[Resolved]  Eureka Forbes — AQUAFLO (AQUA SURE) - BAD PRODUCT and POOR SERVICE

To people who read this note:-

DO NOT BUY EUREKA FORBES PRODUCTS.

I have purchased an Aquaflo (Aquasure) Water Purifier and a Vacuum Cleaner from the NEXT shop (34240/1/4239) - M G Road Ernakulam on 27-10-08.

The Aquaflo product is simply a complete hog wash. Within 2 days of installation there were water leakages in various points. The technician since that till the date of posting has not been able to resolve the issue. The entire service delivery for the product is done through a franchisee network in Cochin city and hence the company effectively does not want to give a sufficient (read cost intensive) and effective service platform to service sales.

The Vacuum Cleaner is also giving problems. The retractable cord simply winds up without pressing the cord retractor button. This creates a lot of issues while once is vacuuming. In addition to this the company provides a single appliance for collecting dust from hard surfaces - tiles and soft surfaces - carpets. There is a small knob which needs to be used to switch from one to the other. The locking arrangement for the same does not work effectively. This creates scratches on your floor surface.

The NEXT shop coolly palms off the complaint to a call center no.

The call center gives the feedback to the same franchisee creating a never ending loop of service issues for the customer.

Two months have elapsed in this cat and mouse game to no avail.

I hope there is some change to this entire process and people at EUREKA ( my foot) FORBES wake up.