[Resolved] Eureka Forbes — Very Bad After Sales Service | |||
I had purchased Aqua Guard (Sensa Model) two months back in Patna. Two days after its installation there was a problem of overflowing. I lodged a complaint in local service centre which was attended after a week after three reminders.The next day another problem started.Water in the tank was not being stored and the machine had stopped working. Again I lodged a complaint and similarly after two or three reminders the mechanic came and did the needful. But very next day there was again a problem of overflowing and still it is continuing.I feel that I have done a great mistake by purchasing Eureka Forbes product. I had the worst experience in my life that such a big name giving such a poor service. I suggest every reader "NEVER PURCHASE EUREKA FORBES products." [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Eureka — BAD AFTER SALES SERVICE
WE HAVE PUCHASED OFFICE SECURITY SYTEM FROM EUREKA FEW MONTHS BACK . THIS SYSTEM IS NOT WORKING SINCE LAST FIFTEEN DAYS. AFTER REPETED CALLS THEY HAVE LOGED A COMPLAINT NO 145 DATED 21/5/2008. TILL TODAY I AM CHASING BY COMPLAINT BUT NO ONE HAS TURNEDUP, ON EACH DAY THEY ARE SAYING, "WE WILL SEND AN ENGINEER TOMMORROW", INSPITE OF FACT THAT THEY SHOULD RESPOND ME IN 24 HOURS.PERSONS THOUSE ARE CONTACTED
1.Mr. Saini
2. Mr Afsar
3. Mr Negi
4. Mr. singh
5. Mr. Rajeev
6. Mr. Omprakash
7. Mr. Chairian
WITH REGARDS
V.D.SHARMA
2C/335, VASUNDHARA GHAZIABAD
[protected]
Eureka Forbes — Very Bad Service
I am having AQUA GUARD Designa Model. I had purchased this on Nov-07. We should get three free service for one year. I had logged a complaint for service on 09/10/2008. Till today no body has come to attend the call. My complaint number is 80650741 which I made through there call center number 39883333. I did follow up around 5 times on same number, every time the call center person said that they will attend the call today but that did not happen. They had given a manager number which no body is picking up. After 5 times calling they there service office number 22631110. I had spoke to them and they said person will visit today or the next day and got another complaint number s7953.Even I spoke their head Mr. Mahesh Kumar, he had told that person will visit tomorrow, the way he said I was sure that the person will visit but that did not happen.
The funny part is that every from the call center say's the same thing that I will make sure the technician will attend the call today and if I ask how will you make sure that technician is going to come today and I do not get any reply. If I ask do you know why this is getting delayed they say we do not know.
Today it's 31 Oct and still nobody has come to attend the call. I am wondering what should I do? It's been really long time and don't know what to do?
I would request Eureka Forbes to improve there service otherwise they will lot of business because now I am not going any product from them neither I am going suggest anybody to buy a product from them. If I know there service center address or some body who is responsible I would return this product back to them and said thanks for saving my troubles.
Agreed
very very bad service any call will be attented only after 20 reminders from customers
1. I Had taken AMC for 3 years from 06 Feb2008 to 05 Feb 2011 vide RR Enterprise, 14/911, Indira Nagar, Lucknow- 226016 Contract Receipt No[protected] for Rs 2, 550/-.
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE, once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE, once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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I have AquaGuard "Spring Fresh" RO system, which I bought from Nodia in March, 2008. Now I am shifted to Bangalore. My system needs the service & I need AMC also.
I registered the complian regarding that in first week of April, since then I registered same complain thrice but no result. My last complain no is S-14/8.
My system needs the service very badly. Please look in to the matter.
Regards,
Sachin Gahlaut
[protected]