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[Resolved]  Hathway — Misuse of account

I have a pre-paid account with Hathway Broadband and using it for last three years. The service was satisfactory. In Feb 08, all of a sudden, my connection got disconnected. On enquiry I was informed I have exceeded the usage limit. On further enquiry I got the details o[censored]sage from them, to my surprise, it mentioned that I had used internet for more than 200 Mb of transfer of data on 6 days, which I never used. Shockingly, it also mentioned that I had used internet on a particular day when I didnot switch on the computer. The only answer I got from them is thier systems are secured and nothing is wrong at their end. As per them it was my computer got hacked / or I have used the internet and was lying. There was no answer from them for my question how someone can hack my computer when it is not switched on.

Beware. Someone in the company could be misusing your interent connection.

Jude Crasta
A/c 68680
Bangalore
Complaint marked as Resolved Aug 14, 2020
Complaint comments  6 CommentsShareTweet

Comments

These people are all thieves who deserve to be in jail for stealing customers money,
First of all it's not your fault. Secondly it's Hathway's responsibility to ensure that all of their users' accounts are safe.

Let me now correct your misconception. It's pretty easy to hack broadband accounts even if you're not online. It's not that the only way is when you access a computer and someone steals your account details. Your details are stored on server and many geeks know how easily to get them.

Hundreds of BSNL accounts are getting hacked everyday!!!

I Blog @ http://blog.ahcmumbai.com/
1st of all very sorry for u and any1 that this had happened, me was hacked few days back and i found out reasonable answers for these

since there is software called MAC changer which can scan and change MAC easily
we have to ensure our PC network security. for that i recommend to rename ur pc to nothing dont name ur pc with ur name or anything that shows ur personalty with which it is easy to get username ( since all password are 1234 and cant b changed by user)

now that our pc name changed ... dont give ur complaint to any forum with ur name true one or ur username... i myself tried 2 guesswork and they worked for me :P

but i take no pride in it and i have fully paid plan of hathway

btw remember wat i have said and save urself cause u r only 1 who can save urself from hakcing

hathway internet connections — misusing internet by them

i am hathway internet customer, we are using since 3 years, we are paying 1200 change for 4 months approximately and 4GB download limit for 1 MBPS, but two months back they said ur browsing time completed and we did n't said any thing even we haven't faced this problem previously but we upgraded it to 12 GB browsing limit for four months for 2 mbps, after 15 days they disconnected internet and when we call back then they are saying that ur browsing limit completed, its not at all possible, even i asked them to send the details but they refused it, i hope they miss used my internet, plz help me
urs
pavan kumar
i will agree or disagree depends on reply
First of all, The Hathway it self a thief. They are bluffing customers by counting the bandwidth usage x25 times. It seems better to have a 3G mobile package of 1 GB better that the 25 GB package of thi ISP. Hathway is worthless n/w. Don't go for this provider. Be careful.

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    Customer satisfaction rating
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    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 2600 1306
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054