

Euraka forbes is the brand company and we don`t expect this kind of attitute of employees and unsatisfactory service of the company.

I hope my problem will get resolved on prioriy.




Regards:

Balraj singh
H.no: 10-R
Block A
Model house
Jalandhar.
[protected]
i totally agree with u
4 service i wish my problem solve contact asap no.= [protected]
come 4 service otherwise i have 2 complain in court. contact =[protected]
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Eureka Forbes - Aquaguard — Servicing Issue

We have been using Acquaguard Nova since 10 years & have been renewing the AMC with Eureka Forbes through one of their dealer by the name Sunil, contact no - [protected] / 28070548 located at Orlem, Malad (W)
Our present contract no. with them is[protected], amount paid Rs.2650/-renewed on 03/02/10 till 02/03/2013.
My acquaguard is not working since 2/3 days, have registered complaint with Sunil & have been following up with him continuously via calls & SMS, but till date he has not sent a technician for repairing the same.
The service is Ridiculous & Pathetic!! Even the technicians he has dont have proper knowledge / training for fixing the product.
Request you to please look into the matter and take proper action on the dealer so that he does not take customers like us for granted.
This is True, the after Sales service of Eureka Forbes is WORST!!
i absolutely agree with him..my water purifier is not fixed for months. in spite of calling up the costumer care center a hundred times, they are just not bothered. i think we must take an action against this as costumers of the product.
Hi I am writing this with some distress and disappointment with Aquaguard. I have an Aquaguard which suddenly stopped working. I have called the helpline number which I managed to get through with difficulty. I was told the faulty purifier would be attended to soon, but no response from the service team. I have so far spoken to them on three occassions, got two reference numbers, a local Chennai mobile contact number for the service centre that nobody answers. I have contacted the Chennai "Head Office" but they say I have to contact the service person and give me the same mobile number that goes unanswered! This is a disgrace on the part of Eureka Forbes which boasts of service in its sales talk. If someone in this company has an ounce of decency, please reply and give me a contact of some responsible person to resolve this issue. Dr Raghu Varadarajan,[protected]
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I HAVE AQUAGAURD AND NEEDS IT TO BE SERVICED AT NASHIK (MAHARASHTRA)
i have made several complaints to get service from eureka forbes service center in Bangalore.(yukta servicees-tel no
[protected] my complain No is 68041920.Even after a month their reply is we will change the parts after getting it from
the company.Will some officer in eureka forbes look in to it and help me out?

Leakage and Sound Problem in Aquaguard

I have taken Aquaguard RO+UV 2 months ago. When i taken this it creates many problem. Please check it and solved the problem otherwise gave me all amount. Thanks, Sukesh Kumar [protected]

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    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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