Hathway Complaints & Reviews

I have taken a Hathway connection (Account no: 237178) since 21/04/08. The plan 256 Liteway New Quarterly entiteles the user for 1.5 GB o[censored]sage per quater. I have renewed my plan on 23/06/08. The company has disabled my account stating that my usage has exceeded the limit. As per the records they have and they have provided. Since 21/04/08 till 23/06/08 the usage is 872.504 MB and from 24/06/08-24/08/08 is 673.468 MB. In both the cases the usage is lower than the actual limit. But current for the calculation purposes they have added all the 5 month usages and disabled my account. This is a complete fraud that they are doing and on complaining they have not responded .

Hathway is one of the most customer unfriendly companies I have ever come across... Few quick points:

1. Shut on sundays (if you are working and are busy on weekdays, forget getting your complaints addressed)

2. They DON'T accept credit card payments. You can't pay online. Sundays they are shut. To collect payment from home/office they charge Rs. 100... Bill Payment is a hassle in itself

3. Speeds are never what they promise. Their 128 kbps is slower than airtel's 64 kbps at times

4. Suddenly goes off at times.. Customer care has no clue what is happening.

5. Hidden plans, charges and tariffs.. (See your bills carefully)

6. See this.. I was on a plan with 128 speed and unlimited download for Rs. 1100 something per month. With competition reducing rates they also launched a plan with 128 speed and unlimited download for Rs. 730 per month. HOWEVER, they never informed their existing customers and didn't change their rates. If you come to know of this, you have to call and get your rates adjusted from next billing cycle but if you don't know then you will keep on paying 400 extra...

7. Websites don't show current plans and you are never informed so that you continue to pay extra for exactly the same plan with some other name

i have changed my residence from

6/5 second G cross, HRBR LAY OUT, KALYAN NAGAR, BANGALORE 43

to

FF1 MAHA ANUGRAHA APPARTMENTS
NO2 SANGOLI RAYANA ROAD
SUBBANNA PALYA
BANGALORE 33

i had take hathway cable tv set top box. Video picture quality is very bad (macro bock & glitches are coming on most of the channel). channel are overlaping each other, when i talk to their customer care which is on hatway site (regarding this). I found that Number is invalid. Service is very worst.

From:-
Firoz U.Kangda
906-Jilani Complex-A,
Nr. Nishat Society, Adajan Patia,
Surat-9. Gujarat.

Date:- 09/08/2008

To,
The Hon’ble
Hathway
Mumbai.

Sub:- Regarding Connection Shifting Charge
Ref:- User Id:- JILLANI906

Respected Sir,

With the above mentioned subject & reference I the undersigned FIROZ U. KANGDA Res. At:- 906-Jilani Complex-A, 9th floor, Nr. Nishat Soc., Adajan Patia, Surat-9.Guj. would like to kindly inform to you that, I am using Anar Online (Now Hathway) Net connection from last two years for my home base daily stock market transaction coz it is my source of income.

Sir, last week, I have shifted my residence at 2nd floor in the same premises, so I have informed at your SURAT office about that., they have replied me that, our connection shifting charge is Rs.1000.00. after many arguments they have agreed @ Rs.600.00

I have some doubts in this regard so I have called at your Delhi Office as on date:- 09/08/08 & talked with Mr. Atul @ Tel. No. 46085601first he told me that, “Ok I have replied within sometime on your Moble No.” After one – two hour waiting period, I have call back to Mr. Atul. Then He replied me that, sorry we can’t register any complaint of Surat Region. You may contact at our Mumbai Office.

So, Sir, Finally I am writing to you in this regard that, sir, after all I have shifted my residence in the same premises, so why I will pay that type of over shifting charges? Coz I have paid Rs. 1900.00 for renewal for six month & now I pay Rs.1000.00 for shifting charges ? is it convincible?. Sir, It will be better that, please cancel my recent renewal & return back my money.

Sir, please reply me as early as possible coz I could not connect with my on-line stock market from last one week due to connection shifting controversy.

Waiting In your favorable reply & valuable guidance in this regard,

Thanking You
Yours Truly

Firoz U. Kangda
Mob[protected]

Note :- Your On-line Complaint & Feedback Form is Out of Order


AS ON DATE 13/08/2008 COMPLAINT NOT RESOLVED

My name is Tarun Kumar and my hathway a/c number iwas 208801 ( mumbai user). while taking the connection i had given the security deposit of Rs 1000. It was told that once i disconnect my services and return back the hardware my security deposit will be returned back. I used the service for more than 7-8 months and since i was moving out of city, i disconnected my service and returned back all the hardwares. I discontinued with their services in may 08 and its aug 08 but im yet to receive my security deposit. I've followed all the necessary administrative procedure regarding security deposit return. Ive called the call centre and concerned authorities at least 25 times. But none of them are responding. So please do the needfull. Ill be really thankful for your support.
I've lost the hope of recovering my security deposit ( Rs 1000). adding to that ive called them on numerous occassions, they accept the fact that i should receive my money but so far no action has been taken. Its really irritating and i feel helpless

Hi,

This is Rahul Joshi, I am from pune. Karve Nagar. I had taken hathway internet service and took a 256 kb/sec connection. I started facing problem and i called customer care. But see the drama, of how things work.
-- When you call your complaint is taken
-- Engineer visits and takes photos of speed by starting 2 downloads from download.com website and send it to someone.
-- Rest, you keep thinking.

I sent emails to Sachin Dhumal, many times with photos from day and night. There were many request timed out and he said.. some are ok. The connection never got rectified. I am still getting 2 kb/sec. Everytime i call customer care they take a new complaint.

Please do not take hathway internet as they make fool. They do not understand business and customer service. It looks as if its a cyber cafe which has opened a internet service.

DO NOT GO FOR HATHWAY INTERNET.

I have renewed my Hathway internet account on 29 June 2008. This time i have opted for the better plan than my previous one. But hathway has continued the old plan only. I have complaint about it in their call centers, their helpdesk email address and the top of it i have been to Hathway branch of kandivali(east), Mumbai for 2 times personally. Every time i am assured that this will be done in half n hr but it has not. It is now more than 20 days since i have complaint. Hathway, here has provided a perfect example of ridiculous service. My account number is 86356.

We paid Rs 2359 around 5 th June to Hathway representative Mr Manohar, on the assurance that the Hathway would install internet connectivity at my residence in 3 days time. Till date there is no response from them.

In the order form it was provided two contact numbers namely Mr Abhijit ( [protected] )/ Manohar[protected], and both are not taking calls at all. In the meantime, we have been given a number of a director of customer operations ( [protected] ), and he did not bother to pick up our repeated calls. Just 15 days back we received a call on a sunday that their personnel would be visiting us for installation and we waited for the whole day, none turned up.

I feel that the Hathway is just fooling round with the public money in hename of sppedy internet connection and I would like your interference

Dear sir,
My name is niraj jain, I have taken new internet connection, find below details about my a/c

Customer Name : GD COMPONENTS .
Primary E-mail Id : [protected]@hathway.com

Package Subscribed For : DS 1024 US 128 - PEXWAY Expressway 1024

DOWNLOAD SPEED COME ONLY 64KBPS AND I HAVE TAKEN PLAN OF 1MBPS

I HAVE SENT THREE MAIL TO HATHWAY, REPLY COME ONLY WE WILL DO WE WILL DO

Dear sir,
Myself Tejas chaudhari from bhandup [w] would like to bring to your notice that m a regular customer of Hathway from the past 3 yrs. and using the Thruway 64 Plan. for which m paying 3, 000 rs. half yearly...

Now when i recharged this plan again 2 mnths back THERE WAS NO INTIMATION FROM HATHWAY REG NEW PLANS HAVE COME, as a result of which m paying the same 3, 000 rs half-yearly for 64kbps...Whereas they r now selling 128 kbps connection for 450 rs/month which comes to approx...2700+taxes...

Now they say tht m a prepaid customer and so they wont be adjusting me in the new plan.
My plan is getting expired in the month of November 2008.
My Account number is 76854 registered in the name of V.T. Chaudhari ...[ my dad ]

Kindly look into the matter please.

Regards,
Tejas [ [protected]]

No more words to abuse Hathway... It is absolutely a worst service.
Even i dont use Internet connection for a week, my itemised bill shows as if i consumed.
No proper response from Customer Care
I lost 5+GB carry forword.

my coupun no is[protected].and my pan no is BUIPS1299A.
it has been despatched on 27 march 2008.but not delivered.
plz do something
it will be thankful.

Dear Sir, I have been cheated by Hathway Internet with regards to my refundable modem deposit amount Rs.3000. I was an ex-customer (A/c 38903) of Hathway and during enrollment i paid Rs 3000 as refundable modem deposit which i haven't still received even after 18 months of service termination (Dec 2006) . I have all the relevant & official records of the payments made. Even there accounts department have the same payment information but the matter is unnecessarily delayed.

I hope that atleast this complaint reaches to the top authorities of Hathway and the matter is resolved quickly before i am forced to take legal actions against Hathway Internet.

Hathway A/C: 38903

Dinesh Tak
Cell: [protected]

What happened to all pay channels? vanished or what? explict content(**** ******** ************** ** ***** ********)explict content lot to say but dont want, they cheated valuable customers... quality means SCV. Eye totally galli means HATHWAY.

24th May, 2008

Dear Consumer Forum,

I undersigned customer of Hathway service bearing Cust no. 107556 want to make a complaint. My scheme is for 6 month and its prepaid. During the month of november and december 2007 my exam were going on and I had not renew the scheme and till that period my net was disconnected by hathway service. I called hathway person to come and collect the money and paid renew fee on 5th Jan 2008 and my A/c now got activated next day.i.e.6th Jan 2008.

On 21st May, 2008 I got call from hathway service that my A/c is expiring on 30th May, 2008. I was bit confused that it was for 6 month and should end on 4th july, 2008.

I immediately went to nearby hathway service with the bill (5th Jan, 2008) and ask about the problem. They (Praveen & other person) told me that they will make enquiry with head-department.

I have a proof i.e. bill and also I can show that I have not used from 30/nov/07 to 5/jan/08 from the usage.(it was disconnected).

I am prepaid account customer and if I have not renew my account the very next day my net is disconnected.

The mistake is from hathway service.

I request Consumer Forum to take some action against Hathway service.

Thanking you,

Yours Faithfully,

Krishna Mistry

Contact no.[protected]

Hathway Broadband Services has taken more than 25 days for giving me the connection. Prior to me telling hem that its an urgent requirement.They gave no heed to my words. Moreover they kept telling they will provide the connection the following days. Nowadays the concerned person is also not answering the call.Really very bad service. However, i am not sure if they will refund my cheque of Rs 730/-, Pathetic Service provider.

Hi,

It was very sad for us that we are not getting proper service and we cannot trust them even after paying money. Incident was happened with me actually I canceled the broad band service one and half months back and waiting for my deposit money. Few days back I went to the same office and complain that I haven’t receive my deposit money the lady was told me that you will received money within 2 days but still I didn’t got.

When today I went again to the same office the lady contacted to the account department and gave the phone to me speak to the person in account department. Gay on the phone was talking without any manner not at all any professionalism they are saying come here and collect the check and I told please courier it and then I told him Why it is taking this much time? That gay is saying just today I come to know about your refund and secondly, I’m talking with you first time and saying why you didn’t contact to account department. I said I contacted to your customer service (office staff near to my home) not to Account Department. After that I fed up with that conversion and I threw the phone.

The Manager (of particular Hathway Broadband office)does know how to talk with the customer even he is angry that guy push me out side the office and other staff member covered me just like they are fighting with me.

This is the professionalism we got the company like Hathway. I’ was the one of the older customer to the Hathway broadband as well as cable. Now I canceled the both services from such a unprofessional company like Hathway.

Recently our cable tv operator (Navin Cable TV, Choolaimedu) replaced our SCV Set Top Box with hathway set top box free of cost. I have filled up the Hathway Customer application form. There in I have chosen 10 pay channels (Star Movies, HBO, Animal Plant, Discovery, Zee Studio, Espn, Star Storts, Set Max, Star Cricket and Ten Sports) and Paid Rs.57/- (Rs.5/- per Channel with tax) to him along with basic fee of Rs.100/- for cable operator. My sim card number is[protected]. I have not selected any bouqet since all the are having more numbers of hindi channel which we don't want to see. I have clearly explained to the cable operator that since I have not selected any bouquet offered by hathway, I know that free to air channel cannot be accessed thru STB.

All of a sudden, the cable operator came to my house after few days and informed me that to have Hathway STB I should select any one package otherwise, I am not eligile for Hathway STB. Since, I refused to select any package, they have taken back the STB provided to me earlier.

Is it fair that even after I have selected 10 Pay channels and agreed to their condition that I dont want to see FTA thru STB.

Hello,

I am from Chennai.I booked hathway internet connection 28 days back and paid them cash.But these fraud people has not given the connection and not even giving back my money.

PLEASE DONT TRUST THESE FELLOWS.When I call that executive he is saying " I am not working for Hathway "... I am really shocked.

One fine day, I enquired their customer care center and asked about their products.But to my surprise the executive came to my house in another 14 mins and collected the cash for 2 months.

But now I have spent about 250 Indian Rupees for calls made to them but in return i got tension and hectic Blood Pressure.When my wife called them, they are mistalking and they speak as if we all are beggers...

Please be careful,

Thanks for sharing my Pain with these frauds,

Regards,

Kailasarajan K
Mobile Number : [protected]