[Resolved]  Eureka Forbes — Service not done yet

Eureka Forbes — serious

Bought a revive machine from mr rashmikanth das(FRAUD SALES ) first he said that for new year 14500 machine we are giving for 12500 if you book this machine right away i will give you at 12000 we asked for installment hesaid i will give at 0% interset than he said from his side he will give a stand of 300rs free after all the false promises he in all took 13300 cheques from me and gave me a reciept of 12900 which after a long settlement he made a settlement and gave me istead of 400 rs 300 back than within 23 days my machine which was a defective pecie broke down your engineer vijay comes to my place after calling your helpline for 7 times requesting i have no water to drink your engineer has no outgoing so he makes a call to murugan from my mobile is buying a eureka machine is my penalty i spoke to carol priya racheal rashmikant manoj an yourmanager mr venkat rao n number of times an now the best part is mr rao is not attending my calls not giving my refund of rs 2000 promised me a goodie bag as compensation but nothing has reached can somebody please do something for my leaking machine or replace already my machine has been replaced for 5 times already

Eureka Forbes — Defected Product Supplied Twice

Hi,

I purchased RO from X-Cite (Aundh) Pune, on 02-Aug-09. I was told that insallation will be done with 48 hrs but this was installed on Thursday. Next day it stopped working. When I reported this, engineer came and told that Motor is not working. I went to shop and got it replaced on Saturday. Engineer came on Sunday to install but he again found that Motor is not working. Along with the RO cost, I already spent about Rs 210 for logistics and lot of my time got wasted during all this. In this rainy season when Swine Flu is spreading, I spent this money so that we could get fresh water, instead we got only frustration. Also, X-Cite people are ready to replace the RO again but I am sorry to say but now I have lost confidence and want this money back. When I asked for refund, X-Cite people told me that it is not possible to refund the money. I have already put my concern to X-Cite people as well Eureka Forbes perople and I also written 4-5 emails to X-Cite & Eureka Forbes customer care but I have not received any response from their side.

I would request you to please help me in this regard as I have already gone through a lot of harassment,
lot of my time and money have gone waste.

Request you to please help to have my money refunded so that I can consider other options as we can not afford to take risk of drinking un-filterred water.

Below are the details:

Impact Retail Private Limited (X-Cite)
Shop No - 21, Westend Plaza,
Next to Convergys,
Nagras Road, Aundh, Pune

Bill No: 3C[protected]
Bill Date: 02-Aug-2009
Item Code / Batch No: 1WPEF0008 FS

Product: Elegant RO (Eureka Forbs)

Thanking you in advance.

Regards,
Manoj - [protected]

Eureka Forbes — no one is comming for servicing after we made lots of complain

we have made lot's of complain at eurekaforbes office at gwalior but no one is comming for service.
model -nova (water-purifier).

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

hi sir
this is u r customer JITHENDER from hyd, i am writing this letter because i hav taken the product called supreme-3000 and i hav used it 1 yr it is very good .
the supreme-3000 has got repair so i have called u r service center and they r not giving response and service also .I hav given a request request of the purification cartridge and carbon block filter and tap .
my request no is 83722998
They have taken the order on 15-10-10 ie... on friday from that day they i am calling you are call center they are telling that (tht they wil deliver tommorow in 1st hour only )when ever i will cal they are saying this answer i don't like this answer thats why plz see that the order should deliver soon as possible

yours faithfully
JITHENDER
[protected]

Eureka Forbes service which was previously good has suddenly turned rotten. They are not responding to my service calls for service of my Aquaguard Nova Water Purifier unit for the last 4 days, forcing us to boil our drinking water, in spite of my having a 3-year Service Contract.

D.Ravindra
[protected]@rediffmail.com

10 January 2011

Now a days Eureka forbed hve do not have good cutomr support, I have on machine with two years AMC

no one coming for repair or regular check

I am from Chennai Porur, my contact [protected]


let me see how this is gettting improving

sir,

We have brought a new wet and dry vaccum cleaner a month before. Now It is not working properly. I have given a complaint 3 days before. My complaint ref no is 26255162 but till now, there is no responce from your side.

Is this the way of treating a customer.

I have also registered a complaint through Web - reference no is b191db292831.

Please do something.

Awaiting your early response.

SC Sarravanan

Dear Sir/Madam,



This is with reference to your complaint No.[protected] assigned to us for repairing of the our Aqua Flow equipment.

We had purchased the product on 15th Feb 2011 from Gurgaon .The equipment is out of order for the past 5 days.We had been following with the complaint no. but only false commitment is been given to us that the person will attend soon.


But till now your" SO CALLED SOON "person has not yet turned up

Regards,
Seema.N.Pattnaik

Serivce not done yet
Dear Sir,

We have registered a complain with the Eureka Forbes centre Raipur, Chhattisgarh first time on the 29 th August 2011 and second time 31st Aug 2011 for the Aqusere RO+ and the request ID is 8. It was suppose to get serviced within 4 working days, according to the call centre people.

Its has been around 9 days but the complain has not been settled. After every call they have lots of reason for not conning. for last 3 days they are giving the reason of rainfall. When I call the office they refuse to give me the Managers contact details. I have contacted the different no. which are provided by them and in the net but its no use. This Company use to say about propt service bet it's totally different as its says.


Hope there is some action taken.

Regards
Sudhanshu Kumar Nayak
[protected]@rediffmail.com

Eureka Forbes — Nobody is coming to service machine

i have purchased SENSA Machine,nobody is coming to service the machine inspite of several complaints.service of eureka forbes is really bad.

Dear Rajeshrele,

We have not heard from you for quite long, kindly share your status.

Regards,
Eureka Forbes Team

Eureka Forbes — repairing of null

Dear Sir

This is Jagdish Chand Garg.We had purchased eureka forbes aquaguard.but when we have complaint regarding our auro comsumer complaint forum say that this time we dont have repair parts you have to wait for some days.

kindly resolve our this problem because we cant survive even survive single minutes without water.

product is on same name.
contact number [protected]

Dear Mr. Jagdish,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Jagdish,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Sir,

I had given a complain reg problem in my Elegant RO on[protected] and the complain number is 70074045, which was installed before 10-15 days. Also I called more than twice to customer care to solve my problem soon, but nobody has came yet. It's really very very bad service to customer. It's really very worse service.

Thanks
Jitendra
[protected]
L-602
Heliconia-1
Magarpatta city
Pune

this imran from chennai, i have a purchased a vaccum cleaner wet n dry model before 7months but from 3months iam facing a issue in it, daily iam filing a complaint in customer care they saying today service man will come repeatedly but no response from your side, lastly iam warning if my problem not get solves by today i will file a complaint against your company... i will make this as serious issue by posting in facebook, twitter n many other social networks and maginezes... pls dont make me to get irritate again n again.

my details are as follows
name-imran.s
mob no-[protected]
mail-rock.[protected]@yahoo.com

warm regards
imran.s

I am from Burla, Sambalpur, Orissa, India. The numbers provided in the internet or papers provided by salesman or service personals are all fake. The landline phones are ringing and nobody is picking the phones all over India. I think the company should stop business in India and go back. Many fake persons are coming to the door and replacing candle and carbon block and demanding money in the form of cash. As no phone numbers are working in India it is very difficult to contact a single person of Eureka Forbes. The company only selling its product and doing no service for the people.

I have also Air Conditioner of Bluestar, set up box of TataSky, Air Cooler of Symphony and TV of LG. The customer care for these companies are really hearing the customer. All the information given by the people are correct and they reach the home withing 24hours of request.

This does not happen in the case of Eureka Forbes. All the information are fake and it is providing cheating business to the common man. The people of Eureka Forbes are only coming many times to sold their goods; giving long boring lectures for several minutes to hours. They come to the door till they become success in selling their products. I[censored] tell about the problems to them, they tell contact customer care.

I think the company has only salesman moving India from village to town as well as remote places, but no service personals appointed by Eureka Forbes.


One should not go for the company for buying the product because once breakdown it can not be repaired u r bound to buy a new one.