[Resolved] Eureka Forbes / Euro Helpline — no response to registered complaints | |||
EUREKA FORBES-EURO HELPLINE No response to complaint since 26th Aug 2010 To whom so ever concerned, Dear Sir/Mam, I Mr. Manish Doiphode, Cus No. [protected] Complaint No. [protected] given by Eureka on 26 th Aug 2010 would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model Compact since 3 yrs.We are on an annual service contract that we annually renew. On the 26th of August 2010, i called their helpline to complaint that my aqua guard was giving me trouble it was not at all functioning & i cant fill any drinking water that they need to send someone urgently the complaint no they gave me was.[protected] .they promised that a technician would come the same day or latest by the next day which was 28th march. It is the 4th of September 2010, that I making this complaint. I called them on the 27, 30,th Aug, then 2,3, & 4th of Sept. 2010, aswell as the to follow up each time they apologized & assured the person will come the same day. What is the meaning of having an annual contract or a service help line in the first place.You can understand how important it is to have drinking water especially considering the no of ppl we are at home.I kept requesting to them that we have to buy mineral water which is expensive that this should be treated as urgent. This is not the first time that these people have been negligent. I sincerely request you to teach them a lesson.When it comes to selling products these people are all over the city but come time to service their products this is the attitude. PLEASE HELP ASAP Awaiting your prompt response Manish Doiphode, Great eastern links, Ram Mandir Road, Goregaon West, Mumbai - 400104, T: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi
My name is Vijay Janardhar Rao From Bangalore, I registered a complaint regarding water purifier machine repair last week through IVR. complaint no is 82955055. Till today nobody as reacted for this complaint are helped for our problem . This is the bad replay v are getting from your end . Please send the related person as early as possible.
Thanking you,
my cel no [protected], [protected]
My name is Vijay Janardhar Rao From Bangalore, I registered a complaint regarding water purifier machine repair last week through IVR. complaint no is 82955055. Till today nobody as reacted for this complaint are helped for our problem . This is the bad replay v are getting from your end . Please send the related person as early as possible.
Thanking you,
my cel no [protected], [protected]
sir
i have lodged a complaint on 20/12/10, i was told that the problem will be rectified in 48 hours
they didnt turn up hence called again and again, we brought ur product since my relative told that ur service will be good and the response from the call attending person is also not fair bcos when iwas talking to him he cut off the line in the middle, iam ramesh brought model reviva 6 months back, they didnot gave my complaint no too, i will be pleased if call is attended in time
my cell no [protected]
i have lodged a complaint on 20/12/10, i was told that the problem will be rectified in 48 hours
they didnt turn up hence called again and again, we brought ur product since my relative told that ur service will be good and the response from the call attending person is also not fair bcos when iwas talking to him he cut off the line in the middle, iam ramesh brought model reviva 6 months back, they didnot gave my complaint no too, i will be pleased if call is attended in time
my cell no [protected]
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Eureka Forbes — No response for complaint registered
I registered one complaint for my water purifier with request number [protected] on 11th May. I repeatedly made call to customer care to know the status. Every time, I listen only one answer that you will get call from our engineer by evening. I am now tired of calling them and really frustrated. It has been more than 3 weeks.I do not understand, what is the point of hiring customer care dept if they do not want to respond.