Eureka Forbes Complaints & Reviews

Dear Sir,

My name is Rahul Nimbalkar, working with Maharashtra Pollution Control Board, living at Pune. I have purchased Infinity named water purifier on 26/06/2010. My customer ID is [protected].

On the very second day after installation of the machine, it was found that machine is leak. I have immediately conacted Mr. Mahendra Choudhary, Sales executive ([protected]) and Mr. Bodle ([protected]). they both send the technician and assured me that, there is a very little problem and it will not be happened in future.I trusted these guys, but on today (17/11/2010), same leakage problem was found in machine.

I have contacted Mr. Choudhary, he had not replied to my calls. I have contaced Mr. Bodle. Now Mr. Bodle is agree that there is problem in my machine.

I request you to look into the matter and arrange to issue me new machine.
Mr. Choudhary and Mr. Bodle had replied very arrogantly.


Thanking you,

With best regards,

Rahul Nimbalkar.

I am holding a Compact Auaguard Water Fliter for which I have a contract with them . My Contract No is [protected]

I have been registering Complaint on Euro helpline no 39883333 again and again My last complaint No was[protected] which they came did something temporary again I had to call on the same this went on for almost 2 Months now again its spoilt I have registered a new complaint on 10 Nov my new complaint no 60085593 every day i have been told some one will be there but no one turns out. To top it all they keep giving me different no and they expect me to call and get the co ordination done

My Name is Velinda Lobo and Contact no [protected]

would be greatful if you timely help is acquired

I have purchased a product from AQUA GUARD. The product is WATER PURIFIER (RO).

From the date of purchase the product is not working.

Then i contacted the executive who convinced me to get this product .

That executive is not showing any sort of interest to rectify the problem.

The executive trying to threaten us by saying "Iam from your area i know all the people and i won't replace or rectify the product you face the problem."

As a family committed person people like us facing a problem daily because of irresponsible executives like Mr.DASARADHAN.-[protected].

Even this kind of raising a complaint won't work also, god has to decide finally.

T.MUTHUSELVAN

[protected]

1 I have an aquagd brand Nova since 2002 and have been entering into an AMC ever since I bought the same.
2. I am now currently posted in Shillong and had renewed my AMC on 06 Feb 2010 vide receipt no. 17382618 and on that day the candle and the carbon block were replaced by the company rep.
3. I had lodged a complaint on 18 Oct 2010 on Mobile no.[protected] and requested Mr Prem to send somebody to attend to the complaint on 23 Oct 2010 at 1500 Hrs as I have a five day working office and would be available at home to get the complaint rectified. On 23 Oct 2010 I waited for someone to come or give a call but receiving no call or any rep I left for the market at 1530 Hrs. I get a call at 1545 Hrs from the co. rep who had reached my residence to attend to the complaint. I told him that I would reach back home at about 1730 Hrs and he should come that time as I had waited for him till 1530 Hrs.
4. Accordingly I was back home but the rep did not come and returned only on 25 Oct 2010 when my wife was to leave for some committment. The rep said that he would not keep coming to attend the complaint and that she should get the same rectified. Due to lack of time she did not get the complaint attended to and told him to come on 30 Oct 2010 at 1500 Hrs.
5. I spoke to Mr Prem again on 25 Oct 2010 and requested him to send the rep on 30 Oct 2010 but no one came to attend to the complaint.
6. I also draw your attention to the reverse of the AMC receipt wherein it is mentioned in para 1 that two periodical visits per year during the contract will be undertaken where the purifier will be thoroughly checked, cleaned, serviced and adjusted.
7. There has never been an occasion when the rep of the Co. has ever come for the tasks as given in the AMC for a check on his own but it has been a call from our side that the visit has been made. This is contrary to the laid down services in the contract for which the payment has been made by US the customers. If this is the way the Well known companies offer their services I am afraid the other options will be preferred by the customers and the market reputation and business will be at stake, as I am sure not only me but most of the customers will have the same experience of no visits by the Co. reps.
8. I thus request you to look into this very important aspect and advice the Co. to honour the complaints of the customers and also act as per the terms & conditions of the AMC and educate their personnel to pay more heed to the requirement of the customers. A reminder was again given to the Co rep Mr Prem for 06/11/10 & 13/11/10 but My complaint was not attended to .
9. May I request you to please do something as this is not the correct policy adopted by the Firm.

My address. Lt Col V K Kalra
86/4 Pine Walk Officers Colony
Near Lady Keane College
Shillong 793001

Mob no. [protected]

Thanking you . Regards.

Lt Col V K Kalra

I had made a complaint of broken tab of Aquaguard RO on 28th Oct'2010. 29th Oct'2010 a person from service centre came and did some temporary arrangements. since then the water is leaking from RO from 02 places. I had made a complaint to service centre and website, but no responce has come till now. The person from service centre is telling that we don't have the tabs of that model in stock, you may please send a complaint in our web site regarding this. For needful please.

I would to inform you that I have bought accua guard from eureka fobes, 9 month back, and they had promise me that we only have to do the service after 2 year but incase any kind of issue arises within warrenty they will do the free sevice, and also as per the policy 2 service is free in one year, now there is requirement for service inspite registering 4 times within one month no bother to attend the complain, such kind of unprofessional attitude never been thought by such a reputed and trusted firm, customer satisfaction is the key idea of getting good business if the customer will not be satisfied then what is the point of showing such dreams, I really feeling cheated by Eureka fobes.

sajid

I have Purchased a new Aquasure Nano RO from Aquaguard only last month. Within one month, it faced problems and I had to register complaints 4 times. First, the tap used to leak, teh the storage tank started
leaking. Now, the unit has stopped working altogether and it is dead. Such a bogus product, it does not even work well at a stretch for a week. Worthless.

To top it up, the Aquaguard service people are lousy, does not turn up for service for days together and when we remind, they turn arrogant or does not respond at all.

So, product as well as service of Aquaguard are third-grade. I will wiat for one more day and tehn, dump the machine and install new one. I have already wasted lot of time and resourc es for pursuing them to rectify the problems. No more!! Let my investment in machine go to drain.

I wonder whether this is the same avowed Company in Water Purifier business or they have turned up too big and too arrogant to neglect their customers. Actually I fell for Aquaguard over other purifiers only because of its brand and market standing. No more.

Shirish.

Possible i do'nt have count of the compliants i make to eureka forbes to set right the problem in the aquaguard water purifire. ( My compliants are countless).Worst company who does even bother about customer care & third rated road side scoundrels to attend repair & services. Technicians does not have skills.every week , my aquaguard fails ( It's under warranty care). & till today not a single soul could fix the problem.

PEOPLE WHO READ THIS MESSAGE, PLEASE DO'NT BUY EUREKA FORBES PRODUCT . MY EARNEST REQUEST. LET OTHERS TOO SUFFER LIKE ME> . I AM MAKING A HUMANITARIAN REQUEST.

i have purchased a r o purifier from eureka forbes it is aquqguard r o,i purchased it from eurekaforbes jhansi u.p. , jab se ise liya tab se yah pareshani de raha hai , jhansi service centre ka behaviour bilkul achcha nahi hai,under warranty hone k baad bhi jhansi eureka forbes aquaguard ne repair cost le li.aaj bhi purifier theek tarah se kam nahi kar raha hai . maine company ko bhi ek letter likha tha,company ne jhansi service centre ko under warranty main take money back k liye bhi kaha, but jhansi service centre ka behaviour bilkul neutral hai , na ye paise de rahe hain na hi aquaguard ki warranty mani ja rahi hai. meri complain hai ki underwarranty main liye paise vapas diye jayen tatha aquaguard ko proper repair kiya jaye.

DEAR SIR

I HAD PURCHASE A AQUAGUARD TOTAL RO 2 YEARS BEFORE, BUT NOW IT IS NOT IN A WORKING CONDITIONS. I HAD COMPLAINT THIS IN KOLLAM OFFICE ON MAY,2010 SO MANY TIMES AND THEY WERE VISITED OUR PLACE ON JUNE,2010 AND CHANGED THE FILTER. AFTER SERVICING THEY WERE TOLD THE VALVE IS COMPLAINT AND THEY WILL COME AGAIN WITH NEW VALVE, BUT TILL DATE NOBODY HAS COME FROM KOLLAM OFFICE EVEN AFTER VARIOUS REMINDERS.

SO I REQUEST YOU TO KINDLY DO THE NEEDFUL.

REKHA SANTHOSH
SRUTHI LAYAM
CHITTASSERRY,KAMUKUMCHERRY
AVANEESWARAM.P.O, VIA-KUNNICODE
DISTT.KOLLAM
KERALA
MOBILE:[protected], [protected]

In 2009, I had taken AQUA SURE ( AQUA GUARD ) Eureka Forbes Water purifier. It was working fine continuously for one year. After completion of one year, one technician of company (as per informed by him) came for changing of "candle"; and then after problem started. That person was not so efficient and he made short-circuit of water purifier. After continuous soft and aggressive complain to his manager Mr. Mahesh ([protected]); technician had taken to repair at their service-centre. After around one month; they returned and installed at my home but then also; water was leaking from the pipe. And again few days after it became faulty and stopped to purify water. Since then we are using supplied mineral water jar by some other company; even after having water purifier and paying extra Rs. 60.00 per week.

Please do take necessary action ASAP to make repair my AQUA SURE ( AQUA GUARD ) Eureka Forbes water purifier and also do take necessary action against such irresponsible persons who are not being able to provide better and satisfactory service even after multiple reminder.

Regards
Kumar Arunabh Bharti
[protected]

Dear Sir/Madam,

I had enquired for Eureka Forbes Vaccum Cleaner, Model - XFORCE. The Eureka Forbes executive Dinesh Upadhyay had come to my place on 4th November 2010. He had promised me to deliver the product on 5th November 2010. For that purpose he asked me to give a cheque of Rs.7790/- on the name of Eureka Forbes.
He did not deliver the product on friday. So I had called him up for the same on which he said that he will deliver the product by saturday 6th November 2010. He did not deliver the product on 6th November as well.I had cancelled the order on that day itself but still I haven't received the cheque which I had given.
So I request you to take some action against the dealer of Eureka Forbes for the treatment which I had received.

The Address of the dealer is - EUREKA FORBES LTD, SHRI ANAND ASHRAM,2nd FLOOR,PLOT NO.497,16th ROAD,KHAR(W), MUMBAI - 400052.

I had requested for a EUREKA FORBES AQUAGUARD SENSA water purifier. The sales person (Balavant from Kanakapura Road Branch) visited my place and promised to deliver SENSA on Sun 7th Nov. He also promised to call us at 10 am and deliver the product beofre 3pm.
However there was no call either from Balavant or his boss Vijay. After calling Balavant several times he picked up my call and said he is not aware of the status (highly irresponsible).
After continued calling to Vijay, a security guard responded and said Vijay is in meeting. I had to send SMS to request for cancellation.
Only after the cancellation requests, Manjula from customer care called to inform me that there is no stock and I wont get the product on 7th Nov.

This looks like our classic Indian "Chalta Hai" mentality.

I bought a new Aquaguard Infinity model, since 29th Oct I have complained that it is not working but so far no action has been taken on it. Today I spoke to the Manager Mr Yogesh Vichare, he assured me that it will be done by evening time. at 7pm, I checked again but does seem it they will repair or replace it.
Every time I registered complain on their helpline, they did not give a suitable response.
My complain number is[protected].

my Eureka Forbes customer ID is [protected] and complaint number is 83791072, this complaint is not attended formore than 15 days, this is ridiculous, a company that brags about customer service as its major USP is not responding, I have made at leats 10 calls and every call was promised next day before 12 pm installation of the machine. but nobody turns up. I am extremely agrieved, the reason for this complaint was shifting city from hyderabad to bangalore, the aquaguard machine I own is SENSA model which is highest end model and they forcefully sold it it by convincing its superiority over Kent's RO model which is very popular.

I want to reach out to the news channels and contact the top management of Eureka Forbes, none of the customer service agent has been able to provide me their contacts.

I will be highly greatfull if somebody can help in getting the contacts, being terribly busy and recent relocating to other city I am unable to take any action for the want of time, I was extremely annoyed to come back home tonight 7 Nov 2010, to again see nobody responded to repeated compalints and the SENSA Aquaguard is lying idle at my kitchen, and water bottles purchased everyday.

I have an acquaguard undre AMC with the Eureka Forbes office at Hyderabad and the same has not been functioning since 03.11.2010. While taking the AMC money we were told by the salesman that we can directly call at his mobile no. However, there is a small loose connection we were told which has not been resolved for the last one and a half years. Till date no one has come to repair the same. Neither has any complaint been lodged, when contacting the salesman we were told that he is in a village now and the office is closed. For the last 4 days, there is no drinking water . Finally when we called at the Bangalore office no. someone by the name of Renuka picked up to say that the server is down. She promised that the complaint will be resolved today and she will arrange a call back from the GM. We called up again at 12.30 to know that there is no one by the name of Renuka, needless to say that the compliant has not been registered. So we gave the address again to someone by the name of Afreen.... Pathetic service I must say!!!!!!

I purchased an AquaGuard water purifier (Classic) in the month of Nov. 2009 from an authenticated dealer in Ahmednagar district. The Carban of the AquaGuard water purifier (Classic) was to be replaced and other requisite servicing of the purifier has to be done but inspite of so many reminders it has not been done so far.

Jagdish K Agrawal
2nd Floor, Balaji Niketan-2,
Near Seva Niketan Convent School,
Off Ram Mandir Road,
Kopargaon-423601
Dist-Ahmednagar
Maharashtra
Phone-[protected] / [protected]

My Aqua guard Water Purifier is under AMC. The Unit is not working since 26.10.10. Registered a complaint on 27.10.10-Ref No [protected]. The person who came for servicing had no spares / knowledge and left promising to come again next day. Since the repairs are not carried out, I complained again on 29.10.10 (Ref: No [protected]).

Regret the unit is not yet serviced despite my contacting your M/s Radhika, Venkat & Ashraf on various dates. Every time only sweet lip-service is given by the staff. No effective action is taken for servicing the unit.

May I request the company to sincerely take action to honour their commitment ?

From,
Ram Mohata
949/2, 13th Main Road,
Anna Nagar West,
Chennai – 600 040
Tamil Nadu
+[protected]

Eureka Forbes Customer Reference number: [protected]

I am an irate customer and all thanks to Eureka Forbes, Aqua guard division from Anna Nagar, Chennai, Tamil Nadu, India.
The surprising fact is that they are in service industry but none from the company knows what service is all about.
I exchanged my old Aqua Guard NOVA model for the new INFINITY model.

Within a week’s time I encountered a problem with the machine.
After logging a complaint (No: [protected]) on 6th October, 2010, they came to my place on 11th October against their agreed SLA of 48 hours.
Engineer who visited my place informed about the issue and said that he would take the machine to the service centre and will return by 12th October.
As expected, there was no update from them till I called them on 13th October.
Mr. Peter, Sr. Service representative confirmed that machine will be delivered by 18th October.
I did not receive machine even on 19th then I approached his manager Mr. Sarvanan.
Mr. Sarvanan confirmed to replace the defected machine with a new machine by 25th October and provided my defected machine for a weeks’ time.
I did not receive any update till 27th October.
When I contacted Mr. Sarvanan, only then he confirms that they will not be able to provide the new machine.

I then decided to take this issue further with your help and till now I have not contacted them and as expected again, they did not bother to get back.

Following are the contact details with whom I got in touch,
SALES - Mr. Arjun - [protected]
SERVICE - Mr. Peter - [protected]
SERVICE MANAGER - Mr. Sarvanan- [protected]
Mr. Hemanth – [protected]

Looking forward to get support from you to resolve my issue and teach Eureka Forbes what customer service is?

Thanks and Regards,
Ram Mohata.

I have purchased the Euroclean Wet & Dry model Vacuum Cleaner on 27-Sep-2010 and paid the full amount of Rs.9,990/-

But, till today, today's date is 30-Oct-2010 no one have provided the bill. I have called them many time. But they told, we will send you tomorrow. This was happened in Sep 2010.

Many times, I have seen the representative on the way, who have sold the "Euroclean Wet & Dry model Vacuum Cleaner on 27-Sep-2010" and asked for the bill. He told that, Sir I will bring it today or by tomorrow.

But noting happened till today...

The worst company or dealer, I have ever met or made a purchase with them.