Eureka Forbes / Aquasure — No technician visit | |||
Dear Sir I am very distressed by the extremely bad customer response by Eureka Forbes Ltd. I have a an AquaSure Unit installed which needed servicing and a new pump.. I called up and requested for a technician visit. The technician came but had no idea why he was here... He did not have any tools to fix the issue but he asked me to sign up for service contract for 3 years, he promised to come next day and fix the issue. After 5 days and 5 phone calls now there is no visit from the technician. The customer care center people always assure me the technician will come but it never happens. They gave me the name of their service leader - Mr. G Jayant but his phone continues gives an extended busy tone. I am at my wits end to get a technician to fix my problem. I always imagined that Eureka Forbes to be a good customer-centric company but obviously they do not care about their customers! Regards Asif Hussain Was this information helpful? | |||
 3 Comments | |||
Comments
Dear Mr. Asif,
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem. Please let us know if you have any concerns.
Regards,
Eureka Forbes Team
Sorry for such a delayed response.
the technician did visit us and helped us fix the issue. thanks.
the technician did visit us and helped us fix the issue. thanks.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in.
Regards,
Eureka Forbes Team