Eureka Forbes Complaints & Reviews

Hi my name is Vipin Tyagi and i live in Jaipur (Rajasthan). I am having one Water Purifier (Aqua Guard- Compact model) for which i had signed an AMC of Two years ( Contract No.[protected] dated 29/12/2007) under which the Eureka Service team has to visit my place every six month for changing the candle/carbon of the machine.
The first changing was done the day i signed the contract but for second service i had to call up the service centre to do the needful to which they sent the technician in July 08(on 7th month). In the meanwhile i changed by residence in Sept 2008 . Now again the six month period is over but still there is no communication from the local service centre towards changing the candle/carbon. Is there any system in place...?

I tried to contact the local chap (Mr Pankaj on 5100847) but i dont think company has provided them adequate training as to how to deal with customers.? Instead of accepting the flaw in the system he asked me numerous questions as if Co is doing some charity by providing me service.

On questioning about the service levels, he told me he had sent a technician to my earlier residence on 28 Dec 08 but he was told i had changed my residence, whereas the fact remains that my earlier landlord has got my new address and no one had visited them !! Our two contact numbers are clearly mentioned on the AMC card but no one took the pain of calling up and asking for the changed address...Today(13/1/09) when i called up i was asked where to send the person...? Again my question is - Is there any system in place.? Do we have to call up everytine to get the service ?
I hope the people sitting on the top level understands the seriousness and the possible threat arising due to drinking of non-clean water.

I strongly beileve in a brand called TATA but such level of service puts a big question mark on the systems/processes and checks.?

Kindly do the needful and oblige.

Regards

Vipin Tyagi
0-[protected]
[protected]@yahoo.co.in
Jaipur (Raj)
India

I have a aqua guard water purification system from last 8 yrs. and had no problems about its functioning, the candle and carbon was changed every 6 months. But no no for AMC. Now the rear pipe bringing water to e boiling after filtration stared leaking, I called the service personal to repair it, He said your PCB is burnt . I said when e boiling and filtration is working who PCB can burnt. hE SAID YOU TAKE A TWO yrs AMC and it will be repaired he took RS 1900/ for two yrs maint The machine is still leaking, no action is taken by company to sent mech for repair, Since it is a propriety item the govt should ensure the customer is not cheated by company

I, Mr. Prabhakar V. Bokad, Shegaon Dist Buldana (M.S.), India, have purchased Ureka Forbes water purifier through receipt no. 326408 dated 21/6/2008 . The salesman Mr. Pankaj Munde (salesman no. 9006702) was frequently visiting to my house for marketing and selling this product. Lastly on 21/6/2008 I have given him cash of Rs. 1000/- and one cheque of Rs. 1000, and 6 chequess of Rs. 990/-. He had promised me to return 3 cheques of Rs. 990/- against payment of Rs. 2300/- Rs. 700/- on 13/10/2008. But after 2-3 reminder every month and discussing the thing with his boss at Akola office(M.S.), India. Just 2 days before he gives me time to collect the money, but he does not found me after giving different places of contacts to me. So this is the direct way of cheating the customer. This thing is also happend with 2 person, I know.

Dear Sir,

It is to be informed that my Aquaguard Classic is not working properly.Signal is moving between red and yellow, green one is not coming. Please look into this and help in resolving .

Thank you

C/O- K.B dev,
R.K.Mission Road
Bidhyapara,
Dist-Dhubri, Assam
(Phone[protected]

Since last ten days my water purifier ( aquaguard classic model) is not working properly and complaint has been lodged end number of times but there is no response from the company.I m located in Bhagalpur, Bihar and have faced very poor customer care response, nobody is coming for servicing due to which i m facing lots of trouble.

Hoping some positive reacton from the company after this complaint

Hello Sir,

This with regard to Water purifier with RO technology which I have purchased from Eureka Forbes through a sales representative in the year 2006. This system requires annual replacement of filtering candles. Changes of candles were taken up at appropriate time last year. But this year none of the technician were bothered to visit my home to attend maintenance. I have placed a request for change of candles on[protected],[protected] and again on[protected] by calling there customer care No[protected]. The quality of drinking water after RO deteriorated and it is causing all health problems for my family. My daughter is suffering from dysentery due to this. I have been going under high stress because of my daughter health.

Hi

We bought an Aquaguard NF costing around 13, 500/- in April 2007. We are having severe issues with the pressure of water not to the required level and hence we dont get drinking water for days together. When the purifier was installed the "sales person did not check for the water pressure" or for the hardness of water to ensure that the purifier works.

We complained to the service people several times but the response that was given each time was that the pressure was not upto the mark.It was quite disgusting to know about it so late and to know that the buy back worth would be Rs.1500/- only.

The manager who attended to us did not have the courtesy to ask us to sit and talk, was not willing to listen and didn't look as if he was going to solve an issue.
We told him the issue and he told us to raise the height of the tank. This option cannot be resorted to as we stay in a rented house and we cannot ask the ownner to have the tank on a tower for the sake of the purifier. This is the most ridiculous solution to an issue that we have got so far. When we said that it wasn't a feasible solution, he gave us an option of the unworthy buy back.

No feeasible solution was offered, instead the manager advised us to wait till the point of time the water filter can be put to use effectively. The next level of escalation told was www.eurekaforbes.com. I have sent them an email but there has been no response.

The policies of the company and the service offered by the company cannot be digested and have deep sense of being cheated.

Regards
Vidhya

i have bought a new Aqua guard gold nova water purification system on23rd september 2008 [Inova gold] at chennai adambakkam..
the next day i found the start electric button was not functioning properly on 24th.september 2008. till date i have made six complaints about it. three persons visited and only told the button requires REPLACEMENT. only promise is made. but NOT REPLACED. about a repeated about a week back I was given a customer ID as [protected]. i was also told to inform my complaint in futur e referring this ID. I want action . i cannot hold the start button with my finger or by stick, till the filling of vessels. NOW FIRST SERVICE is due since Expiry of 3 months.
i have taken photo how i operate th e aqua guard on my cell for future re dressal by authorities.this may be noted

I paid Rs.5450/- for buying a Trendy-Xeon Eureka Forbes Vacuum cleaner from MGB, 100 Feet Road, Coimbatore.They delivered me a wrong model(Trendy Cherry) which is Rs.1000/- less and was not even in good working condition. The same was informed to them the next day and was agreed to change after they accept their mistake.

But when i went to the MGB, 100 Feet Road, Coimbatore they were not ready to replace it for me beacuse they dont have a ready stock to rectify their mistake.

I informed the same to Eureka Forbes Customer service executives (around 3 people) but they didnt take any action for it yet.

Rajesh Pariyarath Kunnel

To people who read this note:-

DO NOT BUY EUREKA FORBES PRODUCTS.

I have purchased an Aquaflo (Aquasure) Water Purifier and a Vacuum Cleaner from the NEXT shop (34240/1/4239) - M G Road Ernakulam on 27-10-08.

The Aquaflo product is simply a complete hog wash. Within 2 days of installation there were water leakages in various points. The technician since that till the date of posting has not been able to resolve the issue. The entire service delivery for the product is done through a franchisee network in Cochin city and hence the company effectively does not want to give a sufficient (read cost intensive) and effective service platform to service sales.

The Vacuum Cleaner is also giving problems. The retractable cord simply winds up without pressing the cord retractor button. This creates a lot of issues while once is vacuuming. In addition to this the company provides a single appliance for collecting dust from hard surfaces - tiles and soft surfaces - carpets. There is a small knob which needs to be used to switch from one to the other. The locking arrangement for the same does not work effectively. This creates scratches on your floor surface.

The NEXT shop coolly palms off the complaint to a call center no.

The call center gives the feedback to the same franchisee creating a never ending loop of service issues for the customer.

Two months have elapsed in this cat and mouse game to no avail.

I hope there is some change to this entire process and people at EUREKA ( my foot) FORBES wake up.

I had aquaguard_NOVA water filter under AMC of Eureka Forbes Ltd.The contract period was 24.07.2004-23.07.2006. On 20.11.2005 I was again approached by the company for AMC and was mislead into another AMC for two years running from 09.12.05 to 07.12.07. I realised the mistake only when on 04.10.06 I purchased R.O. water filter from the same company. Further I noticed that the second AMC was bearing different serial No.and different model.On explaining this to sales executive, he assured me to get me the refund of AMC amount of Rs.1750.00 charged wrongly. I asked him to adjust the amount in cost of the new filter to which he replied that this issue has to be dealt seperately. Afterwards I was told by the same executive that company has refused to refund the amount, rather it can be adjusted towards AMC of the new machine, when due. I approached the company again after expiry of the warranty of new filter but they refused to adjust the amount .So far I have written to the company's office at Nirala nagar, Lucknow on 29.09.2006; main office in Lucknow on 26.06.2007 and to Their head office at Bangalore on 03.12.2007 without any response from them. I and my husband are working people and do not find time to approach CONSUMER FORUM. Now that we have subscribed to net and we have found your site, we are approaching you for justice. It is not matter of money but the "we care a damn ' approach of the multinationals. They need to be desciplined.
Thanks and regards, Sushma Misra Uniyal, 404-Sun Apartments, Sector-2, Vikas nagar, Lucknow(U.P)

Dear Sir,

I have contacted the customer care services so may times but they give false promises to come and repair my Aquaguard water purifier and till now no one has come. I think you understand that this type of response from your side spoils your image as if some one asks us about our opinion regarding aquaguard it will surely not be a good one, you will lose cutomers new and old at the same time. So please send your mechanic for repairing the product. Our address is B-604, Raheja Park, Magadi Main Road, Next to Sarvodaya Hospital, Bangalore - 560 079 (Please send on saturday or sunday or after 06 p.m. as the house is locked)

Euro clean was bought from Home Town - Home Solutions Retail(India) Limited Plot No. A -2, Lower ground Floor, Sector 38 A, Noida.

Receipt No. T25 / 2899. Item Code as per bill [protected] Forbes trendy S of Rs 5299 on 27 / 05 / 2007.

Complaint for improper functioning of the product was lodged with the call centre on 23rd November 2008 with the Complaint Number M - 60514.

Till date promise of attending the complaint in 24 hours has not been kept by the comapny. Calls were also made post 23rd November as reminder but nothing has happened.

Demand:

Product shall be changed immediately with the fresh product.

Complainant:

Anshula Yuvaraj, 302, Palm Grove Apartments, Sector 50, Noida
Cell Number [protected]

Dear Sir,
We have purchased ACE vaccum cleaner of EUREKA FORBES on 10.11.2008 on order form Cum receipt no.[protected] but still today 11.12.2008 we have not got Bill for the vaccum cleaner . We have given a request several times to the sales representative Mr. BHUPAL SHARMA (Mobile no. [protected], [protected] ) in MEERUT for the bill but always they says that this bill will be automatic generate from our bombay head office and sent to you by courier with in 15 days but still one month has been passed we could not able to got the Invoice for the vaccum cleaner, we have paid the cheque payment as full and final in facvour of M/s EUREKA FORBES LIMITED
So you are requested to please arrnge for the bill and send us.
Thanks
saurabh jain
[protected]

I made a complaint stating that the water purifier purchased by me vide invoice No [protected] dated 28.12.07 was not functioning .The customer ID No.[protected].Even after lapse of 4 days nobody turned up for my complaint.I have made nearly 10 calls to customer care office &local sales office.I feel that the EUREKA FORBES Officials have cheated me by saying that they will provide good services.Believing their word I purchased the purifier.

I have a Eureka Forbes Water purifier which is continiously under AMC since last 7 years.

Recently i have started expereincing very poor service from the company.

No one bothers to attend the complaints inspite of repeated telephonic reminders.

My complaint no 8080 2488 booked on 9th December remains unattended till this minute. Repeated calls given to Service centre no 3988 3333 invokes only mechanical reponse that the complaint is registered and will be attended to.

After repeated complaints following esclation nos where provided by the Service centre:-

Karthika[protected]
Chinna Durai[protected]
Ravi[protected]

First no is worth dialling only to hear nice pre recorded songs and no body bothers to pick up the phone.

Those who are having mobile nos do not have the habit of picking up customer calls at all.

Having paid the money for 2 years against AMC, i think the machine is worth scrapping or throwing in the sea.

I am sure like many consumers who have registered the complaint in this site the company is going towards a slide.

May god save.

Dear sir,
Our office by name M/s Zero-Mass Foundation has been using your water purifier since more than 1 year.Recently it had developed a problem of water not getting filtered.We complained to your people at phone no:[protected] about this on[protected].A person named Mr.Udhav registered the complaint and gave us a number 2965 as a reference.No one attended to it till now.We again reminded him about it this morning.He connected us to another person.We narrated our problem once again.After listening to us, he said that he was only dealing with non-electrical filters and for electrical purifiers he gave us two more numbers[protected] &[protected].He laid the blame on us for not having mentioned the fact of the purifier being of electrical type in our earlier complaint.
You may kindly notice that this fact should have been ascertained when our complaint was being registered on number 2965.
However, when we rang up the other two numbers, both of them were constantly engaged for nearly two hours.Your people should have been courteous enough to ring back the missed call numbers.
I request you to kindly prevail upon your Hyderabad service agency people to attend to the complaints in a reasonably prompt time.
With regards,
B.M.Sastry
Sr.Mgr-Logistics,
M/s Zero-Mass Foundation,
ph:[protected],[protected].

Hello Sir,
I have registered the complaint on 14th Nov '08 still nobody turned up and not even called up. This is under AMC period. I have called so many time to 3988 3333 about the complaint. They are giving assurance but nobody turned up. I fed up with this response and I don't want to buy any of your product in future and I recommend other people to don't buy also. Your service is worst. If you behave like this you will not be in the market and customers may look for other products. I want immediate response from your side otherwise I go to consumer court. My compalint no: 80736072.

Thanks,
Prabhakar.A
[protected]
[protected]

sevicing of aquaguard

Dear Sir,
1. I have a Aqua Nova Water Purifierl with me which is under Annual Maintenance Contract, through Eureka Forbes Pathankot (Punjab) Service Centre, contact No [protected]. It is presently not functioning properly and requires servicing. During last two weeks, I have put sevice request three times, however no one from Company service centre has attended to the request, inspite of repeated reminders over tele.
2. The above amounts to gross deficiency in services. May I request for your assistance in ensuring that the service request is attended to at the earliest.

Yours sincerely
A K Mor, Contact No – [protected], [protected]