Hathway Complaints & Reviews

Recently our cable tv operator (Navin Cable TV, Choolaimedu) replaced our SCV Set Top Box with hathway set top box free of cost. I have filled up the Hathway Customer application form. There in I have chosen 10 pay channels (Star Movies, HBO, Animal Plant, Discovery, Zee Studio, Espn, Star Storts, Set Max, Star Cricket and Ten Sports) and Paid Rs.57/- (Rs.5/- per Channel with tax) to him along with basic fee of Rs.100/- for cable operator....

Hello,

I am from Chennai.I booked hathway internet connection 28 days back and paid them cash.But these fraud people has not given the connection and not even giving back my money.

PLEASE DONT TRUST THESE FELLOWS.When I call that executive he is saying " I am not working for Hathway "... I am really shocked.

One fine day, I enquired their customer care center and asked about their products.But...

Respected Sir
i m alpesh kadam staying in 418 vijaynagar tarsali baroda,
i had give the check of rupees 2000 on 30th march 2008 and the person incharge told me that he will give the internet with in 8 day and then after he has not yet given the net facility, then after 20day i have call this senior person at that time they have told that they will givning me the my payment back and they have told the date 30 april an up to...

My customer number is 230655 . Pls note that after my repetitive complaints everyday regarding the connection unavailability for last one month or so. There has been no action. None of the executive has come to check the connection nor had called back. Its really pathetic to note that even after paying 1100 rs unlimited connection, no body is taking the charge.

Even i tried to get the complaint on your site http://www.hathway.com/....

hi,

I have a hathway cable connection in Noida since june 2007, since past 3 weeks it is not coming at all. Whenever i call my local cable operator who fixed this for me, he makes a mokery of the whole thing and makes fun, becuase he knows that I have paid the amount in full in advance last year only. Every day he says it will be functional in 2 hrs but it has been 3 weeks and nothing is working. I want to raise this complaint...

Dear Sir,

I live in virguambakkam area in chennai. For the past two months, hathway is advertising in their channel (c-Chennai channel) that hathway set top is free(MRP 0)
without installation, activation charges and no hidden charges and for set top boxes contact local cable operator.

When i contacted my cable opearator M/s.doorvani systems who is monopoly in our area they say I have to pay Rs.250/ for...

Hathway your service sucks!!!

i posting this complaint again, i have posted this yesterday. still engineer has not visited my place yet. again i have given a call today to see the status again the call center give me the same answer that the person will be there by today itself.

this is ridiculas.

i pray and request to the other people please...don't buy this product...if they give you in...

I have a pre-paid account with Hathway Broadband and using it for last three years. The service was satisfactory. In Feb 08, all of a sudden, my connection got disconnected. On enquiry I was informed I have exceeded the usage limit. On further enquiry I got the details o[censored]sage from them, to my surprise, it mentioned that I had used internet for more than 200 Mb of transfer of data on 6 days, which I never used. Shockingly, it also mentioned...

I am using Hathway Prepaid internet service. Worst service I ever seen. As per the plan the download limit is 4GB and we can ckeck our service usages (download limit) in their site using our credentails. The service usage details shown in their web site are INCORRECT. It shows 46 MB for the 4MB file I downloaded. I went to my hometown during one of the weekend in Feb 2008 and I didn't use their service during that weekend but service...

We had availed for Hathway broadband service from April of 2007.

To be very frank till date we are not satisfied with your service.

When, our account expired in October, we were asked to pay the renewal, which we did after that due to some external cable problem, we did not get any connections for 45 days and after that we had some problem with our machine and hence the entire 3 months period we never used...

Frustrating Company to work with - no customer service, all their customer service know is to tell "we will get back in half hour" and they just do not get back - Horrible Horrible Horrible .
My connection was taken on Jan 15th and it hardly worked for 2 weeks, last 3 weeks it has been down and I have made more than Rs.1000/= worth calls to them with no response /action to make it work. Very prompt in collecting the cheque...

I was having hathway internet connection and as the srvice is not good I asked them to disconnect the connection and I even returned the modem provided by them on 5th October 07. So far they have not returned the deposlit amount of Rs.1000/- I brought tyhis to their notice several times and and I even sent letters to editor to Times of India and they have published twice but no response. My account No. 150079 and it is provided by Hathway...

Hathway Customer Service Sucks !!!!

Hi This is to inform you'll that that Hathway is the worst Company in the world when it comes to Customer Service - I doudt the company or the company staff even knows the meaning of the Word Service - yes but they sure know how to play fraud with their Customers

******* I will paste the email sent by me to Hathway a week back which will itself explain the reasons why...

Hello


This is sheik from Chennai. I am HathWay Set Top Box Customer.


I am getting the lot issues after getting the HathWay Set Top Box Connection.

Your service is very poor in chennai. I am faced lot issues.

My settop box connection is disconnect in Friday moring 9.00 A.M. But still i am not getting the connection. Every weekend i am facing the same issues.
br...

Hathway Sucks again today 31Jan2008...

I was keep calling Customer care from 11:15 and I got connected at 11:45.
When I spoke to ALI customer rep. He told me that is displays I am connected.... This is the responce I get every day. and it is the third time I am speaking to Ali and he got habituated to say the same thing again and again......that is...."Singal strength is good and it displays you are connected...

The above number is the only life-line for a customer to get in touch with hathway. They have stopped their service to me since 12th Jan 2008. Inspite of paying in advance. My customer code is 168768. They have not sent a sales executive to collect the renewal amount.
THE WORST PROBLEM IS THAT I CANNOT GET THRU THE ONLY CUSTOMER CARE NUMBER - [protected], NO MATTER WHATEVER TIME OF THE DAY.

Please advice as to what...

Sir,
Sub: language of cartoon network channel
Ref: Masab tank area

I would like to bring to your notice that we are receiving the cartoon network and pogo in local language that is Telugu. We have requested your office of Masab tank several time for the language to be Hindi or English but was not attended. As Hindi is our national language we must and must have the language to be Hindi and no question should...

I am a Hathway TV cable set-top box customer (Card No.[protected]. I had purchased the Hathway set top box by paying Rs. 2500 from the Hathway, Begumpet office in Aug 2006. I had purchased it through one of their employees who collected the cash and delivered/tuned in the set top box. We were not even asked to fill a form with address on delivery of the set top box and were not give a receipt on being asked repeatedly. He kept on postponing...

Hathway's STB is not updating the channels even they provide those thru direct cable.
All employees are sleeping, they dont even have a customer care number . Stupid and careless service in Hyderabad.
They should be moved to trial....

Hi,

The cable TV (setup box) is not receiving signals for more than last 2 weeks. After hundereds of call to customer care, 1 technican ( Named Jagan) has finally appeared , but has disapperared with my setup Box.
Now when calling at customer care, various support people keep lying and dilly dallying the matter of installing the setup box again.

Please note that I have paid 6 months rent in advance and...