[Resolved]  Hathway — Reactivation of my set top box

I am a Hathway TV cable set-top box customer (Card No.[protected]. I had purchased the Hathway set top box by paying Rs. 2500 from the Hathway, Begumpet office in Aug 2006. I had purchased it through one of their employees who collected the cash and delivered/tuned in the set top box. We were not even asked to fill a form with address on delivery of the set top box and were not give a receipt on being asked repeatedly. He kept on postponing for the same and over a point of time even we forgot..
We had been using the box for the last 1 year and then The Hathway cable have disconnected the cable in the month of Jun 2007 without notifying me. On enquiry, Begumpet Office staff told me that they have not received the amount and asked me to pay another Rs. 2000 for activating the existing card. The other option suggested by him is to buy a new set top box for Rs. 1200 with a validity of 1 year and replacing it every year for Rs. 600 from the next year onwards. The worst part is that their employee had entered our entry in the register with a different address and amount collected as Rs. 500. Since I have already lost Rs. 2500 by paying to the Hathway cable, I have lost faith in Hathway cable TV and I do not want to be cheated again as I can very well go for Tata Sky or any other reliable DTH provider rather than going for Hathway. I understand that there are many cheated Hathway customers like me in Begumpet and this has been admitted openly by them.

When I have already paid the amount for activation of set-top box by paying Rs. 2500, why am I asked to go in for a new set top box or pay additional amount for the sudden deactivation and re activation that too when the amount has been paid fully in cash. Where is my fault in this whole episode? Just because the employee had run away, the receipt not given and because of their poor record keeping, more customers would fall in their trap.
Request the concerned authorities to enquire this incident and take corrective action.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  16 CommentsShareTweet


I reside in a locality between Mehdipatnam and Toli Chowki at Hyderabad.
I purchased Hathway STB from their local office/salesoutlet at Hyderguda in Hyderabad on 25th November 2008 and feel that I am cheated. The damn thing does not work. I visited their office/sales outlet for help thrice as there was no proper responce on telephone. At their office/sales outlet a technician Mr Ramna inspected my STB and told me that there is nothing wrong with the gadgt and insisted that my cable provider is at fault for suplying me with weak and bad quality signals. Today also I met one Mr Siddarth, a responsible man from Hathway. He too told me that same thing the fault lies with the signals.
I may add here that STB works very well when the signal quality and strenght is good as is seen in their sales office when they check the STB there.
I suggest the buyers of Hathway STB to first get the Signal Quality and Signal Strength checked by a qualified technician from Hathway then buy Hathway STB or else they are in for trouble.
may name is zameer.ahmed
pls hathway tv box hyderabad rate & new modal hathway rate and R.P.Road addreas sale

Thanking you

ph [protected]
Sun TV not coming in our set top box.
pls rectify the problem as soon as possible.

i buy the 2nd hand stb why was the possasig for recharge and i enjoy de hatway movie, ,
I also have similar problem and I have already approached TRAI, you may also address your complaint to

Principal Advisor (B& CS)
Telecom Regulatory Authority of India
Mahanagar Doorsanchar Bhawan,
Jawahar Lal Nehru Marg, New Delhi-110 002
Tel. No.[protected] Fax No.[protected]
E-mail : [protected]
My settop box is not activated even after one month. I have shifted my house from Neredmet to chandanagar recently. The cable service provider for chandanagar is not assisting us in getting the set top box no. MAC 34BDFA69B5EA. They are demanding 500 rs for repairs/ handling charges. The call centre confirms that no mail is received by them for activation of settop box.[protected]
Can somebody help me
At present channel 24-hours movies (684) is not available after 12.30 A.M. Onward which was available before.Pl. State the reason. Is channel 'home TV' is available in your net work? I have taken full package at Ra's.380/- but after 12.30 A.M. Many channels shows inoperative with the remark 'the channel is not available.Contact your cable operator . Pl. Let me know the reason and state what I have to do in the matter.
I want to activate my Hathaway TV cable set-top box card no[protected] Hyderabad Ranga Reddy district jallpally(v) sarronornagar mandal Sri ram colony house no_3-224 name Mahesh

My name is p ram krishna chary iam staying in ramanthapur hyderabad my set box not working its showing channel unauthorized so please reactivation my box no is MAC 34BDFA693B9D
I could not able to recharge my setup box by Mac I'd procedure.

It's showing not proper Mac I'd.

Mobil no [protected].
my hathway set top box will showing on display card not authorised please kindly re activation ID [protected]
Card num[protected]

mobile number [protected]
U r cable operator vest fellow he is not doing he's duty I suffering last one week for hath way no signal I already 3 time complaint but any technician not come
Haan but evry month come on time for money

I don't no he office name but I know the address yadagiri theater op near venkateshwara temple santosh nagar Hyderabad 500059
Plz take back he's license west west

My set top box suddenly all channels showing service is blocked
My smart card no[protected] so please activate.
M Rama Krishna
H no 1-1-143
Rajendra Nagar
Pin 500030.

Hathway service center in malakpet was worst and useless neither they give correct answer nor they sell setup box to customer and even they dont have spare parts like tuner box, my setup box tuner box was burnt out due to cable wire, that is the problem, they simply says it wont rectify and go for a new setup box and they wont sell, the same box was repaired at outside, with rs, 300/-, then why u have service centers
Sir please activate my account ...morning on words aim waiting at the time of installation your team said 2hrs its almost 8hrs completed
My account number is [protected]
I want to activate my Hathaway TV cable set-top box card no[protected] Hyderabad Ranga Reddy district jallpally(v) sarronornagar mandal Sri wada huda pahadi shareef road house no_15-125/5name imran

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