[Resolved] Eureka Forbes — Water purifier not working | |||
I have purchased Eureka forbes Reviva model water purifier in Oct 2009.But within 7 to 8 months the water membrens are clogged.They have replaced the faulty membrane but once again within two months same problem is occuring.Now i am taking the follow up for finding the cause or replacing the faulty parts but they are saying that the parts are not in warrenty,hence you have buy the parts which cost upto 2300 rs.I will buy but the question is that when they have suggested the product to suit my input water conditions,but the product is not proper to work under these input water condition,that why may be the menbranes getting faulty within 2to3 months.Same problem is with our other society members.Repalcing the membranes every 3 months is not the solution & which is very coslty,then better to buy mineral water jar. Also they peoples are only intrested to sell the Reviva model in the city.Even if i have told one model without storage at my native which is working very good from last two years having more bad water input conditions than here,but they told that the prodcut is outdated & inststed to buy Reviva. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
i have annual maintainence contract with the company for the water purifier which was signed in october.after number of complaints i got my purifier in working condition immediately after it was serviced. since last week my water purifier is not working again and their representatives dont answer my calls and the landline number goes unanswered. i dont know how a company of such repute is working.i am having a horrible time since the time i have got their water purifier installed.
Reply
The worst ever product and the worst ever service i have seen. The company can be closed istead of doing like this... Product is not working from day 1. No one attended the complaint. No response for the complaints. One serive guy came and he is saying that the warrenty is about to complete in a month so they cannot do any thing now and they are asking me to pay Rs.4,000 to get it rectified. The product is not wroking from day 1 and these stupids are asking me to pay at the end of the warrenty period. NO 1 CHEATERS.... Peoples please dont buy any product from this CHEATING COMPANY...
HI,
THIS IS TO INFORM THAT OUR WATER PURIFIER IS NOT WORKING AND WHEN WE TRY TO CALL HELPLINE NO-[protected] NO BODY RESPONDED AT ANY TIME AND WHEN SAME WAS TOLD TO MANAGER MR.PRASHANT HE STARTED USING ABUSIVE LANGUAGE AND SAID WHY DID YOU CALLED ME . THIS WAS SIMPLY DISGUSTING AND UN TOLLERABLE.
THANKS
RAVI SAHASMALL
THIS IS TO INFORM THAT OUR WATER PURIFIER IS NOT WORKING AND WHEN WE TRY TO CALL HELPLINE NO-[protected] NO BODY RESPONDED AT ANY TIME AND WHEN SAME WAS TOLD TO MANAGER MR.PRASHANT HE STARTED USING ABUSIVE LANGUAGE AND SAID WHY DID YOU CALLED ME . THIS WAS SIMPLY DISGUSTING AND UN TOLLERABLE.
THANKS
RAVI SAHASMALL
i have istalled a new RO water purefier before 4-5 months now there iare some problem create by default .I have given many complaint(From one month regarlarly) at the sevice centere but nobody come to checke the probelem, They replied to me that our machanic is just coming but nobody come ro check the problem. My RO System is in warranty period.
I, m requested to you plz see the matter.
Thanking you
with regard,
Mr. Jitendra Kumar
Meerut (UP)250004
I, m requested to you plz see the matter.
Thanking you
with regard,
Mr. Jitendra Kumar
Meerut (UP)250004
It is very disgusting and unfortunate painful experience that I have not get service for Aqua guard Service centre of Tinisukia Branch office (Assam) for last fifteen days to solve the water purifier problem.
I have the AMC service agreement for two years (3/1/2011 to 2/1/2013.). Please guide the Service Centre for proper action as soon as possible. I will go to Consumer Court for legal Process within 14/10/2012. I have not left stone upturn but last and final is the legal.
I have the AMC service agreement for two years (3/1/2011 to 2/1/2013.). Please guide the Service Centre for proper action as soon as possible. I will go to Consumer Court for legal Process within 14/10/2012. I have not left stone upturn but last and final is the legal.
Dear sir,
I am not getting proper response or service from ur company even after so many complaints last 30 days.
Your tamilnadu customer care is so hope less, they are not bothered to give prompt service to an old customer like me, my friends. We are really suffering a lot after buying water purifier from ur company. We are informing our corporate office not to give permission to ur company in our township, office premises.
water purifier model : innova.
Complaint nos.74110629, 74033139.
If not attended within 24 hrs all of my friends, me are updating the bad response provided by u on all Social Networking Sites.
Customer care executives are disconnecting the calls while conversation even I am online.
My contact nos are available in complaint nos.
Attend immediately.
Urs,
Raj
I am not getting proper response or service from ur company even after so many complaints last 30 days.
Your tamilnadu customer care is so hope less, they are not bothered to give prompt service to an old customer like me, my friends. We are really suffering a lot after buying water purifier from ur company. We are informing our corporate office not to give permission to ur company in our township, office premises.
water purifier model : innova.
Complaint nos.74110629, 74033139.
If not attended within 24 hrs all of my friends, me are updating the bad response provided by u on all Social Networking Sites.
Customer care executives are disconnecting the calls while conversation even I am online.
My contact nos are available in complaint nos.
Attend immediately.
Urs,
Raj
Zero rating for eureka forbes...[protected]...
in spite of telephonic remainders and service request lodged in the site no one has turnep up to rectify the aquagaurd.
the service request no is 2BDB785272
the service request no is 2BDB785272
complaint made on 29th july 2014, request no[protected], given by eureka forbes call center
but till date no one has attended the complaint,
please do the need full.
but till date no one has attended the complaint,
please do the need full.
i bought aquagard classic model from khandwa . after one year machine circuit board has fused . i want to change circuit board.
The water purifier is not working well. I am disappointed with the performance of the machine. I would want it to be replaced as soon as possible.
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