[Resolved]  Eureka - Forbes / Aquaguard Water Filter — wrong charging of AMC

eureka forbes-aquaguard-NOVA — wrong AMC - money not refunded

wrong charging of AMC
I had aquaguard_NOVA water filter under AMC of Eureka Forbes Ltd.The contract period was 24.07.2004-23.07.2006. On 20.11.2005 I was again approached by the company for AMC and was mislead into another AMC for two years running from 09.12.05 to 07.12.07. I realised the mistake only when on 04.10.06 I purchased R.O. water filter from the same company. Further I noticed that the second AMC was bearing different serial No.and different model.On explaining this to sales executive, he assured me to get me the refund of AMC amount of Rs.1750.00 charged wrongly. I asked him to adjust the amount in cost of the new filter to which he replied that this issue has to be dealt seperately. Afterwards I was told by the same executive that company has refused to refund the amount, rather it can be adjusted towards AMC of the new machine, when due. I approached the company again after expiry of the warranty of new filter but they refused to adjust the amount .So far I have written to the company's office at Nirala nagar, Lucknow on 29.09.2006; main office in Lucknow on 26.06.2007 and to Their head office at Bangalore on 03.12.2007 without any response from them. I and my husband are working people and do not find time to approach CONSUMER FORUM. Now that we have subscribed to net and we have found your site, we are approaching you for justice. It is not matter of money but the "we care a damn ' approach of the multinationals. They need to be desciplined.
Thanks and regards, Sushma Misra Uniyal, 404-Sun Apartments, Sector-2, Vikas nagar, Lucknow(U.P)

I have been calling Eurecka Forbes Aquaguard cunstomer service the last several weeks, asking them to come test my water source in Jangpura Delhi, but no one has come. I call, they say they will send someone, I wait hour after hour, but no one comes. It could be they are coming when I step out of my house a short time but still even then they dont call to confirm they are coming. This makes it very difflicult to have someone test my water supply. It has been making me sick, so I REALLY need someone to come test it to see if I need a new machine.

PLEASE RESPOND TO THIS COMPLAINT OR CALL ME AT [protected], Thank you, Ms Rhonda

KIndly let us know the charges for changing the aquaguard candle.Also your yearly service charge...Our address is 5/98, Vipul Khand Gomtinagar, near CMS Gomtinagar..We had called for candle change and the person was charging more than the rate according to us as in Aliganj my mother has the membership six monthly sevice for which it is charged around 750 rs.So kindly tell us the correct charge for that and send a proper reliable person for the work.

Im very fed up from the services of eureka forbes as they pay no attention at all towards the problems of the consumers, we have to call the so many times to get our product repaired but they always give fake responce that it will b doday every time i think thse type of companices should be banned as there is no difference berween them n govt organisations...