[Resolved] Eureka Forbes / Aquasure Pearl Uv — No service by Eureka Forbes ! | |||
I purchased my aquasure Pearl UV in January 2012, and had placed a request for installation in March. I had to make no less than 11 calls to customer care to get my Aquasure Pearl UV installed. Finally, after 2 weeks, the aquasure technician turned up and found that the aquasure had a faulty circuit and hence was unusable. Now Its been another 3 weeks since my aquasure has been completely unusable, and I have made another 5 calls to the customer service number [protected]. Every time I call I get the assurance that my problem will be sorted out in one day, but nothing happens. Their customer service is worse than the worst Government institutions. I got my gas connection in quicker time. Its now been a month since I have been struggling to get drinking water in my house and the company shows absolutely 0 consideration for the customer. I will never ever buy a Eureka product again. Thanks for opening my eyes Eureka forbes.This is probably the worst customer service I have EVER encountered anywhere in the world Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Dear Mr. Dhiraj,
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.
For any further assistance please feel free to write in.
Regards,
Eureka Forbes Team
Hi,
After a month of almost unlimited calling to your service advisors, finally one of them did show up at my place and repair my faulty Aquasure.
Here's the best part : the circuit was not actually faulty at all. It was simply a case of the internal pipe having a small pinch which prevented waterflow for a full month. Kudos to the technician who turned up earlier and blamed a faulty circuit. Its good that you can keep your job even though you dont know a thing about your product. My problem is resolved.
However, knowing the totally pathetic standards of customer service you dish out to your customers (i.e. making people call you for a full month, make them write on consumer forums before reacting), I am not at all confident about my aquasure product anymore. I mean if you can be so lax in your service, how am I to trust that the water coming out of these purifiers are safe ?
Thanks for your reply anyway. This does not change my opinion about your service. I for my part will make sure none of the people I know will purchase a Eureka Forbes product anytime soon !
Regards,
Dhiraj
After a month of almost unlimited calling to your service advisors, finally one of them did show up at my place and repair my faulty Aquasure.
Here's the best part : the circuit was not actually faulty at all. It was simply a case of the internal pipe having a small pinch which prevented waterflow for a full month. Kudos to the technician who turned up earlier and blamed a faulty circuit. Its good that you can keep your job even though you dont know a thing about your product. My problem is resolved.
However, knowing the totally pathetic standards of customer service you dish out to your customers (i.e. making people call you for a full month, make them write on consumer forums before reacting), I am not at all confident about my aquasure product anymore. I mean if you can be so lax in your service, how am I to trust that the water coming out of these purifiers are safe ?
Thanks for your reply anyway. This does not change my opinion about your service. I for my part will make sure none of the people I know will purchase a Eureka Forbes product anytime soon !
Regards,
Dhiraj
Dear Mr. Dhiraj,
Thank you for your valuable feedback. In the future, if you need any assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Thank you for your valuable feedback. In the future, if you need any assistance, please feel free to write in.
Regards,
Eureka Forbes Team
Hi Dhiraj, say atleast welcome to to eureka forbes. Now even i m in doubt whether to bye eureka forbes or to go for Kent water purifier...
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Eureka Forbes/ AQUA SURE — No Service after making so many calls
I have Purchased the Eureka forbes water purifier by laster year, then told to put the AMC. Now whenever i am making a call to the call center they are not at all giving any responce. Even i have made a call to their corporate office but there is also no responce. Their service is one of the worst after sales support. My sincerer advise for the people is not to buy the euraka forbes products.Their customer support is also pathetic. No one listens to us. I am planing to file a case in the consumer court for this. Please encourage all your friends not to buy any product from eureka fobes. They are the No1 cheats in this world. I regret for buying this product.