Fastrack — Poor Response | |||
Hi, I purchased a Fastrack watch on August 2012 in HOSUR, tamilnadu. After a week span of time, the connectivity between dial and stap went off and because of that watch glass broke down. I brought this watch to service center in HOSUR and those guys accepted it as manufacturing fault and repaired the glass and connectivity. Then again it broke down within 2 or 3 days. i repaired it in chennai. Then again it broke down, for the third time i repaired in Bangalore. Again it broke down, i repaired in chennai. Then I gave a complaint to Fastrack center. They said that they will send a guy to my office to get watch and inspect for replacement. But two weeks over. I still did not get any call. And the guy named Ramesh in Fastrack is not picking the call. Still My watch is not ready. Thank you, Regards, Sanjeev Mobile : [protected]/[protected] Email : sanjeev.[protected]@gmail.com Was this information helpful? | |||
 3 Comments | |||
Comments
hai,
its me sainath shriyan :)
from mangalore
i used feel proud when i used 2 wear ua fastrack watch :) :) but nw :( :( :( :( blood is bleeding on my hand with that same fastrack watch :( :( :( freinds are laughing at the quality of this fame watch :) got over 1 n half years :) but under side of my watch has becum sharpen as equal to saw :( :( :( this is because of bad quality :( :( :( but i stil hope u il surely find the solution to this by changing the dial :) :) so that my laughing freinds feel proud with ua custmer care :)( :) waiting ...
thank u
with regards
shriyan.[protected]@gmail.com
its me sainath shriyan :)
from mangalore
i used feel proud when i used 2 wear ua fastrack watch :) :) but nw :( :( :( :( blood is bleeding on my hand with that same fastrack watch :( :( :( freinds are laughing at the quality of this fame watch :) got over 1 n half years :) but under side of my watch has becum sharpen as equal to saw :( :( :( this is because of bad quality :( :( :( but i stil hope u il surely find the solution to this by changing the dial :) :) so that my laughing freinds feel proud with ua custmer care :)( :) waiting ...
thank u
with regards
shriyan.[protected]@gmail.com
Dear Sainath Shriyan,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
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Fastrack/Watch — Poor response and Poor quality
I purchased a watch on the 1st of Oct2011 from on the leading shop (PR&SON), I found the watch not working on the second day, when i took the watch to stores for a replacement , poor response was given and the same was confirmed that the problem was fixed in 2 minutes time....the same problem started after 10 minutes.....
is that the quality of a branded watch which you produce????????????