[Resolved] Eureka Forbes — No Service for their Products | |
I had purchased a Euroclean Wet and Dry Vaccum cleaner from Eureka Forbes through a representative named P.Suresh, chennai branch on 15th September 2008. At the time of Purchase, he had promised us that the original invoice/bill would be couriered within 7 days and at the max 15 days and would be despatched . Apart from this, he had promised to give us the kit bag as a compliment under the scheme for that period. It is since 2 months and I havent received my Bill nor the bag and no one has come properly to demostrate the functionality as promised at the time of purchase. They did send a person who was novice and was unable to explain all the features and went away quickly fearing too many queries from us. As it was two months since we did'nt receive the bill, we went directly to their office and enquired about it and the response was shocking. They said that it has been already despatched from the head office and I even tried calling the head office but no one replied properly. I again had to fight to get a duplicate bill from their office and no bag since it was out of stock. I tried reaching the manager of the chennai branch but he seems to be always occupied in some meeting or pretending to do so and was unable to get a reply from their side. Please can anyone suggest to proceed in such a worst service scenario? Regards Jagadish Prasad H davey Chennai. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
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We have purchased a water softner machine from eureka forbes form their dealer in chiplun(Ratnagiri) M/s.Jotirling Enterprises but their executive installed a different local company machine to our home insted of eureka forbes also we have original invoice of eureka forbes with invoice no on it but that machine is duplicate.So how we can proceed further?we are in process to launch a complaint agianst eureka forbes in consumer court and case-420 in local police station.
i have ordered aquagard & local agent fixed it. after that that gus hasent come for payment. helpline people tell that their reprentative will come to take care of my unit. my unit has never given me pure water. quality of water is same that goes in . agent has not given me bill. help line agent speaks in very sweet word but not helped atall. they just forward my complaint. helpline agent are helpless and useless i am seriously thinking to go toconsumer court
Eureka Forbes Pvt Ltd — Purchase Bill Not received and also No service given for the same
Not received Purchase BillWe had Purchase Eureka Forbes Water Purifier Machine Model No: AG COMPACT (WATER FILTER CUM PURIFIER) on 13.07.2009 wide bill no:[protected] through order no:[protected] from their Chembur Branch for my office. Where we purchased the machine only after the inspection done by their Engineer suggesting us which was suitable for our office. After they delivered the machine, machine was not able to pull the water from the water tank. And after lot of follow up with their executive nearly after 4 week it was told that we need to change the machine to Booster Model and would have to pay additional charges for the product.Due to so much of problem faced by us, the company executive gave us one additional benefit as to compensate our loss of time and energy. That benefit was that told us to give us the service free for three years. One year Officially given by the company with additional Two more years free services.
So We changed our machine and we made the Additional payment. After that no body turned up for Servicing of machine. After 11 months we placed a complain in Eureka Helpline no for getting no service and also they told us to place a complain for receiving no Bill for the same. On 14.06.2010 we placed two complain no: 83046662 for Received No service after sale and Complain No: 83046718 For not receiving the Bill.
For service part very next day person had come for servicing of machine and for that he asked me a Bill. Till i will not produce the Bill he can not service the machine Free. Luckily i had the first bill copy of AG COMPACT on that basis i could made get the first service after 11 months of purchase of machine and there after i have been following up with the call center with Mr. Samar who is main executive but till date i have not got any results and only telling us by tomorrow my complain will be resolved. I don't know when that tomorrow will come. My main thing is that i have not got the bill for the New Product and The Promise for giving me three Years Service free is also no where . Just to keep the sales executive good image in front of the clients they promises and then Clients only has to suffer for their promises.Please Help me to fight with such company making Falsy Promises and disturb the clients later on
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
View all Eureka Forbes contact information
KH.Shoes Pvt Ltd,
Ranipet bye pass road,
Ranipet - 632 401.
phone[protected] Lines)
Contact Person-P.MD.AMEEN.