[Resolved]  Eureka Forbes / Ro Water Purifier — Water Purifier not working

I bought an Aquaguard RO Total Reviva water purifier one year ago. From the very first day the purifier started giving problem. When it was installed by the mechanic he checked and told it is working satisfactorily. The truth is that he bluffed me. He was knowing that the machine he installed is defective. The reason is simple as an RO purifier is supposed to drain the waste water when the tank gets filled up with the purified water. This in my case was not at all happening. I had no idea of this and so I could not insist on the point that he is wrong. After repeated complaints when the mechanic came and attended the fault he simply removed the RO filter and replaced it with a substandard TDS filter. After lot of struggle I called the eureka Forbes engineer again. He then damaged the flash knob and finally installed the right RO filter. I asked the engineer that since that knob is an integral part of the purifier you can not change the knob. So please replace this faulty machine. He said that he can not do that. Since then I tried a lot to report this matter to the higher authorities but at last I got fed up and my purifier now has become useless. Now at the end of one year Mr RK Ganguly VIce President Customer Service has written a letter to me asking for Annual Service Contract. He is not aware of the fact the staffs working under him are not in his control. He is not aware of the fact that once a Eureka Forbes product is sold, a customer is forced to think of disposing it. He is not aware of the fact that Eureka Forbes have employed the most incompetent engineers and technicians. In this regard I want to say Mr Ganguly that I am sorry from the bottom of my heart. The reason is if I respond to him positively definitely I will be taken for a ride by his staffs. He is not aware how I suffered for one year with the water purifier. At present it can only be used as a dustbin the cost of which is Rs 10000/-. Now if he ask me to spend Rs 1000/- more and get that dustbin repaired by his hopeless staffs, I do not have any valid reason to believe him. Eureka Forbes has lost faith of Indians.

I am really fed off with the service given by Eureka Forbes. It is totally not working . when I am trying to contact service person (Deepak) who is in Bangalore, he is clearly telling me to go for Consumer court we will finally not give any service . So i[censored] people are not responding for this complaint then we will put case in a consumer court and we will put same in news paper also.

R.O.Water purifier — working of product is not satisfactory

respected sir / mam
I m J.V. TIKALKAR from indore dist-mhow is not satisfied after purchasing r.o water purifier. as d product is not working properly . I hav called many a times to the manager but he is not taking it seriously nd give excuses many a times, i request you to please make my problem solve as soon as possible.

Eureka Forbes RO Water Purifier — Warranty/maintenance contract for two years

How could such a famed company become so cheap and cheating? Squeezing money in the veil of service contract for two years and nobody giving service for more than 6 months!Too bad.Please everybody,think hundred times before buying any Eureka Forbes.I am moving to courts.
M.Soman.902,Maya Heights,
Patturakkal,TCR.