[Resolved]  Fastrack — fastrack wrist watch

sir,
i have bought mt fastrack in dec 2008 and since then have had no problems. However recently i got the watch washed from the authorized titan service center in burdwan and since then the problems have started. About 2 months back i got it washed as it had lost its luster mine being a fully metallic one and have gone to your service center here 7 times. the watch initially slows down and then finally stops. They had also kept my watch under their observance for 15 days at the end of which when i received it the key with which one can set the time wasnt working i went to the shop that very evening and all they said was they wanted to keep it for further observation but the key prob has been sorted however on my return i saw that the key wasnt working and that they had bluffed me again. Also all the receptionists there dont have the basic etiquettes of how to deal with the customers. I am a final year student of engineering and i need the watch as i have to appear for various job interviews but thanks to your authorized service center i never have my watch when i need it.I didnt expect that a brand this much renowned would be a cause of such constant harassment to me. Kindly look into the matter as its not just a matter of one watch but also the reputation of a brand which many people trust. Also i would like to bring it to your notice that this is not only my problem but while ther waiting in the store i saw many customers who were dissatisfied also a classmate of mine is facing the same problem after she got her fastrack washed.
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Aug 13, 2020
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IBOUGHT WATCH IN FLIPKART ON 15TH DECEMBER/2014 WORTH Rs, 3295/-FACING THE PROBLEM COLOUR FADING IN DIAL BACK SIDEAND NOT WORKING PROPERLY SO PL RECTIFIED THE WATH SOON AS POSSIBLE...MOBILE NUMBER [protected]
FLIPKART ORDER ID-OD[protected], ORDER DATE-15/12/14, RECIEVED DATE-22/12/14...
I BOUGHT WATCH IN FLIPKART ON 15TH DECEMBER 2014 WORTH RS 3295/- FACING THE PROBLEM COLOUR FADING IN FASTRACK WATCH DIAL BACKSIDE AND NOT WORKING PROPERLY SO PL KINDLY LOOK INTO THE MATTER RECTIFIED THE PROBLEM SOON AS POSSIBLE...FLIPKART ORDER ID-OD[protected], ORDER DATE-15/12/14, RECEIVED DATE-22/12/14...
Dear Ashwath.pulsar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Ashwath.pulsar,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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