Eureka Forbes Water Purifiers — Non performing of service contract ,customer ID No [protected]

Address:

Thane, Maharashtra

C.V.Deshpande
A-11-302-Chandan LokUdyan Kalyan (W) 421301,
Contact-Mbl- [protected],Phone[protected],[protected]@vsnl.com


<[protected]@eurekaforbes.com> is the site for lodging the complaints about water purifiers.I had a service contract for trhree years from 11-8-10 to 12-8-13.However I did not get any service from Feb 12 to Dec 12..I lodged a complaint on 14-1-13 in this regard and requested for the extension of the contract period by one year for which I did not get service .Till date I sent 8 reminders to the company. But the company is not bothered to reply.It is the lesson for the public who wish to purchase this companies product and service contract.The company is most consumer unfriednly.I am planning to drag the company in consumer court.for its failure to abide by the contract conditions.
Follwing is the list of complaints.
C.V.Deshpande


-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Sun, 17 Feb 2013 16:06:02 +0530
From: Kunal Deshpande <[protected]@vsnl.com>
To: <[protected]@eurekaforbes.com>
Cc: <[protected]@eurekaforbes.com>
Reply-To: <[protected]@vsnl.com>

8th reminder


on 13th Feb 13 I got a call from Your kalyan office that I should see Shri Shimpi incharge of Kalyan office to resolve my problem.It was also told to me taht I am unnecessarly making complaints when it has beenalredy agreed to extend the lost period of one year of my three years contract Accordingly I went to see Shri Shimpi on 14th in his office.But unfortunately he was not available instead I was asked to meet Shri Gavali.In the past I got many calls from your office that stating that I am unnecessarily sending emails when my demand for the lost period of nearly one year when I did not get any service as contracted for my three years contract.Thus I feel that I am cheated by you.
When I met shri Gavali and narrated him he told me that nothing happens If my family was forced to drink unfiltered water.For me unfiltered water is unhyginic and hence I have made a contract for three years.If nothing happens if no remedial measures are taken for a year and the water is fit to drink hyginicaly, you may declare in the paper that give a wide publicity stating that it is not necessary to take remidial measurs of periodic treatment of water and the thus the water is hyginic to drink.
Shri Gavali assured me that on 15th some one from his ofce shall be visiting my home to resolve the problem.But it is regretted that so far no body has visited and feel cheated by your company.It is not understood why the customers help line is being run if it is not able to to solve the customers problem.It is high time that company should close down this help line so taht no customer will lodge the complaints.
Please stop giving giving false assurance if it is not put in to practice.
A line in reply shall be highly appreciated.
Thanks.
C.V.Deshapnde

-------- Original Message --------Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Tue, 12 Feb 2013 15:01:16 +0530
From: Kunal Deshpande
To:
Cc:
Reply-To:

C.V.Deshpande
A-11-302-Chandan LokUdyan Kalyan (W) 421301,
Contact-Mbl- [protected],Phone[protected]
Dear Sir,


Dear Sir,
Sub-Non performing of service contract ,customer ID No [protected]
I have made original complaint dated 14-1-13 to via [protected]@eurekaforbes.com followed by six reminders.But it is seen that no body cares for your Customercare and hence I am forced to pproach to you.
I have made a service contract for my acqua guard- model compact- for the period 11-8-10 to 12-8-13, for the period of 3 years.
However it is seen that since 11-2-12 to 14-1-13 no body attended to my acqua guard water purifier.After much perusall on 14-1-13 your local kalyan staff attened. .I was out of Kalyan during this period and my family members were living here.It means my family members were compelled to drink NON PURIFIED water during this period.Thus the very purpose of making 3 years contract was defeted.Then what is the use of making 3 yers contract?
I have lodged a complaint on your'[protected]@eurekaforbes.com'' on 14-1-13 in this regard .I have sent 6 reminders 16th , 17th,21st Jan,22nd Jan,24th jan
9th Feb 13.All these mails are placed below.
I requested to extend the period of contract by a year for which period I did not get service. However I did not get ant written reply from your company
.It is not expected from a reputed company like yours.
You are there fore requested to please look in to the matter immidiately.
Incidently it is mentioned here that,due to my complaint and your staff's failure to abide by the contract,they have become very furious and spoke to my lady family members in very rude language.It indicates that you are not bothered about your customers.
Due to this incidant I have lost all my faith -last for 18 years I am your customer-And if I get such a treatment how can I dare to continue your srvice in future?

What is expected from your staff, a reply in decent language which I am not getting and simply some member of your kalyan office talk in a rubbish language as if I have committede a GREATEST BLUNDER FOR CONTRCTING YOU FOR MY PURIFIER.
Please let me know in the matter immidiately.

You may please go thu the original complaint maill followed by 6 reminders placed below.Thanking you,

C.V.Deshpande





-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Sat, 09 Feb 2013 21:19:13 +0530
From: Kunal Deshpande
To:
Reply-To: [protected]@vsnl.com

6th reminder
pl refer to my mails dated 14 Jan 13 followed by reminders dated 16th , 17th,21st Jan,22nd Jan,24th jan 13 13 and let me know in the matter.
It is regretted that instead of giving me a convencing reply, your Kalyan Branch officials are talking on phone to my lady family members
in most indecent,unparlimentry and arrogant language.
It is not expected from the reputed company of yours.
Pl look in to the matters.and give me your reply.

C.Deshpande






-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Thu, 24 Jan 2013 22:11:41 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

5th reminder



pl refer to my mails dated 14 Jan 13 followed by reminders dated 16th , 17th,21st Jan,22nd Jan 13 and let me know in the matter.
C.Deshpande


-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Tue, 22 Jan 2013 22:29:48 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

4th reminder



pl refer to my mails dated 14 Jan 13 followed by reminders dated 16th , 17th and 21st Jan 13 and let me know in the matter.
C.Deshpande




-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Mon, 21 Jan 2013 20:28:59 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

THIRD REMINDER

pl refer to my mails dated 14 Jan 13 followed by reminders dated 16 and 17th Jan 13 and let me know in the matter.
C.Deshpande




-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Thu, 17 Jan 2013 16:44:58 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

pl refer to my mails dated 14 and 16 Jan 13 mentioned below and let me know in the matter.
C.V.Deshpande




-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Wed, 16 Jan 2013 21:54:54 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com






-------- Original Message --------

Subject: Fwd: Non performing of service contract ,customer ID No [protected]
Date: Wed, 16 Jan 2013 21:48:05 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

It is regretted that my mail has not yet been acknowledged by u.


There is no practice of acknowledgement in the company?
C.V.Deshpande

-------- Original Message --------

Subject: Non performing of service contract ,customer ID No [protected]
Date: Mon, 14 Jan 2013 19:21:29 +0530
From: Kunal Deshpande
To: <[protected]@eurekaforbes.com>
Reply-To: [protected]@vsnl.com

C.V.Deshpande,
A-11-302 Chandan LokUdyan Kalyan (W) 421301
Contact[protected],Mbl-[protected]

Dear Sir,
Sub-Non performing of service contract ,customer ID No [protected]
I have made a service contract for my acqua guard-model compact- for the period 11-8-10 to 12-8-13, for the period of 3 years.
However it is seen that since 11-2-12 onwards till date no body has attended my acqua guard.I was out of Kalyan during this period and my family members were living here.It means my family members were compelled to drink NON PURIFIED water during this period.Thus the very purpose of making 3 years contract was defeted.Then what is the use of making 3 yers contract?
It is not expected from a reputed company like yours.
You are there fore requested to please extend my contract period by the perod from 11-2-12 till the date the service is given to me.
I reserve my right to claim the damages from you for non perfomance the service contract,and damage caused to my family member's health by drinking non purified water.
Thanking you,

C.V.Deshpande