[Resolved] Hathway — Reactivation of my set top box
I am a Hathway TV cable set-top box customer (Card No.[protected]. I had purchased the Hathway set top box by paying Rs. 2500 from the Hathway, Begumpet office in Aug 2006. I had purchased it through one of their employees who collected the cash and delivered/tuned in the set top box. We were not even asked to fill a form with address on delivery of the set top box and were not give a receipt on being asked repeatedly. He kept on postponing for the same and over a point of time even we forgot..
We had been using the box for the last 1 year and then The Hathway cable have disconnected the cable in the month of Jun 2007 without notifying me. On enquiry, Begumpet Office staff told me that they have not received the amount and asked me to pay another Rs. 2000 for activating the existing card. The other option suggested by him is to buy a new set top box for Rs. 1200 with a validity of 1 year and replacing it every year for Rs. 600 from the next year onwards. The worst part is that their employee had entered our entry in the register with a different address and amount collected as Rs. 500. Since I have already lost Rs. 2500 by paying to the Hathway cable, I have lost faith in Hathway cable TV and I do not want to be cheated again as I can very well go for Tata Sky or any other reliable DTH provider rather than going for Hathway. I understand that there are many cheated Hathway customers like me in Begumpet and this has been admitted openly by them.
When I have already paid the amount for activation of set-top box by paying Rs. 2500, why am I asked to go in for a new set top box or pay additional amount for the sudden deactivation and re activation that too when the amount has been paid fully in cash. Where is my fault in this whole episode? Just because the employee had run away, the receipt not given and because of their poor record keeping, more customers would fall in their trap.
Request the concerned authorities to enquire this incident and take corrective action.
Complaint marked as Resolved Aug 13, 2020
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