[Resolved]  Eureka Forbes / Aquaguard Water Purifier — Awful service

Eureka Forbes, Aquaguard Water Purifier — Water Purifier not working, under AMC

Water Purifier Power button was not working, cmplaint lodged - 24-2-'10-no 57228079. Came and attended complaint. within a week power button was not working again. complaint lodged. came and attended to complaint on 10th March '10. on 12th March 2010, when the equipment was operated, it was found now that water is not dispensing from the unit. Complaint lodged on[protected] and complaint number given was 57372558. No one turnned up. when called again on[protected], new complaint was given as 57410090. As a frustrated customer, we took up the Service Centre Manager Mr. Suresh's mobile number [protected] and explained the matter. we get nothing but assurances from that time onwords. on 17th March 2010, he gave the mobile number of technician Mr. Suresh [protected] and informed that he will attend to the complaint. when contacted him, he replied that he is not aware and he was not informed by any one to attend the complaint. After purchasing unit and sincerely doing AMC every year, we are being tossed up by service centres responsible staff not only to suffer in getting pure water but also being cheated in the name AMC's. my customer number is [protected]. Pl do the needful

Shame on the part of much talked about consumer friendly company like Eurekha Forbes Ltd to have such irresponsible staff in their team. time to wake up and wipe the shame.

Dear Sir/Madam

I had sent a request on 24th march, 10 Also...

I bought a RO on 17th june, 09. My customer Id is [protected]. Few months before i got transferred to Amritsar. My current address is 2057, ranjit avenue- B, amritsar, Punjab. Please update the same in your records.

Two days before, a serviceman from eurekaforbes came & checked the machine. He told me that it will cost me Rs. 2350 to get it repaired. This machine is under warranty period.

So, you are requested to get it done at free of cost...

Kindly do the needful at the earliest because we are finding very difficult without water... I believe u can undersatand

Regards,
Parvesh ( [protected])

My Aqua guard Water Purifier is under AMC. The Unit is not working properly since 26.06.10.My Complain registered on 27.06.10. The person who came for service had no spares / knowledge and left with untrue promise to come again next day. Since the repairs are not carried out, I complained again & again.But my complain is not attending by your service center.