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[Resolved]  Ezeego.com — No response

I had booked a ’Deccan’ ticket under ’Ticket pe Ticket’ offer promoted jointly by Ezeego.com and ICICI credit card. The payment for the same was made through ICICI gold card No [protected] on 25th October –2007.

On making the payment for the first set of tickets, a promotional code was generated which was used for purchase of the return journey. For the return journey a sum of Rs 4725 was paid as a tax component of the ticket through the above said card.

At the end of the above, I got 2 invoices from Ezeego.com acknowledging the payment. The promotional ticket generated on the second instance does not have any PNR number of Air Deccan, which I see as a booking failure. I checked with Air Deccan and the invoice generated by Ezeego has no validity with them.
I wrote 5 mails and had been trying to reach customer care at Ezeego on the telephone number given in the web site and till date there is no response. I fear whether anything like customer care exist with Ezeego.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  20 CommentsShareTweet

Comments

ezeego.com — NO RESPONSE & HORRIBLE SERVICE COMPANY

hello sir,
i had booked a ticket from ezeego.com for indigo airlines. which i have canceld , i got e-mail from ezeego that ticket have been canceld , but they are not ready to refund my money , i call them daily 10 times. , also have fax 5 times . they dont reply me for any message. my bokking ref no - EZR[protected]/A
EZEEGO ANDHERI OFFICE NO[protected].
KHAR OFFICE NO[protected]
. PLEASE HELP ME.
hello sir,
i had booked a ticket from ezeego.com for indigo airlines. which i have canceld , i got e-mail from ezeego that ticket have been canceld , but they are not ready to refund my money , i call them daily 10 times. , also have fax 5 times . they dont reply me for any message. my bokking ref no - EZR[protected]/A
EZEEGO ANDHERI OFFICE NO[protected].
KHAR OFFICE NO[protected]
. PLEASE HELP ME.
hello sir,
i had booked a ticket from ezeego.com for indigo airlines. which i have canceld , i got e-mail from ezeego that ticket have been canceld , but they are not ready to refund my money , i call them daily 10 times. , also have fax 5 times . they dont reply me for any message. my bokking ref no - EZR[protected]/A
EZEEGO ANDHERI OFFICE NO[protected].
KHAR OFFICE NO[protected]
. PLEASE HELP ME.
the same case is with me...
i think ezeego is some fraud company ...
they cancelled my ticket too and not paying back my money
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ezeego.com — Fraud

I booked a ticket for Bangalore to delhi, Indian airlines flight on 30th Oct through Ezeego.com worth Rs 15175,

And on Airport during the departure time, Indian Airlines authority told me my PNR number mentioned in the Ticket is invalid.
I tried to call to customer care executive and I tried a lot but no one picked the phone.

I sent them few mails, But I am not getting any response from there side.

They are really Fraud and providing the worst service. I will advice others not to book the ticket from EZEEGO.COM.
Please do the needfull.

Thanks & Regards,
Navneet Chaubey
they did the same thing with me. their phone numbers are not lifted by anyone.
the booking was shown as failed and the payment has been deducted.
I am also in the same situation. I had booked a cochin-delhi ticket on jetlite do travel on 12th nov 07 worth Rs 5422, and when i inquired in the air sahara office on 11th as i had not received the paper tickets, they informed me that the tkt has been cancelled as ezeeggo did not pay jetlite on time . I ve tried to call then, but no response . I havent got any reply for my mails either. I think we will have to approach the consumer court or some other legal forum for justice

ezeego.com — Cancellation refund

On 30th Nov ,I booked ticket for connecting Jetlight flight from bangalore - Indore (Via Mumbai),when confirmed with jetlight they told this connectivity is not possible and they don't knwo y Ezeego offering this connectivity,after that I have cancled this ticket within hour and confirmed cancelation with Jetlight.

But till date there is no refund after successfull cacelation of ticket.

Same day I booked deccan ticket and there was no PNR# for that booked ticket so I again cancled this one,amount debited from my account for this non PNR ticket and again no refund till date.
No one responding to call and e-mail till date.
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ezeego.com — No refund of cancellation

I had cancelled 2 tickets (Cochin-Delhi) PNR No. G249PY on[protected] for travel on[protected]. I received a mail from ezeego aknowleding the cancellation with No. 123613. Since then I am trying to contact them through phone & E-Mal, but there is no response. I tried to call them even at mid night 01:00 AM, but they just give the prerecorded message 'Thankyou for your patience'. My mobile bills have ran into thousands of rupees trying to contact them. It is proved beyond doubt that, it is a fraud travel site & they are into cheating people. They neither responds to telephone, E-Mail & is non contactable.
I am advising the readers not to fall their prey, even if they offer life time free air tickets. I am regretting for having done booking through them & hope some day they will be put behind bars.
Have reversed the cash back as well as cancellation refund for both the Indigo booking.

Kind Regards,
Ezeego1
Full amount has been refunded on the card holder's account on the 19th Nov. Spoken to Mr. Navneet Chaubey

Ezeego One Team
We have refunded the amount to the card holder's acount on 24th Nov. We have sent a mail to the

Kind Regards,

Ezeego One team.
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ezeego.com — Refund of taxes for cancellation of air ticket

have booked two tickets for mumbai kolkatta from ezeego. somehw cannot travl on same dates and told ezeego to reschedule--which they say is not possible. Have told them in that case pls cancel...and refund taxes to which they deny saying as pert company policy taxes shall not be refunded since it was a free ticket. terms and conditions nowhere mentions no refund of taxes---spoke with 25 different CSA's and theit team leader aswell...however they dont support. told them to give it on mail that they shall not refund---BUT IN VAIN. told them to mail me the rule book stating no refund of taxes whcih again they are not ready too. have still not got the tickets cancelled--WHAT IS THE LAW??

ezeego.com — No Refund

I had bought 2 tickets from ezeego on the 23rd of September 2007. As per the promotion offer i was supposed to get 1 Go Air ticket free on both of them and a gift voucher of Rs. 500/-. I received promotion for both of them, but only one of them worked for the second I was getting CODE NOT VALID, I have mailed the company n number of time but till date i have received no response. Also, Till date the company has sent no gift voucher.

I had booked a ticket from Delhi to Mumbai on 23rd Sep 2007, ( EZR[protected]/A), Canceled it around 12th Nov 2007, but till date no refund has been given.

Also, I had booked a return ticket from Delhi to Chennai on the 23 rd of Nov 2007 ( EZR[protected]/A) , I canceled the return ticket on the 24 th of Dec 2007 and till date i haven't received any refund for that ticket despite repeated emails to the company, I have also tried calling up the company but no one picks up the phone.
I have booked on a ticket 17th april 2008 from Ezeego.com for Kingfisher airlines under cash back offer promoted jointly by Ezeego.com and ICICI credit card.The payment for the same was made through ICICI Gold card.As I have booked for kingfisher and charged Rs5075(i.e.net Rs 4400 after cash back offer) but I have travelled in Air Deccan.I know that this Kingfisher Flight is operated by Air Deccan but I have been charged more as if I have booked a ticket directly from Air Deccan then I should have charged net Rs3948/.This means that I have booked through Ezeego thats why have to suffer a loss of Rs 600/approx and have been cheated.On that very day one of my co-passenger travelling with me and booked Air Deccan ticket and charged Rs 3948 on the same flight for which I have been charged Rs 5075 i.e. charged more.
So now its your duty to give back the extra charged amount.
actualy i want to konw the actual fare from delhi to karachi flight fare
and most cheao fare
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EZEEGO1,JETLIGHT FLIGHT — NO REFUND

I had booked tickets through www.ezeego1.com, PNR was generated and sent, and when I reached the airport the flight was already canceled without any prior information...and for last 4 months I have been calling the customer care to get the refund but its still not processed...
JUST ONE MORE TRAVEL PORTAL TO CHEAT CUSTOMERS... MAY BE THE COMMENTS SEEN ON THE PAGE MAY BE OF THE SAME EZEEGO PEOPLE WHO PUT THESE OWN COMMENTS TO ATTRACT CUSTOMERS...EVEN GOVT TRAVEL PORTAL LIKE IRCTC IS EXCELLENT THAN THIS USELESS SITE...REQUEST EVERY BODY NOT TO BELIEVE THIS SITE AND BOOK TICKETS USING THIS SITE U WILL NEVER GET UR REFUNDS INCASE OF CANCELLATIONS MAY BE U WILL GET BEFORE U EXPIRE...

ITS A HUMBLE REQUEST NOT TO USE THIS SITE FOR BOOKING
I am also quite concerned about the complexities of booking different tickets by the web booking. Many times it fails and quite frustating if you pay and get no response from any customer care only recordings holding phones for long hours without any customer satisfaction.
I'll suggest all travellers who opt for online booking to do following;
1) Go to the official website of the various airlines. You will find the cheapest rate over there-which is authentic as u r booking thru the airline website.
2) sites like like ezeego, travelguru, makemytrip, plan my trip, yatra etc are only providing rates by adding their margins over the rates shown on the airline website.They dont get u cheaper rates. Dont fall for it.

Same applies for hotel booking as well for tour booking.

DD, Mumbai
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