[Resolved]  Hathway Internet — Service issue

i have renewed my Hathway account in march 2008 month. my account number is 206339. i want to shift my connection from my hall to my bebdroom.

i lodged a incident to Hathway customer care before a week. it was on wednesday they told me that the engineer will come at yor place on thursday. the person didnt came, on friday again i have give a call, they told me that the person will come tomorrow but in vain. on tuesday again i have given a call still the person has not visited my place. again i have given a yesterday they told me that tomorrow morning the person will be there by 12 AM, still the person has not visited my place.

again today while i am filling this form i am on the line with the floor manager Sameer, he is saying that it will be done by today.

user account not display my a/c. no.148357

Yup i have faced similar problems with Hathway internet service..
in few words AVOID HATHWAY INTERNET SERVICE!!!

I was forced to look at their plans since i couldnt get other internet providers. Hathway always has some back office problems - in short people problem in their corporate offices...

I was without internet service for 4-5 days in late Feb' 2008 and their customer service is pathetic ... absolutely no response to repeated mails and NOT MAN enugh to resolve any issue.

And to top it they have frequent internet connections drops ...

hathway internet service — Connection Problems

I have got a new IBM server around 2 months back. Since then every morning when i start the machine, the internet does not work. I have to call Hathway and get the binding cleared. This is a process I have to ritually follow every day to get internet activation.

On binding clearing the internet starts working. I have requested Hathway to depute their technical person and get the problem resolved, however there has been no response on the same and the answers I keep getting is that "there is some problem with lan card of my comp" Am wondering in such a case why should it work after clearing of binding.

The call centre people are not at all supportive and not willing to transfer the call to their superiors or somebody who can resolve the issue permanently.

Mitesh Shah

hathway plan speed actually is 512kp/2mbps but i obtain only 0..46mbps at night

Respected sir i dont receive actual speed as stated at the time of agreement stated speed 512kb /2 mbps but receive 512 in day but in night only 0.46 mbps so plz give accurat speed