[Resolved]  Eureka Forbes — No response

Eureka Forbes — No Reply

Sub:- No reply received for Complaint no.51817558

I had entered into a service contract for my Nova Model Water Purifier as per Contract Receipt no.AG 96B 13942489 for the period 17/01/2007 to 16/01/2009 on 11/01/2007. The Contract was signed on your behalf by Anupam Services.
I had complained to your call centre on or about 27th August 2008 and a representative came to my residence and after inspection disconnected the water purifier and stated he shall have to bring the parts for replacement and that he shall do it in the next 2 days.
Nobody turned up and so I complained to Mr.Sudeep at your call centre on 06/09/2008 vide docket no.51817558 and he promised someone shall come on 8th September 2008 since 7th September 2008 is a Sunday. No one has turned up and I am forced to buy bottled water everyday.
Kindly let me know if you cannot repair it I shall make alternative arrangements with some other water purifier manufacturer.
Hoping for an early reply.

I purchased a RO in may 2008 and it is not working since last 10 days.My Husband personally went at their Rakesh marg office a week ago to lodge a complaint but nobody has turned up yet.We also tried to lodge a complaint at their Delhi toll free number but the operator does not have time to listen to consumers compalint and disconnected the line saying that your voice is not audible.

These are the people who make your life so difficult while selling their product.they dont see any time, whether its late at night or early morning to sell their product but dont care when any problem comes.The sales person padam malik gave his cell number but despite repeated calls, he does not have time to pick his phone.

Look at the attitude of so called Prodfessional company.

I purchased a RO in may 2008 and it is not working since last 5 days.The salesmen which have come to my house had shown the so called the best and the costliest product offered by the Euraka Forbes the Aquaguard Total SENSA 3G at the cost of Rs. 19000 along with so many promises. But since then it has malfunctioned twice and this time insite of the promise by the salemen that by sunday (26/10/08) or latest by monday (27/10/08) he will send the engineer to rectify the water purifer problem. But no body turned up and we are forced to buy drinking water from the market for the drinking purpose.

I have tried to called up the customer care center and he recognised my name as well as my home address but said you have not registered your complained with us. When asking from where he has got my name and home address he talked to me such a rude manner instead of helping me out or taking my complaint. Now even the salemen in not replying to my calls send even SMS but failed to got any call or reply which shows their calious attitude.

These are the people who make your life so difficult while selling their product.they dont see any time, whether its late at night or early morning to sell their product but dont care when any problem comes.The sales person Ravi Kumar gave his cell number but despite repeated calls, he does not have time to pick his phone.

Look at the attitude of so called Prodfessional company

My address is DA/92A, DDA Flats, Hari Nagar, Near Clock Tower, New Delhi - 110064.

Balwant Singh Atwal
[protected]

Eureka Forbes Vaccuum Cleaner — No response to complaint lodged

Sir,

I have purchased a Eureka Forbes Wet & Dry Vacuum Cleaner just one & half months back. The sales representative was Mr. Kishan Shelar who had informed that the machine can be used continuously for atleast one hour. However, I observed that the machine shuts down after using for 10 minutes.
I lodged a complaint with Eureka Forbes and the complaint no. is 80712602. This complaint was lodged on 05.11.2008. I have been told that a representative will be attending within 24 hours. However, even after a lapse of 10 days nobody has turned up. I am unable to use the machine as it shuts down in 10 minutes and needs cooling period of atleast another 10 minutes. Thus I cannot do any cleaning.
I advise everyone not to buy any Eureka Forbes product, as my water filter which is under their AMC was attended to after 8 days of lodging the complaint.

I had the most disgusting experience i had since quite sometime with eureka forbes vacuum cleaner, read on and tell me if i could have anything else but suffer.

Before that i do expect some human to read and reply to my concerns, which requires immediate attention. I had given my vacuum cleaner to repair and its been more than a month and i dont have any clue on why its taking time and when i would get it back. I had deposited this at your porvirim centre, in Goa. I spoke to Ashok on [protected] more than once who has promised me lot of things, surprisingly nothing has moved. Will i ever get back my vacuum cleaner, that's a mystery. For the records the deposit date was 27th Feb, your docket says take back within 15 days, but i have not been given the machine.

Here is how i bought the product,
In Aug- Sep, I had asked one Tukaram to visit me for a vaccum cleaner, his demeanor and the his presentation of facts made me stay away from that purchase. Subsequently i posted an enquiry on the internet hoping i would get a response. It seems while your sales executives work hard on the field, rest of the office / systems care a damn for sales. But that's your problem.

I never got any response eventually i had to trace your number from internet and one good sales person visited me, i dont remember his name, i bought one vacuum cleaner once he demonstrated it does what i wanted it to do. Troubles started this Feb onwards, when apparently there was a better option of vaccum cleaner available and this guy even though he knew the difference between the two, a - did not suggest me one, or b - never thought it was important for me and considered this to be the best fit.

During my visit when the vacuum cleaner broke down the branch manager explained everything to me in detail. That's when i realised if i had bought the expensive machine it would have never broken down. I asked him for a fair price for exchange he replied after speaking to the VP who i think said, dont give him more than 1,000. I am still wondering is this company really bothered about customers?

Yes i must also add, the branch manager had to face my ire for a day when i was there else this email would have hit you harder about a month back, if that would have made any difference to you.

Any way the service technician had the cheek to tell me that since the machine has been subject to industrial use, it wont be replaced free of cost. I am still wondering why was this not mentioned to me when i bought the product, i explained my requirements very clearly to the sales executive.

I hope to get back my machine at the earliest, though i would like to get more than that, first i need justice and right for proper product, as a customer, that's my fundamental right...isn't it?

My fight for justice would begin from here on...watch this email for more of my emails...and notices...before than can i have my vacuum cleaner back.

What's the justice i want?
1 - Right price for the machine so i can upgrade to a more reliable cleaner Rs 1000 is something you can give to charity not a customer who has been fooled.
2 - Did you do anything to protect my interest?
3 - Why should i not pursue this case in the right forums asking for the right product to be delivered.

All this while i am assuming my machine is delivered back to me - quick.

Thanks

Deepesh

Your service is Very poor

We have taken AMC from Eureka Forbes for our aquaguard. They are suppose to service once in 3 months. When we call up the toll free no. to register they say within 48 hours their executive will be at our disposal. But it never happens. We have to repetedly call them & now it has been 2 months since I have been chasing with him. Even the executioves who used to come in the past were very inefficient & arrogant too. They need to be dealt very seriously. This is not the way they service their customers.